Great Western Animal Hospital
Greystanes, New South Wales
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General Info
Since our small beginnings in the 1960’s as a one vet practice, Great Western Animal Hospital has been renovated and modernised over the years to become an A class four vet practice with great facilities and a dedicated, compassionate team of animal lovers.
As your pet’s family doctor, we will always have their best interests at heart. We offer exceptional and compassionate service, well considered advice and a gold standard of care that is tailored to their (and your) needs.
We as a team are committed to high quality Healthcare, Veterinary Medicine and Surgery. This means that it is very important for all our team members to participate in ongoing education and external courses to constantly update their skills. In the last year our vets have attended post graduate courses and seminars in Feline Medicine, Pharmacology, Osteoarthritis, Cardiac disease, Orthopaedic surgery, Behavioural Medicine, and Anaesthesia. We also have vets with particular interests in ophthalmology, dermatology, dentistry and surgery. Our Nurses are also continuing with their nursing studies and attending seminars and training on subjects such as Pet Behaviour, Pet Nutrition and Preventative Medicine.
We have a special member of our team who focuses on Customer Service and Satisfaction. His name is Hudson and he answers most of your phone calls during the day and also makes lots of follow up calls each day. His main function is to make sure that we maintain regular and close communication with our clients when their pets have recently undergone treatment (so that the vets can better monitor their progress) and that they are happy with our service. So if you are talking to Hudson on the phone, please let him know what you think.
In 2010 we won the AVA/Pfizer Award for Practice of Excellence in Customer Service. We welcome issues raised by our clients and actively seek client feedback on how we are performing and things we can do to improve our services.
We set aside one Wednesday per month between 12.30pm and 2.30pm where our team sits down to discuss important issues, developing practice protocols as well as undertaking staff training and development. We also invite visiting speakers to present information on new products and procedures to our meetings.
We have invested a lot into our computer software and hardware and our website. We are also sending out monthly newsletters to those clients who have registered their email addresses with us. It is a very easy way for us to keep in regular contact with you and offer good advice regarding your pet’s health.
Our mission statement is: Our dedicated healthcare team, at the Great Western Animal Hospital, are committed to caring for and improving the quality of life of family pets and their wonderful owners.
If there is anything we can help you with, from a medical or behavioural problem with your pet or even regarding flea, worming or nutritional advice, please give us a call and speak to one of our friendly staff.
As your pet’s family doctor, we will always have their best interests at heart. We offer exceptional and compassionate service, well considered advice and a gold standard of care that is tailored to their (and your) needs.
We as a team are committed to high quality Healthcare, Veterinary Medicine and Surgery. This means that it is very important for all our team members to participate in ongoing education and external courses to constantly update their skills. In the last year our vets have attended post graduate courses and seminars in Feline Medicine, Pharmacology, Osteoarthritis, Cardiac disease, Orthopaedic surgery, Behavioural Medicine, and Anaesthesia. We also have vets with particular interests in ophthalmology, dermatology, dentistry and surgery. Our Nurses are also continuing with their nursing studies and attending seminars and training on subjects such as Pet Behaviour, Pet Nutrition and Preventative Medicine.
We have a special member of our team who focuses on Customer Service and Satisfaction. His name is Hudson and he answers most of your phone calls during the day and also makes lots of follow up calls each day. His main function is to make sure that we maintain regular and close communication with our clients when their pets have recently undergone treatment (so that the vets can better monitor their progress) and that they are happy with our service. So if you are talking to Hudson on the phone, please let him know what you think.
In 2010 we won the AVA/Pfizer Award for Practice of Excellence in Customer Service. We welcome issues raised by our clients and actively seek client feedback on how we are performing and things we can do to improve our services.
We set aside one Wednesday per month between 12.30pm and 2.30pm where our team sits down to discuss important issues, developing practice protocols as well as undertaking staff training and development. We also invite visiting speakers to present information on new products and procedures to our meetings.
We have invested a lot into our computer software and hardware and our website. We are also sending out monthly newsletters to those clients who have registered their email addresses with us. It is a very easy way for us to keep in regular contact with you and offer good advice regarding your pet’s health.
Our mission statement is: Our dedicated healthcare team, at the Great Western Animal Hospital, are committed to caring for and improving the quality of life of family pets and their wonderful owners.
If there is anything we can help you with, from a medical or behavioural problem with your pet or even regarding flea, worming or nutritional advice, please give us a call and speak to one of our friendly staff.
Team
Belinda Parsons
Veterinarian
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Reviews
William Winter
17 Jul 2018
REPORT
The staff from admin, consultation to nurses are amazing. They actually do care about all stages with animal care/welfare/treatment pre & post. They are pleasant & professional. Strongly recommend the...
The staff from admin, consultation to nurses are amazing. They actually do care about all stages with animal care/welfare/treatment pre & post. They are pleasant & professional. Strongly recommend them and they looked after my young female ferret “Sox”.
Cat Lee
25 May 2018
REPORT
Pro
+ I found service good and attentive but they honestly charge too much!
Cons
- Expensive! Sometimes I get asked to do blood tests for no reason so on average was costing me $300 for a checkup for...
Pro
+ I found service good and attentive but they honestly charge too much!
Cons
- Expensive! Sometimes I get asked to do blood tests for no reason so on average was costing me $300 for a checkup for a healthy dog!
- Unncessary procedures! I no longer go here as the last time they were pressuring me to get teeth scaling done which they were quoting more than other vets! I took my dog to another vet and they were shocked at how clean her teeth were and were saying teeth scaling would mean she would need to go under and completely unnecessary for her!
Joshua Buffin
23 May 2018
REPORT
Exceptional care and dedication with this place. They actually love and do the most they can for your pets. I felt amazed at their standards and would recommend anyone to take their loved ones here
Bev Norman
14 May 2018
REPORT
This amazing practice deserves the highest praise for the care they deliver.
From the moment you walk through the door and are meet the friendly reception staff (special mention to Mandy ) through to ...
This amazing practice deserves the highest praise for the care they deliver.
