Mascot Vet Hospital
Mascot, New South Wales
Reviews
Nicole Johnson
21 Apr 2020
REPORT
Absolutely horrified and disgusted with the attitude and greed of Dora ? . She gave away a therapy bird belonging to a disabled child after seven days of having him. After repeated phone calls, photo...
Absolutely horrified and disgusted with the attitude and greed of Dora ? . She gave away a therapy bird belonging to a disabled child after seven days of having him. After repeated phone calls, photos then having to get the police involved she finally surrendered our bird ! BUT .... Lied about how long he was therefore charging me $380 for 19 days. I have reported her to the Australian veterinarian Association. I think it’s absolutely disgusting that the staff went along with her lies and extortion, Allowing her to take advantage of people’s emotions and love for their animals. Shame on you Theodora and all the staff that was involved.
John Scottson
3 Mar 2020
REPORT
Theodora is a terrible vet. Not an accusation but a brutal fact. She’s torturing animals. It is SERIOUS! Anyone had a horrible experience like me please report her to the Veterinary Practitioners Boar...
Theodora is a terrible vet. Not an accusation but a brutal fact. She’s torturing animals. It is SERIOUS! Anyone had a horrible experience like me please report her to the Veterinary Practitioners Board. Torturing animals is a serious criminal matter!
Blayze
24 Dec 2019
REPORT
I highly DO NOT recommend Mascot Vet!!
All they care about is scamming you for more money. The nurses are nice the actual Veterinarian DORA is terrible. I had to put my cat down and she couldn't even...
I highly DO NOT recommend Mascot Vet!!
All they care about is scamming you for more money. The nurses are nice the actual Veterinarian DORA is terrible. I had to put my cat down and she couldn't even show her face to me after we were charged over $600 for a blood test. She then has the hide to say to me you need to pay an extra $200 to put your cat down and when I said no as I had already paid $1000 to her and another vet she then tells me actually Ill stop the blood test and we will take your money from that... why wouldn't you say that in the first place? Instead of telling me I must pay $200 extra... its a joke! And then I come in to say my goodbyes to my cat and I get sent away because shes to busy and told me to come back in an hour... I come back an hour later and she doesn't come out of the room to face me she get a nurse to bring me my cat so I could say good bye while she sat in another room... she doesn't even have the decency to talk to me, show her face to me, apologize to me.. nothing...!! I call that PATHETIC! Vets are meant to love animals and want to help them... Yeah right all they want is your MONEY!!!!!! I could not believe how poorly I was treated and I will never step foot in that poor excuse of a place again! Anyone that takes your animals there be aware and make sure you ask them all the questions before paying them, they most likely sweet talk until they have finished with your animal and then bill you for some ridiculous amount... I now have a new vet I go to and they have been nothing but amazing to me!! Mascot Vet your a joke!
Riki Chen
6 Jul 2018
REPORT
Be aware of the working hours information, they do not open until midnight like google says.
dee sahinpasic
25 Apr 2018
REPORT
Always super friendly and caring
S Lo
23 Mar 2018
REPORT
Great staff. The little nurse that helped us on Friday was very friendly and you can tell that she is very loving and caring. Will always come back here if needed.
Graham Maybury
24 Jan 2018
REPORT
Great caring staff and fantastic vets
Bel Michelle
4 Dec 2017
REPORT
Stumbled upon this hidden gem last year. The staff are amazing and so kind. They gave so much attention and care to my dog that we will not take him anywhere else. Always on time, open till late and ...
Stumbled upon this hidden gem last year. The staff are amazing and so kind. They gave so much attention and care to my dog that we will not take him anywhere else. Always on time, open till late and always willing to help. Keep up the good work!
Weronika Tomaszkiewicz
7 Jul 2017
REPORT
Always great service! They know animals very well and how to help them.
Kimberley Nieuwenhuize
2 Jun 2017
REPORT
I have been coming here for years and now its time I stopped. I went in for something incredibly simple, and ended up paying $300 because the vet said "Ill just go and check this urine sample for crys...
