this is a general review. it is ridiculous that any vet can refuse medication which is on a repeat basis, without consult. taking a pet to a vet every 6 months isnt possible for many people. when it i... Read More
this is a general review. it is ridiculous that any vet can refuse medication which is on a repeat basis, without consult. taking a pet to a vet every 6 months isnt possible for many people. when it is for an expensive life sustaining medication, that a pet may have been on for months or years prior, insisting a vet consult is just money grabbing, and all the vets do it. even humans dont have to be subject to that. IF, perhaps, the drug was a dangerous schedule, then that would be fair, but when it is not, this sort of ridiculous impost just stains the profession and exhibits how out of touch the discipline is. I am aware of more than one case where animals have died due to the owner not being able to afford the visit, and it has to stop! Read Less
ROBYN RILEY
3 May 2018
REPORT
Have been going here for over 20 years. Great vets
Kym Clutton
15 Apr 2018
REPORT
Omg.....these people have renewed my faith in human nature......the nurses snd administrator's are exemplary, their kindness and empathy went beyond what they are paid for.......as for the Doctors th... Read More
Omg.....these people have renewed my faith in human nature......the nurses snd administrator's are exemplary, their kindness and empathy went beyond what they are paid for.......as for the Doctors they too impressed me........they genuinely cared for and nurtured my totally loved and adored pets, beyond which their advice was SOLID.......ABSOLUTE FRIGGIN GOLD......thank you......we will be back and so will my babies.......additionally i thank you for the extra stuff you did behind the scheme for which only my love snd adoration will pay for, thank kind people xxxxxc Read Less
Deborah Hall
3 Mar 2018
REPORT
I have been bringing my fur kids to this Veterinary clinic for over 30yrs. Dr Ken Holds is still the best!
Suzi Stevens
12 Feb 2018
REPORT
I've been happy from day dot with the vet, staff, and the clinic as a whole. I really appreciate that there is genuine care (there is no pressure to do any procedure that is not necessary) In closing,... Read More
I've been happy from day dot with the vet, staff, and the clinic as a whole. I really appreciate that there is genuine care (there is no pressure to do any procedure that is not necessary) In closing, I really appreciate the follow up advice given. Read Less
Lance Meredith
25 Jan 2018
REPORT
The staff and vets here are phenomenal. Our pet is always greeted by name with a smile.
Kristen Lawler
18 May 2017
REPORT
Ken Holds is a wonderful vet. I trust Harbourside Vet Care completely with my precious animals.
Kelly Spendlove
18 Oct 2016
REPORT
Great vet, saved our cat. Thanks to all the staff.
Simone Ebdell
11 Jul 2016
REPORT
Took all my dogs there and so far not a problem! They are terrific and the price is very fair!
Geoff Caroline
15 Apr 2016
REPORT
The whole team is super friendly and helpful. The vets professional, courteous and gentle. The front desk staff lovely and helpful. And they don't charge like a wounded bull. They even stayed open... Read More
The whole team is super friendly and helpful. The vets professional, courteous and gentle. The front desk staff lovely and helpful. And they don't charge like a wounded bull. They even stayed open after hours for us as we transferred from one of the animal hospitals to them on the weekend after our cat got hit by a car. All this as brand new customers. Highly recommended. Read Less
Gary Vial
16 Feb 2016
REPORT
Without doubt Dr Ken Holds is of the best vets we have ever used. Excellent manner coupled with balanced professional advice. He performed an operation on our German Shepherd that he warned only had a... Read More
Without doubt Dr Ken Holds is of the best vets we have ever used. Excellent manner coupled with balanced professional advice. He performed an operation on our German Shepherd that he warned only had a 40% chance of success. The dog came through with flying colours and gave us another four years that would have otherwise been denied us. Cannot recommend them too highly. Read Less
Jade Ruzic
8 Feb 2016
REPORT
I have 2 pets who are at Harbourside Vet Care regularly, they have been misdiagnosed by multiple vets multiple times, while still charging me a premium service. I've recently removed all 3 pets & have... Read More
I have 2 pets who are at Harbourside Vet Care regularly, they have been misdiagnosed by multiple vets multiple times, while still charging me a premium service. I've recently removed all 3 pets & have taken them to another vet service. The customer service on the front counter is appalling, with poor communication skills & attitude.
