On behalf of my entire family and our precious fur baby Chika, I wanted to thank Dr Sandra and the beautiful, caring team at the Sash hospital for the amazing care we received for our precious Chika. It has been an emotional roller coaster for our family since we discovered Chika was unwell, we were at our wit's end not knowing what to do and who to turn to. We were being given the run-around by our existing vet and nothing was explained to us and calls were not returned leaving us feeling extremely helpless and unable to get answers to our questions. All the while seeing our precious Chika deteriorating rapidly. We were then referred to Sandra. Right from the start we were put at ease and were not treated like another number. Sandra answered all our questions and allayed a lot of our fears and concerns with a calmness and professionalism that we had not been shown before. She has made herself available to us and has explained the process and we couldn’t be more grateful. Thank you, Sandra, for providing clarity and being a truly amazing human being. At this time, we would also like to thank the team at the Sash hospital for being so wonderful. We appreciated your care, empathy and professionalism during this very difficult time. We would not hesitate to recommend you to our friends and family. Sue Elass Read Less

Please see my experience of the emergency department on 7/7/21. This was an email sent to the Practice Manager: Dear Practice Manager, I am writing to you regarding the handling of my pet, Jerry, a rooster at SASH North Ryde. Early this morning, Dr Pooja called me and stated that Jerry, who was in an oxygen cage already for breathing difficulties, had deteriorated and it was better to 'put him down'. I informed her that I would promptly drive over there and then euthanasia would take place as I wanted to be with him at the end as he would have been anxious in a foreign and stressful place. When I arrived, I waited at the emergency area and after a few minutes, Dr Pooja brought Jerry in a carrier. Jerry had already died by the time I had him. Dr Pooja stated that she ran from the ward to the emergency area and it only took 'a second'. I have walked from the ward to emergency and it would have taken 2 minutes. Given his condition where I had specifically stated for limited handling to occur, there was limited possibility for her to have walked quickly without him being more injured. What astounds me and distresses me more was the lack of care and dignity given to him. He was already on oxygen support and she proceeded to take him out of it and transport him in a normal cage with no oxygen support. At that stage he had his mouth gaping and there was no way he could have survived without being in an oxygen enriched environment. He would have suffered horribly gasping for air in that 1-2 minute transit. How does a trained vet justify transporting an animal that needs oxygen support without any oxygen support? What is the justification for that? I queried her about this treatment. She was defensive and blamed the fact that Jerry was dying to justify her transporting him without oxygen. She also justified that he would have died once they took him out for euthanasia. The issue isn't him dying, it is how she negligently caused him to suffer more prior to his death. This beggars belief. How does this happen at a world-class facility which supposedly cares for animals and ensures their dignity. I was robbed of being with him in his final moments. Jerry, my 9 year 6 month rooster, was robbed of a dignified death in an oxygen tank. For the fees the hospital charges, the standard from emergency care is quite poor especially for a bird. I would encourage any friends and family to avoid SASH for emergency care. Dr Olivia and her team are wonderful and she has already apologised for what happened to him. I do not want this to happen again. My experience should not be repeated. I have had to lie to my own family about how he died to save them further grief over his unexpected and sudden death. If they knew, they would be even more distressed than what they are now. I hope that you will address this matter swiftly. I will be pursuing other avenues to ensure that this does not happen to other pets. *****I would recommend still Dr Olivia and her team for day treatment. Emergency care would be avoided if I were you. Read Less

This is my beautiful boy . Who I miss deeply. Sash diagnosed him with myastania gravis With MEG and . The staff of sash were caring when cookie was in icu in February this year . Dr Brain put him on pyridostigmine tablet. Which made him better . He also had thymoma on chest . Sash recommended surgery . No one explained my boy would be high risk of pneumonia if he has surgery . The surgeon said he has good chance as tumor has not spread . Surgery went well . But 3 days after surgery cookie went down hill . He was discharged very sick . My husband asked surgeon what is wrong with cookie . He replied cookie is ok big operation . Cookie died in my arms next day . I will never forgot this horrid day . $17,000 down the drain and broken hearts . Risks of a surgery should of been written down . If we knew the risk we wouldn't of agreed to go ahead with surgery . We had full trust in sash they let us down . Horrible ending for our beautiful gentle sweet boy 💔💔 Read Less

