I booked my Labrador in for an ultrasound to confirm pregnancy. When I booked it in I told them explicitly it was for this purpose. They do the ultrasound and then charge $66 for a consultation for the vet to tell me that their machine is over 30 years old and not up to the task. They also charged me to diagnose an ear infection which I did not authorise and had already been treating appropriately. Then they suggested I book in for an ultrasound with a consultant vet that costs $450 (twice as much as a regular ultrasound). This is not the first time I've been charged inappropriately for a consultation. The last time we were charged $66 for a vet to ask us why we wanted progesterone testing. This was despite me telling them on the phone that we are ANKC (Australian Kennel Club) registered breeders and wanted the test results to time breeding. We we did get progesterone testing we had to take the blood samples to the pathology ourselves (3 times!) because they couldn't get a courier in time despite this being included in the cost of the testing. Disappointing and would not recommend to anyone. Read Less

I brought my cat to the Kingston Channel Highway Animal Hospital because she had an infected scratch on her nose. The vet there talked about getting a $500+ biopsy and gave her a steroid shot and prescribed pills and a 3 times daily cleaning & ointment regime (which meant she needed to wear the elizabethan collar three times a day). After two visits to this practice costing a total of $250, I took her to the wholistic vet in Sandy Bay. He used a simple, cheap, non-invasive diagnostic tool (a Wood's Lamp) to find out that the infection was fungal. From there the treatment became simple, effective, cheaper and far less stressful than that prescibed by Channel HAH. Which makes me think that CHAH vets either don't know about simple, non-invasive, inexpensive diagnostic methods, or just don't choose to use them. Read Less