Arh And Emergency Vet Homebush

I took a cat there a friend.after hours all this vet wants is money.staff rude couldn't find the carrier the cat was in next morning.charged $1300 for night told to take cat to local vet.who said cat had to be put down.you would think emergency vet would have seen that.but no they wanted $1300 for nothing. Read Less

A dangerous place for your pet. I brought my cat in last week as she hadn't eaten all day and was looking ill, but was still alert and herself. She spent about 48hrs at ARH Homebush and returned to me in a state of collapse, incoherence and was brain dead. At no stage did anyone at the ARH advise me of her deteriorating condition, and instead continued to charge me well in excess of $4000 for treatment that somehow led her to become catatonic. I had no choice but to put her down. I have raised an urgent issue with them and I still haven't heard anything. I do not trust this place and it's staff, and I urge you to not bring your pet here, and certainly don't leave them there overnight. Read Less

Taken on trust I cannot fault the treatment received and commend staff for their professional demeanor and knowledge. However the costing of all items I found quite staggering really.Staff spared no pains to inform me of the myriad of tests that could be performed and their attached costs.I just couldn't help leaving with the feeling that the hospital was a very expensive moneymaking concern well beyond the capacity to pay of less welloff people whose only recourse in some cases would have to be euthanasia or continuing with their local vet who is not sufficiently equipped to deal with their problem. Read Less

It is definately the worst vet/hospital/emergancy I've ever been to in my life. Took our dog there a week ago as his back legs were not functioning. After waiting one hour for them to have a vet take a look at him they dignosed him with having a tick and said he needs to stay at hospital and be recovered after 2 days. 5 hours after they called us at 11 pm saying that after shaving the dog they can't find a tick entry point and he might be having a spinal injury. the vet said at this point he still has deep pain feeling which is great and he has to show him to a sergeon to make sure he is right in his dignosis and if so our dog needs to go under surgury right away. At that point I rushed to the emergancy room and after seeing how destressed "Chich" was I asked to get him an emergancy care sergeon to take a look at him. they said the sergons wont be in until the day after at 9 am. they had a second check on Chich's deep pain and realised he doesn't have deep pain at this point so they said for an extra charge of $1400 they will get him an emergancy sergeon to have look but the sergeon is already in another sergery and Chich has to wait. At 4 am they called and said they finally had a look at chich and figured that he has a spinal injury but since he at this point lost his deep pain feelings he wont have more than 60% percent chance of recovery but since his best chance is still surgery they think we should strongly consider the option. They said the surgery costs $14,000 and if I dont make a deposit of $7,000 they won't do anything for him. we paid the deposit and ask for the surgery to be done which was delayed another couple of hours as sergeon was doing sonething else. Long story short after paying $14000 and 12 hrs later they finally they did the surgery but "too little, too late". Our dog been pralyised since then. the place is a ...hole. the staff just pass you from one to another and you never get a straight answer. the sergeon himself apparanly went off to a vacation after the surgery and we couldnt get him on the phone to figure out what the Heck he has done. Terrible is not bad enough word to describe what they put us through in this hospital. I feel I have been taking advantage and my emotions for my dear dog has been neglacted. I took my dog back from them after5 day stay and transferred him to SASH. I truly wish I knew sooner what type of place and people I am dealing with, otherwise I would never step in this place. I take them responsible for getting to my dog 15 hrs later and leaving him parlysed. If I could I’d give them a negative rating. The most horrible vet ever. They should be told that if they don’t have emergency care and staff why to call themselves a hospital... if they need 15 hrs to get to an emergency case then they definitely don’t qualify for a emergency care. Read Less

Words can't and don't express how I feel about the care, love and attention my dog received at this facility recently. From the time she entered the hospital the care and passion shown to her and me from the vet, vet nurses and reception staff was just amazing. My dog had severe swelling of the brain and had to be kept in the hospital for a number of days. I was kept informed daily, in fact, several times a day on her treatment. She is now recovering and still receiving ongoing treatment from the veterinary staff. The whole experience was so positive and I can only highly recommend the Animal Referral Hospital. Thank you ALL from the bottom of my heart, the treatment and care my beautiful dog was exemplary Read Less