I'm a pensioner and it cost me $300 for literally five minutes standing next to a vet as they said my cat just "needs some rest". Absolutely ludicrous pricing. I would be ashamed if I could look myself in the mirror and know I'm gouging people that badly. Just embarrassing. Needless to say, I won't be back. Read Less

Continued .I went in state of shock .cried screamed my heart felt like it was ripped apart .HUSBUND arrived home from work grabbed cookie and he cried saying why. Our American staffy who grew up as they both were pups when we got them .Tried to wake Cookie up .I rang reception to tell sash cookie died .I wrote to Dr Dan James . He replied saying it's tragedy .On 16march VET board told me to call Andrew marcheusky sash owner . Reception said he is not available Kiara RIki will call .Kiara was sympathetic sent me flowers she listened too Me .But I was angry hurt broken hearted .She wanted to organise meeting but I ended saying no to meeting . I asked clinical notes to be emailed to me .As I am reading I discovered the 3days cookie was at sash after operation . No one bothered to give him his Mg pills .How this is a death for Cookie as with out pills he dies .i could not believe how careless . I went in shock sha ing .I called Kiara she sounded angry cut me off . Said She is with a client And she'll call back .But I didn't get call I text her no reply . By this stage I was furious reception was rude and I hung up I sent msg to Andrew no reply . To Justin Walpole no reply it cost us $17,000 almost And we got is heart break. My advice to all pet lovers don't trust sash or any one you dnt know with your fur babies .check every day if they in hospital very heart broken Mary Laura . Question Richard Looi how can you discharge cookie when he was on his death bed why you seemed so nervous on 12 March when you discharged cookie Dr James why you did not put down cookie must have mestinon pills . On cookies clinical notes all you caused is pain and suffering for Cookie and us Read Less

When Cookie Died I screamed and cried ,went in state of shock .could Not believe he was dead . My HUSBUND came home from work ,.He grabbed cookie in tears yelling why why what did VET at sash do to, you . Our dog staffy tried to wake cookie up , it was heart break I rang sash . And sent EMAIL to Dr Dan James .James replied saying it's a tragedy . Than On Monday I rang VET board .The lady At VET Board said call the owner Andrew marcheusky reception said he is not here . Kiara Tiki will call you . Read Less

Our dog Cookie . Was referred to sash on 21/2 / 20 . .rushed To emergency .Dr Morgan wood force kept cookie in Icu for 3 days. Morgan rang me on 22 Feb 2020 . .She told me Cookie has a condition called myasthania gravis .radiography performed showed megaoesophagus but thank fully no evidence of aspiration pneumonia. Cookie was discharged on 24/2/20 . Dr Phil brain , put cookie on medication . Doctor Phil told us cookie has nodule on chest needs Ct. Ct was done on 2nd March 2020 .The medication Sash prescribed for cooki Read Less

