East West Veterinary Group
Bentleigh, Victoria
General Info
East West Veterinary Group in Bentleigh has established itself as a recognizable entity among pet enthusiasts who seek nearby veterinary assistance. The clinic's strategic position in Victoria enables pet owners from surrounding areas to obtain regular veterinary services. Depending on individual cases, services may encompass routine checkups alongside pet vaccinations and early disease screenings as well as diagnostic consultations. Through the establishment of an orderly and serene environment, East West Veterinary Group works to reduce stress levels for both pets and their owners. The veterinary team in Bentleigh manages an extensive range of medical requirements including skin and coat conditions dental problems and mobility issues. The clinic handles wellness visits and preventive plans regularly but also possesses expertise in treating urgent conditions such as infections and digestive alterations. The East West Veterinary Group serves as a common resource for Victorian families facing challenging medical diagnoses and the management of elderly pets with chronic conditions. Visitors frequently discuss the clinic’s communication approach due to its clarity, kindness, and simplicity. Pet owners experience increased confidence regarding their animal care choices through this support. A significant number of clients maintain their relationship with us for extended periods because they appreciate our consistent service which helps them develop trust gradually. The staff's extensive knowledge of both basic and intricate veterinary subjects enables them to effectively direct long-term care plans. East West Veterinary Group experiences ongoing expansion because an increasing number of pet owners either relocate to the Bentleigh area or seek nearby veterinary services. The clinic's function within the local pet community establishes a framework for responsible ownership alongside vigilant animal care. Victoria's established veterinary practices continue to offer dependable options for both standard check-ups and emergency care needs. People living in Bentleigh together with those from nearby Victorian regions frequently express their appreciation for the proximity of East West Veterinary Group clinic. New pet owners looking for guidance and longtime clients managing special conditions both require veterinary services that are clear compassionate and consistent. This practice serves as a foundational element to achieve its essential community role.
Services
Acupuncture
Allergies
Boarding
Dental
Microchipping
Rehabilitation
Surgery
Ultrasound
Vaccinations
Reviews
Sharie
23 Jan 2024
REPORT
Sadly this vet clinc had my persian Daisy suffer a horrific death due to negligence by vets. I only had her for two weeks, took her in when she had a small injury on leg & then they found mouth growt...
Sadly this vet clinc had my persian Daisy suffer a horrific death due to negligence by vets. I only had her for two weeks, took her in when she had a small injury on leg & then they found mouth growth, she was bright & full of energy when taken in & after Daisy was operated on never returned to normal, walking backwards for 12 hours after & disoriented & stopped eating, I rang vets, enailed & took Daisy back, I said I was sure she was dying and wanted answers & that I thought she should be put to sleep, did bloods which showed low red blood cells bur when Daisy brought in initially pink nose & gums but after white nose z& gums. the vet said leave her here & we will monitor & treat, I was told late afternoon she could be collected, she was a lot worse & once again I said I felt she should be euthanised but was told not to lose hope, sadly the next night cane home to fijnd Daisy on last stages of dying and then took her to another vat to be put to sleep, I would not want anyone to have to go through this and would not recommend this clinic & do feel they are responsible for Daisy’s death & then would not do the humane thing of euthanasia to not have her suffer.
Mimi Aspinall
25 Jul 2023
REPORT
My experience with this clinic has been very positive;
* the staff are knowledgeable, thorough and very caring
* Prices are reasonable
* My pets have been well cared for by them.
I am writing this r...
My experience with this clinic has been very positive;
* the staff are knowledgeable, thorough and very caring
* Prices are reasonable
* My pets have been well cared for by them.
I am writing this review because I am thankful for how diligent they are.
I know our pets are in good hands with East West.
Sandra
21 Oct 2022
REPORT
Dr. Anne Neville has treated our two dogs for many years. I took my Jack Russell to her after I had been told by another vet that so sorry there is nothing to be done to save my dog. Ann told me other...
Dr. Anne Neville has treated our two dogs for many years. I took my Jack Russell to her after I had been told by another vet that so sorry there is nothing to be done to save my dog. Ann told me otherwise. Ann performed surgery on my dog, two very large growths were removed from her stomach & intestines and one from her spleen. This occurred three years ago, my dog is now 14 years old, enjoying a healthy, happy life. Ann saved my dogs life. My husband's dog has had knee surgery (she was lame due to another vet snapping her tendon in front of him). Ann performed her surgery one year ago his dog is now running and jumping. My husband and I are so grateful and thank full that Ann is our vet. We highly recommend her services and wisdom.
