Pet Emergency
Stafford Heights, Queensland
Reviews
Geraldine
22 May 2023
REPORT
My daughter and I found a lost dog that was literally on Hanford Rd, Zillmere. We quickly parked in the side street and found him again in the park opposite the school. We got his trust and led him to...
My daughter and I found a lost dog that was literally on Hanford Rd, Zillmere. We quickly parked in the side street and found him again in the park opposite the school. We got his trust and led him to our car, my daughter had to carry him into the car, he climbed all over us in the front seat, we had no choice but to leave him where he was because he was so scared and all he wanted was to be close to us so I hugged him all the way to Stafford QVS. When we were there my daughter walked him half way to the counter and he wouldn't go any further, when I told the nurse that we were there after speaking to her earlier on the phone, she quickly put the lead around his neck and tried to drag him when he was clearly traumatized, I told her not to do that, my daughter and I coaxed him further, then she struggled with him trying to put him behind the counter at the same time explaining that when he is taken through the doors it is their responsibility and we will have to sign a waiver form. She brought him behind the desk at the same time looking for the form he was clearly distressed, he was struggling to get to us but ended up climbing the filing cabinet and knocking a few items all over the floor, he looked at my daughter with a look that just broke our hearts. While my daughter was completing the form another nurse came in to hold him while the first nurse scanned him, I had to ask her if he was micro chipped and she said he was, I was so relieved but wasn't sure if she said that to get rid of us. We left there feeling like we did the wrong thing by him, he trusted us and we betrayed him! The vet nurse was not king or gentle or even tried to gain his trust, in fact she didn't have the time for him at all. The next day I called to see if the owner had taken him home ,we were so worried about him. The girl who answered was new and had to find out if she was allowed to give out that information, and course the answer was NO and that was it, no explanation as to why, they made me feel like a criminal. We never even new his name. As we found him on Sunday all vets but the specialist/Emergency vets were closed, we had a choice of Albany Creek or Stafford QVS, we picked the wrong one. I've had experiences with both and all I can say is I have had my worst experiences at QVS including this one.
Mark Hood
15 Feb 2023
REPORT
From telephone communications to meeting Vet Karen Teo, the care and honestly was like I knew them before. All was explained in such a empathetic way as I had to make the decision to have my chocolat...
From telephone communications to meeting Vet Karen Teo, the care and honestly was like I knew them before. All was explained in such a empathetic way as I had to make the decision to have my chocolate boy ( heathy 13 year old ) to rest as the operation would have been very hard on him and the possible cancer if removed could have spread . I just can’t fault any soul I met that horrible morning. Karen and team thank you. Mark
Margarett McPherson
30 May 2021
REPORT
Two weeks ago my 13 year old dog collapsed. Being a Sunday my normal vet was closed and so I took her to the Stafford emergency vet. The female vet I saw was appallingly offhand and delivered the tr...
Two weeks ago my 13 year old dog collapsed. Being a Sunday my normal vet was closed and so I took her to the Stafford emergency vet. The female vet I saw was appallingly offhand and delivered the traumatic diagnosis, splenal bleed, dispassionately and without any indication that the news left me reeling. I had to euthanize her with no time to absorb the news and without a backwards glance the vet disappeared. I was in complete shock and my son, whom I had had to contact because I was unable to lift a 30 kg dog, had to complete the forms. The only person who seemed in the least sympathetic was the receptionist. I have made a complaint but am still traumatized by the whole situation. I have had to euthanize animals previously and have never been treated so insensitively.
peter bridges
12 Feb 2021
REPORT
Where do I start Professional , always look at your puppy if your puppy trusts you then its easy
Jeff
13 May 2019
REPORT
I though that people chose to work with animals beciuse they care for them. Not at this place!
Must be something very wrong in the way this place is managed to get such a blunt team. Examing animals i...
I though that people chose to work with animals beciuse they care for them. Not at this place!