I am extremely shocked and traumatized by multiple horrific experiences that my animals and I had at SASH. I was a loyal customer for about 11 years. So was Sydney Pet Rescue and Adoption, the charity I run. I took all of mine and SPRA's animals out of SASH, in April this year, after SASH's treatment was indicated to have poisoned my little cat, Benny, and subsequently cost him his life. And similarly SPRA Benny, a little cat belonging to SPRA. The standard of treatment, and the standard of care, and the standard of behaviour which I experienced at SASH was like nothing that I have ever seen before. This is not the hospital that I thought it was. Dr Joanna White treated my little boy with the cheapest drug, not the safest drug ie Aluminium Hydroxide. She said that she forgot that the powdered form of the drug was stronger than the tablet form. She forgot, over the whole 9 months of Benny's treatment. She only remembered, after I asked her if the powdered form and the tablet form were equivalent. She also forgot, over the whole 11 months of SPRA Benny's treatment. She didn't weigh the Aluminium Hydroxide, and wrongly assumed how many mgs were in a tsp. It appears that this led to an extreme overdose. The compounding chemist, and my husband, who is an industrial chemist, both weighed the Aluminum Hydroxide powder, which confirmed that the actual dose was extremely excessive compared to the IRIS Guidelines, which is the international standard providing guidance on renal management in cats and dogs. It also looks like Dr Joanna White also mismanaged Benny's thyroid treatment, with critical adverse effects. IT LOOKS LIKE SASH HAS PROBABLY BEEN OVERDOSING OTHER RENAL PATIENTS SIMILARLY, AND PROBABLY FOR A LONG TIME. It seems likely that other pets would probably have suffered similarly, and probably lost their lives prematurely, to the toxic effects of this drug, though their families would probably not have known. A large number of vets and specialists dispensed the drug, and wrote prescriptions, without weighing the drug. 3 times over the period of Benny's treatment, I questioned the safety and dose of this drug. At the beginning, I flagged that this drug is used increasingly less to treat humans because of the risk of Aluminium toxicity. Each time, my concerns were dismissed. Eventually, after the third time I questioned the safety and dose, Dr Joanna White and her colleague agreed that the dose was excessive, and it was then reduced, and soon after, it was withdrawn, at my request. Too late for my little boy, who had become sicker and sicker, as she had continued to escalate the dose of this toxic drug, for which NO SAFE DOSE has been established (hence the reason it could only be used OFF LABEL. It was also used without my informed consent). After withdrawing Benny from SASH, he was treated at Sydney Veterinary Emergency and Specialists (SVES) at Rosebery, which proved to be a more caring and dilligent hospital. Ben improved initially when the drug was withdrawn, but tragically, it was too late, as my precious little boy's body was devastated by the toxic effects of this drug. Ben meant the world to us, and we did everything possible to save him. On the last day, whilst in hospital at SVES, Ben finished up having seizures, and there was no option but euthanasia. I feel completely broken hearted and destroyed by what SASH did. SASH let down both Bennys, and BETRAYED MY TRUST over and over again. SASH did not care about my little boy when treatment went wrong, and does not care about his grieving family. They failed to investigate both Benny's deaths, and it looks like they all went out of their way to cover up their mistakes. Failing to investigate serious complaints is consistent with covering up mistakes. The Directors have refused to answer any questions about either Benny's treatment. Just another slap in the face to a grieving family. I will be lodging a complaint with the Veterinary Practitioner's Board, and various other authorities. And I will be taking the matter further. N.B. if your cat or dog has been treated for a kidney or thyroid condition, I would be interested to hear about your experiences. Please contact me. Michelle Alber President, Sydney Pet Rescue & Adoption Read Less

This place deserves zero stars. We brought our beautiful boy here after referral by our local vet. He was suffering neurological issues which we were told by one specialist had something to do with his peripheral nervous system, however recommended an MRI to rule out any possible brain issues. The MRI came back clear, but he was to stay overnight and we pick him up the next day. When we arrived the next morning, we were told that he developed further complications and suggested he stay as bringing him home could set him back. As it was the weekend, most local vets would be closed so we reluctantly agreed to leave him in. We were handed the bill for the remaining amount owing for the MRI and overnight stay. I noticed one of the medications they put him on and the $200 charge for this. I have work as a dispensary assistant in pharmacy for many years and can tell you that if a non resident of this country (ie no Medicare card) was to have the same medication dispensed, they would pay around $26. We were then given a quote for his stay up until Monday where they fast tracked an appointment with a neurologist. To cut a long story short, we had our boy euthanised on the Monday as his conditioned had worsened so rapidly, so cruelly. We were there to hold his little paw and tell him how much we loved him. Why am I giving this place a 1 star review? Because after nearly $7000 in 3 days, we have no diagnosis, a hole in our pocket, and the most tragic of all, no dog. Not even a phone call to give a little comfort in the days after his death. Too busy I guess ripping off the next client. This is just a business whereby a lot of money is made preying on the vulnerability of desperate pet owners. It's been over 3 months since our boys passing, and it is as painful today as it was back then. You can't justify those prices without giving the owner a reason for their pets illness. All your state of the art equipment, so called specialists in their field, your success stories on video while waiting in reception. It makes me sick. Maybe you should get all you unhappy clients to make some videos to play in your reception area to tell others about the dark side of your practice. You are nothing more than greedy parasites. Please, anyone considering going there,DON'T. Read Less