I was instructed by one vet to admit my cat for the day to receive care & IV treatment, specifically at the time of 8am. I was turned away at 8am & told to come in at 9am as that is when the vet arrives. I dropped the cat off at 8:30am after a second call to the lady on the front counter, who strictly informed me that is was essential I have my phone on me all day for when the vet would call me after having a look at the cat. 3 hours passed & not a call from the vet, I made a call to reception & received a below average response of 'the vet has had a look at him & he isn't on IV'. I asked again for the vet to contact me with feedback. An hour had passed & still no phone call. My husband picked up the cat from the care of the Vet straight away. We were then informed by phone call that our cat could have a fatal medical condition, which the Vet had known about during the check up but couldn't find the time to contact us to inform us. The cat was taken straight away to another vet, where he received X-rays & an ultrasound & confirmation that this fatal medical condition is non existent, all he needs is an IV for a day & he will be fine. This is one of a few bad experiences, but this is the one that confirmed to me that this is not a place I want to bring my pets for vet care. Read Less
Kimberley Taylor
4 Aug 2015
REPORT
My family has taken our animals to this vet for years and I have a diabetic cat but they are refusing to give him medication that he has been on for a year now unless he sees the vet which a) the vet ... Read More
My family has taken our animals to this vet for years and I have a diabetic cat but they are refusing to give him medication that he has been on for a year now unless he sees the vet which a) the vet doesn't even do any checks anyway and b) we simply cannot afford in our financial situation so baisically they're just going to let him die. Absolutely disgusting that they won't even give him enough to last until we can afford to see the vet. Definitely WOULD NOT reccommend these heartless people to anyone.Read Less
Jade Haggerty
28 Sep 2014
REPORT
Kylie D.
11 Nov 2013
REPORT
After taking our pup to a vet quite a distance away we though we'd try this vet as its closer to home. Their prices were almost half of what we were paying at the previous vet clinic and the staff wer... Read More
After taking our pup to a vet quite a distance away we though we'd try this vet as its closer to home. Their prices were almost half of what we were paying at the previous vet clinic and the staff were amazing with him.We changed vets immediately and I wouldn't go anywhere else now. Read Less
this is a general review. it is ridiculous that any vet can refuse medication which is on a repeat basis, without consult. taking a pet to a vet every 6 months isnt possible for many people. when it i... Read More
this is a general review. it is ridiculous that any vet can refuse medication which is on a repeat basis, without consult. taking a pet to a vet every 6 months isnt possible for many people. when it is for an expensive life sustaining medication, that a pet may have been on for months or years prior, insisting a vet consult is just money grabbing, and all the vets do it. even humans dont have to be subject to that. IF, perhaps, the drug was a dangerous schedule, then that would be fair, but when it is not, this sort of ridiculous impost just stains the profession and exhibits how out of touch the discipline is. I am aware of more than one case where animals have died due to the owner not being able to afford the visit, and it has to stop! Read Less
ROBYN RILEY
3 May 2018
REPORT
☆☆☆☆☆
REPORT
Have been going here for over 20 years. Great vets
Kym Clutton
15 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Omg.....these people have renewed my faith in human nature......the nurses snd administrator's are exemplary, their kindness and empathy went beyond what they are paid for.......as for the Doctors th... Read More
Omg.....these people have renewed my faith in human nature......the nurses snd administrator's are exemplary, their kindness and empathy went beyond what they are paid for.......as for the Doctors they too impressed me........they genuinely cared for and nurtured my totally loved and adored pets, beyond which their advice was SOLID.......ABSOLUTE FRIGGIN GOLD......thank you......we will be back and so will my babies.......additionally i thank you for the extra stuff you did behind the scheme for which only my love snd adoration will pay for, thank kind people xxxxxc Read Less
Deborah Hall
3 Mar 2018
REPORT
☆☆☆☆☆
REPORT
I have been bringing my fur kids to this Veterinary clinic for over 30yrs. Dr Ken Holds is still the best!
Suzi Stevens
12 Feb 2018
REPORT
☆☆☆☆☆
REPORT
I've been happy from day dot with the vet, staff, and the clinic as a whole. I really appreciate that there is genuine care (there is no pressure to do any procedure that is not necessary) In closing,... Read More
I've been happy from day dot with the vet, staff, and the clinic as a whole. I really appreciate that there is genuine care (there is no pressure to do any procedure that is not necessary) In closing, I really appreciate the follow up advice given. Read Less
Lance Meredith
25 Jan 2018
REPORT
☆☆☆☆☆
REPORT
The staff and vets here are phenomenal. Our pet is always greeted by name with a smile.