I have had a very positive experience with this vet hospital. I approached with some trepidation as I had a Burmese cat with severe dental issues. I was worried about her outcome and the cost. Christine Hawke looked after us and she was amazing; kind, empathetic and lovely in the way she handled my cat, who responded very positively to her. Considering she was in a vet practice, with dogs etc, that was somewhat surprising. Her outcome has also been brilliant. She is a happy toothless cat :) She has no problem with her lack of teeth and no after effects. She's happy and healthy and so am I as a result. I can wholeheartedly recommend this practice and all those within :) Thank you ARH and the lovely Christine :) Read Less

I couldn’t have been more happy with the after hours service I was provided with. I had called before bringing my 8 week old puppy in and they took him strait off me before signing any paperwork - I then knew my little pup was in fantastic hands. When they brought him back out to me after what I imagine would have been a traumatic experience for a pup he was wagging his tail and not even fussed. When the vet came out he was wagging his tail in excitement - this says something that the care and love these people have for their animals and your animals they feel it. This was amazing to see & they were also so informative and talked me through what was happening and how to proceed. I would not hesitate In taking my pup or any other animals here. Thanks so much guys - you guys are tops! 😀 Read Less

A professional team that work under pressure yet maintain a calm control. Incredible people with a caring nature that ensured Baxter received the best treatment and tests to make a full recovery. The daily communication they provide to keep you up to date on your pet is second to none. Thank you. Read Less

We took our 14 week old sick puppy into ARH at 1:30 on a Wednesday morning. The vet was very thorough and clearly explained the options - I felt like I had all the info I needed to make a good decision....my puppy was on the mend within 12 hrs. It is very pricey....but worth the peace of mind. I couldn't speak more highly of the care we received. Read Less

I had a great experience at ARH. The vet spent a lot of time gaining the confidence of my fearful little Staffy girl, BEFORE she even tried to examine her. Christine explained our options very clearly and was reassuring, professional and very caring in her approach. I had total confidence in her ability and she helped make my decision on the type of treatment, very easy. All the Girls at the front desk were caring and welcoming. The reception area was immaculate. I left there smiling, knowing that Missy was in safe hands. Read Less

I would like to thank all the staff at the Animal Referral Hospital for caring for and saving the life of my seriously sick pet. Without their care he would not be alive. The staff were all kind, caring, and highly professional, from reception staff, to nurses and vets. I can't thank them enough for saving his life and for supporting me through the process. I would be reluctant to take him anywhere else now. Read Less

I could not have asked for a better team of people to take care of my baby. My Pomeranian was in pain and not herself and this amazing group of vets and nurses took such amazing care of her. They didn’t get annoyed at the copious amount of phone calls I made just to check on her. They always were so patient with me asking a million questions. Absolutely one of the best Animal Hospitals in Sydney. Thank you to the team that got my fur baby back to her happy healthy self. Read Less

Staff were fantastic! Made me feel comfortable to go home at night while my puppy stayed in hospital for 3 nights because I knew they would give her the best care and love. I was updated regularly and told exactly what was happening. They also made it so easy to go in and visit my puppy which was lovely for my children. Highly recommended! Read Less

It was such a wonderful experience bringing my Dog here. Not only was the reception welcoming and comforting, even at 2am in the morning. The Vet was second to none, with great a explanation on how to care for my dog after treatment. A very beautiful person and made me feel safe with my Dog after I left. I wouldn't question going anywhere else. Thank you. Read Less

The staff and specialists at ARH are absolutely fantastic people to deal with and the facilities are equivalent to a first class hospital. If your pet needs the very best of specialist care, then this is the place to come to. If you love your pet, you will not regret it! Read Less