From the moment you walk through the door and are meet the friendly reception staff (special mention to Mandy ) through to seeing vets or nurses you are assured of being given exceptional treatment and genuine concern for your pet.
If you are looking for a vet with maximum level of care and compassion I highly recommend Dr Mila Kasby. She has cared for my beautiful corgi for 14 years and has been a special person in our lives during many difficult times.
Sadly I had to say goodbye to my beloved Ben 3 weeks ago and once again the staff were exceptional (special thank you to Dr Clare O'connor )
I need to send a huge thank you to Jodie for being there with a massive hug and a much loved shoulder to cry on at this difficult time.
Keep up the great work and you will all remain in my heart forever.
Andrew Neville- Ross
3 May 2018
REPORT
They really took care of my cat Joe and I would recommend the service that they give to anybody with pets the day love
Chloe Sotor
19 Mar 2018
REPORT
Have been using this vet for 8 years now will not use any other vet. Great staff
Olivia Mathews
15 Feb 2018
REPORT
This veterinary practice is fantastic. Not only are they clean and organized but the staff at the front desk and all the vets and nurses are wonderful. Such fantastic customer service and they truly t...
This veterinary practice is fantastic. Not only are they clean and organized but the staff at the front desk and all the vets and nurses are wonderful. Such fantastic customer service and they truly treat your pet like their own. They provide a great level of Care, professionalism and compassion that allows you to feel comfortable leaving your pet in their care
Catherine Carter
12 Feb 2018
REPORT
Lovely service every time, and they take great care of our babies! They were absolutely exceptional when one of our cats had to be put down, and I'm so pleased with the level of care she got beforehan...
Lovely service every time, and they take great care of our babies! They were absolutely exceptional when one of our cats had to be put down, and I'm so pleased with the level of care she got beforehand.
Kylie Morgan
8 Feb 2018
REPORT
This veterinary practice is great, I've been taking my much loved animal family to them for probably close to 15 or more years & they have always given them the very best of care. All the vets in this...
This veterinary practice is great, I've been taking my much loved animal family to them for probably close to 15 or more years & they have always given them the very best of care. All the vets in this practice are extremely knowledgeable, but my personal vet of choice is Dr Clare O'Connor she is fantastic & I can't recommend her highly enough, Clare is always caring & professional & i always feel confident placing any of my animals in her care. She recently took care of our latest edition to the family, our kitten Ollie & once again she was brilliant (Thanks Once Again Clare Your The BEST). All the nurses are great at what they do & the receptionists are friendly & helpful (Especially Mandy). So if you are looking for a vet to take your pet to you really can't go past this one, Best Wishes, Kylie, Endora, Merlin & Ollie Morgan
Rebecca Kleeberg
2 Feb 2018
REPORT
Have never used this vet before and probably won’t living in Victoria but just wanted to say thanks and give a big shout out because of their willingness to help dogs in need through the Paws For Thou...
Have never used this vet before and probably won’t living in Victoria but just wanted to say thanks and give a big shout out because of their willingness to help dogs in need through the Paws For Thought rescue group when things looked dire!
Maree Bigelow
24 Jan 2018
REPORT
Great friendly welcoming staff. My dog suffers anxiety around other animals and they are always accomodating to his needs without making it awkward. The vets are experienced and give a thorough examin...
Great friendly welcoming staff. My dog suffers anxiety around other animals and they are always accomodating to his needs without making it awkward. The vets are experienced and give a thorough examination and comprehensive explanation of treatment options available. Always completely satisfied with care.
Genevieve Begg
22 Jan 2018
REPORT
The staff and facilities are wonderful. There are so many avenues to utilise to help make your pet be the best they can be. These guys offer it all. We sadly had to say goodbye to our girl after a few...
The staff and facilities are wonderful. There are so many avenues to utilise to help make your pet be the best they can be. These guys offer it all. We sadly had to say goodbye to our girl after a few days in GWAH care. They were kind and compassionate and gave us all the time in the world to say goodbye. A week later they showed us how caring they were by delivering a memorial rose. It was so unexpected and touching and really cemented why we've been a loyal customer for over 12 years.
Lisa Rhodes
16 Jan 2018
REPORT
They were fast to serve me, on a walk in with a stray (but book if you can). They were all polite, smiled a lot......and totally fixed everything. Very happy customer.
Jalyn Maher
22 Dec 2017
REPORT
Best staff in town. Lovely and caring. Been going to this vet for 2 doggo generations.
Phil-Marlene Petchell
9 Nov 2017
REPORT
We have been coming here for years and would recommend GWAH to anyone. The staff have always been magnificent even when we had to put our baby down they showed tremendous compassion. We hope to have a...
We have been coming here for years and would recommend GWAH to anyone. The staff have always been magnificent even when we had to put our baby down they showed tremendous compassion. We hope to have another puppy soon and will be back. Be warned Mila.
Sarah Nand
22 Oct 2017
REPORT
Hi guys thank you so much for the red rose over the weekend. It is was very kind gesture after Rocky's death. Honestly was a thoughtful surprise. Thank you for looking after Rocky right up until his l...
Hi guys thank you so much for the red rose over the weekend. It is was very kind gesture after Rocky's death. Honestly was a thoughtful surprise. Thank you for looking after Rocky right up until his last day of life. Much appreciated .❤️
Karen Hughes
23 Sep 2017
REPORT
Fate led me to GWAH in May 2017 to look at potential boarding for my cat Ebony, almost 15yo. I no longer felt comfortable leaving her at a regular boarding facility whilst i went on holidays as I fel...