What a horrible experience, and at what price..I spent over $6000 on my cat, and I found the staff to be dis-interested in assisting with my questions, the reception is rude & poorly trained they must be that low on staff! They say they will call you back & I never recieve a call back so I have had to chase up all test results myself & call around back & forth because the staff cant do there job, not only that I am spoken rudely too, warning dont come here. Read Less

I highly recommend SASH to any pet owner whose pet needs specialised care. My beautiful bullmastiff underwent radiation for a rare nerve tumour.  While the diagnosis was dispiriting, Dr Neil Christensen and nurses Jenni and Sonia from Radiation Oncology consulted and supported my family through every step of the process. Dr Christensen is a fantastic oncologist who went above and beyond to treat my dog. Even after we completed treatment, Dr Christensen took time to address any relevant concerns and consulted with other specialists from Neurology and Ophthalmology to ensure his advice was accurate. Jenni and Sonia build excellent rapport with pet patients, so much so that my mastiff almost seemed sad to go home! The fact that SASH is open 24 hours a day, every day of the year gave me peace of mind. I knew that if an emergency were to arise I could take my dog straight there where his medical history was readily accessible. The administrative staff were highly organised and efficient, and particularly helpful with pet insurance claims. Thank you to everyone SASH and especially the Radiation team for doing such a fantastic job. Read Less

Deserve's zero stars, DONT go here: they will only overcharge you & rob your money. They test for things that are not needed just to inflate the bill & get more money. They place money over the animals health..just a business about HOW much they can take, rather than care about who they could help. AVOID at all cost's. Read Less

DO NOT TAKE YOUR PET HERE UNDER ANY CIRCUMSTANCES!!!If it was possible to leave 0 stars, I would. This Practice only cares about money and not about the client or the pet. Their services are extremely over priced and they provide unnecessary treatments for your pet in order to inflate the bill.The Practice Manager, Christopher Mayers is extremely arrogant, patronising and impertinent.Avoid this hospital at all costs, they will only steal your money! Read Less

Really really disappointed, I love SASH but our experience tonight was a huge let down at best. My partner and I were coming home tonight after visiting a family member in hospital(after both of us doing 12 hour shifts) and came across a kitten, it was very obviously a domesticated cat so we took it to SASH because it had no collar or identification features. The attendant at SASH scanned the micro chip and got the mobile number and address of the owners however refused to provide them to us(fair enough because thats a privacy issue) However they also refused to take in the cat, leaving us stranded with a cat that we could not take home because we have our own cat(and we are not about to put him out of place because of someone elses cat) We are really disappointing, we made it very clear to SASH that we dont have any other options. They still turned us away. We ended up going to NEVS - Northside Emergency Vet Service in terry hills and they took the cat in right away. SASH we really love you guys but this was honestly over the top, do you care about animals or what? Read Less

We have been attending SASH for our guinea pigs, as they are one of the few vets that specialise in them. Avian and exotics specialist Melinda is absolutely amazing with our guinea pigs. Her attention to detail, keeping us informed when operating on them and recommending treatments for our 'little girls' makes the visit to North Ryde so much easier. We sadly lost one of them on the weekend even though the emergency team did everything possible to save her, and it was obvious that they were also saddened by the loss. Their compassion and understanding at the end made a huge difference during a very traumatic time for us. Thank you to everyone at SASH, Steven/Cathy/Lauren Read Less