I have been coming here for years and now its time I stopped. I went in for something incredibly simple, and ended up paying $300 because the vet said "Ill just go and check this urine sample for crystals ill be right back"
Turns out that quick check of the urine was an extra 200 dollars she didn't warn me about. It always costs me an arm and a leg every time I go here and it just isn't worth it anymore.
Hans Kang
5 May 2017
REPORT
Please avoid. So far, the average profit margin for any medications (exactly same brand, batch, mg and expiry date) about 260% to 280% alone. Try a web pet chemist rather than buy from this clinic. I ...
Please avoid. So far, the average profit margin for any medications (exactly same brand, batch, mg and expiry date) about 260% to 280% alone. Try a web pet chemist rather than buy from this clinic. I have never seen this sort of industry or this shop only. However, they should be ashamed of taking advantage over sick companions.
Jimi Nojimi
25 Feb 2017
REPORT
I normally go to randwick, but this time this vet seems to be the only vet in the area with Rabbit vaccine for the upcoming RHDV that will kill domesticated rabbits.
The vet knew how to handle rabbit...
I normally go to randwick, but this time this vet seems to be the only vet in the area with Rabbit vaccine for the upcoming RHDV that will kill domesticated rabbits.
The vet knew how to handle rabbits as she had one in the past. Despite my two rabbits being super nervous, she was able to vaccinate them without them kicking. It was very professional. The rabbits prefer to be grounded and they were on the ground vaccinated as the vet massaged their heads to calm them down.
I've been reading some of the reviews here and I certainly did not experience bad service. There were no cross selling of insurance or anything like that.
In fact I even asked for tips on how to clip their nails, and they happily showed me how to do it.
They had a mini-lop up for adoption too, a male grey harlequin rabbit, just like my doe, and he was very curious with my two rabbits.
I'm very impressed at how efficient the process took. I even received certificates of vaccination from them.
Overall I was done in 30mins with two vaccinated rabbits. I stayed longer just to play with their cats.
I'll be using their service from now on.
Kourosh Keshavarz
11 Jul 2016
REPORT
I have been bringing my dog here for years and love the place. The staff are friendly and there is minimal wait.
Ty Whiteman
11 Jul 2016
REPORT
Thieving pirates. Avoid these guys at all costs. Drive 10 minutes up the road to Struggletown at Randwick for better service, prices and care of your pet.
Steam-e-cigs Vape Store
31 Oct 2015
REPORT
The best vet at the most reasonable prices. After being told that our dog had behavioural issues and suggested an expensive behaviouralist and being stuffed with antibiotics on three back to back occa...
The best vet at the most reasonable prices. After being told that our dog had behavioural issues and suggested an expensive behaviouralist and being stuffed with antibiotics on three back to back occasions without a proper diagnosis at erskineville vet, we got fed up and looked for another vet. Mascot Vet charged substantially less with no cost for follow ups, or telephone conversations with a veterinarian.They correctly diagnosed him on the first visit. One week later and our beautiful Collie pup was finally himself. And along the way we're given techniques on how to curb our dogs behavioural issues with huge success. This vet also cares for your dog and let's them roam around when they have to stay the day, rather than stuffed in a cage and sedated like erskineville vet. We also got a check up call to see how he was doing. The veterinarian at mascot vet took her time to understand our dogs personality. Can't recommend this vet enough. 10 out of 10
The Steamery Australia
31 Oct 2015
REPORT
The best vet at the most reasonable prices. After being told that our dog had behavioural issues and suggested an expensive behaviouralist and being stuffed with antibiotics on three back to back occa...