Fate led me to GWAH in May 2017 to look at potential boarding for my cat Ebony, almost 15yo. I no longer felt comfortable leaving her at a regular boarding facility whilst i went on holidays as I felt she needed more care and observation than they typically offer. (I had an overseas holiday planned for September 2017) When her health took a turn a week after my boarding enquiry and well before my holiday, I decided to take her back to GWAH for her ongoing vet needs as I fel…t so much better about the level of care and expertise I observed just whilst visiting the week before. We saw Dr Matthew, and whilst the road had been rocky for Ebony it has always been smooth and reassuring with Matt and the other vets, nurses and other loving caring staff who have assisted. We've had ongoing blood tests, ultrasounds, xrays, and they even had no hesitation in getting her seen by SASH for referal specialist advice. I have just returned from holidays and was able to fully enjoy it, secure in the knowledge that I had made the right choice in going to GWAH for her ongoing care and boarding needs. The future however long that may be is uncertain with Ebony, she isn't a robust young cat. What I am however very certain of is the level of ongoing care and compassion she and I will continue to experience. Thank You Matt, Mila and all at GWAH for you loving care of my precious girl Ebony Afficher la suite
Peter Anderson
27 May 2017
REPORT
Good friendly service. Good record keeping with each animal receiving is own health record book. Clean place. Only drawback is that the entry is on the westbound side of the highway only.
Mark camo
15 Apr 2017
REPORT
The Vets & Vet Nurses at Great Western Animal Hospital were so thoughtful, caring and understanding while we were going through a very traumatic time with our very much loved English Staffordshire Bul...
The Vets & Vet Nurses at Great Western Animal Hospital were so thoughtful, caring and understanding while we were going through a very traumatic time with our very much loved English Staffordshire Bull Terrier, Neelix.
The care they gave Neelix was as such they would give their own family = the best!
He is so spoilt at home and it was so while in Great Western Animal Hospital staff care.
We would not hesitate to recommend your fury family members to their care.
Ashleigh Elise
21 Mar 2017
REPORT
I cannot thank the amazing staff enough! After ringing up quite upset and worried about my kitten they fit us in just before closing without batting an eyelid. The staff treated us with so much kindne...
I cannot thank the amazing staff enough! After ringing up quite upset and worried about my kitten they fit us in just before closing without batting an eyelid. The staff treated us with so much kindness which was really appreciated when I was so stressed. Lucky it was nothing serious and despite this they didn't treat me like I was silly. It so refreshing to be treated with such kindness.
Paul Crowther
15 Mar 2017
REPORT
Very professional and caring staff. Tess at the front desk is particularly helpful and showed a genuine interest in our well being. Thank you!!
Julie Spring
7 Mar 2017
REPORT
My Family has recently moved to Pendle Hill. Then a few days ago I searched the nearby animal hospital for our dog. From google I found this hospital. However, after looked at the review with the free...
My Family has recently moved to Pendle Hill. Then a few days ago I searched the nearby animal hospital for our dog. From google I found this hospital. However, after looked at the review with the free dental check-up case, we didn€t choose this cunning animal hospital.
That cat€s owner already stated that made the appointment over the phone with staff promised free dental check-up in 2016. So the response from General Manager should not say that the policy was changed 3 years ago. This was totally no responsible answer.
Moreover, I think every customer has the choice to go ahead or not with the surgery, it is ridiculous and unbelievable to give a customer a bill of consultation fee after a few months because the customers did not choose them for the surgery.
I totally understand and support with that Cat€s owner. And because of that, I and my husband took our dog to RSPCA yesterday. We are so glad that the Vet with her exceptional, professional knowledge and full of patience to us . Also, with excellent customer service of the receptionist and new gorgeous renovation look. Due to I really hear too much regarding the bad images and complaints of some animal hospitals and the vets, I highly recommend RSPCA for your next choice.
dragger yeung
27 Feb 2017
REPORT
I called up before 24th Nov 16 to make sure they still have free dental check up for our cat same as 2012. A lady replied me said yes, still got free dental check up. So we brought our cat to this hos...
I called up before 24th Nov 16 to make sure they still have free dental check up for our cat same as 2012. A lady replied me said yes, still got free dental check up. So we brought our cat to this hospital again on 24th Nov 16. (2nd time)
A Vet found the sympton name FORLS and gave us the quote. we told her need to compare with RSPCA as the cat was adopted there and has annual health check there as well. She said no problem. So we left that day and they didn't say we have to pay or print out any invoice.
Then after a few days, the receptionist(I didn't ask her name) called me to follow up. I told her already booked in RSPCA to have surgery for the cat. She then said fine and said feel free to give them a call if I change my mind.
However, in Jan 17, I suddently received a call from receptionist call Mandy said I need to pay $69.50 for consultation fee. I told her already agreeded by the phone appointment was free dental check up and same as 2012. However, she insisted to say I have to pay without further explaination.
I complained to FairTrading afterwards, but they say they can't do anything until I receive the invioce from them.
Then, last week I received the invoice from them.
I will complaint to Veterinary Practitioners Board of NSW for their no faith and cheating for consultation fee.
I really want to give them no star for such nasty way to treat customer.
However, I am forced to give 1 star in order to go through to the post.
jamie gribble
19 Feb 2017
REPORT
Great people that truly care for your pet work here.
Clare O'Sullivan
15 Feb 2017
REPORT
A special Thank You to Mandy for your understanding and care during our difficult time as we grieve for our boy Neelix. Mandy and the team at Great Western Animal Hospital truely can appreciate how d...
A special Thank You to Mandy for your understanding and care during our difficult time as we grieve for our boy Neelix. Mandy and the team at Great Western Animal Hospital truely can appreciate how difficult it is to lose who you cherish most. Thank you for taking that extra step.
Julie Borg
11 Feb 2017
REPORT
Been coming to Great Western Animal Hospital for years now. They are an amazing team. They have looked after our fur-babies in such a caring manner that we can relax knowing that our Roara is in the b...
Been coming to Great Western Animal Hospital for years now. They are an amazing team. They have looked after our fur-babies in such a caring manner that we can relax knowing that our Roara is in the best possible care. They were so wonderful when our Mandy passed away. I know they miss her too
Julie Rusten
19 Jan 2017
REPORT
My Boy Fritz can be a right terrorist for the vets but he behaved himself well enough yesterday for Mila to get bloods and a basic look over. They are very good and very patient with his lack of co-op...
