Bateau Bay Veterinary Hospital
Killarney Vale, New South Wales
Reviews
Gina
15 Nov 2018
REPORT
Rude, extremely rough and inhumane. Treated my cat poorly. Do not recommend this vet.
Jordy Andrews
13 Jul 2018
REPORT
I’ve had a terrible experience at this vet, that resulted in a significant misdiagnosis of my cat eventually resulting in death and will never take any animal of mine back here, ever.
My cat was pres...
I’ve had a terrible experience at this vet, that resulted in a significant misdiagnosis of my cat eventually resulting in death and will never take any animal of mine back here, ever.
My cat was presenting with a hematoma in her eye and upon examination, Hugh could not identify any diagnosis, and prescribed painkillers. Some days later with no resolution, I brought my cat back and he then stated he thought she had chlamydia in her eye and COULD NOT see the hematoma present in her eye, even after myself blatantly pointing it out to him. He prescribed some eye drops for chlamydia.
After this I got a second opinion from another local vet, who advised me they had never seen this presentation in a feline before and rang SASH immediately and secured an urgent appointment the next day with the ophthalmologist and proper diagnosis took place. Unfortunately, my cat had to be put to sleep.
I also had my Labrador desexed here and half an hour after surgery they called me to collect him, not even fully out of anaesthetic and told me to take him home because he was distressed from the cages. No help or advice given whatsoever on how to best manage my groggy buddy and had to carry him to the car alone.
Please take care of your pets and don’t take them to Bateau Bay Vet clinic.
Damien Hills
25 Jun 2018
REPORT
This boy is doing so much better since seeing DrHugh..meds are helping and am so grateful for DrHugh's exertise.
Ben Chiswell
21 Jun 2018
REPORT
Had a pup de-sexed and first lot of Vaccinations here. Service was fine, though they have told me that, since they do not have online access to registration databases, i'll need to drive in to the cou...
Had a pup de-sexed and first lot of Vaccinations here. Service was fine, though they have told me that, since they do not have online access to registration databases, i'll need to drive in to the council offices at Wyong and present the certificate of de-sexing, in person, in order to register the dog on the LGA database. Not ideal and other Vet clinics will do this for you as part of their service.
Mary-A none Berg
13 Jun 2018
REPORT
The care given to my animals has always been excellent. The vet went above and beyond when we had a midnight emergency. The pricing is the most reasonable I have come across.
Dianne Munday
11 May 2018
REPORT
Been going to hue for over 20 years great with all animals would no take any of my animals elsewhere very reasonable rates. Vet nurses can come across a little rude sometime but be mindful they might ...
Been going to hue for over 20 years great with all animals would no take any of my animals elsewhere very reasonable rates. Vet nurses can come across a little rude sometime but be mindful they might of just lost a fur baby.
Mandy Harrison
1 May 2018
REPORT
Great Vet and nurses. No problem asking questions about anything your fur-baby maybe going through. Great after visit care too.
Nicole Cooper
28 Apr 2018
REPORT
Good prices and service. Vet has many specialities.. very smart man..
Luke Ruddock
11 Mar 2018
REPORT
Just dropped my dog off to be desexed as it was prebooked through claws and paws and the woman behind the counter was rude and unprofessional. Looking through the reviews I wish I didnt have to take h...
Just dropped my dog off to be desexed as it was prebooked through claws and paws and the woman behind the counter was rude and unprofessional. Looking through the reviews I wish I didnt have to take him there now. Not happy at all. Hope my little guy will be ok. Deadset disgraceful for a company and not a good first impression at all.
Ann Elphick
27 Feb 2018
REPORT
Love going there always feel welcome and they're all so very friendly and happy to help you.
Leona J.
5 Dec 2017
REPORT
Wonderful. I wish I could give Hugh and the team more stars. They are incredibly friendly, helpful, generous with their time, and caring of distressed humans and animals both. They are also really ...
Wonderful. I wish I could give Hugh and the team more stars. They are incredibly friendly, helpful, generous with their time, and caring of distressed humans and animals both. They are also really reasonable in terms of affordability. I feel very lucky to have found such a great vet for our clumsy dog.