Liana
31 Jul 2021
REPORT
I have been taking my two dogs to Ann for nearly 5 years and my last experience with her is why I'm leaving one star and have found an alternative vet.
My dog was healthy then ate we believe rat pois...
I have been taking my two dogs to Ann for nearly 5 years and my last experience with her is why I'm leaving one star and have found an alternative vet.
My dog was healthy then ate we believe rat poison and declined quickly. After taking her to Ann there was little to no sense of urgency and she never even mentioned ratsak, she felt it was something more unusual. She was "too busy" to even properly check on my dog throughout the day in observation and told us so when we came back to collect her. She also told us that she didn't think she even was taken out to the toilet that's how busy they were, she was there for 7 hours. Less than 5 hours later she was dying.
Ended up at the AEC emergency vet to save her life. On the 24 hr after discharge consult with Ann we were met with an arrogant attitude from her. She became offended when we asked questions about what happened and what would be the next treatment. She didn't even look over my dog when we came in and started to belittle the work of the emergency vets. We had to ask for a blood test! She didn't even read the discharge notes and said "I skimmed them, it was quite large".
You will always leave this clinic with more questions than answers and heaven forbid you have an emergency with your healthy pet.
I would not recommend this as an everyday vet now that there are no other vets at her practice the whole place has gone down hill. The clinic is dirty and the front reception staff are not experienced enough and always need to refer to Ann for anything.
She left the consult door open to get us out quickly and rudely announced that she had to go "because I have three VERY sick dogs to attend to" implying that my dog was not as sick and was wasting her time. We felt after trusting her with out dogs for years she would be more empathetic or proactive about what happened but said to us that she "wouldn't hate us for going to another vet".
Unfortunately no embellishments in this review. The quotes are word for word from Ann herself.
sara
31 Mar 2021
REPORT
Anne Nevill is a top vet. She picked up that my dog had a growth in his mouth when I had actually come for another minor matter. She told me to wait for a month to see if it would subside but I was t...
Anne Nevill is a top vet. She picked up that my dog had a growth in his mouth when I had actually come for another minor matter. She told me to wait for a month to see if it would subside but I was too anxious so she said we could take out the growth and biopsy it. I was so grateful.
She really understood my needs as well as my puppy. Today the procedure was done and my dog is fine. We have to wait for the biopsy result but I am confident that I am in good hands.
Anne Nevill has been great with other matters too.
The previous time I had been to another vet who told me my dog had cancer and needed his anal glands removed. I came to Anne for a second opinion and it turned out that my dog had an infected anal gland and she lanced it and gave him antibiotics and he was fine. NO cancer. How about that...
So I cant praise her enough. She certainly knows her stuff and is a pleasure to deal with and a life saver....
The staff too are lovely and the whole environment is friendly and relaxed. I wouldn't go anywhere else.
Katie
27 Jul 2020
REPORT
ANN NEVILL FROM EAST WEST VETS HANDED ME A SHARP PAIR OF SCISSORS AND ASKED ME TO POINT TO MY DOGS EYE! EXTREMELY DANGEROUS GO ELSEWHERE! After reading all the reviews I booked my dog in so they could...
ANN NEVILL FROM EAST WEST VETS HANDED ME A SHARP PAIR OF SCISSORS AND ASKED ME TO POINT TO MY DOGS EYE! EXTREMELY DANGEROUS GO ELSEWHERE! After reading all the reviews I booked my dog in so they could help with her allergy problem. However after waiting 30 minutes my dog was punched in the eye by a cat in their waiting room, her eye turned opaque. I notified the front desk and asked that they attend to her immediately. Ann Nevill refused stating she was too busy. I demanded they see her so she wouldn't turn blind and after 10 minutes they agreed. I was asked to come into a side room and informed by the nurse that they are not liable for this incident. Cleary the nurse was coached by Ann Nevill, I was shocked as it hadn't even crossed my mind my concern was for my pet. While examining her Ann was present with a nurse, Anne Nevill looked through a huge magnifying glass claiming she cannot see any opaque dot in my dogs eye, she used a hand held magnifying glass too, then put her glasses on and still claimed she couldn't see anything wrong. She then asked me to draw the dot on a piece of paper, yet claiming she still couldn't see it. I asked the nurse can you see it? "Yes" the nurse replied the nurse even told Ann its visible to the human eye. I could see the damage and so could the nurse but it took me a while to realise Ann Nevill had no intention of admitting to the damage that was done in her clinic. She then put a pair of scissors in my hand and asked me to point to my dogs eye so she could see the opaque dot. I refused saying I wouldn't point with a pair of scissors her response was they are not sharp! Indeed they were sharp! ANN NEVILL CARES ABOUT PROFIT FIRST AND CLEARLY CANNOT THINK UNDER PRESSURE YOU SHOULD BE ASHAMED OF YOURSELF ANN NEVILL MY DOG IS NOW BLIND IN ONE EYE YOU HAVE A DUTY OF CARE, YOUR TOTALLY UNPROFESSIONAL! I am amazed people give her good reviews STAY AWAY IS MY ADVICE!