My Boy Fritz can be a right terrorist for the vets but he behaved himself well enough yesterday for Mila to get bloods and a basic look over. They are very good and very patient with his lack of co-operation (he is a rescue and even after almost 5 years in a home filled with love, cuddles and treats, he still has a lot of fear based issues).
Meny Antonakelly
28 Dec 2016
REPORT
What wonderful, caring and professional staff...from caring for our elderly pet dog while we went away to constant check up calls after they had treated Zac. Sadly we have lost our beautiful boy but i...
What wonderful, caring and professional staff...from caring for our elderly pet dog while we went away to constant check up calls after they had treated Zac. Sadly we have lost our beautiful boy but i just need to say a big thankyou to everyone there who cared for him and loved him like their own...we are absolutely heartbroken without him
Kat Williams
20 Dec 2016
REPORT
Honestly I cannot thank these guys enough. They looked after my dog so well. My husky Koda got out someone picked him up and took him there. They checked him over fed him gave him some water made sure...
Honestly I cannot thank these guys enough. They looked after my dog so well. My husky Koda got out someone picked him up and took him there. They checked him over fed him gave him some water made sure he wasn't hurt and called us as soon as they saw my partners information on the microchip. They were so kind as to telling us how he was when he came in and just let me sit on the floor with him. Amazing service. Amazing atmosphere amazing vets THANK YOU!!!
Sarah Hudson
16 Dec 2016
REPORT
Thank you to GWAH for looking after my little princess, they truly made me feel so comfortable whilst my little chihuahua underwent such a serious operation. Wouldn't trust anyone else with my babies.
Brendan Gibbs
29 Sep 2016
REPORT
We were referred too by a family member to goto great western animal hospital as their prices are very good. We took our too pure bred American staffy's to their first vet check to get their needles.....
We were referred too by a family member to goto great western animal hospital as their prices are very good. We took our too pure bred American staffy's to their first vet check to get their needles....since the moment we walked in, the service was absolutely outstanding. The staff are fantastic and treat our dogs like the queens they are. Our dogs actually enjoy going there. Today they had their desexing operation and once again the love and care they showed our two pups were outstanding. The called me 3 times for updates on how they were doing and made sure they were fed and comfortable. I can't thank them enough for the amount of effort and great service they provide. Great work guys!
Di Sculley
27 Sep 2016
REPORT
Thanks so much for taking in the dog we brought in tonight. He was (we think) a beagle cross who had been hit by a car on the GWH. We hope he's doing ok and know he's in the best hands with you guys...
Thanks so much for taking in the dog we brought in tonight. He was (we think) a beagle cross who had been hit by a car on the GWH. We hope he's doing ok and know he's in the best hands with you guys. Thanks again Boris and Di
Sue Womersley
20 Sep 2016
REPORT
I really like this animal hospital! The vets are well informed and understand Behaviour, which many vets do not. Having a dog with anxiety is not easy at the best of times, but at the vets is a place...
I really like this animal hospital! The vets are well informed and understand Behaviour, which many vets do not. Having a dog with anxiety is not easy at the best of times, but at the vets is a place where everyone needs to be vigilant and GWAH are just that!
bs2502
13 Sep 2016
REPORT
My 9 year old little dog Lucy recently required some extensive surgery involving anaesthesia. She was under the care of surgeon Dr Pat Chan, two words..awesome and brilliant. This man is gifted and ...
My 9 year old little dog Lucy recently required some extensive surgery involving anaesthesia. She was under the care of surgeon Dr Pat Chan, two words..awesome and brilliant. This man is gifted and his love of animals and medicine shines just watching him work. Lucy was also cared for by Dr Clare O'Connor, 2 world class doctors we are lucky to have in our community. To the great nurses and reception staff thank you very much also. Lucy is now day 7 post op and is happy and almost back to her self. A big woof from her also.
Thank you sincerely. Brett Stevens
Gulin Kemal
3 Sep 2016
REPORT
My cat Claude says Thank You to all the staff at Great Western Animal Hospital for always being kind and helpful to us love you guys xoxoxo
Sandra Bourke
7 Aug 2016
REPORT
I would like to thank the staff for their wonderful care when I had to say "goodnight" to my dog Sassy. In one of the hardest and heartbreaking days, you were all so nice. Also a thank you for the sy...
I would like to thank the staff for their wonderful care when I had to say "goodnight" to my dog Sassy. In one of the hardest and heartbreaking days, you were all so nice. Also a thank you for the sympathy card that was sent later. It was a wonderful surprise and very much appreciated.
Bronwyn Kuhn
18 Apr 2016
REPORT
This is the best vet ever!! All the veterinary surgeons, nursing and reception staff are so friendly and show a genuine concern and love for animals. The quality of care my 'babies' have received is...
This is the best vet ever!! All the veterinary surgeons, nursing and reception staff are so friendly and show a genuine concern and love for animals. The quality of care my 'babies' have received is exceptional.
I highly recommend this practice to anyone who loves their pets.
Christopher Williams
30 Mar 2016
REPORT
My 8+ yr old cat appeared to have a ruptured absyss on her belly. I contacted the Great Western Animal Hospital because they have an animal ambulance service. The nurse that came to pickup my cat assi...
My 8+ yr old cat appeared to have a ruptured absyss on her belly. I contacted the Great Western Animal Hospital because they have an animal ambulance service. The nurse that came to pickup my cat assisted me in getting my fiesty cat into the carry case for transport.
After being at the hospital for 1 week i was able to pick her up take her home. I received a followup call the next morning asking how shd was
Calisto Brady
14 Mar 2016
REPORT
Good for training puppies
Nathalia F
7 Jan 2016
REPORT
While most of the staff are very nice and professional, I have had to wait up to 50 mins for my last three appointments with my dogs. Needless to say I won't be going back.
Aleksandra Jakimovska
5 Dec 2015
REPORT
Friendly staff and answer all your questions.