Jessica Potts
23 Oct 2017
REPORT
Remarkable vet.
My cat was hit by a car and the first 2 vets i went to offered euthanasia followed by amputation :, (
Dr Hugh fix my kitty almost as good as new (kitty tried to jump and messed up al...
Remarkable vet.
My cat was hit by a car and the first 2 vets i went to offered euthanasia followed by amputation :, (
Dr Hugh fix my kitty almost as good as new (kitty tried to jump and messed up all of the Drs hard work that then had to be redone) but the Dr was very empathetic to the fact i was a single mum on a tight budget so did everything in his power not to break the bank while going above and beyond for our very much loved fury family member.
This man truly is a remarkable man who truly goes above and beyond for the love of animals (even if he hasn't got the best bed side manners, i wouldn't trust anyone else with our little family members)
Mel
4 Aug 2017
REPORT
Our dog max we took there with the best care on the coast. Had a pin in his leg in 2 places. They were lovely. Tge vet is really good. Very smart man and good at what he does. 100% i take both our do...
Our dog max we took there with the best care on the coast. Had a pin in his leg in 2 places. They were lovely. Tge vet is really good. Very smart man and good at what he does. 100% i take both our dogs there. And my dog before. Very affordable prices. Shop around. U will not get a smarter man.
Bryan McGrath
30 May 2017
REPORT
We run a rescue and this vets are very good supports of our work. If it wasn't for them we wouldn't be able to save so many lives. Thank you very much!
Linda Hannan
30 Apr 2017
REPORT
Thankyou to Hugh and the staff that go above and beyond to provide care for my animals and support us through all the ups and downs, we truly appreciate you all lindra and Tahlea.
Michael Hitchcock
3 Apr 2017
REPORT
My mother poured alot of money into this clinic with both of our pets, She raved about how wonderful Hugh was with the animals......i don't doubt his Vet skills/knowledge What i do not like is the fac...
My mother poured alot of money into this clinic with both of our pets, She raved about how wonderful Hugh was with the animals......i don't doubt his Vet skills/knowledge What i do not like is the fact they put my cat down by mistake, no signatures/confirmations required. Someone at the front counter clicked "euthenaise" and he just did it with my mum there trying to keep my cat calm (who was in for a possible thyroid injection). He might be a good vet, but from what i have heard/seen more cases like ours, the processes that they employ are not good enough. He handed my mother our cats body and was kind enough to say "no charge", soo thankful. My mother had spent a small fortune with that clinic over the years, and it all ended like that.
Shannon and Wiggles
29 Mar 2017
REPORT
I have just read the story in the express advocate by Blaise, and while i feel sad and have empathy for her situation, i have been going to Bateau Bay Vets for over 10 years and know Hugh and his team...
I have just read the story in the express advocate by Blaise, and while i feel sad and have empathy for her situation, i have been going to Bateau Bay Vets for over 10 years and know Hugh and his team are professional and caring. I have taken several of my dogs to them over time, Millie, had bad arthritis, and needed dental work.(sadly dec.) Wiggles at the age of 16 weeks, was near death... cause unknown, then again at a year later, Hugh and the team with their expertise, love and care throughout, several ops later Ms Wiggles made a full recovery, she went there after being hit by a car, and broke her little back legs, has been there for ear problems, and most recently for Epilepsy...Wiggles will be 11 this year, i have had many dealings with this surgery over these years and they are always compassionate, to me , my family and my babies. I can just pop in and ask questions, or ring and they are always willing to help, I recommend this surgery to everyone, unfortunately human error happens, but they are always SO busy, which really is testament to the practice, and Dr Hugh. Thanks guys for All you hard work .
Shannon and Wiggles
Blaise Harris
21 Mar 2017
REPORT
Please don't take your animal to bateau bay vets. They euthanised my dog ( not what I had a problem with ) then gave me until the end of march to pay the bill. ( not what I had a problem with ) then t...