If your beloved pet is ill or injured and your regular vet is closed, don't hesitate, just head for the SASH at North Ryde. The team are friendly, understanding and professional. I've been there a few times now with my various dogs and they've always taken good care of them. Read Less

i have been going to SASH for over ten years with my fur baby Ellie i can not thank the girls on reception to the nurses & the wonderful Drs who have treated her . we are now seeing  other Drs as her condition has changed .Thankyou everyone at SASH .debbie greg & Ellie Read Less

The staff at SASH have been so kind and supportive throughout a tough time for our family. They have listened to all our worries and concerns and left us reassured that our cat is in the best care possible. Can't thank these beautiful people enough for taking care of our fur baby Read Less

I am very grateful with the expertise and professionalism from all S.A.S.H hospital staff with the diagnosis, treatment, communications and care for my cat Fudge who had developed unexpectedly acute Kidney failure a month ago. The medical treatment and staff were brilliant who included me in the ongoing daily treatment plan. I found them caring and compassionate and I appreciate this greatly because of the daily concerns regarding vet fees and the unknown outcome related to how Fudge would respond to the treatment. I am glad we took out pet insurance for both our cats as kittens 5 years ago knowing that animals can also experience ill health and can develop chronic diseases ie diabetes, asthma, Kidney failure the same conditions that humans experience . I learnt that Fudge had a congenital Left shrivelled kidney and his Right Kidney overcompensated becoming extra large where the (R) Kidney became obstructed. The medical treatment Fudge received was outstanding and the blood chemistry results looked promising after a week of treatment. Since Fudge's initial diagnosis and to see which direction his health was going to lead towards after a time frame of 2 weeks. I learnt that his Kidney failure was going to be chronic which lead to the possible prognosis that was to come. I really want to thank Dr Amy Lam, Dr Max and the other Veterinarians and fabulous medicine Nurses , interns and desk greeting staff for their compassion and understanding. It was a beautiful surprise to receive a book called " Paw prints in the Stars" - a farewell and journal for a beloved Pet by Warren Hanson signed by the staff that looked after Fudge. I would not hesitate to entrust my other beautiful family member Quinn ( who now has only 7 lives left ) to SASH for emergency medical in the future for treatment if need be. I am so pleased we were recommended to you because of your expertise in treatment of animal Kidney disease. Thank you all very much again for your care and expertise. Read Less

My beautiful dog Crayon was diagnosed with terminal cancer at SASH and their advice and empathetic care meant the world to me. Whilst we tried everything possible to prolong our time with Crayon, his cancer was too aggressive and sadly it was kinder to have him go to sleep forever than to continue to suffer. Our oncologist Johanna was patient with Crayon at every appointment, and for a dog that was aggressive and untrusting of most people, he was happy to be around her and the other fantastic team at SASH. When it was time for him to go to sleep, Johanna came in on her day off so he could be surrounded by people he loved at the end which was of a great comfort - an act of kindness which I will remember for the rest of my life, it truly touched my heart. The care received after his passing was also beautiful; a gorgeous book of remembrance with lovely messages from the team and some of Crayon's fur and paw prints - an above and beyond gesture. Cancer is a horrible disease for both people and animal alike and whilst a difficult journey, our family felt like we were in the best of care at SASH and that Crayon wasn't just another dog - he was a member of our family. Thank you to all at SASH and especially Johanna - your care meant the world to us. Read Less

They know their stuff. In emergency and in specialist care this is the go to place in Sydney. They have brilliant clinical support for immediate care and followup, eg for neurological problems they have an MRI on site. They get back to you if any ongoing issues arise and we found they can give advice on the phone, which is of help with our dog who suffers from seizures. We find their location is central in Sydney. Yes it's some distance away but they are near the M2 and Lane Cove Tunnel. We went to some other Emergency and Specialty Centers but this unit eclipses them in expertise and care. They are not set up as a regular Vet, we have a good Vet for straight forward care and issues, but for any specialist or tricky problems, this is the place to go to. Read Less

