Greencross Vets Robina
Robina, Queensland
Reviews
Monica Schiltz
24 May 2018
REPORT
Took my happy dog in with the start of an ear infection last Monday don't normally use this vet! My other vet always prescribes Dermotic which always works straight away but the vet said no and prescr...
Took my happy dog in with the start of an ear infection last Monday don't normally use this vet! My other vet always prescribes Dermotic which always works straight away but the vet said no and prescribed CANAURAL! By Wednesday night my dog was in so much discomfort and pain. At midnight started cleansing out the poisonous TOXIC CANAURAL with Epi-otic and started researching this drug! Was horrified that the side effects are LOSS OF HEARING! Sent them a message that my dog was in agonizing pain! Didn't hear anything so Friday rang to complain and the manager said she would follow it up and ring me Monday! Well didn't hear anything so rang today 4 days later, she finally rang and said I needed to bring my dog back in! Care factor of this vet is ZERO! Won't be going back!
Ellen Steward
19 Mar 2018
REPORT
Easy to get in, awesome staff, very helpful and you feel they care when they check in the next day.
dane bamberry
1 Mar 2018
REPORT
Previous to this, everything has gone well with this Vet. This is a similar story to the last review that gave 1 star. I simply went in to drop my dog off for a surgery and they breezed through a form...
Previous to this, everything has gone well with this Vet. This is a similar story to the last review that gave 1 star. I simply went in to drop my dog off for a surgery and they breezed through a form saying 'okay so she's booked in for this and this' and to 'sign here'. The second 'thing' was actually going to cost a lot of money if they should need to do it, which was not announced to me at the time. Later on we get told that it did take place and that it was an extra couple hundred dollars. At no point when I got there was I ASKED that IF this were to take place, it would be 'x' amount of dollars and if I was okay with that. They simply proceeded to do it then charge me. Complete shafting.
As I said, everything before this has been really good but this was bulls***. To charge someone for something without ever letting them know they would be charged.
Slack.
To be honest, the person I dealt with was absolutely fine and friendly, but sh**, if you're going to charge someone for something, let them know BEFORE you do it or at least ask permission.
Sorry guys. Not good.
Jimmy-Joe Corbett
5 Feb 2018
REPORT
Avoid at all cost! I called this vet to get a repeat prescription for my dogs contact rash on her tummy, as she has been treated for this by green cross vets before. They told us that they could not g...
Avoid at all cost! I called this vet to get a repeat prescription for my dogs contact rash on her tummy, as she has been treated for this by green cross vets before. They told us that they could not give us a repeat prescription without a consultation and this would be $72 + drugs. As we had no choice we agreed. I told them during the consult that she had also suffered with ear mites before and that May be contributing to the itching, the vet said “ I’ll take a quick look” and diagnosed that she didn’t have mites but she did have a yeast infection. We left with a set of drops, the rash tablets and a $261 bill. They had charged me an additional $53.20 for putting a swab in my dogs ears during the consult. There was no mention of this at the time, it was just added to my bill. What was the $72 consult fee for is not to assess the dogs health. After checking the rate charged for the drops $82.20!!!!! I checked the price via google and found multiple retailers selling them for less than $40!
Shaun Borg
9 Jan 2018
REPORT
It's Where I Take My Pet Angel To Staff Have Always Been Helpful Polite & If U Don't Understand They Explain It For U.
Stone Gye
2 Jan 2018
REPORT
Lucian (70kg, 18mos old Cane Corso) decided to do a runner and was found in the Robina Town Centre. A staff member at Greencross Vets Robina took Lucian with them and they contacted me to collect him....
Lucian (70kg, 18mos old Cane Corso) decided to do a runner and was found in the Robina Town Centre. A staff member at Greencross Vets Robina took Lucian with them and they contacted me to collect him. It was such a relief to have him back and to see him so happy. Thank you so much for your service!
Katie Berry
24 May 2017
REPORT
Andrew Unite
23 Mar 2017
REPORT
I am shocked and appalled at the service I received at this clinic. They treat your pet like a commodity. "Upselling" services like insurance and upgraded stiches for desexing at ever visit. I took...
I am shocked and appalled at the service I received at this clinic. They treat your pet like a commodity. "Upselling" services like insurance and upgraded stiches for desexing at ever visit. I took my 7 month old in for X-rays was quoted $500 (expensive as is) and charge $605 on return. My beloved pet requires surgery on her hip and they quoted $2,500.00 and on a second quote from a competitor have now booked the quote for a mere $700.00. The price difference is ridiculous and their pricing in general is daylight robbery.
I would not recommend their services, stay away at all costs unless you want to be ripped off.
Noah Farmer
8 Jul 2016
REPORT
Kranky G
19 Jan 2016
REPORT
Great service looking after our cat
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
(07) 5593 0300
25 Robina Parkway
Robina Queensland 4226
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
08:30AM-14:00PM
Popular Hours
Closed on Sunday
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Closed on {{popularHourDay.text}}
Is this your business?
