Eastside Veterinary Emergency and Specialists
Rose Bay, New South Wales
Reviews
Heide Robson
19 Mar 2018
REPORT
Very caring - trully passionate about animal welfare.
Sullivan Kelly
12 Mar 2018
REPORT
Appropriately, my partner and I would only recommend this vet clinic for weekend EMERGENCY because nowhere else in the proximity is open. The staff tried hard but the clinic seemed to suffer from bein...
Appropriately, my partner and I would only recommend this vet clinic for weekend EMERGENCY because nowhere else in the proximity is open. The staff tried hard but the clinic seemed to suffer from being understaffed. As a result, we were made to feel like we were a nuisance instead of customers. We also strongly recommend that ALL CLIENTS CHECK THEIR ITEMISED BILLS very carefully before final payments.
Unfortunately, our pet had a UTO on a Saturday night so we rushed him in on Sunday morning as our regular vet was unavailable. This rather vague junior vet (probably a Sunday casual staff) underquoted massively. The next day we got hit with a vet bill that was $1,300 more than her quote (of course this junior vet was nowhere to be seen on Monday). A senior vet told us on Monday in a condescending tone that our pet must stop eating any dry food and get psychological help, despite we made it clear that 80% of our pet's diet was wet/raw food and this was only his second time with a UTO as a 7 year-old. We also found that some procedures in the initial quote was actually not performed and still in the final invoice. When we asked the receptionist lady for help, she was rather abrupt and rude, and told us "you just have to wait for the vet, I can't do anything". We had to wait for half and hour just to have the invoice corrected and we ended up paying $700 more than the initial quote. We are praying that our little darling doesn't get sick again in the weekends.
Recommended for wealthy pet owners, not recommended for hands-on pet parents.
Reply to owner's response:
I am simply sharing our experience and do not appreciate the smug and not-really-sorry response. My partner was really upset but chose not to complain (because he's too nice and works in customer services). When you are made to feel like a nuisance as a paid customer, the last thing you want to do is to complain, knowing that you probably will not be treated seriously. You just want to leave and never return to the business again. Also, my reviews for other businesses are irrelevant - smoke & mirror tactic put the blame on the customer is really not cool. A simple "sorry, we will speak to our staff" or "sorry, we were understaffed / we will train our interns/junior vets better" would be just fine.
----------------------------------------------------------------------------------------------------------------------
Response from the owner:
Dear Sullivan, We are sorry to hear you didn't feel your visit was ideal. We would very much like to investigate your complaint further so we can establish where things went wrong and work on ensuring any issues do not occur in the future. Unfortunately, as with other reviews you have left for other businesses, you have not contacted us directly to discuss your issues - or provided enough information for us to investigate the circumstances of your visit. This makes it difficult to address your concerns in a constructive manner and for us to establish where and with whom any communication or billing issues could be improved. We would appreciate if you could please contact us directly so we could investigate the details of your complaint, make an assessment of your visit and any required improvements in our service and procedures. Thank you, Adrian @ Eastside Veterinary Emergency & Specialists
Ros Cos
6 Nov 2017
REPORT
Brought my ill cat in late at night, got quick and friendly service as well as a follow up email listing details on the visit and what to do for continued treatment. Very grateful, thank you!!
Natasha Moulton
7 Jul 2017
REPORT
I can't say enough good things about this clinic. Absolutely everyone with whom we interacted was professional, knowledgeable, patient, and caring. Our dog underwent major surgery at Eastside, followe...
I can't say enough good things about this clinic. Absolutely everyone with whom we interacted was professional, knowledgeable, patient, and caring. Our dog underwent major surgery at Eastside, followed by a week of follow up care. The initial treating veterinarian quickly identified our dog's medical problem and patiently walked us through all of our options. The surgeon, who rushed to the clinic late on a Saturday night to perform the emergency surgery, was extremely skillful and maximized our dog's chance of survival. The staff who performed our dog's follow up care provided us with consistent updates (including photos of our baby) and left us feeling assured that our dog was in the very best hands. I truly have nothing adverse to say about Eastside Veterinary Emergency & Specialists. I highly recommend their services.