Must be something very wrong in the way this place is managed to get such a blunt team. Examing animals in the most cold and agresive way. The vet nurses couldn't even say hi, G-d forbid smile or show some basic human empty. The vet was just as cold and unkind to the cat as the nurse, yet pretty focused on ordering unnecessary imiging and labs we had to pay for at the end
We had to waite over an hour for the vet to join us in the examination room. While on the other side of the back door of our room, a group of employees had a mini party. Telling stories and laughing out loud the entire time we were there - about hour and a half . Makes you wonder, who looks after the admitted animals, when all of this going on?
Horrible place with bad vibe and care.
Will never take any living creature back to that place again.
Fiona Vanwaveren-Wilshire
18 Jul 2018
REPORT
Looked after my dog ok but charge like a wounded bull. There is no after care offered for your animal. Really disappointing.
Mikala Lovett
8 May 2018
REPORT
Where do I start with this place.. I felt a little at ease with first vet Hannah, although she lacked sympathy of any kind. Then my dog got shifted to another vet the next day Bree who was much much b...
Where do I start with this place.. I felt a little at ease with first vet Hannah, although she lacked sympathy of any kind. Then my dog got shifted to another vet the next day Bree who was much much better and seemed caring, although had clearly pulled a random quote from no where.
My dog was hopefully going to be coming home after one night but I wait 2 hours for a courtesy follow up call and every time I phoned I got someone different who had no clue about my dog.
Finally picked her up and the vet did not even come and speak to me before discharging, I had to insist on speaking to her to get taken seriously.
Then came the final bill, this figure magically rose to over a thousand dollars when I questioned it they realised they had charged me an extra night (fancy that) that made it come down a little bit (which they believed they were doing it as a favour). The bill was still more than what vet Bree had quoted me on the phone to continue with treatment. Who knows with this guys! I think they just pull random numbers to charge their customers but I’m not having it! I’m sure I will get a harassing phone call to pay the remainder but I think I’ve already paid more than what the service was worth. To top it off they made up a random date of birth for my dog which I had not written anywhere... really unprofessional guys.
Jess A
16 Mar 2018
REPORT
Cannot rate this place highly enough, you can tell they really have a passion for what they do which reflects on how great they are.
Smash
17 Jan 2018
REPORT
Whether I'm having Pet Emergency treat my animals or turning over found, injured wildlife the staff are always helpful, supportive, & great with communication. Plus their 24 hour service has saved us ...
Whether I'm having Pet Emergency treat my animals or turning over found, injured wildlife the staff are always helpful, supportive, & great with communication. Plus their 24 hour service has saved us (and some wild ones) on multiple occasions. THANK YOU PET EMERGENCY FOR ALL THE WONDERFUL THINGS YOU DO.
Gypsy Girl
14 Jan 2018
REPORT
Held up because they couldn’t find a small torch to get a good look at my little cats eyes. Vet wasn’t sure and needed a second opinion, after I told her exactly what it was.....turned out it was exac...
Held up because they couldn’t find a small torch to get a good look at my little cats eyes. Vet wasn’t sure and needed a second opinion, after I told her exactly what it was.....turned out it was exactly what I told her it would be.
My bank stuffed up my CC payment and couldn’t fix it over the weekend, so I was unable to fix up the cost of the appointment. So instead of just letting me leave my licence and even my CC, I was sent home without medication that my cat needed for her inflammation in her 3rd eyelid.
Apparently, they have no concern for the welfare of animals, just their wallet.
I hope they never have children sent away from hospital cause they don’t have the money upfront, due to no fault of their own.
Of course I’ll pay my bill, but I won’t be bringing my fur babies back here. Should have gone to Chemist Warehouse and bought some eye ointment....wouldn’t have cost me $300!
Gabriele e Raquel Motta
25 Dec 2017
REPORT
Got us to do two futile scans (another vet told us were not even needed as it was enough to feel the problem with a hand) and then wanted to operate the dog for 5000 dollars when another vet did it fo...
Got us to do two futile scans (another vet told us were not even needed as it was enough to feel the problem with a hand) and then wanted to operate the dog for 5000 dollars when another vet did it for 3000. I would have given 0 stars, if it were possible, were it not that they had pity on my crying mum and only made us pay for the stay and not for the useless scans. Not going to this bunch of thieves any more.