Tyrone Folino
1 Aug 2018
REPORT
Took my dog there after having an ear infection for 12 months that 2 different vets couldn't previously fix or help with, plus spending at least $1000 to no help help at all. Saw Ann and Penny and wit...
Took my dog there after having an ear infection for 12 months that 2 different vets couldn't previously fix or help with, plus spending at least $1000 to no help help at all. Saw Ann and Penny and within 4 consultations in 6 weeks with some herbs, supplements and taking him off foods we found out he's allergic too his ear is like brand new again. Not only that, but his fear of vets is now gone, he even gave Ann a hug today, which he hasn't done since our vet when we were in L...ondon. Great practice, kind a caring staff who take the time to build trust with the animals, plus the practice dogs Floyd and Stanley help make it more comfortable for the dogs. Highly recommended and am more than happy to drive an hour to go there. See More
Deborah Horwitz
28 Jun 2018
REPORT
Chaos, chaos and more chaos. Such a disorganised crazy practice!!! Had acupuncture done here for my dog and the vet was running late then put the needles in and sent someone else to take them out who ...
Chaos, chaos and more chaos. Such a disorganised crazy practice!!! Had acupuncture done here for my dog and the vet was running late then put the needles in and sent someone else to take them out who wasn't exactly sure where the needles were and my daughter had to point out she had missed some!! After the consultation trying to just sell more and more medication, and told me that my dog should have been operated on previously but is telling me so I know for my next dog as my dog at the moment is too old. So
insensitive and disrespectful. Does not explain anything properly!!!
Popp Dillon
20 Jun 2018
REPORT
We have taken our cat to East West vets for a couple of emergencies in the last three months. The service has been exceptional from the whole staff - especially when she had to get an abscess removed ...
We have taken our cat to East West vets for a couple of emergencies in the last three months. The service has been exceptional from the whole staff - especially when she had to get an abscess removed and a drain put in. Brilliant vets.
Marko Sumanovic
17 Jun 2018
REPORT
Outstanding Veterinary. Exceptional service and ongoing support, all the girls are very caring and treat all the animals as if they were their own. After spending $1000 dollars at my local vet, only t...
Outstanding Veterinary. Exceptional service and ongoing support, all the girls are very caring and treat all the animals as if they were their own. After spending $1000 dollars at my local vet, only to be sent home with medication and no diagnosed problem of my cat, I would not recommend any other vet. East West Veterinary Group are second to none. Thank you so much Ann for everything
Bethany Brown
8 Feb 2018
REPORT
Such a great loving vets with great staff. You know your it is very well looked after!
John Turner
23 Jan 2018
REPORT
This is one of the best vets for your. Especially if you value holistic care!
Em M
11 Jan 2018
REPORT
Was going here for years and in the beginning it was great - but as they've got more popular and busy over time, the service has become worse and worse and now the people are just so rude every time y...
Was going here for years and in the beginning it was great - but as they've got more popular and busy over time, the service has become worse and worse and now the people are just so rude every time you call or interact with them at the counter - its as though everything is too hard. I mentioned this to Ann several years ago - but it never changed, they're all grumpy. You can also wait 45mins - 1hr in the waiting room after having an actual scheduled appointment and not get one apology for the hold up which is rude - not to mention due to the place becoming too busy things started to slip and consults weren't as thorough - like giving my dog the wrong vaccination. One day they were booked in for surgery, and I had a call 1hr after dropping the dog off asking me exactly what they were here for - not good enough. Shame, because at the start is was really great.
