We boarded our 3 cats for 5 days and were told that they would be kept together and released into the garden everyday also to return on the Saturday before 12.00 to collect them. We arrived at 10.30 vet closed no signs of anyone having been there as the chairs were still stacked up and light on from night before. Other owners started to arrive to collect animals a car was parked under building and other owner confirmed they believed it to be the vets and possibly he lived upstairs. As people arrived we continued to be concerned for the vets safety as obviously no-one had been cotacted to come and open up in the event that they couldn't open up. By 1.30 we called the police out of concerns for the safety of the vet. The dogs continually barked and we had no idea of when was the last time the animals may have been feed if something had happened to the vet. The police confirmed it was the vets car and no phone contact was answered just as they were to enter the living area in the event of health issue a girl turned up with keys in her hand when I asked if she was here to open up and were they the keys she said yes. She then refused to open up stating she can not return our pets to us as she was only told to lock up the vets for the week and not open up until the vet returned in another week. He wasn't dead upstairs as we feared he was in Italy on holidays and had called telling them to close for a week. She then told the police she would have to call the accountant to get permission to return our animals. She then said she had to go to the accountant to collect the keys. Whilst away another woman arrived who said she knew the vet personally and he constantly had trouble getting good staff. As some of the owners were already in tears and distressed being told they wouldn't be given there pets back for a week she said she would let him know on his return. The girl arrived back with the keys the woman who knew the vet then made enquiry as to weather he was in Italy chasing his love interest around again which the girl confirmed. She then returned the other owners pet and dealt with the other inquiries with out a word of kindness or acknowledge for the distress that had been caused. She asked us to wait till last as she needed help to get our light coloured cat out of the cage which surprised us. She then lead us past the cat area to the dog cages at the back and flung the door open to a large cage next to all the barking dogs and told us we would have to get the cats out. We couldn't even see the cats they were hiding behind the things in the cage shaking and terrified my husband is 6foot 8 and not intimated easily we were both horrified and shaking ourselves once confronted with the state our pets had been housed for the last 5 days once we found 2 at the back which were half the weight of when we had dropped them off I then saw the dogs had no food or water in their bowls. My husband had to take his shirt off the throw it over the cats to attempt to remove them. Our other cat was in a basket with her claws fused to the side and eyes as wide as sauces she was terrified so were we. I said why have you put them here she said it was the only area they had. As we left I told her she had better check the book for when other animals are to be collected and make sure this doesn't happen to any other owners or pets. We let without a word from her. This vet has shown no concern for our pets or any others I witnessed on the day. The woman who said she knew him personaly and would let him know what had happened also asked the girl when she should start back at work so she also works at this vet. We were concerned for the health and safety of the vet and devoted care and interest for his welbeing when cercumstanes looked like he may be in danger or dead on the floor upstairs. This was Jan long weekend my cats are still half the size and jump at every noise I am still haunted by the experience and feel I should have reported the vet to fair trading and the rspca for the manner in which this business operates. Read Less

Our Staffy Siena, started vomiting after she had consumed a brisket bone. My husband took her to the local vet, Gill Avenue Veterinary. Ron (vet) advised he thought it was a gastro issue, probably due to old food. We told him, she was fine the day before and also that morning, it just started after she ate the bone. I went in the following morning to visit Siena, and she was in a cage, with wet newspapers and vomit, and what looked like food in a bowl. She was gulping water and making herself vomit, it was like she was trying to force something out, she was actually putting her feet in the water and trying to force a lot of water in her mouth at once. I was quite shocked and upset by her actions. I advised the vet nurse to tell Ron we wanted a xray done. Saturday, my husband went to the vet, and the vet still said he assumed it was a gastro issue, My husband again mentioned I think it is to do with the bone. The Vet didn’t even reply or acknowledge anything to do with the bone. Finally after 5 days, he did an x-ray and confirmed a bone was stuck in my dogs esophagus. A x-ray should have been done on day 1. We called the vet, and was advised all went well, bone was removed. Siena was lying in a cage with soaked newspapers from urine and water she had spilled, and no bandage on her stomach covering the stitches, very unhygenic. The Vet said, she has a bit of leakage, I will re suture her in the morning, then she can go home. The smell from her wound was quite pungent. It was still leaking badly. I rang the vet, and Ron advised to bring her back in. I am unsure he ever redid her sutures as he advised he was going to initially after the operation, and feel she should not have come home with the leakage she had in the first place. He said he had to resuture her wound inside and out. He mentioned no sign of infection and that she was doing really well. He constantly said she was very strong, and doing very well. Siena then came home again and she seemed a little bit shaky, and drinking lots of water. I think now, that she was dehydrated. I do not think she was every hydrated again properly since the first day. In the middle of the night she started crying, we went and sat with her, but she couldn’t even get up, We took her back to the vet at opening and he had her on the surgery table straight away again. That afternoon, he told my husband, she now had an infection, Peritonitis and he had cleaned it all out, and was having difficulty stitching her back up! He left the wound partly open, and said he was cleaning it daily and flushing it out. He always made comment as to how strong she was, and that she would be ok. We never got the impression from the Vet that this was life threatening. She was just left to die in a cage, with water she could not get to herself as too weak to stand up and old food she wasn’t eating, with flys buzzing around. Very unhygienic and disgusting. We all went in to visit Siena and the vet spoke to me directly and said “ She is a very strong dog, she is now over the worst of it and doing really well! The infection looks like it is all gone, and after I restitch her in the morning, she can go home!!. My husband went in to see Siena. My dog was very sick and needed specialised care. He also stitched her legs in front of my husband, as they were all cut and sore from so many drips and needles. My husband said the surgery table was disgusting, urine and blood everywhere, the whole environment was disgusting and not clinical at all. The Vet (Ron) left Siena on the dirty table with my husband, while he was doing other consultations.... She was a much loved family pet, a part of our family, who was always kept clean and well looked after, he treated her terribly and did not advise us at any time, that she might not make it, or give us a choice to put her down humanely instead of her suffering. Do not go to this vet ! If anyone has got anywhere with the vet board, we would love to hear from you... this is a shortened version of what Siena endured over a 3 week period.😓 Read Less