Thomas Buxereau
8 May 2017
REPORT
We relied on the services from Eastside Vet Emergency in April 2017 after our dog suffered an anaphylactic shock following a bee sting. The team at EVE did everything they possibly could for our dog a...
We relied on the services from Eastside Vet Emergency in April 2017 after our dog suffered an anaphylactic shock following a bee sting. The team at EVE did everything they possibly could for our dog and managed to bring him back from an extremely critical condition. He had to spend a whole week at EVE and the care he received was simply astonishing. The whole team has been so professional, dedicated and competent - our dog couldn't have been in better hands at such a critical time. During his time at the hospital, the team was also always very accomodating for us to visit our pet and to answer our questions, regardless of how busy they were which also was extremely appreciated.
Seraphine Kitten
12 Apr 2017
REPORT
Both Dr Suzanne and Dr Liz have looked after my Chihuahua when she was sick. They took the time to explain to me their treatment plans, answer my questions and made sure I understood what was going on...
Both Dr Suzanne and Dr Liz have looked after my Chihuahua when she was sick. They took the time to explain to me their treatment plans, answer my questions and made sure I understood what was going on with my dog both times she's been there. They were both kind, efficient and professional.
Nurse Angela and Nurse Hayley both seemed genuinely caring and interested in my dog and made her visits more comfortable.
june k
24 Mar 2017
REPORT
As a wildlife carer I have been going to your vet surgery for over 5 years and I am so impressed with the professional & respectful attitude all the staff give to me and the animals that I have brough...
As a wildlife carer I have been going to your vet surgery for over 5 years and I am so impressed with the professional & respectful attitude all the staff give to me and the animals that I have brought in- often you might be busy or it's late at night but the vets have always seen them. There have been miracles happen- you give it your all. The vets will often call and speak with me to let me know what has happened. Thank you for your ongoing support, it is much appreciated.
linda king
22 Mar 2017
REPORT
Absolutely fantastic experience! I took my dog in to be checked because she wasn't eating any food and generally had no energy. The very friendly nurse, Sarah, went through all the relevant questions ...
Absolutely fantastic experience! I took my dog in to be checked because she wasn't eating any food and generally had no energy. The very friendly nurse, Sarah, went through all the relevant questions and explained the process to me very clearly. She was so professional and made me feel very calm in a stressful situation. I immediately felt at ease and knew my dog was in the best hands. Luna is healthy and happy now, I am very glad I choose EVES and would recommend it to anyone to has a pet they love dearly!! Thank you!!!
Anna Lahey
15 Feb 2017
REPORT
I can't highly recommend EVES enough. Our Pomeranian, George, has had nothing but the most outstanding service. The Vets and nurses here genuinely care, and provided kind and considerate feedback whil...
I can't highly recommend EVES enough. Our Pomeranian, George, has had nothing but the most outstanding service. The Vets and nurses here genuinely care, and provided kind and considerate feedback whilst George was hospitalised, even sending us email updates with photos. We felt he was in the best hands. Even now, if I have any concerns they are my first point of contact. Thank you so much.
Sophie Farrell
12 Sep 2016
REPORT
Vets Liz and Michael were absolutely wonderful. They had genuine care about my cat who was very sick, and rang daily to tell me how he was. They were also happy to talk to me at any time about his con...
Vets Liz and Michael were absolutely wonderful. They had genuine care about my cat who was very sick, and rang daily to tell me how he was. They were also happy to talk to me at any time about his condition, and let me come in at a late hour to see him. I can't thank them, and the nurses looking after my cat, enough. I would recommend this emergency vet clinic to anyone!
Sarah C
25 Aug 2016
REPORT
Great communication. Genuine care and respect. All the staff were amazing. My dog and I both got the support we needed.
