I arrived for a 10.50 appointment at 11am. I then sat there for 20 minutes until the vet came out to then say in front of the other clients that I had missed my appointment so I had to wait. And that they worked on an appointment basis system. There was absolutely no need to be spoken to in such a condescending manner. I was spoken to like a child. People can be late sometimes, for reasons out of their control. I then left because I thought there’s no way I’m having my dog be a patient at a clinic where you’re treated like a second class citizen for being late for an appointment. Read Less

Our dog was extremely ill on Saturday, 22 July 2017. On the previous day, we had made an appointment for her to be seen, but nothing was available until Monday, 24 July. As she was so ill on Saturday, we rang requesting an immediate appointment. No go; Green Cross would not accommodate us. The disappointing aspect of this was we belonged to Green Cross Healthy Pets Plus. While this does not purport itself to be loyalty program, it is just that. We expect loyalty is a two-way thing. Our dog was put down later on Saturday by the professional staff at the Animal Emergency Hospital at Jindalee. The future holds another dog and a new veterinary service. Read Less

My dog Ollie has a lot of trouble during vet visits, he becomes extremely anxious. Dr Julie Cox spend a great deal of time trying different approaches until one worked. He had his needle without a flinch, and was eating out of her hand and having pats by the end of the visit - he usually hates vets. I would highly recommend Julie, she really went the extra mile and was very knowledgeable. Read Less

Dr Julie Cox, Veterinary Director at this clinic is such a beautiful vet and helped us through the journey of letting our old dog go at the right time. All of the care we've had at Greencross at Kenmore has been great, but Julie really showed exemplary practice and care when we and our beloved 16 y.o. Mitzi needed it at the end of her life. Read Less