The best vet at the most reasonable prices. After being told that our dog had behavioural issues and suggested an expensive behaviouralist and being stuffed with antibiotics on three back to back occasions without a proper diagnosis at erskineville vet, we got fed up and looked for another vet. Mascot Vet charged substantially less with no cost for follow ups, or telephone conversations with a veterinarian.They correctly diagnosed him on the first visit. One week later and our beautiful Collie pup was finally himself. And along the way we're given techniques on how to curb our dogs behavioural issues with huge success. This vet also cares for your dog and let's them roam around when they have to stay the day, rather than stuffed in a cage and sedated like erskineville vet. We also got a check up call to see how he was doing. The veterinarian at mascot vet took her time to understand our dogs personality. Can't recommend this vet enough. 10 out of 10
Marty Douglas
25 Mar 2015
REPORT
Looked after Didge amazingly!!! And soooooo much cheaper than surrounding vets in Sydney!!!
Amy Nicole
8 Feb 2015
REPORT
NEVER will I ever go back again ! My pet went in for a routine vaccination, ended up coming home with a broken leg (vets fault) !!!! Never received an apology & the way in which we were treated was ho...
NEVER will I ever go back again ! My pet went in for a routine vaccination, ended up coming home with a broken leg (vets fault) !!!! Never received an apology & the way in which we were treated was horrible.
Tony Graham
5 Sep 2014
REPORT
Nice,animal friendly staff member greeted us. She was polite and efficient. Dog got chipped with no fuss. We'll be back.
Thomas Jacobsen
10 Jun 2014
REPORT
Terrible! Beware of Mascot Vet! I have never been to a vet that constantly tries to up sell like these guys do. Every time I go there, they try and add on unneeded $200 blood tests, x-rays etc. When a...
Terrible! Beware of Mascot Vet! I have never been to a vet that constantly tries to up sell like these guys do. Every time I go there, they try and add on unneeded $200 blood tests, x-rays etc. When asked if these add ons are needed, I get told "It really depends on your budget". Are you kidding me?! A vet should provide advice for the wellbeing of my pet, not healthcare reliant on how much I'm willing to spend. Stay away! There's plenty of other vets around. These guys are simply after your money!
Book an Appointment
Online booking unavailable
Please call
(02) 9317 3337
Business Hours
Monday
Mon
08:00AM-00:00AM
Tuesday
Tue
08:00AM-00:00AM
Wednesday
Wed
08:00AM-00:00AM
Thursday
Thu
08:00AM-00:00AM
Friday
Fri
08:00AM-00:00AM
Saturday
Sat
09:00AM-00:00AM
Sunday
Sun
09:00AM-00:00AM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Mascot Vet Hospital
Mascot, New South Wales
Business Hours
Monday
08:00AM-00:00AM
Tuesday
08:00AM-00:00AM
Wednesday
08:00AM-00:00AM
Thursday
08:00AM-00:00AM
Friday
08:00AM-00:00AM
Saturday
09:00AM-00:00AM
Sunday
09:00AM-00:00AM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Nicole Johnson
21 Apr 2020
Absolutely horrified and disgusted with the attitude and greed of Dora ? . She gave away a therapy bird belonging to a disabled child after seven days of having him. After repeated phone calls, photo...
Absolutely horrified and disgusted with the attitude and greed of Dora ? . She gave away a therapy bird belonging to a disabled child after seven days of having him. After repeated phone calls, photos then having to get the police involved she finally surrendered our bird ! BUT .... Lied about how long he was therefore charging me $380 for 19 days. I have reported her to the Australian veterinarian Association. I think it’s absolutely disgusting that the staff went along with her lies and extortion, Allowing her to take advantage of people’s emotions and love for their animals. Shame on you Theodora and all the staff that was involved.
John Scottson
3 Mar 2020
Theodora is a terrible vet. Not an accusation but a brutal fact. She’s torturing animals. It is SERIOUS! Anyone had a horrible experience like me please report her to the Veterinary Practitioners Boar...
Theodora is a terrible vet. Not an accusation but a brutal fact. She’s torturing animals. It is SERIOUS! Anyone had a horrible experience like me please report her to the Veterinary Practitioners Board. Torturing animals is a serious criminal matter!
Blayze
24 Dec 2019
I highly DO NOT recommend Mascot Vet!!
All they care about is scamming you for more money. The nurses are nice the actual Veterinarian DORA is terrible. I had to put my cat down and she couldn't even...