Bonnie McChicken
16 Apr 2017
REPORT
We had to put our cat down and the girls there took such amazing care of our little girl. They talked us through of what was going to happen and we felt very ressured in a very stressful time. I would...
We had to put our cat down and the girls there took such amazing care of our little girl. They talked us through of what was going to happen and we felt very ressured in a very stressful time. I would highly recommend
Jenny Velkovic
9 Apr 2017
REPORT
Wonderful service. reception staff were awesome over the phone and answered many of my questions. When I arrived they were expecting me and Worzel and I went straight to a consult room... The next d...
Wonderful service. reception staff were awesome over the phone and answered many of my questions. When I arrived they were expecting me and Worzel and I went straight to a consult room... The next day when I came to collect him there were a number of emergencies which meant our departure was delayed. Again staff were awesome, apologetic and helpful. The staff were also very compassionate to people who were going through a traumatic event. Absolutely wonderful frontline and vet staff.
Peej Wilco
21 Mar 2017
REPORT
Life savers! Seen my fur babies on multiple occasions and always been there for us.
Leigh Pedds
18 Feb 2017
REPORT
Just bloody excellent. Thank you
Kevin Yeh
20 Nov 2016
REPORT
Thank you for the very timely and warm service in this traumatic time. The staff are very knowledgeable and the charges was clearly laid out and reasonable.
Jayne Moriarty
6 Aug 2016
REPORT
All the staff were lovely, helpful & very caring through this traumatic time. But most importantly, their knowledge of medicine was excellent- and as a Dr, I have some pretty high standards Cannot fa...
All the staff were lovely, helpful & very caring through this traumatic time. But most importantly, their knowledge of medicine was excellent- and as a Dr, I have some pretty high standards Cannot fault them!
Kiki Allan
17 Jul 2016
REPORT
Totally recommend this vet to the last instance or when you have an emergency at 2am in the morning ... like we had!
They care about your pet and give you the proper feedback and needs of your pet.
Wai Leung Chan
1 Dec 2015
REPORT
Very very helpful receptionist (Kathy), gave me valuable suggestions, and honestly and clearly to tell me all the prices, explain our dog conditions and how to do it and what to do, very professional,...
Very very helpful receptionist (Kathy), gave me valuable suggestions, and honestly and clearly to tell me all the prices, explain our dog conditions and how to do it and what to do, very professional, thank you so much!
Jason Hainey
23 Aug 2015
REPORT
Amazing vet, they've saved my cat from 3 emergency illnesses to date. You can rest assured that your pet is in the best of care with them!
Lani P.
12 Mar 2015
REPORT
In an ideal world pets would get sick in the business hours of their usual vet. Actually, ideally they'd never get sick at all. But Murphy is a bugger and you can bet your bottom dollar they're going ...
In an ideal world pets would get sick in the business hours of their usual vet. Actually, ideally they'd never get sick at all. But Murphy is a bugger and you can bet your bottom dollar they're going to get sick on a Saturday afternoon when it's a visit to the after hours vet.Thankfully, Pet Emergency operates out of Queensland Vets at Stafford Heights and before midnight charge a lower fee for after hour consults. The pooch and I were seen to relatively promptly for what was a busy weekend of consults and injured animal drop offs for the clinic.The vet that saw to us was warm and friendly. There was no hard sell for product -- just honest advice and diagnosis.These guys are firmly in the pet black book. You hope you never need to call upon them but you're thankful they're there if needed.
Deborah Taylor
24 Nov 2014
REPORT
Phil and the team at Stafford Pet-Emergency provided excellent service when I rushed my cat in for urgent medical attention recently. Their immediate customer service, vet care and follow up communica...