Mic Wernej
9 May 2016
REPORT
The compassion and understanding shown by Michael and the team at EVES was amazing. We really appreciate their level of professionalism and dedication to helping us out.
Kay Glass
20 Apr 2016
REPORT
I can't say enough. Darren is a cat guru! I was recommended to him by a friend after several treatments from my normal vet gave no remedy. He found the cure to make my cat Jaffa healthy and happy agai...
I can't say enough. Darren is a cat guru! I was recommended to him by a friend after several treatments from my normal vet gave no remedy. He found the cure to make my cat Jaffa healthy and happy again after years of allergies, tummy upsets and chronic diarrhoea. Thank you Darren so much.
Judith Love
23 Jul 2015
REPORT
Our beloved family member, Bear Love (charming aging brown lab, recovering from cancer treatment ) overnighted with EVES last night. He'd had surgery at our vet during the day and was referred on as h...
Our beloved family member, Bear Love (charming aging brown lab, recovering from cancer treatment ) overnighted with EVES last night. He'd had surgery at our vet during the day and was referred on as he needed overnight monitoring. Eves welcomed us as family members. The vet took us through the care Bear would receive, assured us they would keep us informed of his health overnight and this morning gave us an informative handover on how he'd fared and what we should expect over the next few days.
They even sent an email overnight with an update and pic of the sooky old bear.
Dave Rogers
23 May 2014
REPORT
Amazing crew and provide great care. We had to rush our puppy to them when he took a turn and they were absolutely great. not ridiculously overpriced either considering the nature of the emergency wor...
Amazing crew and provide great care. We had to rush our puppy to them when he took a turn and they were absolutely great. not ridiculously overpriced either considering the nature of the emergency work they do and the long hours they are open for our convenience (24hours!). Top job!
Henri Kriegel
9 Nov 2013
REPORT
From the moment we arrived with our very sick cat, Coco, the service was caring and professional. Our cat stayed overnight for 2 days and we were regularly kept well-informed of what was happening. We...
From the moment we arrived with our very sick cat, Coco, the service was caring and professional. Our cat stayed overnight for 2 days and we were regularly kept well-informed of what was happening. We were in no doubt our cat was in the hands of caring, highly competent vets.
Follow-up phone calls from EVES always occurred in a timely way and the vets spent time explaining the situation to us.
We would have no hesitation in recommending EVES to any pet lover.
Simon Kneebone
10 Oct 2013
REPORT
Late at night one of our guinea pigs was obviously very unwell. I was referred to EVES by the Bondi Vet Clinic. The EVES staff were kind, business like and helpful. The clinic is beautifully presented...
Late at night one of our guinea pigs was obviously very unwell. I was referred to EVES by the Bondi Vet Clinic. The EVES staff were kind, business like and helpful. The clinic is beautifully presented, it feels and looks like a good doctors' surgery. All charges were clearly and fully explained. Adrian Simon (the vet) was calm and highly professional. Adrian called me when he said he would. I can't recommend EVES highly enough.
Chris Peters
4 Oct 2013
REPORT
I became aware of EVES a few months ago after my dog was diagnosed with cancer and commenced treatment. My vet had recommended them in case anything should happen on a weekend when they were closed. T...
I became aware of EVES a few months ago after my dog was diagnosed with cancer and commenced treatment. My vet had recommended them in case anything should happen on a weekend when they were closed. This was very fortunate because a few Sunday's later I found myself on EVES doorstep with my dog suffering from a bladder infection. The staff were friendly professional and took great care of my furry friend including sending through his diagnosis to my own vet.
A few weeks later after a week in hospital my dog again found himself in the care of the staff at EVES. Helpful, professional and very caring the staff helped me with the devastating decision to send my best friend to that 'great park in the sky'.
I can honestly say that the advice and comfort the all the staff gave me will always be remembered. I think it's a great same that they often don't get to meet our companions when they are well. They are a great team and I would recommend them to anyone.