I highly DO NOT recommend Mascot Vet!!
All they care about is scamming you for more money. The nurses are nice the actual Veterinarian DORA is terrible. I had to put my cat down and she couldn't even show her face to me after we were charged over $600 for a blood test. She then has the hide to say to me you need to pay an extra $200 to put your cat down and when I said no as I had already paid $1000 to her and another vet she then tells me actually Ill stop the blood test and we will take your money from that... why wouldn't you say that in the first place? Instead of telling me I must pay $200 extra... its a joke! And then I come in to say my goodbyes to my cat and I get sent away because shes to busy and told me to come back in an hour... I come back an hour later and she doesn't come out of the room to face me she get a nurse to bring me my cat so I could say good bye while she sat in another room... she doesn't even have the decency to talk to me, show her face to me, apologize to me.. nothing...!! I call that PATHETIC! Vets are meant to love animals and want to help them... Yeah right all they want is your MONEY!!!!!! I could not believe how poorly I was treated and I will never step foot in that poor excuse of a place again! Anyone that takes your animals there be aware and make sure you ask them all the questions before paying them, they most likely sweet talk until they have finished with your animal and then bill you for some ridiculous amount... I now have a new vet I go to and they have been nothing but amazing to me!! Mascot Vet your a joke!
Riki Chen
6 Jul 2018
Be aware of the working hours information, they do not open until midnight like google says.
dee sahinpasic
25 Apr 2018
Always super friendly and caring
S Lo
23 Mar 2018
Great staff. The little nurse that helped us on Friday was very friendly and you can tell that she is very loving and caring. Will always come back here if needed.
Graham Maybury
24 Jan 2018
Great caring staff and fantastic vets
Bel Michelle
4 Dec 2017
Stumbled upon this hidden gem last year. The staff are amazing and so kind. They gave so much attention and care to my dog that we will not take him anywhere else. Always on time, open till late and ...
Stumbled upon this hidden gem last year. The staff are amazing and so kind. They gave so much attention and care to my dog that we will not take him anywhere else. Always on time, open till late and always willing to help. Keep up the good work!
Weronika Tomaszkiewicz
7 Jul 2017
Always great service! They know animals very well and how to help them.
Kimberley Nieuwenhuize
2 Jun 2017
I have been coming here for years and now its time I stopped. I went in for something incredibly simple, and ended up paying $300 because the vet said "Ill just go and check this urine sample for crys...
I have been coming here for years and now its time I stopped. I went in for something incredibly simple, and ended up paying $300 because the vet said "Ill just go and check this urine sample for crystals ill be right back"
Turns out that quick check of the urine was an extra 200 dollars she didn't warn me about. It always costs me an arm and a leg every time I go here and it just isn't worth it anymore.
Hans Kang
5 May 2017
Please avoid. So far, the average profit margin for any medications (exactly same brand, batch, mg and expiry date) about 260% to 280% alone. Try a web pet chemist rather than buy from this clinic. I ...
Please avoid. So far, the average profit margin for any medications (exactly same brand, batch, mg and expiry date) about 260% to 280% alone. Try a web pet chemist rather than buy from this clinic. I have never seen this sort of industry or this shop only. However, they should be ashamed of taking advantage over sick companions.
Jimi Nojimi
25 Feb 2017
I normally go to randwick, but this time this vet seems to be the only vet in the area with Rabbit vaccine for the upcoming RHDV that will kill domesticated rabbits.
The vet knew how to handle rabbit...
I normally go to randwick, but this time this vet seems to be the only vet in the area with Rabbit vaccine for the upcoming RHDV that will kill domesticated rabbits.
The vet knew how to handle rabbits as she had one in the past. Despite my two rabbits being super nervous, she was able to vaccinate them without them kicking. It was very professional. The rabbits prefer to be grounded and they were on the ground vaccinated as the vet massaged their heads to calm them down.
I've been reading some of the reviews here and I certainly did not experience bad service. There were no cross selling of insurance or anything like that.
In fact I even asked for tips on how to clip their nails, and they happily showed me how to do it.