RIP Steel. Euthanised by Gill Avenue Vet at Liverpool on 28 November after being taken there injured by a concerned MOP who thought the vet could help. Steel had also caught his leg through his collar possibly after being injured. He was not microchipped but he was wearing a collar with bells. He must have had a name because someone cared enough to put a collar on him with bells. He has been named Steel so he can be remembered. His collar was removed, he was scanned for a microchip but none was found and an assessment of his injury showed that his jaw was broken. This injury would cost between $500-$700. Instead of giving Steel a chance- or operating and then worrying about money the Gill St vet killed him. The vet did not even contact rescue groups or lost and found pages to let them know Steel was there or to ask them to help pay for the operation. NO- THE VET JUST KILLED THIS POOR CAT THAT CERTAINLY BELONGS TO SOMEBODY! As there was no identifiable owner, and no-one to pay for the treatment, the Vet chose to EUTHANISE Steel, without posting and trying to find an owner, without asking for help from concerned people or rescue. Without giving an owner a chance, this Vet chose to euthanise. I would NEVER take any animal of mine to a vet who would kill an animal rather than give it a chance. I know several good vets who would have operated first ...and then worries about the money. CLEARLY Gill St vet only cares if you can pay. If there is no money- they kill the cat or dog. NO MICROCHIP DOES NOT MEAN NOT OWNED Someone owned Steel. Cats don't have collars with bells unless they are owned. Someone cared enough to put a collar on him with bells. The vet stated he was not microchipped but microchips move and microchips fail. I know of people who have either adopted or rescued cats from Council Pounds and the Council staff have not entered the microchips on the register. Sometimes people state they are not microchipped when there actually is a microchip but there is no data on it. If the entire body is not scanned a microchip can be missed. INJURIES WERE TREATABLE Steel's injuries were treatable. A broken jaw is a common injury in cats from 3 common causes *being hit by a car *from a fall *blunt force trauma (like being kicked) A cat broke his jaw from being up a tree and the branch breaking he was sitting on. $700 surgery, 6 weeks with his jaw wired and he was completely healed. NOT EVEN GIVEN A CHANCE Steel's injuries were treatable and we do know that Steel was owned because someone cared enough to put a collar with bells on him. Legislation states that an unidentified cat must be held 7 days to allow for an owner to reclaim before being destroyed or rehomed unless feral. Identification under legislation does not mean microchipped, it can be a tag on a collar. Blacktown City Council policy states that if a cat is located wearing a collar it is not FERAL. According to legislation then Steel was not Feral, he was owned but he was unable to be identified. He may have lost a tag off his collar anyway. His injury was treatable but it would have cost considerable money but he could have been given pain relief at least for 24 hours to give an owner who was at work at least a chance to know Steel was missing and try to locate him. This Vet had options to give Steel a chance *pain relief for at least 24 hours *posting on local lost and found pages *Posting on their own Facebook page asking for assistance from a rescue I have no doubt if this Vet had asked for help for Steel, there would have been help offered. Steel could have been treated and if no owner came forward a Rescue would have been able to rehome him. So many vets show compassion and treat injured animals and use the power of social media in similar instances. NOT THIS VET1 The fact is this Vet gave Steel no chance of being reclaimed or rehomed. I would NEVER take my dog or cat to this pathetic excuse for a vet- The practice has not even bothered to answer my messages. RIP poor Steel! I am giving them one star because if you give zero stars you cannot post. Read Less

Terrible experience. Took my 7 month old pup to get nails clipped and bit of hair trimming on the face. The stupid vet shaved all of my pups face with clippers and he has red marks on his neck where he went too close to the skin. Then he proceeded to clip his nails too short causing him to bleed. Furthermore he shaved his bottom because he felt he needed to and in the crosses grazed the black of his testicles with the clippers which were red and slightly bleeding. On top of that my puppy's behaviour has changed, he is no longer happy/playful but seems to be traumatised and on the edge all the time. I am so upset with this vet and how he treated my puppy. Read Less

