Cannon And Ball Veterinary Surgeons

Very disappointed I'm only on the DSP and rang to to confirm the price for my Ringneck Parrot and was told the price which was $26.00 for he's nails and $26 for his beck.which I even told the lady on the phone that worked out perfect as only on the Disability Pension and can pay for nails this fortnight and his beck next fortnight. So I booked in for today .the vet clipped his nails today and when I went to pay it was $58 I told them right away I can't afford them Price's and to better inform the reception about there prices I think this is a awful thing to do to a Disability person And wouldn't recommended this vet at all When the vet clipped his nails they even bleed and use normal nail clippers PLEASE BEWARE Read Less

Great Vet I highly recommend this practice. Always friendly reception and they do their best to help you quickly and efficiently. My Vet Kim is amazing. She remembers my cats even from my last visit which was years ago. Loving manner and great knowledge in all animals. She is a real animal person, gives me peace of mind that my animals are correctly looked after and I get the right information and advice :) might be a little pricey but with such good service I don't mind the fee's. Especially when it comes to the health of my animals which I wont put a price on. Also when i had an emergency late one Saturday night, the after hours service was excellent in helping me with my cat who had had some sort of fit. They returned my call within a couple mins and were very compassionate and understanding with great advice. Read Less

One of my cats passed last year while I was in Europe and my partner ran to this vets, unfortunately she passed away before he got there - however they held the body for him for a week for free and sent us a beautiful card saying sorry she passed. I took my other cat there for an infection he picked up and they were so kind and let me visit everyday and handled him very well! My old boy passed away recently we had him put down due to a major stroke and the vets came to the house and gave him the needle and he passed away peacefully in my arms and I can't thank this vet enough for how kind their staff are and their genuine love for animals! We also received a card for his passing. Read Less

Thank you so so so much to the extremely kind after hours vet who just called me back re: 2 naughty dogs getting up to high jinx whilst i house sat (and was/am now a jibbering mess - thank you for your patience and repeating things to me !) ill be seeing you in 24 days...thank you again i would have worried all night (and the owner too !)Read Less

Thank you for nursing our bird Ronaldo back to life. My son was devastated when we brought him in with a very slim to none chance of him making it though that night :( The team was amazing every step of the way not only with Ronaldo but with regular updates on his progress. He is slowly getting better now and almost back to his old self again. Thank you all for the wonderful work you doRead Less

my pups r my world and we've entrusted their health to cannon & ball for nearly 8yrs now- they've never failed us, they're there when times r good and they're there when times r very very bad. They loved my pups, have an amazing Afterhours service & I just don't kno where I'd be without them! Read Less

The most disgusting customer service I've ever had the misfortune of receiving. I accompanied a friend who had a bird whose needed grooming. We were treated very well, until the original price nearly tripled upon picking up this bird. I was astounded at the level vulgarity used by the staff towards us. It's obvious professionalism and compassion are lacking within this establishment, needless to say I will never return and I will always tell people about the disgraceful display. Read Less

Absolutely Disgusted. BOTTOM LINE:GO TO GREENCROSS VETS In my life I have had 3 female cats, all who have been desexed and recovered perfectly within a matter of days. After having my girl desexed I was instructed by a nurse to give her half her normal portion of food, to have her confined to a room that was quiet and dark, given examples such as a laundry, bathroom or bedroom. I was informed that she would be drowsy & tired for the following 24 hours, & that if at ANY point I was concerned at all between the date she had the procedure & the 14 days following before she had her stitches out that I could bring her back in and have her checked, be given extra medications & be given care under the surgery she had just had DAY OR NIGHT. From previous experience at other vets, I knew this all to be true. As instructed, I bought her home to mums room & into her kitty bed that I would have to say she has spent over half of her life span relaxing & sleeping in. At 11pm that evening, I awoke to my usually affectionate & content kitten now grunting & panting, running havoc around the room with pupils the size of her eyes. I placed her into her material mesh carrier in an attempt to calm my furry little girl, only to have her roll around inside the carrier & become quite distressed. After a minute of that behaviour I removed her to find that there was one stitch intact, & that she was making noises I could only compare to a puppy whining. At this point I thought it imperative to call the "expert." I explained the situation to the employee who answered, which I was then told that the vet would call me back. Upon getting the phone call back and after explaining this situation another 5 times to what seemed one very uninterested man, & asking repeatedly for instruction on what I should do with the same tiresome response of "I don't know because I can't see it" I spurted out in a panic "Can I bring her in please?" The rude and sarcastic response I got was "Well yeah, you'll have to won't you?" I was at the vet in 20 minutes & met the older "gentleman" (a term I am using very loosely) I had the pleasure of speaking to on the phone. Again, I had to explain what happened & I asked what could of caused this. No response, other than he'll be here with all the animals tonight, that only two stitches had come out on the exterior & that because she had eaten she would need to be monitored and wouldn't be able to come home until 4pm the next day. I was given a belittling speech about how this would've affected me if I had undergone the surgery & how the right thing to do would be to go home and rest and what would happen if I had done what she had done. I walked out feeling stupid, given the impression by someone who could see how concerned I was that I had bought her home & attempted to do circus tricks with her. As any worried owner, I rang at various points of the day to see how she was going. I was told that all had gone well & that she would be fine to come home at 4pm. Upon arriving at 3:45, I spoke to the employee at the desk who asked if I would like to fix up the account now. Unaware of ANY price, I was shown that it was more than what I had actually paid for the complete procedure the previous day. I opted to speak to the vetenarian. I asked him politely why had this happened to her & why had I not been told at ANY point during the previous evening or the following day of an additional cost. Wide eyed at these questions, I was laughed at & asked to have a look at myself. He pointed to her cat carrier & said "that's a confined space." Even after the way she was behaving in it last night? I was given salty responses such as "Exactly, when I had to come in and look after YOUR cat, who's going to pay me for getting out of bed?", "What kind of owner lets their cat who's just had surgery go home to a bedroom" & "yeah don't ever come in here again." I will take him up on that offer. Had I have waited until my normal vets were available this certainly wouldn't have happened. At the very least, they care & take pride in their careers. Read Less

Went in for a c5 shot, got a full examination on how my 15 week old was going, really impressed. Same service and dedication with my 9 year old cattle dog. They spade her from the rspca and have been her vet ever since. All three vets very capable , dedicated, and competent . Great work trust them and no rip off bills. I'd I had an elephant I would take it into canon and ball. Read Less

Forget Dr Chris Brown.Dr Peter for us anyday.I got such a shock to have my little dog very sick.The care and consideration for him was wonderful.I very much appreciate Peter and the staff for taking such good care of Ted. Read Less

This is not the staff's jobs this is their passion. They are beautiful, loving and caring and I can't thank you all enough for the care with Phoebe and now love with our new baby Penny. Both Mitchell & I love all of you. Read Less

The vets at Cannon and Ball are wonderful. Our experience has been with our chickens and they know how much we love them and do everything they can for them when needed. Awesome with birds. We feel very blessed to have them practice in our community. Read Less