Please don't take your animal to bateau bay vets. They euthanised my dog ( not what I had a problem with ) then gave me until the end of march to pay the bill. ( not what I had a problem with ) then the day my friend goes to pick up his body ( pre arranged a week ago ) she finds out that they have disposed of his body by mistake without our consent. In an effort to Reclaim some credibility t they wrote off the bill. When I call d up the practice manager Angela, in tears having been sedated, I found her both rude, evasive an incompetent. She kept bringing up the bill ( which we still have 9 days to clear and which would have been cleared tomorrow as arranged ). She then alleged she treated my dog for free ( she hasn't because I already paid 30% of the bill ) and that me leaving an honest review was a slander campaign. When I asked how being honest was slanderous she hung up and shut their facrbook site so that my review couldn't be seen. The other reviews call d them everything from rude, butchers and incompetent. Please for the sake of your animals , steer clear.
Gail Poulton
8 Jan 2017
REPORT
I have been going to Hugh for many years and found him to be very good he went well beyond when my old girl Zena was sick he came out to our home I carnt thank him enough
Charlie Chapman
27 Dec 2016
REPORT
Best vet on the coast knows what he's talking about prices half the price of other vets i would definitely recommend Hugh.
K Sutherland
30 Nov 2016
REPORT
I dont know why there are so many bad reviews. Hugh doesnt speak in the most simple terms (he speaks his vet language) BUT he knows his stuff!!!! The girls in there are also all wonderful!!!! Our poor...
I dont know why there are so many bad reviews. Hugh doesnt speak in the most simple terms (he speaks his vet language) BUT he knows his stuff!!!! The girls in there are also all wonderful!!!! Our poor pug had really bad prolapse and another vet couldnt help us and gave us no hope pretty much saying it was the worse case he had seen and referred us to Bondi Vet down in Sydney - with a HEFTY price tag and no gaurantees....
Upset and having no hope we went to Hugh expecting the worst... He was in his element fixing something that wasn't an everyday problem. We cannot thank him enough for saving our girl and how little it cost compared to what it would have.... Hugh and the team are amazing and I would not go anywhere else and recommend to everyone! Thank you!!!
phillip bensley
28 Oct 2016
REPORT
I have nothing but wonderful things to say about this vet! Sadly we have had to have two dogs put down in the last twelve months & the most recent being today. Hugh came to our house to put our beauti...
I have nothing but wonderful things to say about this vet! Sadly we have had to have two dogs put down in the last twelve months & the most recent being today. Hugh came to our house to put our beautiful old girl to sleep at an extremely reasonable price. He is an absolute genius when it comes to animals. He may not be much of a people person, but what counts is his compassion towards the animals he deals with...I for one will say a massive thank you to you all, you are all wonderful...Kim
Julie Collins
19 Oct 2016
REPORT
Hugh is undoubtedly the best vet on the coast.
With his knowledge and his caring, experienced staff, your furkids are well taken care of when they need it the most.
Chris Osborne
13 Mar 2016
REPORT
If i could rate them a zero i would, got our dog desexed through them. Firstly, the people working there were rude the entire time (enough for me to of gone somewhere else if it wasn't for the pound b...
If i could rate them a zero i would, got our dog desexed through them. Firstly, the people working there were rude the entire time (enough for me to of gone somewhere else if it wasn't for the pound booking her in before we adopted her). Secondly, when our dog came out she was drenched in and smelling of urine, how long she was laying in it I'm not sure. The place did not look clean in any sense of the word. Wouldn't recommend them to anyone. They're cheap for a reason, don't go there. Have since heard they do desexing without anesthetic/only under local anesthetic, this is torturous and barbaric.
Amy Blackwood
27 Feb 2016
REPORT
The best vet on the Central Coast. Pure genius!
A Google User
16 Mar 2010
REPORT
Incredible knowledge, lowest prices on the Coast, committed staff...just deep breathe and have faith in what Hugh says....even if you don't understand it!