Highly recommend Ron. I've been taking my dog here for 10 years and we've never had a problem. He is very straight to the point, doesn't overcharge you and knows what he is doing. He is fast and efficient. Excellent staff who groom and look after the animals too. We are pleased with the service. Read Less

Very bad experience with this vet. Had one of our cats taken there and the first thing he did was give him a needle shot, no check up no nothing!! I do not recommend this vet for your pets!! Stay away! Read Less

Treated my cat Milly on a moments notice. Too much experience with bad customer service at nearby Vets so I was happy to travel the extra mile. Thankyou to the nurses and vet who gave Milly the TLC she deserved. Read Less

Nope nope nope. Had my poor dog desexed here years ago (he had one retained testicle) and not only were staff rude and unhelpful, the vet was not thorough and was very rough on my pug when he performed the procedure. I was told it would be done by the end of the day - I called at the end of the day and was told he would need to be kept in overnight for observation?? So I drove myself to the vet to check on him - He had two incisions which was expected, but the one along his stomach was so badly bruised, there was a massive lump on the outside of his abdomen and a lot of blood around the area - both dry and fresh. I took him out to take to another vet because of this, as well as him being left in a filthy cage right next to what seemed a really sick dog - all other cages were empty and there were a lot of them. I wasn't told any details on the phone just that they wanted to keep an eye on him - I was furious and heartbroken when I found him in his state of pain. They didn't bother to tell me how the surgery actually went. I asked for a certificate to show proof that he had been desexed and they had no record of my visit!? They also took weeks to provide me information about what procedures took place - claiming that they had already sent it through - but if they had no record of my visit - they wouldn't have sent anything through - bunch of liars. We wanted info re what was given to my dog during the op. It took weeks before they sent one piece of paper - can't confirm how accurate any of it was either. Couldn't give me proof of the desexing when I asked for a certificate - so apparently they put it under someone else's name - so I waited for them to find out how this was possible because I gave all my details on the day of the desexing I filled out a form and was there once before so they had all my details in the system - they couldn't explain it so they then printed a dodgy piece of paper that looks forged and manually wrote the information down. I have absolutely no words for this vet hospital. They also bagged out another vet, just to get more business for themselves. It absolutely disgusts me how they operate and it baffles me as to how they are still around! If I were you, I'd go elsewhere! Read Less

Ron the Vet may not be overly sensitive but he's straight up to the point and that maybe why people misjudge him. However, in my experience, yes he could be better in his customer service because he's not coddling but he's very experienced, know what he's talking about and very straight to the point. He's not money-orientated, he tells you truthfully if there's any point on going through with a procedure, where most vets would have just gone through the procedure knowing its pointless just to make money. I've gone through him for a few of my dogs, another local vet charged me $40 each time they bandaged my dog eventhough I went through them for the first procedure, Ron doesn't charge me for every single use of cream and bandages like other vets. If you need a Vet that cares for animals, have experience and know what they're talking about go to Gill Ave Vet, he's been open for a long time for a reason. Yes he may not hold your hand and wipe your tears but he's a good Vet!Read Less

HORRIBLE EXPERIENCE! came in to get my parrots wings clipped and left with a bird that looked like it was mauled by a cat. The vetenarian clipped the wing way too much and the bird was bleeding ALOT! He kept trying to make it stop by burning the tips of the cut wings with some tool. This whole ordeal lasted over an hour as he kept trying different things to make it stop bleeding even nitrogen oxide. I told him if I wanted this to happen I would of attempted it at home by my self. I abused him and just stormed out. Going home with my bird one totally butchered Wing all bloody was a very sad moment. DONT TAKE YOUR PETS HERE WHATEVER YOU DO!!! Read Less

BEST VET EVER !!!!!!!!!!!!!!!!!!!!!!!!!!! Ive had some previous bad experiences with Vets ...so to find someone who really cares & doesnt over- charge you is awesome !!!..... Ive recommended this surgery to Friends too & they agree ....... To Drive from Balmain to Liverpool is proof - this Vet is the only person that i trust looking after my dogs... just sayinRead Less

Worst for grooming!! Go elsewhere. After my girlfriend had explained what we wanted for our puppy whilst discussing it with the two people (one who performed the grooming) had completely misunderstood. This site only uses clippers with a vast and plentiful array of sizes. Other Veterinary sites have a better grooming service. Hiding behind the consent form for their mistake even after speaking them over the phone and in person, just a typical apology with no attempt to offer a resolution My girlfriends is adamant no explanation was advised before we left our pet with them even though a discussion with two people prior to leaving our pet there were to trim not shave. Read Less

APPALLED by the lack of sensitivity, lack of compassion, non-existent paw-side manner and careless practices whilst euthanizing my dog. Vet spoke of "destroying" my pet, used a needle that was way too large, was rough with my pet & unnecessarily hurting him. Didn't weigh pet before euthanizing and didn't use stethoscope to check pet had actually passed! Be warned, not a pleasant experience for pet or owner! Read Less