Excessive prices and no care options. Great treatment until we decided to take our pet home. We were worried about leaving him in hospital as it could exacerbate the issue due to further stress, which our vet agreed with. When we asked about an at home care plan we were given none. We were instantly treated like our pet was not important and forced to leave without any extra medication. They gave minimal care of one pain needle and some liquid which cost more than a full weeks worth of medication we received from our own vet the next day. We took him to our own vet and got instant care and a medication plan and confidence. I was really hoping for more and did expect to pay more for access after hours however it appears they really had no option other than hospitalization. Worried about next time as there are limited alternatives. Read Less

While the staff were polite, two vets I encountered (day & night vets) appeared to be straight out of vet school. My dog was hit by a car & they ran so many tests/procedures. When I raised concerns about cost ($3000), they didn't make any recommendations of what tests were absolutely necessary & what weren't. The next day the vet could only tell me what injuries my dog had but not the treatment required. They wanted to keep my dog there for a further 4 days until they could consult the surgeon at a minimum additional cost of $2500 (my dog is 13). I took my dog to my normal vet & he was able to tell me straight away the treatment required & given my dogs age the likelihood of full recovery. The vets here have little experience & the prices are jacked up through the roof. To make matters worse they overcharged a person who just had her pet euthanasied & she had to wait 20mins for them to fix it while clearly upset. At home I looked over my invoice and discovered i had been billed twice for medication. Great that somewhere is opened for emergencies but expect to buy through your nose even though any decent vet would know the prognosis is poor. Read Less

Do not take ur cats here ever they immediatley think ur neglecting ur animals plus they allow ur animal to stay alive when they tell u there putting ur pet to sleep which never happened and im currently doing a complaint with the vetinary board of NSW Read Less

Ive never met more loving and compassionate staff in my life at a time that mine was falling apart..... Thankyou so very much....My lil girl was my HEART my LIFE my WORLD.....and you made it bearable when it all fell apart and broke into a million pieces.....♡♡♡♡♡ Read Less

Just had to have our cat put to sleep. She was nearly 19 and part of the family. The young nurse and vet who attended us today ( Sunday 23/7/17) were so beautiful and caring, it was as if they were looking after their own pet. Thank you.Read Less

They only care about money. The staff are young and look fresh out of uni. Inexperienced, and don't know the difference between pneumonia and aspirating food pellets. The hint is our animal was fine, running around, eating, then started choking and gasping for air. Nasal discharge was mixed with food. Vet refered to this as "green stuff". We were not allowed into the exam room which put extra stress on out pet as she only trusts us to touch her. Our pet drowned in her own aspirated mucus 3 hours after arrival. We would have been much better off keeping her at home trying to keep her calm and encouraging her to cough up the fluid. If you are going to charge more than tripple for a small animal, I expect you to be an expert in its care. At the end of the night they handed us our dead pet and told us we could come back tommorrow to pay the other $200......on top of the $800 they demanded before they would even "treat" her. If this happened through the day and we took her to our usual vet she would still be alive. This isn't a 'heat of the moment review'. A few weeks have past. Read Less

Absolutely pitiful! $300 and over 3 hours of a vet coming in and out, not really bothering to pay attention and for what? To tell us our animal was unwell but she had no idea why. Oh but for another $1500 she could maybe find out. These people dont give a **** for your animals they care about their pockets, nothing more. Go ANYWHERE else but dont waste your money on these fools. Further to this review. We have now had the opportunity to have our regular vet check out our animal. Seems they were able to diagnose the problem within 20 mins (Remember we were at AR&E Centre for 3 hours) and the overall cost will not exceed a third of what these guys wanted without knowing what was wrong. Look the bottom line here is if you have no other option then this emergency centre is better than nothing at all but be prepared to spend far more than what is legitimate or necessary and be aware these people will use your emotional state as leverage to milk you of funds most of us don't have nowadays. We love our pets but there is no reason to overpay to get inferior service. Take your pets to a vet that CARES about the animal not the profit! Read Less

My Japanese Spitz got stuck into some chocolate chip cookies. The phone was answered by a woman called Page and she was able to let me know that he would be okay (except some potential vomiting and diarrhea). So happy with the service!! Read Less