Phil and the team at Stafford Pet-Emergency provided excellent service when I rushed my cat in for urgent medical attention recently. Their immediate customer service, vet care and follow up communication was extremely professional and I felt very looked after. My cat is in good health too! When complications arose later with my insurance claim Phil was on hand to provide back up medical documents and support to ensure my claim was fairly assessed. Nothing was too much trouble and everyone was friendly, polite and professional, I cannot recommend them highly enough. Thanks for your support and wonderful service. Kind Regards,
Rowan Wade
21 Oct 2014
REPORT
Greeted by the staff who gave professional service and applied the princables of triage well.
Stephanie O.
15 Mar 2014
REPORT
Very pricey place for a bunch of vets who stand around doing testing all day. The point of taking tests is to find the problem and rule out what could be.Unfortunately the vets here are not about the ...
Very pricey place for a bunch of vets who stand around doing testing all day. The point of taking tests is to find the problem and rule out what could be.Unfortunately the vets here are not about the doing all they can for your pet but rather what they can do as a business. They will go the latter because it's, and I quote, "worthless" as our dog's doctor, Phillip Thomas, so nonchalantly expressed in a conclusion meeting about our beloved dog, Bentley, who passed away. We still do not know what the cause of her death was and we have no answers. However, we did manage to be invoiced a nice hefty bill.Their staff are not properly trained and don't have very good phone manner especially when communication is their way of conveying the updates of your pets conditions.Not to mention the staff there know absolutely nothing and never have an answer and aren't to enthusiastic in finding out. A loss is a loss, pets are no less worthy than a human life and animals become a part of peoples lives and journeys. This clinic is insufficient in their work, their research and their communication.If you do take your pet here - don't believe everything they tell you and get a second opinion.
Kira C.
2 Jul 2013
REPORT
I took Willow here one night after finding a huge hole in her chest. It was just a burst abcess and it wasn't a big deal. If you have an animal friend, you know that even the smallest thing can seem...
I took Willow here one night after finding a huge hole in her chest. It was just a burst abcess and it wasn't a big deal. If you have an animal friend, you know that even the smallest thing can seem like a huge deal.We had a little bit of a wait before being seen. It meant we went from being before 12am, to after, which upped the price a fair bit (just something to consider if you're on a tight budget). The vet we saw was patient and helpful.While it is pricey, they are open 24/7 and the prices reflect that. I'm just glad that they were there for me when I had an emergency so late at night.
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Please call
(07) 3359 5333
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
6a
12p
6p
12a
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Pet Emergency
Stafford Heights, Queensland
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
12a
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Geraldine
22 May 2023
My daughter and I found a lost dog that was literally on Hanford Rd, Zillmere. We quickly parked in the side street and found him again in the park opposite the school. We got his trust and led him to...
My daughter and I found a lost dog that was literally on Hanford Rd, Zillmere. We quickly parked in the side street and found him again in the park opposite the school. We got his trust and led him to our car, my daughter had to carry him into the car, he climbed all over us in the front seat, we had no choice but to leave him where he was because he was so scared and all he wanted was to be close to us so I hugged him all the way to Stafford QVS. When we were there my daughter walked him half way to the counter and he wouldn't go any further, when I told the nurse that we were there after speaking to her earlier on the phone, she quickly put the lead around his neck and tried to drag him when he was clearly traumatized, I told her not to do that, my daughter and I coaxed him further, then she struggled with him trying to put him behind the counter at the same time explaining that when he is taken through the doors it is their responsibility and we will have to sign a waiver form. She brought him behind the desk at the same time looking for the form he was clearly distressed, he was struggling to get to us but ended up climbing the filing cabinet and knocking a few items all over the floor, he looked at my daughter with a look that just broke our hearts. While my daughter was completing the form another nurse came in to hold him while the first nurse scanned him, I had to ask her if he was micro chipped and she said he was, I was so relieved but wasn't sure if she said that to get rid of us. We left there feeling like we did the wrong thing by him, he trusted us and we betrayed him! The vet nurse was not king or gentle or even tried to gain his trust, in fact she didn't have the time for him at all. The next day I called to see if the owner had taken him home ,we were so worried about him. The girl who answered was new and had to find out if she was allowed to give out that information, and course the answer was NO and that was it, no explanation as to why, they made me feel like a criminal. We never even new his name. As we found him on Sunday all vets but the specialist/Emergency vets were closed, we had a choice of Albany Creek or Stafford QVS, we picked the wrong one. I've had experiences with both and all I can say is I have had my worst experiences at QVS including this one.