Update. Our girl past a year ago, and now have decided to rescue another. We went there at 2am in the morning due to small accident of our puppy jumping up. So rushed him there spoke to a veterinarian called Max and gave us the all clear. Couldn't be happier with Max warm nature to our needs and worries They did look after my dog, while she was there. But what they wanted to do in surgery by removing her shoulder blade and the cost of it was out of this world. they also told us if we didn't she would only have 3 months to live. i would of done everything and anything for my girl but to be pushed like a salesman I couldn't do it. Well writing this review she is still with us. and it has been 2 and half years. and she still has all four legs. not 3. Read Less

My puppy had a bad fall - not helping that it's a great dane already around 50 kilo - puppy yelping & crying, not moving, for several minutes... not looking good... we jump in the car, rush to sash... its 2am... Pup was seen by Max and Hana (or Anna, apologies...) - got immediate attention, assessed - and thankfully cleared of broken bones or dislocated joints... 24/7 vet emergency is just fantastic to have when u need it. Very very happy with the attention he got. {emergency hospitals for humans could take a note or two}. Read Less

VERY expensive.  Walked out the door with over $5000 bill for my cat surgery.General cleanliness condition of my cat was poor on discharge - large mattings all over her fur and feces stuck to her bottom as she clearly had been sitting in her own feces and pee at the hospital.  The staff should have ensured she was cleaned at minimum and removed any mattings from her fur.  Very disappointed with the service.Also, the general attitude on departure from the reception staff was far from exemplary.  When calling the hospital 30 min after departure, the receptionist who had dealt directly with me, said "to be honest, I cannot even remember her".On the clinical documents, there was mention of the wrong pets name twice.I would expect much more for the cost of the service. Read Less

Worst animal practice I have ever attended. No love or regard for my dog Baz. Very money hungry practice. Our agreement was for my dog to receive surgery for cataracts in both eyes, and 6 follow up visits included post discharge for a total amount $6,382.94. I paid this amount in full. Kiara Ritky, the practice manager does not return calls, & acts in a childish and unprofessional manner. As I made a complaint about poor service and care of my animal Kiara refused to provide follow up 5 & 6 until I apologised for making a complaint. Office of Fair Trading (OFT) spoke to Kiara and Kiara advised the OFT she would honour the 2 follow up visits remaining that I have paid for. Kiara is now refusing to honor the agreement she made with the OFT and will not provide a service I have paid for. Allyson Groth, the eye surgeon will complete tests in front of you during the initial consult without mentioning that you are being charged additional amounts. It comes as a surprise when leaving and the reception demands more money $383.50 despite being advised the fee was $236.50. Strangely Allyson texted me at 6.41PM after I saw her earlier the same day at 3.30PM saying that I had to pay $125 for the remaining 2 follow up visits. This is despite already having paid for them. I tried to call & SMS Allyson a minute later and received no response. Please insist on everything in writing, I was assured my dogs cataract surgery would not go over the estimate it did! Do not buy eye drops or drugs from this practice. Insist on getting scripts (at no extra charge). SASH told me their drugs were cheaper than a chemist - they lied. SASH Drug mark up; Prednefrim forte drops 10mL (per bottle) 12.10.16 - SASH $97.44 23.11.16 - Pharmacy $25 7.12.16 - SASH $57.84 18.11.16 € Pharmacy $29.95 Incompetent Nurse Craig rung me day 3 post-surgery. Craig asked how my dog Baz was going. I replied I was a little worried about a cloudy right eye. Craig responded not to worry, Baz is an older dog, and it is quite common for older dogs to develop cataracts and have cloudy lenses. I advised Craig that SASH had removed Baz's lenses 3 days prior which is the reason for his call. Discharge Day I was called by Arthur on day of discharge to arrange Baz collection. I asked Arthur if it was ok to collect at 3pm, Arthur said no problem. I was not advised that after 12 Noon Sash applies another $100 charge. My dog Baz had been in the hospital for 4 days. On the day of discharge i asked reception to finalize the account so that as soon as my dog was returned i could cuddle him and take him home. SASH ignored this and proceeded to bring my drugged and scared dog out into the waiting room making us wait 45 minutes in the waiting room to finalize the bill. That really broke my heart, my dog was terrified after both eyes were operated on and I was unable to rush him straight home to comfort him. SASH payment terms SASH invoice states "Payment in full is expected upon completion of treatment. Administration fees and collection fees will be applied to overdue accounts" After Baz was discharged on 3 separate days Allyson conducted reviews. On the 3rd review reception charged me $57.84 for a drug claimed to be dispensed on discharge over a month prior. I raised my concerns with Allyson who stated it was a valid charge. I raised my concerns over the huge markup applied by SASH. SASH charged $57.84, for a drug which is $6.50 online or $29.95 at a pharmacy. Allyson refused to rectify and stated that SASH is entitled to apply a margin. Allyson provided no empathy or concern, and appeared very money hungry (she also arrived late to every review with no apology). This review is honest and accurate. I want to warn other animal lovers, this practice treated me and my animal terribly. The practice conduct is unprofessional they show no love and there biggest concern appears to be money. My dog Baz deserved better than this and i wish i had chosen another practice. Read Less