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
(02) 9371 6959
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Is this your business?
CLAIM IT HEREIncorrect information? Let us know
Eastside Veterinary Emergency and Specialists
Rose Bay, New South Wales
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Reviews
Heide Robson
19 Mar 2018
Very caring - trully passionate about animal welfare.
Sullivan Kelly
12 Mar 2018
Appropriately, my partner and I would only recommend this vet clinic for weekend EMERGENCY because nowhere else in the proximity is open. The staff tried hard but the clinic seemed to suffer from bein...
Appropriately, my partner and I would only recommend this vet clinic for weekend EMERGENCY because nowhere else in the proximity is open. The staff tried hard but the clinic seemed to suffer from being understaffed. As a result, we were made to feel like we were a nuisance instead of customers. We also strongly recommend that ALL CLIENTS CHECK THEIR ITEMISED BILLS very carefully before final payments.
Unfortunately, our pet had a UTO on a Saturday night so we rushed him in on Sunday morning as our regular vet was unavailable. This rather vague junior vet (probably a Sunday casual staff) underquoted massively. The next day we got hit with a vet bill that was $1,300 more than her quote (of course this junior vet was nowhere to be seen on Monday). A senior vet told us on Monday in a condescending tone that our pet must stop eating any dry food and get psychological help, despite we made it clear that 80% of our pet's diet was wet/raw food and this was only his second time with a UTO as a 7 year-old. We also found that some procedures in the initial quote was actually not performed and still in the final invoice. When we asked the receptionist lady for help, she was rather abrupt and rude, and told us "you just have to wait for the vet, I can't do anything". We had to wait for half and hour just to have the invoice corrected and we ended up paying $700 more than the initial quote. We are praying that our little darling doesn't get sick again in the weekends.
Recommended for wealthy pet owners, not recommended for hands-on pet parents.
Reply to owner's response:
I am simply sharing our experience and do not appreciate the smug and not-really-sorry response. My partner was really upset but chose not to complain (because he's too nice and works in customer services). When you are made to feel like a nuisance as a paid customer, the last thing you want to do is to complain, knowing that you probably will not be treated seriously. You just want to leave and never return to the business again. Also, my reviews for other businesses are irrelevant - smoke & mirror tactic put the blame on the customer is really not cool. A simple "sorry, we will speak to our staff" or "sorry, we were understaffed / we will train our interns/junior vets better" would be just fine.
----------------------------------------------------------------------------------------------------------------------
Response from the owner:
Dear Sullivan, We are sorry to hear you didn't feel your visit was ideal. We would very much like to investigate your complaint further so we can establish where things went wrong and work on ensuring any issues do not occur in the future. Unfortunately, as with other reviews you have left for other businesses, you have not contacted us directly to discuss your issues - or provided enough information for us to investigate the circumstances of your visit. This makes it difficult to address your concerns in a constructive manner and for us to establish where and with whom any communication or billing issues could be improved. We would appreciate if you could please contact us directly so we could investigate the details of your complaint, make an assessment of your visit and any required improvements in our service and procedures. Thank you, Adrian @ Eastside Veterinary Emergency & Specialists
Ros Cos
6 Nov 2017
Brought my ill cat in late at night, got quick and friendly service as well as a follow up email listing details on the visit and what to do for continued treatment. Very grateful, thank you!!
Natasha Moulton
7 Jul 2017
I can't say enough good things about this clinic. Absolutely everyone with whom we interacted was professional, knowledgeable, patient, and caring. Our dog underwent major surgery at Eastside, followe...
I can't say enough good things about this clinic. Absolutely everyone with whom we interacted was professional, knowledgeable, patient, and caring. Our dog underwent major surgery at Eastside, followed by a week of follow up care. The initial treating veterinarian quickly identified our dog's medical problem and patiently walked us through all of our options. The surgeon, who rushed to the clinic late on a Saturday night to perform the emergency surgery, was extremely skillful and maximized our dog's chance of survival. The staff who performed our dog's follow up care provided us with consistent updates (including photos of our baby) and left us feeling assured that our dog was in the very best hands. I truly have nothing adverse to say about Eastside Veterinary Emergency & Specialists. I highly recommend their services.