Mark Hood
15 Feb 2023
From telephone communications to meeting Vet Karen Teo, the care and honestly was like I knew them before. All was explained in such a empathetic way as I had to make the decision to have my chocolat...
From telephone communications to meeting Vet Karen Teo, the care and honestly was like I knew them before. All was explained in such a empathetic way as I had to make the decision to have my chocolate boy ( heathy 13 year old ) to rest as the operation would have been very hard on him and the possible cancer if removed could have spread . I just can’t fault any soul I met that horrible morning. Karen and team thank you. Mark
Margarett McPherson
30 May 2021
Two weeks ago my 13 year old dog collapsed. Being a Sunday my normal vet was closed and so I took her to the Stafford emergency vet. The female vet I saw was appallingly offhand and delivered the tr...
Two weeks ago my 13 year old dog collapsed. Being a Sunday my normal vet was closed and so I took her to the Stafford emergency vet. The female vet I saw was appallingly offhand and delivered the traumatic diagnosis, splenal bleed, dispassionately and without any indication that the news left me reeling. I had to euthanize her with no time to absorb the news and without a backwards glance the vet disappeared. I was in complete shock and my son, whom I had had to contact because I was unable to lift a 30 kg dog, had to complete the forms. The only person who seemed in the least sympathetic was the receptionist. I have made a complaint but am still traumatized by the whole situation. I have had to euthanize animals previously and have never been treated so insensitively.
peter bridges
12 Feb 2021
Where do I start Professional , always look at your puppy if your puppy trusts you then its easy
Jeff
13 May 2019
I though that people chose to work with animals beciuse they care for them. Not at this place!
Must be something very wrong in the way this place is managed to get such a blunt team. Examing animals i...
I though that people chose to work with animals beciuse they care for them. Not at this place!
Must be something very wrong in the way this place is managed to get such a blunt team. Examing animals in the most cold and agresive way. The vet nurses couldn't even say hi, G-d forbid smile or show some basic human empty. The vet was just as cold and unkind to the cat as the nurse, yet pretty focused on ordering unnecessary imiging and labs we had to pay for at the end
We had to waite over an hour for the vet to join us in the examination room. While on the other side of the back door of our room, a group of employees had a mini party. Telling stories and laughing out loud the entire time we were there - about hour and a half . Makes you wonder, who looks after the admitted animals, when all of this going on?
Horrible place with bad vibe and care.
Will never take any living creature back to that place again.
Fiona Vanwaveren-Wilshire
18 Jul 2018
Looked after my dog ok but charge like a wounded bull. There is no after care offered for your animal. Really disappointing.
Mikala Lovett
8 May 2018
Where do I start with this place.. I felt a little at ease with first vet Hannah, although she lacked sympathy of any kind. Then my dog got shifted to another vet the next day Bree who was much much b...
Where do I start with this place.. I felt a little at ease with first vet Hannah, although she lacked sympathy of any kind. Then my dog got shifted to another vet the next day Bree who was much much better and seemed caring, although had clearly pulled a random quote from no where.
My dog was hopefully going to be coming home after one night but I wait 2 hours for a courtesy follow up call and every time I phoned I got someone different who had no clue about my dog.
Finally picked her up and the vet did not even come and speak to me before discharging, I had to insist on speaking to her to get taken seriously.
Then came the final bill, this figure magically rose to over a thousand dollars when I questioned it they realised they had charged me an extra night (fancy that) that made it come down a little bit (which they believed they were doing it as a favour). The bill was still more than what vet Bree had quoted me on the phone to continue with treatment. Who knows with this guys! I think they just pull random numbers to charge their customers but I’m not having it! I’m sure I will get a harassing phone call to pay the remainder but I think I’ve already paid more than what the service was worth. To top it off they made up a random date of birth for my dog which I had not written anywhere... really unprofessional guys.