Daniel Wayne Puckeridge
26 Apr 2015
REPORT
Excellent service
Photo Gallery
469 Great Western Highway
Greystanes New South Wales 2145
Business Hours
Monday
Mon
08:00AM-20:00PM
Tuesday
Tue
08:00AM-20:00PM
Wednesday
Wed
08:00AM-20:00PM
Thursday
Thu
08:00AM-20:00PM
Friday
Fri
08:00AM-20:00PM
Saturday
Sat
08:00AM-14:00PM
Sunday
Sun
08:00AM-12:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Great Western Animal Hospital
Greystanes, New South Wales
469 Great Western Highway
Greystanes New South Wales 2145
Book an Appointment
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General Info
Since our small beginnings in the 1960’s as a one vet practice, Great Western Animal Hospital has been renovated and modernised over the years to become an A class four vet practice with great facilities and a dedicated, compassionate team of animal lovers.
As your pet’s family doctor, we will always have their best interests at heart. We offer exceptional and compassionate service, well considered advice and a gold standard of care that is tailored to their (and your) needs.
We as a team are committed to high quality Healthcare, Veterinary Medicine and Surgery. This means that it is very important for all our team members to participate in ongoing education and external courses to constantly update their skills. In the last year our vets have attended post graduate courses and seminars in Feline Medicine, Pharmacology, Osteoarthritis, Cardiac disease, Orthopaedic surgery, Behavioural Medicine, and Anaesthesia. We also have vets with particular interests in ophthalmology, dermatology, dentistry and surgery. Our Nurses are also continuing with their nursing studies and attending seminars and training on subjects such as Pet Behaviour, Pet Nutrition and Preventative Medicine.
We have a special member of our team who focuses on Customer Service and Satisfaction. His name is Hudson and he answers most of your phone calls during the day and also makes lots of follow up calls each day. His main function is to make sure that we maintain regular and close communication with our clients when their pets have recently undergone treatment (so that the vets can better monitor their progress) and that they are happy with our service. So if you are talking to Hudson on the phone, please let him know what you think.
In 2010 we won the AVA/Pfizer Award for Practice of Excellence in Customer Service. We welcome issues raised by our clients and actively seek client feedback on how we are performing and things we can do to improve our services.
We set aside one Wednesday per month between 12.30pm and 2.30pm where our team sits down to discuss important issues, developing practice protocols as well as undertaking staff training and development. We also invite visiting speakers to present information on new products and procedures to our meetings.
We have invested a lot into our computer software and hardware and our website. We are also sending out monthly newsletters to those clients who have registered their email addresses with us. It is a very easy way for us to keep in regular contact with you and offer good advice regarding your pet’s health.
Our mission statement is: Our dedicated healthcare team, at the Great Western Animal Hospital, are committed to caring for and improving the quality of life of family pets and their wonderful owners.
If there is anything we can help you with, from a medical or behavioural problem with your pet or even regarding flea, worming or nutritional advice, please give us a call and speak to one of our friendly staff.
As your pet’s family doctor, we will always have their best interests at heart. We offer exceptional and compassionate service, well considered advice and a gold standard of care that is tailored to their (and your) needs.
We as a team are committed to high quality Healthcare, Veterinary Medicine and Surgery. This means that it is very important for all our team members to participate in ongoing education and external courses to constantly update their skills. In the last year our vets have attended post graduate courses and seminars in Feline Medicine, Pharmacology, Osteoarthritis, Cardiac disease, Orthopaedic surgery, Behavioural Medicine, and Anaesthesia. We also have vets with particular interests in ophthalmology, dermatology, dentistry and surgery. Our Nurses are also continuing with their nursing studies and attending seminars and training on subjects such as Pet Behaviour, Pet Nutrition and Preventative Medicine.
We have a special member of our team who focuses on Customer Service and Satisfaction. His name is Hudson and he answers most of your phone calls during the day and also makes lots of follow up calls each day. His main function is to make sure that we maintain regular and close communication with our clients when their pets have recently undergone treatment (so that the vets can better monitor their progress) and that they are happy with our service. So if you are talking to Hudson on the phone, please let him know what you think.
In 2010 we won the AVA/Pfizer Award for Practice of Excellence in Customer Service. We welcome issues raised by our clients and actively seek client feedback on how we are performing and things we can do to improve our services.
We set aside one Wednesday per month between 12.30pm and 2.30pm where our team sits down to discuss important issues, developing practice protocols as well as undertaking staff training and development. We also invite visiting speakers to present information on new products and procedures to our meetings.
We have invested a lot into our computer software and hardware and our website. We are also sending out monthly newsletters to those clients who have registered their email addresses with us. It is a very easy way for us to keep in regular contact with you and offer good advice regarding your pet’s health.
Our mission statement is: Our dedicated healthcare team, at the Great Western Animal Hospital, are committed to caring for and improving the quality of life of family pets and their wonderful owners.
If there is anything we can help you with, from a medical or behavioural problem with your pet or even regarding flea, worming or nutritional advice, please give us a call and speak to one of our friendly staff.
Business Hours
Monday
08:00AM-20:00PM
Tuesday
08:00AM-20:00PM
Wednesday
08:00AM-20:00PM
Thursday
08:00AM-20:00PM
Friday
08:00AM-20:00PM
Saturday
08:00AM-14:00PM
Sunday
08:00AM-12:00PM
Popular Hours
6a
12p
6p
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Team
Belinda Parsons
Veterinarian
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Reviews
William Winter
17 Jul 2018
The staff from admin, consultation to nurses are amazing. They actually do care about all stages with animal care/welfare/treatment pre & post. They are pleasant & professional. Strongly recommend the...
The staff from admin, consultation to nurses are amazing. They actually do care about all stages with animal care/welfare/treatment pre & post. They are pleasant & professional. Strongly recommend them and they looked after my young female ferret “Sox”.
Cat Lee
25 May 2018
Pro
+ I found service good and attentive but they honestly charge too much!
Cons
- Expensive! Sometimes I get asked to do blood tests for no reason so on average was costing me $300 for a checkup for...
Pro
+ I found service good and attentive but they honestly charge too much!
Cons
- Expensive! Sometimes I get asked to do blood tests for no reason so on average was costing me $300 for a checkup for a healthy dog!