CLAIM IT HEREIncorrect information? Let us know
Greencross Vets Robina
Robina, Queensland
25 Robina Parkway
Robina Queensland 4226
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
08:30AM-14:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Monica Schiltz
24 May 2018
Took my happy dog in with the start of an ear infection last Monday don't normally use this vet! My other vet always prescribes Dermotic which always works straight away but the vet said no and prescr...
Took my happy dog in with the start of an ear infection last Monday don't normally use this vet! My other vet always prescribes Dermotic which always works straight away but the vet said no and prescribed CANAURAL! By Wednesday night my dog was in so much discomfort and pain. At midnight started cleansing out the poisonous TOXIC CANAURAL with Epi-otic and started researching this drug! Was horrified that the side effects are LOSS OF HEARING! Sent them a message that my dog was in agonizing pain! Didn't hear anything so Friday rang to complain and the manager said she would follow it up and ring me Monday! Well didn't hear anything so rang today 4 days later, she finally rang and said I needed to bring my dog back in! Care factor of this vet is ZERO! Won't be going back!
Ellen Steward
19 Mar 2018
Easy to get in, awesome staff, very helpful and you feel they care when they check in the next day.
dane bamberry
1 Mar 2018
Previous to this, everything has gone well with this Vet. This is a similar story to the last review that gave 1 star. I simply went in to drop my dog off for a surgery and they breezed through a form...
Previous to this, everything has gone well with this Vet. This is a similar story to the last review that gave 1 star. I simply went in to drop my dog off for a surgery and they breezed through a form saying 'okay so she's booked in for this and this' and to 'sign here'. The second 'thing' was actually going to cost a lot of money if they should need to do it, which was not announced to me at the time. Later on we get told that it did take place and that it was an extra couple hundred dollars. At no point when I got there was I ASKED that IF this were to take place, it would be 'x' amount of dollars and if I was okay with that. They simply proceeded to do it then charge me. Complete shafting.
As I said, everything before this has been really good but this was bulls***. To charge someone for something without ever letting them know they would be charged.
Slack.
To be honest, the person I dealt with was absolutely fine and friendly, but sh**, if you're going to charge someone for something, let them know BEFORE you do it or at least ask permission.
Sorry guys. Not good.
Jimmy-Joe Corbett
5 Feb 2018
Avoid at all cost! I called this vet to get a repeat prescription for my dogs contact rash on her tummy, as she has been treated for this by green cross vets before. They told us that they could not g...
Avoid at all cost! I called this vet to get a repeat prescription for my dogs contact rash on her tummy, as she has been treated for this by green cross vets before. They told us that they could not give us a repeat prescription without a consultation and this would be $72 + drugs. As we had no choice we agreed. I told them during the consult that she had also suffered with ear mites before and that May be contributing to the itching, the vet said “ I’ll take a quick look” and diagnosed that she didn’t have mites but she did have a yeast infection. We left with a set of drops, the rash tablets and a $261 bill. They had charged me an additional $53.20 for putting a swab in my dogs ears during the consult. There was no mention of this at the time, it was just added to my bill. What was the $72 consult fee for is not to assess the dogs health. After checking the rate charged for the drops $82.20!!!!! I checked the price via google and found multiple retailers selling them for less than $40!
Shaun Borg
9 Jan 2018
It's Where I Take My Pet Angel To Staff Have Always Been Helpful Polite & If U Don't Understand They Explain It For U.
Stone Gye
2 Jan 2018
Lucian (70kg, 18mos old Cane Corso) decided to do a runner and was found in the Robina Town Centre. A staff member at Greencross Vets Robina took Lucian with them and they contacted me to collect him....
Lucian (70kg, 18mos old Cane Corso) decided to do a runner and was found in the Robina Town Centre. A staff member at Greencross Vets Robina took Lucian with them and they contacted me to collect him. It was such a relief to have him back and to see him so happy. Thank you so much for your service!
Katie Berry
24 May 2017
Andrew Unite
23 Mar 2017
I am shocked and appalled at the service I received at this clinic. They treat your pet like a commodity. "Upselling" services like insurance and upgraded stiches for desexing at ever visit. I took...
I am shocked and appalled at the service I received at this clinic. They treat your pet like a commodity. "Upselling" services like insurance and upgraded stiches for desexing at ever visit. I took my 7 month old in for X-rays was quoted $500 (expensive as is) and charge $605 on return. My beloved pet requires surgery on her hip and they quoted $2,500.00 and on a second quote from a competitor have now booked the quote for a mere $700.00. The price difference is ridiculous and their pricing in general is daylight robbery.
I would not recommend their services, stay away at all costs unless you want to be ripped off.
Noah Farmer
8 Jul 2016
Kranky G
19 Jan 2016
Great service looking after our cat
Photo Gallery
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CLAIM IT HEREIncorrect information? Let us know