Thomas Buxereau
8 May 2017
We relied on the services from Eastside Vet Emergency in April 2017 after our dog suffered an anaphylactic shock following a bee sting. The team at EVE did everything they possibly could for our dog a...
We relied on the services from Eastside Vet Emergency in April 2017 after our dog suffered an anaphylactic shock following a bee sting. The team at EVE did everything they possibly could for our dog and managed to bring him back from an extremely critical condition. He had to spend a whole week at EVE and the care he received was simply astonishing. The whole team has been so professional, dedicated and competent - our dog couldn't have been in better hands at such a critical time. During his time at the hospital, the team was also always very accomodating for us to visit our pet and to answer our questions, regardless of how busy they were which also was extremely appreciated.
Seraphine Kitten
12 Apr 2017
Both Dr Suzanne and Dr Liz have looked after my Chihuahua when she was sick. They took the time to explain to me their treatment plans, answer my questions and made sure I understood what was going on...
Both Dr Suzanne and Dr Liz have looked after my Chihuahua when she was sick. They took the time to explain to me their treatment plans, answer my questions and made sure I understood what was going on with my dog both times she's been there. They were both kind, efficient and professional.
Nurse Angela and Nurse Hayley both seemed genuinely caring and interested in my dog and made her visits more comfortable.
june k
24 Mar 2017
As a wildlife carer I have been going to your vet surgery for over 5 years and I am so impressed with the professional & respectful attitude all the staff give to me and the animals that I have brough...
As a wildlife carer I have been going to your vet surgery for over 5 years and I am so impressed with the professional & respectful attitude all the staff give to me and the animals that I have brought in- often you might be busy or it's late at night but the vets have always seen them. There have been miracles happen- you give it your all. The vets will often call and speak with me to let me know what has happened. Thank you for your ongoing support, it is much appreciated.
linda king
22 Mar 2017
Absolutely fantastic experience! I took my dog in to be checked because she wasn't eating any food and generally had no energy. The very friendly nurse, Sarah, went through all the relevant questions ...
Absolutely fantastic experience! I took my dog in to be checked because she wasn't eating any food and generally had no energy. The very friendly nurse, Sarah, went through all the relevant questions and explained the process to me very clearly. She was so professional and made me feel very calm in a stressful situation. I immediately felt at ease and knew my dog was in the best hands. Luna is healthy and happy now, I am very glad I choose EVES and would recommend it to anyone to has a pet they love dearly!! Thank you!!!
Anna Lahey
15 Feb 2017
I can't highly recommend EVES enough. Our Pomeranian, George, has had nothing but the most outstanding service. The Vets and nurses here genuinely care, and provided kind and considerate feedback whil...
I can't highly recommend EVES enough. Our Pomeranian, George, has had nothing but the most outstanding service. The Vets and nurses here genuinely care, and provided kind and considerate feedback whilst George was hospitalised, even sending us email updates with photos. We felt he was in the best hands. Even now, if I have any concerns they are my first point of contact. Thank you so much.
Sophie Farrell
12 Sep 2016
Vets Liz and Michael were absolutely wonderful. They had genuine care about my cat who was very sick, and rang daily to tell me how he was. They were also happy to talk to me at any time about his con...
Vets Liz and Michael were absolutely wonderful. They had genuine care about my cat who was very sick, and rang daily to tell me how he was. They were also happy to talk to me at any time about his condition, and let me come in at a late hour to see him. I can't thank them, and the nurses looking after my cat, enough. I would recommend this emergency vet clinic to anyone!
Sarah C
25 Aug 2016
Great communication. Genuine care and respect. All the staff were amazing. My dog and I both got the support we needed.