My cat was dying and the vet allowed us to spend time with her, he said to ring the buzzer at the desk when we were ready to have him administer the needle to give her peace. I could see she was ready but he took his time, by the time he got into the room her back legs were going into rigor mortis she was already leaving her tiny body. So just so he could charge for the needle, he administered it 'AFTER' her passing. Naturally we were too upset to say anything however before he did administer it I said 'she's gone', I was devastated. Read Less

Worst experience ever. Who ever answers the phone has no empathy at all. Put my friends cat through hell and her owner. Cat dying put in a room full of dogs. Don't go here. I would give no stars but can't Read Less

I took my beautiful little rat here recently. Unfortunately we had to have him put down. We were treated very well, by our vet, they went out of the way to service us and waited nearly an hour for my partner to turn up after finding out we'd have to have our beautiful boy down. They cared, and gave us the time we needed with our pet. I received a 'with sympathy card' in the following weeks from the practice. I can't tell you what it meant to my partner and I. He was our heart rat, and they let us know that they understood how much he meant to us. I wouldn't hesitate to come back. Read Less

Always friendly and willing to go the extra mile to make sure your pet is absolutely healthy. When they had my pup over night, they called to give me updates every few hours and confirmed any tests and procedures before they did them. Feel so confident in their abilityRead Less

Diagnosed my dog with her condition within 24 hours, which took our local vet 3 days to even suggest a cause of her problems. Well worth the travel the cost. Always seek a second opinion, and go to SASH. Read Less

They did look after my dog, while she was there. But what they wanted to do in surgery by removing her shoulder blade and the cost of it was out of this world. they also told us if we didn't she would only have 3 months to live. i would of done everything and anything for my girl but to be pushed like a salesman I couldn't do it. Well writing this review she is still with us. and it has been 2 and half years. and she still has all four legs. not 3. Read Less

After an unsatisfactory and very expensive stay at Forest Animal Hospital we were referred to SASH who successfully diagnosed our cat's urinary problems, treated it and advised extensively on future treatment. He is now home and recovering well Like all vets they were very expensive especially for retired pensioners - costing nearly $4000. Don't really understand why vets are so expensive - many people would be unable to pay such costs and choose to have their animal put down. UPDATE 24 March 2016 - The above assessment turned out to be incorrect. They did not correctly diagnose or fix the problem. The situation recurred and he was unable to urinate. He was taken to Mona Vale Vetenarian Hospital who did a wonderful job but couldn't save him. His urinary problem was probably due to being desexed too young so that his uretha didn't develop and he was left with a very small penis. He had always had problems urinating. I believe now that SASH should have seen this and done the necessary operation to enable hime to urinate. he would probably still be alive if they had done so. Read Less