Book an Appointment
Online booking unavailable
Please call
(02) 4332 8117
Business Hours
Monday
Mon
08:00AM-11:00AM
Tuesday
Tue
08:00AM-11:00AM
Wednesday
Wed
08:00AM-11:00AM
Thursday
Thu
08:00AM-11:00AM
Friday
Fri
08:00AM-11:00AM
Saturday
Sat
08:00AM-11:00AM
Popular Hours
6a
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6p
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Bateau Bay Veterinary Hospital
Killarney Vale, New South Wales
Business Hours
Monday
08:00AM-11:00AM
Tuesday
08:00AM-11:00AM
Wednesday
08:00AM-11:00AM
Thursday
08:00AM-11:00AM
Friday
08:00AM-11:00AM
Saturday
08:00AM-11:00AM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Gina
15 Nov 2018
Rude, extremely rough and inhumane. Treated my cat poorly. Do not recommend this vet.
Jordy Andrews
13 Jul 2018
I’ve had a terrible experience at this vet, that resulted in a significant misdiagnosis of my cat eventually resulting in death and will never take any animal of mine back here, ever.
My cat was pres...
I’ve had a terrible experience at this vet, that resulted in a significant misdiagnosis of my cat eventually resulting in death and will never take any animal of mine back here, ever.
My cat was presenting with a hematoma in her eye and upon examination, Hugh could not identify any diagnosis, and prescribed painkillers. Some days later with no resolution, I brought my cat back and he then stated he thought she had chlamydia in her eye and COULD NOT see the hematoma present in her eye, even after myself blatantly pointing it out to him. He prescribed some eye drops for chlamydia.
After this I got a second opinion from another local vet, who advised me they had never seen this presentation in a feline before and rang SASH immediately and secured an urgent appointment the next day with the ophthalmologist and proper diagnosis took place. Unfortunately, my cat had to be put to sleep.
I also had my Labrador desexed here and half an hour after surgery they called me to collect him, not even fully out of anaesthetic and told me to take him home because he was distressed from the cages. No help or advice given whatsoever on how to best manage my groggy buddy and had to carry him to the car alone.
Please take care of your pets and don’t take them to Bateau Bay Vet clinic.
Damien Hills
25 Jun 2018
This boy is doing so much better since seeing DrHugh..meds are helping and am so grateful for DrHugh's exertise.
Ben Chiswell
21 Jun 2018
Had a pup de-sexed and first lot of Vaccinations here. Service was fine, though they have told me that, since they do not have online access to registration databases, i'll need to drive in to the cou...
Had a pup de-sexed and first lot of Vaccinations here. Service was fine, though they have told me that, since they do not have online access to registration databases, i'll need to drive in to the council offices at Wyong and present the certificate of de-sexing, in person, in order to register the dog on the LGA database. Not ideal and other Vet clinics will do this for you as part of their service.
Mary-A none Berg
13 Jun 2018
The care given to my animals has always been excellent. The vet went above and beyond when we had a midnight emergency. The pricing is the most reasonable I have come across.
Dianne Munday
11 May 2018
Been going to hue for over 20 years great with all animals would no take any of my animals elsewhere very reasonable rates. Vet nurses can come across a little rude sometime but be mindful they might ...
Been going to hue for over 20 years great with all animals would no take any of my animals elsewhere very reasonable rates. Vet nurses can come across a little rude sometime but be mindful they might of just lost a fur baby.
Mandy Harrison
1 May 2018
Great Vet and nurses. No problem asking questions about anything your fur-baby maybe going through. Great after visit care too.
Nicole Cooper
28 Apr 2018
Good prices and service. Vet has many specialities.. very smart man..
Luke Ruddock
11 Mar 2018
Just dropped my dog off to be desexed as it was prebooked through claws and paws and the woman behind the counter was rude and unprofessional. Looking through the reviews I wish I didnt have to take h...
Just dropped my dog off to be desexed as it was prebooked through claws and paws and the woman behind the counter was rude and unprofessional. Looking through the reviews I wish I didnt have to take him there now. Not happy at all. Hope my little guy will be ok. Deadset disgraceful for a company and not a good first impression at all.
Ann Elphick
27 Feb 2018
Love going there always feel welcome and they're all so very friendly and happy to help you.