They had a mini-lop up for adoption too, a male grey harlequin rabbit, just like my doe, and he was very curious with my two rabbits.
I'm very impressed at how efficient the process took. I even received certificates of vaccination from them.
Overall I was done in 30mins with two vaccinated rabbits. I stayed longer just to play with their cats.
I'll be using their service from now on.
Kourosh Keshavarz
11 Jul 2016
I have been bringing my dog here for years and love the place. The staff are friendly and there is minimal wait.
Ty Whiteman
11 Jul 2016
Thieving pirates. Avoid these guys at all costs. Drive 10 minutes up the road to Struggletown at Randwick for better service, prices and care of your pet.
Steam-e-cigs Vape Store
31 Oct 2015
The best vet at the most reasonable prices. After being told that our dog had behavioural issues and suggested an expensive behaviouralist and being stuffed with antibiotics on three back to back occa...
The best vet at the most reasonable prices. After being told that our dog had behavioural issues and suggested an expensive behaviouralist and being stuffed with antibiotics on three back to back occasions without a proper diagnosis at erskineville vet, we got fed up and looked for another vet. Mascot Vet charged substantially less with no cost for follow ups, or telephone conversations with a veterinarian.They correctly diagnosed him on the first visit. One week later and our beautiful Collie pup was finally himself. And along the way we're given techniques on how to curb our dogs behavioural issues with huge success. This vet also cares for your dog and let's them roam around when they have to stay the day, rather than stuffed in a cage and sedated like erskineville vet. We also got a check up call to see how he was doing. The veterinarian at mascot vet took her time to understand our dogs personality. Can't recommend this vet enough. 10 out of 10
The Steamery Australia
31 Oct 2015
The best vet at the most reasonable prices. After being told that our dog had behavioural issues and suggested an expensive behaviouralist and being stuffed with antibiotics on three back to back occa...
The best vet at the most reasonable prices. After being told that our dog had behavioural issues and suggested an expensive behaviouralist and being stuffed with antibiotics on three back to back occasions without a proper diagnosis at erskineville vet, we got fed up and looked for another vet. Mascot Vet charged substantially less with no cost for follow ups, or telephone conversations with a veterinarian.They correctly diagnosed him on the first visit. One week later and our beautiful Collie pup was finally himself. And along the way we're given techniques on how to curb our dogs behavioural issues with huge success. This vet also cares for your dog and let's them roam around when they have to stay the day, rather than stuffed in a cage and sedated like erskineville vet. We also got a check up call to see how he was doing. The veterinarian at mascot vet took her time to understand our dogs personality. Can't recommend this vet enough. 10 out of 10
Marty Douglas
25 Mar 2015
Looked after Didge amazingly!!! And soooooo much cheaper than surrounding vets in Sydney!!!
Amy Nicole
8 Feb 2015
NEVER will I ever go back again ! My pet went in for a routine vaccination, ended up coming home with a broken leg (vets fault) !!!! Never received an apology & the way in which we were treated was ho...
NEVER will I ever go back again ! My pet went in for a routine vaccination, ended up coming home with a broken leg (vets fault) !!!! Never received an apology & the way in which we were treated was horrible.
Tony Graham
5 Sep 2014
Nice,animal friendly staff member greeted us. She was polite and efficient. Dog got chipped with no fuss. We'll be back.
Thomas Jacobsen
10 Jun 2014
Terrible! Beware of Mascot Vet! I have never been to a vet that constantly tries to up sell like these guys do. Every time I go there, they try and add on unneeded $200 blood tests, x-rays etc. When a...
Terrible! Beware of Mascot Vet! I have never been to a vet that constantly tries to up sell like these guys do. Every time I go there, they try and add on unneeded $200 blood tests, x-rays etc. When asked if these add ons are needed, I get told "It really depends on your budget". Are you kidding me?! A vet should provide advice for the wellbeing of my pet, not healthcare reliant on how much I'm willing to spend. Stay away! There's plenty of other vets around. These guys are simply after your money!
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