Mic Wernej
9 May 2016
The compassion and understanding shown by Michael and the team at EVES was amazing. We really appreciate their level of professionalism and dedication to helping us out.
Kay Glass
20 Apr 2016
I can't say enough. Darren is a cat guru! I was recommended to him by a friend after several treatments from my normal vet gave no remedy. He found the cure to make my cat Jaffa healthy and happy agai...
I can't say enough. Darren is a cat guru! I was recommended to him by a friend after several treatments from my normal vet gave no remedy. He found the cure to make my cat Jaffa healthy and happy again after years of allergies, tummy upsets and chronic diarrhoea. Thank you Darren so much.
Judith Love
23 Jul 2015
Our beloved family member, Bear Love (charming aging brown lab, recovering from cancer treatment ) overnighted with EVES last night. He'd had surgery at our vet during the day and was referred on as h...
Our beloved family member, Bear Love (charming aging brown lab, recovering from cancer treatment ) overnighted with EVES last night. He'd had surgery at our vet during the day and was referred on as he needed overnight monitoring. Eves welcomed us as family members. The vet took us through the care Bear would receive, assured us they would keep us informed of his health overnight and this morning gave us an informative handover on how he'd fared and what we should expect over the next few days.
They even sent an email overnight with an update and pic of the sooky old bear.
Dave Rogers
23 May 2014
Amazing crew and provide great care. We had to rush our puppy to them when he took a turn and they were absolutely great. not ridiculously overpriced either considering the nature of the emergency wor...
Amazing crew and provide great care. We had to rush our puppy to them when he took a turn and they were absolutely great. not ridiculously overpriced either considering the nature of the emergency work they do and the long hours they are open for our convenience (24hours!). Top job!
Henri Kriegel
9 Nov 2013
From the moment we arrived with our very sick cat, Coco, the service was caring and professional. Our cat stayed overnight for 2 days and we were regularly kept well-informed of what was happening. We...
From the moment we arrived with our very sick cat, Coco, the service was caring and professional. Our cat stayed overnight for 2 days and we were regularly kept well-informed of what was happening. We were in no doubt our cat was in the hands of caring, highly competent vets.
Follow-up phone calls from EVES always occurred in a timely way and the vets spent time explaining the situation to us.
We would have no hesitation in recommending EVES to any pet lover.
Simon Kneebone
10 Oct 2013
Late at night one of our guinea pigs was obviously very unwell. I was referred to EVES by the Bondi Vet Clinic. The EVES staff were kind, business like and helpful. The clinic is beautifully presented...
Late at night one of our guinea pigs was obviously very unwell. I was referred to EVES by the Bondi Vet Clinic. The EVES staff were kind, business like and helpful. The clinic is beautifully presented, it feels and looks like a good doctors' surgery. All charges were clearly and fully explained. Adrian Simon (the vet) was calm and highly professional. Adrian called me when he said he would. I can't recommend EVES highly enough.
Chris Peters
4 Oct 2013
I became aware of EVES a few months ago after my dog was diagnosed with cancer and commenced treatment. My vet had recommended them in case anything should happen on a weekend when they were closed. T...
I became aware of EVES a few months ago after my dog was diagnosed with cancer and commenced treatment. My vet had recommended them in case anything should happen on a weekend when they were closed. This was very fortunate because a few Sunday's later I found myself on EVES doorstep with my dog suffering from a bladder infection. The staff were friendly professional and took great care of my furry friend including sending through his diagnosis to my own vet.
A few weeks later after a week in hospital my dog again found himself in the care of the staff at EVES. Helpful, professional and very caring the staff helped me with the devastating decision to send my best friend to that 'great park in the sky'.
I can honestly say that the advice and comfort the all the staff gave me will always be remembered. I think it's a great same that they often don't get to meet our companions when they are well. They are a great team and I would recommend them to anyone.
Photo Gallery
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Is this your business?
CLAIM IT HEREIncorrect information? Let us know