Leona J.
5 Dec 2017
Wonderful. I wish I could give Hugh and the team more stars. They are incredibly friendly, helpful, generous with their time, and caring of distressed humans and animals both. They are also really ...
Wonderful. I wish I could give Hugh and the team more stars. They are incredibly friendly, helpful, generous with their time, and caring of distressed humans and animals both. They are also really reasonable in terms of affordability. I feel very lucky to have found such a great vet for our clumsy dog.
Jessica Potts
23 Oct 2017
Remarkable vet.
My cat was hit by a car and the first 2 vets i went to offered euthanasia followed by amputation :, (
Dr Hugh fix my kitty almost as good as new (kitty tried to jump and messed up al...
Remarkable vet.
My cat was hit by a car and the first 2 vets i went to offered euthanasia followed by amputation :, (
Dr Hugh fix my kitty almost as good as new (kitty tried to jump and messed up all of the Drs hard work that then had to be redone) but the Dr was very empathetic to the fact i was a single mum on a tight budget so did everything in his power not to break the bank while going above and beyond for our very much loved fury family member.
This man truly is a remarkable man who truly goes above and beyond for the love of animals (even if he hasn't got the best bed side manners, i wouldn't trust anyone else with our little family members)
Mel
4 Aug 2017
Our dog max we took there with the best care on the coast. Had a pin in his leg in 2 places. They were lovely. Tge vet is really good. Very smart man and good at what he does. 100% i take both our do...
Our dog max we took there with the best care on the coast. Had a pin in his leg in 2 places. They were lovely. Tge vet is really good. Very smart man and good at what he does. 100% i take both our dogs there. And my dog before. Very affordable prices. Shop around. U will not get a smarter man.
Bryan McGrath
30 May 2017
We run a rescue and this vets are very good supports of our work. If it wasn't for them we wouldn't be able to save so many lives. Thank you very much!
Linda Hannan
30 Apr 2017
Thankyou to Hugh and the staff that go above and beyond to provide care for my animals and support us through all the ups and downs, we truly appreciate you all lindra and Tahlea.
Michael Hitchcock
3 Apr 2017
My mother poured alot of money into this clinic with both of our pets, She raved about how wonderful Hugh was with the animals......i don't doubt his Vet skills/knowledge What i do not like is the fac...
My mother poured alot of money into this clinic with both of our pets, She raved about how wonderful Hugh was with the animals......i don't doubt his Vet skills/knowledge What i do not like is the fact they put my cat down by mistake, no signatures/confirmations required. Someone at the front counter clicked "euthenaise" and he just did it with my mum there trying to keep my cat calm (who was in for a possible thyroid injection). He might be a good vet, but from what i have heard/seen more cases like ours, the processes that they employ are not good enough. He handed my mother our cats body and was kind enough to say "no charge", soo thankful. My mother had spent a small fortune with that clinic over the years, and it all ended like that.
Shannon and Wiggles
29 Mar 2017
I have just read the story in the express advocate by Blaise, and while i feel sad and have empathy for her situation, i have been going to Bateau Bay Vets for over 10 years and know Hugh and his team...
I have just read the story in the express advocate by Blaise, and while i feel sad and have empathy for her situation, i have been going to Bateau Bay Vets for over 10 years and know Hugh and his team are professional and caring. I have taken several of my dogs to them over time, Millie, had bad arthritis, and needed dental work.(sadly dec.) Wiggles at the age of 16 weeks, was near death... cause unknown, then again at a year later, Hugh and the team with their expertise, love and care throughout, several ops later Ms Wiggles made a full recovery, she went there after being hit by a car, and broke her little back legs, has been there for ear problems, and most recently for Epilepsy...Wiggles will be 11 this year, i have had many dealings with this surgery over these years and they are always compassionate, to me , my family and my babies. I can just pop in and ask questions, or ring and they are always willing to help, I recommend this surgery to everyone, unfortunately human error happens, but they are always SO busy, which really is testament to the practice, and Dr Hugh. Thanks guys for All you hard work .
