My 13 year old cat was sick. Donna suggested a blood test. I called to get the blood test results and was told by the vet Raf my cat had hyperthyroidism. Donna also suggested an abdomen ultrasound for cancer and surgery to remove my cat's thyroid. A week after surgery my cat stopped eating. Donna suggested a steroid injection. My cat stopped eating again after a week. I called Donna. She told me a steroid injection only lasts for 10 days. She suggested I give my cat a steroid tablet daily to get her to eat. I told Donna I refuse to keep my cat drugged just to get her to eat. I told Donna I wanted my cat euthanized. I had my cat cremated. Donna told me I would get a phone call when they had received my cat's ashes. I didn't receive a phone call, so I called on a Saturday. The receptionist told me my cat's ashes had not arrived. On Sunday I was opening my front window vertical blinds in the afternoon, and I saw a white box on my front fence. I saw the words Pets to Rest on the box. I was shocked and disgusted my cat's ashes were left on the front fence for anyone to have taken the box. I sent an email to Donna about what happened. She told me the work experience vet had offered to drop off my cat's ashes because she lived near me. I did not get a phone call to let me know my cat's ashes would be delivered to me if I was home. Donna emailed me stating I will get a phone call or a letter from the work experience vet to apologise for what she had done. I have lost all respect for Donna, and I will not accept an apology from them. I do not recommend this vet clinic to anyone. Read Less

Avoid Dr Kiesza, the worst human ever, he shouldn’t be allowed to work with animals. He has killed a few cats while they were under. Very rude and disrespectful. Yells at people if things dont go his way. Zero care for cats. Donna is leaving and has sold the business so avoid this place. He has also killed many stray cats. Read Less

🚫🚫🚫 BEWARE 🚫🚫🚫 😠 From the moment I entered and received a cold reception from Bec 🥶, it was clear this would be the worst vet experience I've ever had. With all the talk of a pandemic, they mandate a parvo test. Yet, trying to get this test elsewhere? Almost impossible. They’re forcing a pointless $90 parvo test 🙀 upon every visit feels less like genuine concern and more like an upsell strategy. Their communication is equally lacking. After a visit, expect radio silence 📞. No calls, no results, no discussion of potential treatment options. Tragically, their lack of compassion isn't just in their communication. They treated a dying stray cat without mercy, offering no euthanasia option. Instead, they pursued a costly and futile treatment that led to debt, death, and heartbreak💔 . Their actions seemed to prioritize lining their pockets 💸 over genuine care. The pinnacle of my horror was when my beloved 16-year-old cat Coco was left to die a painful death in front of two treating vets instead of being euthanized, even though I had requested it. It was their final attempt to squeeze every last dollar from a dying cat, they saw another opportunity to extract money, charging $700 for Coco's agonizing final moments, the scumbags. I've visited many reputable clinics, and this place is a stark contrast. Its operations are shadowy, and their seeming non-compliance is alarming. You're more likely to interact with receptionists and nurses than the treating vet. If you're trying to reach the latter, good luck 🍀. For the pain and trauma they've inflicted, I loathe this place. 📣🚫 Avoid these heartless profiteers. They should reconsider their practices or face being shut down. And I'll see them in court! ⚖️ If you've faced similar problems with this vet clinic 🏥, please voice your concerns to the "Veterinary Practitioners Board of New South Wales" (VPB NSW) 🐾. Also, think about filing a complaint with "Fair Trading NSW" 📝 for consumer-related matters. By acting 🚶‍♂️, you can help prevent others from facing the same painful experiences 💔. Read Less