Jess A
16 Mar 2018
Cannot rate this place highly enough, you can tell they really have a passion for what they do which reflects on how great they are.
Smash
17 Jan 2018
Whether I'm having Pet Emergency treat my animals or turning over found, injured wildlife the staff are always helpful, supportive, & great with communication. Plus their 24 hour service has saved us ...
Whether I'm having Pet Emergency treat my animals or turning over found, injured wildlife the staff are always helpful, supportive, & great with communication. Plus their 24 hour service has saved us (and some wild ones) on multiple occasions. THANK YOU PET EMERGENCY FOR ALL THE WONDERFUL THINGS YOU DO.
Gypsy Girl
14 Jan 2018
Held up because they couldn’t find a small torch to get a good look at my little cats eyes. Vet wasn’t sure and needed a second opinion, after I told her exactly what it was.....turned out it was exac...
Held up because they couldn’t find a small torch to get a good look at my little cats eyes. Vet wasn’t sure and needed a second opinion, after I told her exactly what it was.....turned out it was exactly what I told her it would be.
My bank stuffed up my CC payment and couldn’t fix it over the weekend, so I was unable to fix up the cost of the appointment. So instead of just letting me leave my licence and even my CC, I was sent home without medication that my cat needed for her inflammation in her 3rd eyelid.
Apparently, they have no concern for the welfare of animals, just their wallet.
I hope they never have children sent away from hospital cause they don’t have the money upfront, due to no fault of their own.
Of course I’ll pay my bill, but I won’t be bringing my fur babies back here. Should have gone to Chemist Warehouse and bought some eye ointment....wouldn’t have cost me $300!
Gabriele e Raquel Motta
25 Dec 2017
Got us to do two futile scans (another vet told us were not even needed as it was enough to feel the problem with a hand) and then wanted to operate the dog for 5000 dollars when another vet did it fo...
Got us to do two futile scans (another vet told us were not even needed as it was enough to feel the problem with a hand) and then wanted to operate the dog for 5000 dollars when another vet did it for 3000. I would have given 0 stars, if it were possible, were it not that they had pity on my crying mum and only made us pay for the stay and not for the useless scans. Not going to this bunch of thieves any more.
Bonnie McChicken
16 Apr 2017
We had to put our cat down and the girls there took such amazing care of our little girl. They talked us through of what was going to happen and we felt very ressured in a very stressful time. I would...
We had to put our cat down and the girls there took such amazing care of our little girl. They talked us through of what was going to happen and we felt very ressured in a very stressful time. I would highly recommend
Jenny Velkovic
9 Apr 2017
Wonderful service. reception staff were awesome over the phone and answered many of my questions. When I arrived they were expecting me and Worzel and I went straight to a consult room... The next d...
Wonderful service. reception staff were awesome over the phone and answered many of my questions. When I arrived they were expecting me and Worzel and I went straight to a consult room... The next day when I came to collect him there were a number of emergencies which meant our departure was delayed. Again staff were awesome, apologetic and helpful. The staff were also very compassionate to people who were going through a traumatic event. Absolutely wonderful frontline and vet staff.
Peej Wilco
21 Mar 2017
Life savers! Seen my fur babies on multiple occasions and always been there for us.
Leigh Pedds
18 Feb 2017
Just bloody excellent. Thank you
Kevin Yeh
20 Nov 2016
Thank you for the very timely and warm service in this traumatic time. The staff are very knowledgeable and the charges was clearly laid out and reasonable.
Jayne Moriarty
6 Aug 2016
All the staff were lovely, helpful & very caring through this traumatic time. But most importantly, their knowledge of medicine was excellent- and as a Dr, I have some pretty high standards Cannot fa...
All the staff were lovely, helpful & very caring through this traumatic time. But most importantly, their knowledge of medicine was excellent- and as a Dr, I have some pretty high standards Cannot fault them!
Kiki Allan
17 Jul 2016
Totally recommend this vet to the last instance or when you have an emergency at 2am in the morning ... like we had!
They care about your pet and give you the proper feedback and needs of your pet.