Shannon and Wiggles
Blaise Harris
21 Mar 2017
Please don't take your animal to bateau bay vets. They euthanised my dog ( not what I had a problem with ) then gave me until the end of march to pay the bill. ( not what I had a problem with ) then t...
Please don't take your animal to bateau bay vets. They euthanised my dog ( not what I had a problem with ) then gave me until the end of march to pay the bill. ( not what I had a problem with ) then the day my friend goes to pick up his body ( pre arranged a week ago ) she finds out that they have disposed of his body by mistake without our consent. In an effort to Reclaim some credibility t they wrote off the bill. When I call d up the practice manager Angela, in tears having been sedated, I found her both rude, evasive an incompetent. She kept bringing up the bill ( which we still have 9 days to clear and which would have been cleared tomorrow as arranged ). She then alleged she treated my dog for free ( she hasn't because I already paid 30% of the bill ) and that me leaving an honest review was a slander campaign. When I asked how being honest was slanderous she hung up and shut their facrbook site so that my review couldn't be seen. The other reviews call d them everything from rude, butchers and incompetent. Please for the sake of your animals , steer clear.
Gail Poulton
8 Jan 2017
I have been going to Hugh for many years and found him to be very good he went well beyond when my old girl Zena was sick he came out to our home I carnt thank him enough
Charlie Chapman
27 Dec 2016
Best vet on the coast knows what he's talking about prices half the price of other vets i would definitely recommend Hugh.
K Sutherland
30 Nov 2016
I dont know why there are so many bad reviews. Hugh doesnt speak in the most simple terms (he speaks his vet language) BUT he knows his stuff!!!! The girls in there are also all wonderful!!!! Our poor...
I dont know why there are so many bad reviews. Hugh doesnt speak in the most simple terms (he speaks his vet language) BUT he knows his stuff!!!! The girls in there are also all wonderful!!!! Our poor pug had really bad prolapse and another vet couldnt help us and gave us no hope pretty much saying it was the worse case he had seen and referred us to Bondi Vet down in Sydney - with a HEFTY price tag and no gaurantees....
Upset and having no hope we went to Hugh expecting the worst... He was in his element fixing something that wasn't an everyday problem. We cannot thank him enough for saving our girl and how little it cost compared to what it would have.... Hugh and the team are amazing and I would not go anywhere else and recommend to everyone! Thank you!!!
phillip bensley
28 Oct 2016
I have nothing but wonderful things to say about this vet! Sadly we have had to have two dogs put down in the last twelve months & the most recent being today. Hugh came to our house to put our beauti...
I have nothing but wonderful things to say about this vet! Sadly we have had to have two dogs put down in the last twelve months & the most recent being today. Hugh came to our house to put our beautiful old girl to sleep at an extremely reasonable price. He is an absolute genius when it comes to animals. He may not be much of a people person, but what counts is his compassion towards the animals he deals with...I for one will say a massive thank you to you all, you are all wonderful...Kim
Julie Collins
19 Oct 2016
Hugh is undoubtedly the best vet on the coast.
With his knowledge and his caring, experienced staff, your furkids are well taken care of when they need it the most.
Chris Osborne
13 Mar 2016
If i could rate them a zero i would, got our dog desexed through them. Firstly, the people working there were rude the entire time (enough for me to of gone somewhere else if it wasn't for the pound b...
If i could rate them a zero i would, got our dog desexed through them. Firstly, the people working there were rude the entire time (enough for me to of gone somewhere else if it wasn't for the pound booking her in before we adopted her). Secondly, when our dog came out she was drenched in and smelling of urine, how long she was laying in it I'm not sure. The place did not look clean in any sense of the word. Wouldn't recommend them to anyone. They're cheap for a reason, don't go there. Have since heard they do desexing without anesthetic/only under local anesthetic, this is torturous and barbaric.
Amy Blackwood
27 Feb 2016
The best vet on the Central Coast. Pure genius!
A Google User
16 Mar 2010
Incredible knowledge, lowest prices on the Coast, committed staff...just deep breathe and have faith in what Hugh says....even if you don't understand it!
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