I was referred here by my local vet after my dog ate something he shouldn't have (typical Labrador), and was immediately put at ease by the staff. The reception team are very attentive and calming, and the nurses and vets are exceptionally professional and communicated the important information clearly. I was kept up-to-date on my dog's treatment constantly, and 24 hours later I was on my way back home with a healthy, happy pup. The team did a great job, and I really felt he was in the best hands at all times. Obviously an animal hospital is not somewhere you want to be often, but if I have any need for one in the near future I will be headed straight here. Read Less

If you adore your pet as much as I do then ARH Homebush is the perfect after hours hospital. I took my little Rosie (Chihuahua X) in at 10pm after she was hit by a car and they were very friendly, compassionate and efficient. I didn't wait very long before they took her in and commenced immediate care for her. She was diagnosed with a broken leg and was checked thoroughly and operated on the next day. She is now recovering in my lap. Read Less

Our dog arrived late on a Saturday night for emergency specialist treatment. From even before he was transferred from our usual vet we were kept informed by the staff about what would be happening and when. During the time of Archie's admission the staff were incredibly friendly, competent and available. For us there was a lot of comfort in knowing what was happening each step of the way and having confidence in the staff that were responsible for him. I couldn't recommend the facility highly enough. Read Less

Had to come here twice; once to drop off an injured dog I'd found and to get my dog checked up in the middle of the night. On both occasions, staff were incredibly welcoming and engaging. I even received a follow up call from the male receptionist informing me that they had found the stray dogs owners who were returning to pick their dog up that same day. Prices are more costly here, but with the service my dog received, I would come back should something ever happen. Very happy with the overall visit. Vets and nurses are incredibly professional. Read Less

We were referred to ARH Brisbane for specialist Oncology services. We have had a number of appointments with our 13 year old dog and have found each time the veterinary staff are kind and efficient, they explain what needs to happen and gave us an understanding of costs involved, that were reasonable considering the specialist nature of the surgery. They were always friendly and on time, they remembered my dogs name and put little hearts on her bandage, it is the little things that set your mind at ease when you are worried about your pets. If you are looking for a specialist, I would recommend ARH. Read Less

Absolutely Fantastic! They looked after my Chihuahua for a few days and I found that they explained everything clearly without the need to be blunt and unemotional like a lot of other vets! More so they were very accommodating to my late hours for visiting times! I definitely recommend them to anyone who has a animal that is not themselves! Read Less

As soon as we entered the Animal Referral Hospital and was welcomed by friendly reception I knew I made the right choice for my dog Frankie! She had a bit of a complicated situation and Dr Thrift couldn't be more thorough and reassuring that she would do everything to help Frankie...and she did! We also received a follow up call the next day which was also reassuring. Our experience there could not of been better! Read Less

The staff and Vets at the ARH are absolutely fantastic. We had an emergency situation with my chihuahua in the middle of the night and they were so thorough in his treatment took such great care of him, and were so caring and understanding towards me. Thanks so much again! Read Less

Thank you SO much to all the amazing staff at the Animal Referral Hospital for my recent experience there with my sick cat. I arrived at about 9pm on a Wednesday night, during emergency hours. I was very distressed (i.e. freaking out!) about my fur-baby but the lady at reception was brilliant and helped ease my concerns immediately, and she called a nurse out straight away to check her over. She was so considerate and empathetic to my distress. I know they were very busy with other more serious emergencies that night because those emergencies literally came rushing in the doors in front of me while I was waiting in the waiting room! Thus I was left waiting for another 1.15 hours before I actually saw the vet, but the receptionist kept me in the loop the whole time about how long the wait would be and kept coming over to check on my baby. I felt like even though they were run off their feet with more critical emergencies, I was still important to them and I was still on their radar. Then when I finally saw the vet (I think her name was Sarah?) she was so kind and compassionate. She explained everything in a way that made perfect sense, about exactly why they were going to do each test, why she would need to be hospitalised, and she gave me an exact breakdown of estimated costs. Yes it was expensive but you have to expect that at an emergency/after-hours vet hospital. Before I left, the lovely receptionist told me I could call any time to check on her condition overnight. I really felt so at ease leaving my baby in their care. I did end up calling the hospital at 1am to check on my cat and the nurse was so obliging, despite being so busy! You can really tell these people go the extra mile to reassure worried parents like me. Anyway my precious fur-baby ended up staying in hospital for an extra night which meant the estimated bill pretty much doubled, but the vet explained this to me thoroughly on the phone in the morning before they went ahead with any further treatment so I knew what was happening. Overall I am SO impressed with their comunication, professionalism and level of compassion. So relieved I have discovered these guys so early in my cat's life, they will definitely be my first port of call in any emergency!! Will be recommending ARH to all my friends and relatives should they ever need emergency vet care. Thanks again ARH. Read Less