Kristen Lawler
18 May 2017
REPORT
☆☆☆☆☆
REPORT
Ken Holds is a wonderful vet. I trust Harbourside Vet Care completely with my precious animals.
Kelly Spendlove
18 Oct 2016
REPORT
☆☆☆☆☆
REPORT
Great vet, saved our cat. Thanks to all the staff.
Simone Ebdell
11 Jul 2016
REPORT
☆☆☆☆☆
REPORT
Took all my dogs there and so far not a problem! They are terrific and the price is very fair!
Geoff Caroline
15 Apr 2016
REPORT
☆☆☆☆☆
REPORT
The whole team is super friendly and helpful. The vets professional, courteous and gentle. The front desk staff lovely and helpful. And they don't charge like a wounded bull. They even stayed open... Read More
The whole team is super friendly and helpful. The vets professional, courteous and gentle. The front desk staff lovely and helpful. And they don't charge like a wounded bull. They even stayed open after hours for us as we transferred from one of the animal hospitals to them on the weekend after our cat got hit by a car. All this as brand new customers. Highly recommended. Read Less
Gary Vial
16 Feb 2016
REPORT
☆☆☆☆☆
REPORT
Without doubt Dr Ken Holds is of the best vets we have ever used. Excellent manner coupled with balanced professional advice. He performed an operation on our German Shepherd that he warned only had a... Read More
Without doubt Dr Ken Holds is of the best vets we have ever used. Excellent manner coupled with balanced professional advice. He performed an operation on our German Shepherd that he warned only had a 40% chance of success. The dog came through with flying colours and gave us another four years that would have otherwise been denied us. Cannot recommend them too highly. Read Less
Jade Ruzic
8 Feb 2016
REPORT
☆☆☆☆☆
REPORT
I have 2 pets who are at Harbourside Vet Care regularly, they have been misdiagnosed by multiple vets multiple times, while still charging me a premium service. I've recently removed all 3 pets & have... Read More
I have 2 pets who are at Harbourside Vet Care regularly, they have been misdiagnosed by multiple vets multiple times, while still charging me a premium service. I've recently removed all 3 pets & have taken them to another vet service. The customer service on the front counter is appalling, with poor communication skills & attitude.
I was instructed by one vet to admit my cat for the day to receive care & IV treatment, specifically at the time of 8am. I was turned away at 8am & told to come in at 9am as that is when the vet arrives. I dropped the cat off at 8:30am after a second call to the lady on the front counter, who strictly informed me that is was essential I have my phone on me all day for when the vet would call me after having a look at the cat. 3 hours passed & not a call from the vet, I made a call to reception & received a below average response of 'the vet has had a look at him & he isn't on IV'. I asked again for the vet to contact me with feedback. An hour had passed & still no phone call. My husband picked up the cat from the care of the Vet straight away. We were then informed by phone call that our cat could have a fatal medical condition, which the Vet had known about during the check up but couldn't find the time to contact us to inform us. The cat was taken straight away to another vet, where he received X-rays & an ultrasound & confirmation that this fatal medical condition is non existent, all he needs is an IV for a day & he will be fine. This is one of a few bad experiences, but this is the one that confirmed to me that this is not a place I want to bring my pets for vet care. Read Less
Kimberley Taylor
4 Aug 2015
REPORT
☆☆☆☆☆
REPORT
My family has taken our animals to this vet for years and I have a diabetic cat but they are refusing to give him medication that he has been on for a year now unless he sees the vet which a) the vet ... Read More
My family has taken our animals to this vet for years and I have a diabetic cat but they are refusing to give him medication that he has been on for a year now unless he sees the vet which a) the vet doesn't even do any checks anyway and b) we simply cannot afford in our financial situation so baisically they're just going to let him die. Absolutely disgusting that they won't even give him enough to last until we can afford to see the vet. Definitely WOULD NOT reccommend these heartless people to anyone.Read Less
Jade Haggerty
28 Sep 2014
REPORT
☆☆☆☆☆
REPORT
Kylie D.
11 Nov 2013
REPORT
☆☆☆☆☆
REPORT
After taking our pup to a vet quite a distance away we though we'd try this vet as its closer to home. Their prices were almost half of what we were paying at the previous vet clinic and the staff wer... Read More
After taking our pup to a vet quite a distance away we though we'd try this vet as its closer to home. Their prices were almost half of what we were paying at the previous vet clinic and the staff were amazing with him.We changed vets immediately and I wouldn't go anywhere else now. Read Less