- Unncessary procedures! I no longer go here as the last time they were pressuring me to get teeth scaling done which they were quoting more than other vets! I took my dog to another vet and they were shocked at how clean her teeth were and were saying teeth scaling would mean she would need to go under and completely unnecessary for her!
Joshua Buffin
23 May 2018
Exceptional care and dedication with this place. They actually love and do the most they can for your pets. I felt amazed at their standards and would recommend anyone to take their loved ones here
Bev Norman
14 May 2018
This amazing practice deserves the highest praise for the care they deliver.
From the moment you walk through the door and are meet the friendly reception staff (special mention to Mandy ) through to ...
This amazing practice deserves the highest praise for the care they deliver.
From the moment you walk through the door and are meet the friendly reception staff (special mention to Mandy ) through to seeing vets or nurses you are assured of being given exceptional treatment and genuine concern for your pet.
If you are looking for a vet with maximum level of care and compassion I highly recommend Dr Mila Kasby. She has cared for my beautiful corgi for 14 years and has been a special person in our lives during many difficult times.
Sadly I had to say goodbye to my beloved Ben 3 weeks ago and once again the staff were exceptional (special thank you to Dr Clare O'connor )
I need to send a huge thank you to Jodie for being there with a massive hug and a much loved shoulder to cry on at this difficult time.
Keep up the great work and you will all remain in my heart forever.
Andrew Neville- Ross
3 May 2018
They really took care of my cat Joe and I would recommend the service that they give to anybody with pets the day love
Chloe Sotor
19 Mar 2018
Have been using this vet for 8 years now will not use any other vet. Great staff
Olivia Mathews
15 Feb 2018
This veterinary practice is fantastic. Not only are they clean and organized but the staff at the front desk and all the vets and nurses are wonderful. Such fantastic customer service and they truly t...
This veterinary practice is fantastic. Not only are they clean and organized but the staff at the front desk and all the vets and nurses are wonderful. Such fantastic customer service and they truly treat your pet like their own. They provide a great level of Care, professionalism and compassion that allows you to feel comfortable leaving your pet in their care
Catherine Carter
12 Feb 2018
Lovely service every time, and they take great care of our babies! They were absolutely exceptional when one of our cats had to be put down, and I'm so pleased with the level of care she got beforehan...
Lovely service every time, and they take great care of our babies! They were absolutely exceptional when one of our cats had to be put down, and I'm so pleased with the level of care she got beforehand.
Kylie Morgan
8 Feb 2018
This veterinary practice is great, I've been taking my much loved animal family to them for probably close to 15 or more years & they have always given them the very best of care. All the vets in this...
This veterinary practice is great, I've been taking my much loved animal family to them for probably close to 15 or more years & they have always given them the very best of care. All the vets in this practice are extremely knowledgeable, but my personal vet of choice is Dr Clare O'Connor she is fantastic & I can't recommend her highly enough, Clare is always caring & professional & i always feel confident placing any of my animals in her care. She recently took care of our latest edition to the family, our kitten Ollie & once again she was brilliant (Thanks Once Again Clare Your The BEST). All the nurses are great at what they do & the receptionists are friendly & helpful (Especially Mandy). So if you are looking for a vet to take your pet to you really can't go past this one, Best Wishes, Kylie, Endora, Merlin & Ollie Morgan
Rebecca Kleeberg
2 Feb 2018
Have never used this vet before and probably won’t living in Victoria but just wanted to say thanks and give a big shout out because of their willingness to help dogs in need through the Paws For Thou...
Have never used this vet before and probably won’t living in Victoria but just wanted to say thanks and give a big shout out because of their willingness to help dogs in need through the Paws For Thought rescue group when things looked dire!
Maree Bigelow
24 Jan 2018
Great friendly welcoming staff. My dog suffers anxiety around other animals and they are always accomodating to his needs without making it awkward. The vets are experienced and give a thorough examin...
Great friendly welcoming staff. My dog suffers anxiety around other animals and they are always accomodating to his needs without making it awkward. The vets are experienced and give a thorough examination and comprehensive explanation of treatment options available. Always completely satisfied with care.
Genevieve Begg
22 Jan 2018
The staff and facilities are wonderful. There are so many avenues to utilise to help make your pet be the best they can be. These guys offer it all. We sadly had to say goodbye to our girl after a few...
The staff and facilities are wonderful. There are so many avenues to utilise to help make your pet be the best they can be. These guys offer it all. We sadly had to say goodbye to our girl after a few days in GWAH care. They were kind and compassionate and gave us all the time in the world to say goodbye. A week later they showed us how caring they were by delivering a memorial rose. It was so unexpected and touching and really cemented why we've been a loyal customer for over 12 years.
Lisa Rhodes
16 Jan 2018
They were fast to serve me, on a walk in with a stray (but book if you can). They were all polite, smiled a lot......and totally fixed everything. Very happy customer.
Jalyn Maher
22 Dec 2017
Best staff in town. Lovely and caring. Been going to this vet for 2 doggo generations.
Phil-Marlene Petchell
9 Nov 2017
We have been coming here for years and would recommend GWAH to anyone. The staff have always been magnificent even when we had to put our baby down they showed tremendous compassion. We hope to have a...
We have been coming here for years and would recommend GWAH to anyone. The staff have always been magnificent even when we had to put our baby down they showed tremendous compassion. We hope to have another puppy soon and will be back. Be warned Mila.
Sarah Nand
22 Oct 2017
Hi guys thank you so much for the red rose over the weekend. It is was very kind gesture after Rocky's death. Honestly was a thoughtful surprise. Thank you for looking after Rocky right up until his l...
Hi guys thank you so much for the red rose over the weekend. It is was very kind gesture after Rocky's death. Honestly was a thoughtful surprise. Thank you for looking after Rocky right up until his last day of life. Much appreciated .❤️
Karen Hughes
23 Sep 2017
Fate led me to GWAH in May 2017 to look at potential boarding for my cat Ebony, almost 15yo. I no longer felt comfortable leaving her at a regular boarding facility whilst i went on holidays as I fel...
