We always take our animals here, the staff are absolutely wonderful, so caring and lovely. The vets take great care, explaining everything you need to know, and taking the time to answer all your questions - you never feel like 'just a number'. If you want your animals to be cared for, they go above and beyond to assist, and they care for animals many other vets don't even bother with, like rabbits. The costs are not that expensive, and you come away with a happy pet - can't argue with that! Read Less

This has been the first time I've been to this vet and it was a great experience, my budgie had gotten sick from being egg bound and prolapsed, Mark the vet explained in great detail the procedure for her, even drawing a diagram and he reassured me that he would do everything in his power to save her. Unfortunately she passed away, but i know every measure was taken to prevent it. Thank you Sugarloaf for everything you have done for my bird. Read Less

I can't thank Dr Alex and the staff enough for the amazing treatment for my rat Polly. She's only new to Sugarloaf but already the treatment she has received has been phenomenal. I appreciate all the love, and care you all put into your work! Groggy Polly also says thank you for taking care of her during her surgery today. Read Less

Brilliant vet they treat your animals with respect and dignity as if they were their own. Huge range of knowledge and product knowledge and great service. They also treat a huge range of exotic pets if you have something a little weird. Read Less

We took our geese for a health check and we were amazed and fascinated with Dr Mark's goose whispering - he took time to examine each of the geese thoroughly, gave us great advice and demonstrated remarkable talent, patience and bedside manner. Thank you! Read Less

thank you for the love, care and support you have given over the past 13 years to our beautiful boy Banjo and for the amazing support you gave mum and dad when it came time to send our baby over the rainbow bridge. you are all so dedicated to your work and it shines through in every aspect of the hospital. Read Less

Just wanted to say a big thank you to Dr Mark and the team for the great info also for taking the time to explain the procedure! Charlie is on his way home now and is back to his cheeky self thanks again. Read Less

Thank you for the beautiful condolence card that came today. This means so much to Kaitlyn myself and the rest of the family. Thank you so much for helping us to try and save our beautiful Saphira We will cherish the memories we had with her over the last 3 years. Read Less

They have helped me so much with Bruce my blond spotted python. No question is to small and big and always gives a thorough examination and expert advise that works. They follow you up with phone calls to make sure your pet is ok. Dr Richard is fantastic with reptiles. As soon as you walk in the door you are welcomed with a smile which makes a big difference if you are stressed about your animal. I thoroughly recommend them Read Less

Took my rats here to be treated after my old vet didn't know what she was doing. They were great and so helpful, I now have all the right medication and everything is written down well for me to remember, I was told a lot of information too, I am impressed! Read Less

Just a huge thank to all of you. Not only did you help us out but also kept me updated about my furbabie with photos and all and she is doing great , they have as much love for furbabies as you do.. I would recommend anyone to take there fur babies to them.. Read Less

So thankful to everyone for their help and support for our little bird George! He is now home, happy and doing great! Special thanks to Dr Jonathan and Dr Janet! I would recommend sugarloaf animal hospital to anyone and cannot speak highly enough of the service. Read Less

Huge gratitude to Dr Janet, Aimee and all the other lovely and dedicated staff at Sugarloaf Animal Hospital in Newcastle. They worked around the clock to save our furbaby Biscuit's life, and the level of care, knowledge and communication from the staff over the past 4 days was outstanding. Such a pleasure to meet such dedicated and caring people who understand pets are important and loved members of the family. So glad I got Biscuit to them in time, I have two very happy and relieved kids. Thankyou, thankyou, thankyou! Read Less

Really good care for your pets. Not always good at supplying documentation such as estimates, consultation notes or puppy graduation certificates on time. Usually days later than planned or even weeks.Read Less

From the very first contact I had with both the receptionists and vets at Sugarloaf, I found them to not only be exceptional in their levels of knowledge and expertise , but also the care and support they unstintingly offered. We had a very sick and much beloved rabbit and live 5 hours away from Sugarloaf, yet every day they checked in with me by phone to see how he was in immense detail. Dr Richard went beyond the call of duty repeatedly to assist me through a very distressing time, and Dr Mark was there on the phone at midnight the night our bunny died and the next day bending over backwards to give us the information and comfort we needed. Sugarloaf have proved outstanding in every way. I cannot thank them all enough for their loving and expert support which has helped us so much through a very stressful and sad time. What an amazing team, congratulations to the owners of such a superb organisation and all your staff, you have really created something special. Catherine, Andrew, Fergus and Lilla Read Less

I have been going to Sugarloaf Animal Hospital for 16 years and I wouldn't have it any other way. I have only good things to say about this veterinary hospital and have always had good experiences during the care of my pug dog. I travel out of my area to go here and really appreciate that Dr Mark and his team are so dedicated to work in partnership to achieve the best in our pets health care and are so reassuring, supportive and encouraging to us as a family.The team have always been professional, friendly, caring, compassionate and helpful, going above and beyond our expectations. I can't thank them enough. LOVE it, RAVE about it, and I HIGHLY recommend it. Read Less

I have been a client of Sugarloaf Animal Hospital for a long time. The entire staff have been unfailingly professional and friendly in their interactions with me and with my animals for more than 15 years. My beloved pets have received compassionate and expert attention throughout their lives and at the end of their lives, from the lovely people who have worked here. The vets and nurses are always willing to provide advice and try to solve any problems that arise with my animals' health or behaviour, and I know that I can contact them whenever I need to. Thank you everyone at Sugarloaf Animal Hospital. Read Less

Sugarloaf Animal is The Best. Every staff member is very caring. The vets are amazing, and make you feel at ease, explain all options and treatments available for your pet. Nothing is too much trouble. The best around.. Read Less

Sugarloaf Animal Hospital is THE place to take your pet, no matter how weird and wonderful they are. I live in Tamworth and own two pet rats, when one of them suddenly became unwell with respiratory distress I took her to a local vet here who tried her best to help my furball, however her respiratory distress reoccurred a few weeks later. After calling around the different vets in Tamworth, looking for someone who was knowledgeable in treating rats and being told they couldn't help, one recommended I give Sugarloaf Animal Hospital a call, stating they were the experts in "unusual" pets. And how! All their staff are amazing! I called up asking if they had a vet that was knowledgeable and experienced in treating rats with respiratory issues..."YES, we see pet rats almost every day. We even do phone consults." It was music to my ears! I had a great phone consult with the lovely Dr Mark...this man knows his rats! He had an answer for every one of my numerous questions, and he was encouraging of my attempts to learn about my rats and their health issues via Dr Google (unlike other vets I've encountered previously, who have been dismissive of my googling). He devised an action plan to manage the respiratory distress until I was able to travel to Newcastle, and allowed me to source the medication required through my local vet. When I did bring my rats in to be assessed, Dr Mark was even more amazing. He was very gentle and so thorough with his assessment of their health, it was impressive to watch him listen to each individual lobe of their tiny little lungs. Every single staff member I have encountered have been truly lovely! They genuinely care how you and your pet are doing, it's such a refreshing experience! My furball is back to being her happy self courtesy of the staff at Sugarloaf Animal Hospital, and no amount of thanks from me can express the gratitude I feel for this. Read Less

If you need a vet for birds, this place is the best. Avian vets can be hard to find so if you are a bird owner, you need to know where to find a good one for those emergencies that cannot be dealt with as well by your normal vet. The staff here are great and explain things really well. My Jewlz (a king parrot) had a nasty flying accident last year. The immediate care the practice provided and the follow up calls to check on him have left me very confident that these guys are staying in my contact list! Read Less