Our experience is ongoing with our 19yr old Hungarian Puli having had 2 surgeries on his right leg as an invasive grade 2 sarcoma returned despite chemotherapy after the first surgery. We have been kept well informed about his condition, what may and may not happen and rough estimates of the cost each treatment and visit. We have just finished radiotherapy and chemotherapy and he is playing like a puppy. Probably his diagnosed dementia. Dr Steve, Dr Sofia and Emma he showed great favoritism too and the many nurses and vets who would pick up the 16kg Enzo and nurse him while they worked and Enzo would stop barking. His GP specialists Dr Agnus & Dr Libby @ Casula Veterinary Hospital are also wonderful. Enzo would not have survived without all the precious and careful work ups and wonderful communication. Every $$ is well spent. THANKYOU for saving our boy. Read Less

We brought our ferret in who was extremely un-well at around 9.30-10pm last Friday 29/01/16 which we were then greeted by the receptionists/vet nurse, who asked us to fill in a form and to wait about 10 mins for a vet person. Soon after one came in to look at our boy and said shed need about 10 mins to examine him. She comes back " concerned " saying that he should stay with them as she wants to perform xrays/bloodtests/ keeping him in an oxygen tank/ iV drips and so on so she gave us an estimate of minimum of $1000-$1700 which would not promise what the cause is & that he may die in between. I was extremely distraught and had a moment with my partner to discuss our options I had been crying because of how expensive the price was, no way did I expect that to be thrown at us. My partner and I made the difficult decision to take him back home and we would take him to a vet closer to us the next day even though he was extremely lethargic that was just way out of wack too freaking expensive ! We told her that we would take him and she kept saying "If i were you i wouldn't he is suffering and he will most likely die tonight... "We still insisted we will take him which she then suggested we may as well euthanize him ? How dare she even say that to us !! All they are is money hungry and do not care !! I'm not saying they are all like that here but this one particular lady was not remorseful at all ! I was shocked she had even said that so I have been given an extremely bad impression on this place that they are just money hungry. Luckily he survived the night and off we went to Coreen Ave in Penrith- THEY ARE AMAZING !!! They are so lovely and they actually are concerned for your pets ! Especially one of the vet nurses who greeted us and was very interested and concerned about our boy she picked him up cuddled him and the Vet lady Lisa i believe it is, is a star ! Such a kind lovely lady who thought logical about how to approach our boy regarding xrays/tests etc and guess what, he has been treated and is in a much better condition already from only spending $460 !!!! We will be taking all our pets to COREEN AVE-PENRITH. Read Less

My 10 year old cat was diagnosed with Hyperthyroidism late last year. He was treated at S.A.S.H with Radioactive Iodine Therapy. The Vet that does the treatment, Dr Joanna White, was very kind and caring. She did an amazing job and made me feel comfortable about leaving my precious furbaby in her care. The vets that looked after him would call me each day with a big update and I would also call twice a day for little updates. My baby was in for 10 days and because of the treatment he received, I wasn't able to visit him, because of the radiation so it helped me a lot to be able to call each day to see how he was doing. The only thing I can fault them with is when they quoted me for the treatment, they forgot to tell me that it was an extra $170.00 with GST. I was lucky that I had been able to get a bit more money together just in case. He is doing very well now and is fully cured from the Hyperthyroidism thanks to the amazing Dr Joanna White. Read Less

My cat was diagnosed with a fibrosarcoma on her front leg about a year ago. The cancer was cut out by the surgery team here and they did an amazing job getting approx 99% of the cancer. My cats been receiving treatment from the oncology team ever since and i have nothing but good things to say about them from the reception team to nurses to vet specialists, everyone at SASH is amazing!!! They take great care of my girl and she is currently in remission... I highly recommend them!!! They are caring, honest and the best top notch in terms of veterinary services. Great job i appreciate everything you do. Sure its not exactly cheap but welcome to the price of having a pet, a sick pet at that and im personally willing to pay whatever it takes to save the life of my beautiful kitty cat!!!Read Less