Fate led me to GWAH in May 2017 to look at potential boarding for my cat Ebony, almost 15yo. I no longer felt comfortable leaving her at a regular boarding facility whilst i went on holidays as I felt she needed more care and observation than they typically offer. (I had an overseas holiday planned for September 2017) When her health took a turn a week after my boarding enquiry and well before my holiday, I decided to take her back to GWAH for her ongoing vet needs as I fel…t so much better about the level of care and expertise I observed just whilst visiting the week before. We saw Dr Matthew, and whilst the road had been rocky for Ebony it has always been smooth and reassuring with Matt and the other vets, nurses and other loving caring staff who have assisted. We've had ongoing blood tests, ultrasounds, xrays, and they even had no hesitation in getting her seen by SASH for referal specialist advice. I have just returned from holidays and was able to fully enjoy it, secure in the knowledge that I had made the right choice in going to GWAH for her ongoing care and boarding needs. The future however long that may be is uncertain with Ebony, she isn't a robust young cat. What I am however very certain of is the level of ongoing care and compassion she and I will continue to experience. Thank You Matt, Mila and all at GWAH for you loving care of my precious girl Ebony Afficher la suite
Peter Anderson
27 May 2017
Good friendly service. Good record keeping with each animal receiving is own health record book. Clean place. Only drawback is that the entry is on the westbound side of the highway only.
Mark camo
15 Apr 2017
The Vets & Vet Nurses at Great Western Animal Hospital were so thoughtful, caring and understanding while we were going through a very traumatic time with our very much loved English Staffordshire Bul...
The Vets & Vet Nurses at Great Western Animal Hospital were so thoughtful, caring and understanding while we were going through a very traumatic time with our very much loved English Staffordshire Bull Terrier, Neelix.
The care they gave Neelix was as such they would give their own family = the best!
He is so spoilt at home and it was so while in Great Western Animal Hospital staff care.
We would not hesitate to recommend your fury family members to their care.
Ashleigh Elise
21 Mar 2017
I cannot thank the amazing staff enough! After ringing up quite upset and worried about my kitten they fit us in just before closing without batting an eyelid. The staff treated us with so much kindne...
I cannot thank the amazing staff enough! After ringing up quite upset and worried about my kitten they fit us in just before closing without batting an eyelid. The staff treated us with so much kindness which was really appreciated when I was so stressed. Lucky it was nothing serious and despite this they didn't treat me like I was silly. It so refreshing to be treated with such kindness.
Paul Crowther
15 Mar 2017
Very professional and caring staff. Tess at the front desk is particularly helpful and showed a genuine interest in our well being. Thank you!!
Julie Spring
7 Mar 2017
My Family has recently moved to Pendle Hill. Then a few days ago I searched the nearby animal hospital for our dog. From google I found this hospital. However, after looked at the review with the free...
My Family has recently moved to Pendle Hill. Then a few days ago I searched the nearby animal hospital for our dog. From google I found this hospital. However, after looked at the review with the free dental check-up case, we didn€t choose this cunning animal hospital.
That cat€s owner already stated that made the appointment over the phone with staff promised free dental check-up in 2016. So the response from General Manager should not say that the policy was changed 3 years ago. This was totally no responsible answer.
Moreover, I think every customer has the choice to go ahead or not with the surgery, it is ridiculous and unbelievable to give a customer a bill of consultation fee after a few months because the customers did not choose them for the surgery.
I totally understand and support with that Cat€s owner. And because of that, I and my husband took our dog to RSPCA yesterday. We are so glad that the Vet with her exceptional, professional knowledge and full of patience to us . Also, with excellent customer service of the receptionist and new gorgeous renovation look. Due to I really hear too much regarding the bad images and complaints of some animal hospitals and the vets, I highly recommend RSPCA for your next choice.
dragger yeung
27 Feb 2017
I called up before 24th Nov 16 to make sure they still have free dental check up for our cat same as 2012. A lady replied me said yes, still got free dental check up. So we brought our cat to this hos...
I called up before 24th Nov 16 to make sure they still have free dental check up for our cat same as 2012. A lady replied me said yes, still got free dental check up. So we brought our cat to this hospital again on 24th Nov 16. (2nd time)
A Vet found the sympton name FORLS and gave us the quote. we told her need to compare with RSPCA as the cat was adopted there and has annual health check there as well. She said no problem. So we left that day and they didn't say we have to pay or print out any invoice.
Then after a few days, the receptionist(I didn't ask her name) called me to follow up. I told her already booked in RSPCA to have surgery for the cat. She then said fine and said feel free to give them a call if I change my mind.
However, in Jan 17, I suddently received a call from receptionist call Mandy said I need to pay $69.50 for consultation fee. I told her already agreeded by the phone appointment was free dental check up and same as 2012. However, she insisted to say I have to pay without further explaination.
I complained to FairTrading afterwards, but they say they can't do anything until I receive the invioce from them.
Then, last week I received the invoice from them.
I will complaint to Veterinary Practitioners Board of NSW for their no faith and cheating for consultation fee.
I really want to give them no star for such nasty way to treat customer.
However, I am forced to give 1 star in order to go through to the post.
jamie gribble
19 Feb 2017
Great people that truly care for your pet work here.
Clare O'Sullivan
15 Feb 2017
A special Thank You to Mandy for your understanding and care during our difficult time as we grieve for our boy Neelix. Mandy and the team at Great Western Animal Hospital truely can appreciate how d...
A special Thank You to Mandy for your understanding and care during our difficult time as we grieve for our boy Neelix. Mandy and the team at Great Western Animal Hospital truely can appreciate how difficult it is to lose who you cherish most. Thank you for taking that extra step.
Julie Borg
11 Feb 2017
Been coming to Great Western Animal Hospital for years now. They are an amazing team. They have looked after our fur-babies in such a caring manner that we can relax knowing that our Roara is in the b...