Wai Leung Chan
1 Dec 2015
Very very helpful receptionist (Kathy), gave me valuable suggestions, and honestly and clearly to tell me all the prices, explain our dog conditions and how to do it and what to do, very professional,...
Very very helpful receptionist (Kathy), gave me valuable suggestions, and honestly and clearly to tell me all the prices, explain our dog conditions and how to do it and what to do, very professional, thank you so much!
Jason Hainey
23 Aug 2015
Amazing vet, they've saved my cat from 3 emergency illnesses to date. You can rest assured that your pet is in the best of care with them!
Lani P.
12 Mar 2015
In an ideal world pets would get sick in the business hours of their usual vet. Actually, ideally they'd never get sick at all. But Murphy is a bugger and you can bet your bottom dollar they're going ...
In an ideal world pets would get sick in the business hours of their usual vet. Actually, ideally they'd never get sick at all. But Murphy is a bugger and you can bet your bottom dollar they're going to get sick on a Saturday afternoon when it's a visit to the after hours vet.Thankfully, Pet Emergency operates out of Queensland Vets at Stafford Heights and before midnight charge a lower fee for after hour consults. The pooch and I were seen to relatively promptly for what was a busy weekend of consults and injured animal drop offs for the clinic.The vet that saw to us was warm and friendly. There was no hard sell for product -- just honest advice and diagnosis.These guys are firmly in the pet black book. You hope you never need to call upon them but you're thankful they're there if needed.
Deborah Taylor
24 Nov 2014
Phil and the team at Stafford Pet-Emergency provided excellent service when I rushed my cat in for urgent medical attention recently. Their immediate customer service, vet care and follow up communica...
Phil and the team at Stafford Pet-Emergency provided excellent service when I rushed my cat in for urgent medical attention recently. Their immediate customer service, vet care and follow up communication was extremely professional and I felt very looked after. My cat is in good health too! When complications arose later with my insurance claim Phil was on hand to provide back up medical documents and support to ensure my claim was fairly assessed. Nothing was too much trouble and everyone was friendly, polite and professional, I cannot recommend them highly enough. Thanks for your support and wonderful service. Kind Regards,
Rowan Wade
21 Oct 2014
Greeted by the staff who gave professional service and applied the princables of triage well.
Stephanie O.
15 Mar 2014
Very pricey place for a bunch of vets who stand around doing testing all day. The point of taking tests is to find the problem and rule out what could be.Unfortunately the vets here are not about the ...
Very pricey place for a bunch of vets who stand around doing testing all day. The point of taking tests is to find the problem and rule out what could be.Unfortunately the vets here are not about the doing all they can for your pet but rather what they can do as a business. They will go the latter because it's, and I quote, "worthless" as our dog's doctor, Phillip Thomas, so nonchalantly expressed in a conclusion meeting about our beloved dog, Bentley, who passed away. We still do not know what the cause of her death was and we have no answers. However, we did manage to be invoiced a nice hefty bill.Their staff are not properly trained and don't have very good phone manner especially when communication is their way of conveying the updates of your pets conditions.Not to mention the staff there know absolutely nothing and never have an answer and aren't to enthusiastic in finding out. A loss is a loss, pets are no less worthy than a human life and animals become a part of peoples lives and journeys. This clinic is insufficient in their work, their research and their communication.If you do take your pet here - don't believe everything they tell you and get a second opinion.
Kira C.
2 Jul 2013
I took Willow here one night after finding a huge hole in her chest. It was just a burst abcess and it wasn't a big deal. If you have an animal friend, you know that even the smallest thing can seem...
I took Willow here one night after finding a huge hole in her chest. It was just a burst abcess and it wasn't a big deal. If you have an animal friend, you know that even the smallest thing can seem like a huge deal.We had a little bit of a wait before being seen. It meant we went from being before 12am, to after, which upped the price a fair bit (just something to consider if you're on a tight budget). The vet we saw was patient and helpful.While it is pricey, they are open 24/7 and the prices reflect that. I'm just glad that they were there for me when I had an emergency so late at night.
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