The first visit was fine. Everyone was nice. It was just for a normal round of shots. But, we used their after hours hospital t On Saturday and it was terrible. We brought our puppy in because he was lying around crying in pain. He sometimes struggled to walk. We brought him in and the vet lifted up his legs, looked at his gums and checked his stools. Then she said if he's pooping and eating then he's fine and there was nothing wrong with him and maybe he ate something he wasn't supposed to. Fast forward to a day later, he's not any better. We took him to a different vet. This vet examined him more thoroughly and took more time to look him over. She pressed along his spine and found out he had strained a muscle pretty badly. It took her no time at all to figure this out. She gave him a shot and inflammatories. Now he's on bed rest. I know vets aren't perfect, but she was very dismissive of what we were trying to tell her. When we left we didn't feel like she had really put forth much effort and we kept second guessing her examination. We are so happy that we got a second opinion, but what a waste of $135 we spent here. Read Less

Doctor Rebecca was lovely, kind and understanding.. being a first time fur mum to a little kitten, it was great to have someone who is happy to answer all my silly questions that I have and assure that I'm doing good. The girl behide the desk was lovely as well and I loved that they have a cat space away from dogs and other people. Highly recommend. Read Less

I'm a Healthy Pets Plus member so when I moved to Lutwyche it was a logical choice to take my cat to this vet. Initially I wanted an urgent appointment and couldn't get one which was frustrating as my pet insurance is only through them (turned out eventually that my cat was fine) but for normal appointments and products they are great and always friendly. Good location with ample parking too which really is a bonus compared to some other vets I have used. Read Less