I have been to ARH many times over the past few years with several of my pets and have had nothing but great service and they have ALWAYS looked after my pets. I even brought in an injured stay dog and injured magpie in the past which they took in and looked at straight away. It's sad to see all these people complaining about them being overpriced, yes it's more expensive than a regular vet but they are specialist and are open 24/7. My Husky had an issue that 2 different regular vets could not solve but ARH found the issue and solved it. Honestly, my pets health and wellbeing is worth more than what any vet or specialist would charge. A+ to you ARH. P.S. If you don't want to be 'over charged' for your pets health then get pet insurance if your pet qualifies for it. Read Less

Make you wait 3 hours , Rush the appointment missing out on a critical issue and slog you with a massive bill. I call BS. I took our small dog in for an injured paw late last week - due to after 7pm it came under emergency and a differing price structure. Ok. Fair enough. On approach a nurse asked us if the paw was bleeding heavily or in massive distress - pup was calm so we said no. Told it wouldn't take long. Fast forward almost 3 hours later , numerous drop offs and riff raffing by the staff we were admitted. Nurse had a quick look , took our pup and cleaned up , inspected and bandaged her up and sent us on our way. Minus $260.00 for our troubles. By "inspect" I mean look at and no more - upon my own inspection whilst changing the bandage revealed a paw devoid of middle claw and closest toe joint plus a shag of rotting flesh and pus. It was like the vet simply washed it and bundled it together like a pork roast and hoped for the best. Making sure our pup was comfy we took her to the local RSPCA for another inspection to which they didn't muck about. Straight into surgery and picked up the next day. My dog could of lost her entire foot , possibly even her life thanks to the lack of professionalism of ARH. I was going to go in and demand a refund , or take this up with the department of fair trading but I strongly feel this business is owned by Lawyers.Read Less

I recently had to take my little girl Poppy down to the ARH, after a bad fall off the varandah. It was fairly busy when I got there. A nurse came very quickly out to reception to do an initial check of her. She took her out the back for a pain relief injection, while I filled out paperwork and waited for the vet. After only 10 minutes I was greeted by a lovely vet and taken into a consulting room. The vet suspected a dislocated hip (based on how she was holding it). X-Ray's later confirmed this and she was kept at the hospital overnight while she had her leg strapped and stabilised. Poppy is now home and happy (well, she will be once she's finished her cage rest). All in all, I felt I had a very pleasant experience. Procedures, medications and costs were all explained to me very well. Thank you to the team at ARH from Poppy & the Millers! Read Less

Feels a bit like they scab money at any opportunity they can! My cat was randomly sick in the middle of the night and we had no choice but to take him to our nearest emergency 24 hour service. Yes, the best thing is that it is 24 hours but seriously way overpriced!! Costs constantly escalated from what was supposed to be between 1000-2000 including consultation to $3000, even though they found nothing wrong they refused to send our cat home because they still wanted to do more tests and my cat remained there for an extra un needed night! I wasn't even made aware of what I was paying for until I received a text of my balance being way more than what it needed to be. Read Less