Been coming to Great Western Animal Hospital for years now. They are an amazing team. They have looked after our fur-babies in such a caring manner that we can relax knowing that our Roara is in the best possible care. They were so wonderful when our Mandy passed away. I know they miss her too
Julie Rusten
19 Jan 2017
My Boy Fritz can be a right terrorist for the vets but he behaved himself well enough yesterday for Mila to get bloods and a basic look over. They are very good and very patient with his lack of co-op...
My Boy Fritz can be a right terrorist for the vets but he behaved himself well enough yesterday for Mila to get bloods and a basic look over. They are very good and very patient with his lack of co-operation (he is a rescue and even after almost 5 years in a home filled with love, cuddles and treats, he still has a lot of fear based issues).
Meny Antonakelly
28 Dec 2016
What wonderful, caring and professional staff...from caring for our elderly pet dog while we went away to constant check up calls after they had treated Zac. Sadly we have lost our beautiful boy but i...
What wonderful, caring and professional staff...from caring for our elderly pet dog while we went away to constant check up calls after they had treated Zac. Sadly we have lost our beautiful boy but i just need to say a big thankyou to everyone there who cared for him and loved him like their own...we are absolutely heartbroken without him
Kat Williams
20 Dec 2016
Honestly I cannot thank these guys enough. They looked after my dog so well. My husky Koda got out someone picked him up and took him there. They checked him over fed him gave him some water made sure...
Honestly I cannot thank these guys enough. They looked after my dog so well. My husky Koda got out someone picked him up and took him there. They checked him over fed him gave him some water made sure he wasn't hurt and called us as soon as they saw my partners information on the microchip. They were so kind as to telling us how he was when he came in and just let me sit on the floor with him. Amazing service. Amazing atmosphere amazing vets THANK YOU!!!
Sarah Hudson
16 Dec 2016
Thank you to GWAH for looking after my little princess, they truly made me feel so comfortable whilst my little chihuahua underwent such a serious operation. Wouldn't trust anyone else with my babies.
Brendan Gibbs
29 Sep 2016
We were referred too by a family member to goto great western animal hospital as their prices are very good. We took our too pure bred American staffy's to their first vet check to get their needles.....
We were referred too by a family member to goto great western animal hospital as their prices are very good. We took our too pure bred American staffy's to their first vet check to get their needles....since the moment we walked in, the service was absolutely outstanding. The staff are fantastic and treat our dogs like the queens they are. Our dogs actually enjoy going there. Today they had their desexing operation and once again the love and care they showed our two pups were outstanding. The called me 3 times for updates on how they were doing and made sure they were fed and comfortable. I can't thank them enough for the amount of effort and great service they provide. Great work guys!
Di Sculley
27 Sep 2016
Thanks so much for taking in the dog we brought in tonight. He was (we think) a beagle cross who had been hit by a car on the GWH. We hope he's doing ok and know he's in the best hands with you guys...
Thanks so much for taking in the dog we brought in tonight. He was (we think) a beagle cross who had been hit by a car on the GWH. We hope he's doing ok and know he's in the best hands with you guys. Thanks again Boris and Di
Sue Womersley
20 Sep 2016
I really like this animal hospital! The vets are well informed and understand Behaviour, which many vets do not. Having a dog with anxiety is not easy at the best of times, but at the vets is a place...
I really like this animal hospital! The vets are well informed and understand Behaviour, which many vets do not. Having a dog with anxiety is not easy at the best of times, but at the vets is a place where everyone needs to be vigilant and GWAH are just that!
bs2502
13 Sep 2016
My 9 year old little dog Lucy recently required some extensive surgery involving anaesthesia. She was under the care of surgeon Dr Pat Chan, two words..awesome and brilliant. This man is gifted and ...
My 9 year old little dog Lucy recently required some extensive surgery involving anaesthesia. She was under the care of surgeon Dr Pat Chan, two words..awesome and brilliant. This man is gifted and his love of animals and medicine shines just watching him work. Lucy was also cared for by Dr Clare O'Connor, 2 world class doctors we are lucky to have in our community. To the great nurses and reception staff thank you very much also. Lucy is now day 7 post op and is happy and almost back to her self. A big woof from her also.
Thank you sincerely. Brett Stevens
Gulin Kemal
3 Sep 2016
My cat Claude says Thank You to all the staff at Great Western Animal Hospital for always being kind and helpful to us love you guys xoxoxo
Sandra Bourke
7 Aug 2016
I would like to thank the staff for their wonderful care when I had to say "goodnight" to my dog Sassy. In one of the hardest and heartbreaking days, you were all so nice. Also a thank you for the sy...
I would like to thank the staff for their wonderful care when I had to say "goodnight" to my dog Sassy. In one of the hardest and heartbreaking days, you were all so nice. Also a thank you for the sympathy card that was sent later. It was a wonderful surprise and very much appreciated.
Bronwyn Kuhn
18 Apr 2016
This is the best vet ever!! All the veterinary surgeons, nursing and reception staff are so friendly and show a genuine concern and love for animals. The quality of care my 'babies' have received is...
This is the best vet ever!! All the veterinary surgeons, nursing and reception staff are so friendly and show a genuine concern and love for animals. The quality of care my 'babies' have received is exceptional.
I highly recommend this practice to anyone who loves their pets.
Christopher Williams
30 Mar 2016
My 8+ yr old cat appeared to have a ruptured absyss on her belly. I contacted the Great Western Animal Hospital because they have an animal ambulance service. The nurse that came to pickup my cat assi...
My 8+ yr old cat appeared to have a ruptured absyss on her belly. I contacted the Great Western Animal Hospital because they have an animal ambulance service. The nurse that came to pickup my cat assisted me in getting my fiesty cat into the carry case for transport.
After being at the hospital for 1 week i was able to pick her up take her home. I received a followup call the next morning asking how shd was
Calisto Brady
14 Mar 2016
Good for training puppies
Nathalia F
7 Jan 2016
While most of the staff are very nice and professional, I have had to wait up to 50 mins for my last three appointments with my dogs. Needless to say I won't be going back.
Aleksandra Jakimovska
5 Dec 2015
Friendly staff and answer all your questions.
Daniel Wayne Puckeridge
26 Apr 2015
Excellent service
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