Lisa Rose
19 Dec 2017
REPORT
Thank you to all the staff for saving Rocky my cat who was hit by a car. He is so grateful and so am I. After being told by another vet that it would be best to put my cat down - I rang East West Vet....
Thank you to all the staff for saving Rocky my cat who was hit by a car. He is so grateful and so am I. After being told by another vet that it would be best to put my cat down - I rang East West Vet. Anne and her team saved Rocky’s leg and foot and tail! His home just in time to enjoy the festive season and we are all so happy!!! Happy days Thanks to East West !
Rebekah Loh
8 Nov 2017
REPORT
I would highly recommend Anne and the lovely team at East West Vet. I brought my 4 year old cat Mantou in with kidney failure having been told by other vets that there was nothing that could be done f...
I would highly recommend Anne and the lovely team at East West Vet. I brought my 4 year old cat Mantou in with kidney failure having been told by other vets that there was nothing that could be done for him. They accepted the challenge and treated him over the next few months never once giving up. Even when he wasn't responding to treatments well and I thought that it was all over, Anne persisted looking for other methods. It's been 6 months since the whole ordeal and Mantou is healthy and happy as ever. We are so grateful for all their help and support and for saving Mantou's life!
jillian edwards
12 May 2017
REPORT
Wonderful. I've been taking my pets to Anne and company for more than 20 years. I can only trust the lives of my beloved animal family to them.
Denis Pavis
17 Mar 2017
REPORT
I am sad to write this review as our beautiful Izzy is no longer with us but this vet provided much needed answers to our questions and some fantastic pain relied for Izzy in her last weeks. Thank y...
I am sad to write this review as our beautiful Izzy is no longer with us but this vet provided much needed answers to our questions and some fantastic pain relied for Izzy in her last weeks. Thank you Ann and Tracey, you were a god send in our time of need. Claire and Denis xx
Judy Small
17 Mar 2017
REPORT
Bless Ann and her staff..when most give up on you ..along comes Ann to give you hope and a better life for your best mate ...I have turned to her twice now ..and I can not speak more highly of her and...
Bless Ann and her staff..when most give up on you ..along comes Ann to give you hope and a better life for your best mate ...I have turned to her twice now ..and I can not speak more highly of her and the clinic ...thank you once again
Kevin Albright
1 Mar 2017
REPORT
Anne and the staff at East West are IMHO the best veterinary practice in Australia... we moved away from the area but still do the 2 hour round trip just so we can see her & her team. Anne has this ma...
Anne and the staff at East West are IMHO the best veterinary practice in Australia... we moved away from the area but still do the 2 hour round trip just so we can see her & her team. Anne has this magical ability to put you and more importantly your pet at ease; her knowledge is extensive and the way she combines both Western and Eastern practices is a delight. Can I recommend her? Without a shadow of a doubt, if you love your dog as much as we do there really is no other option. Thankyou Anne and thanks to all the staff who are just as caring and helpful.
Teresa Kleeman
29 Jan 2017
REPORT
Massive thank you to anne for taking care of Mack. After visiting 2 vets prior who said that he won't be able to get better. After medication and a change in diet Mack was back to his usual self with...
Massive thank you to anne for taking care of Mack. After visiting 2 vets prior who said that he won't be able to get better. After medication and a change in diet Mack was back to his usual self within a month - after years of been unwell with yeast in the ear. I highly recommend Anne and the team for any vet needs for your pets
Lisa Biggs
16 Jan 2017
REPORT
Love the team here. Ann saved my dogs life where my prev vet said there was no hope. Plus i didn't have to mortgage the house to go to her as i did the prev vet!!!
Alexandra Braybon
13 Dec 2016
REPORT
Been going here for years, Ann is amazing! Still make the trek when my little one has any problems.
Gail P. Lynch
5 Dec 2016
REPORT
Found Ann and her team after a lot of searching and a referral from another holistic vet and am so glad we did. I travel over an hour to get there and it is worth every second. 8 months ago we (Bodhi...
Found Ann and her team after a lot of searching and a referral from another holistic vet and am so glad we did. I travel over an hour to get there and it is worth every second. 8 months ago we (Bodhi and Valli - rescue Whippets) welcomed an 11 year old part Whippet - Leilo - into our family, a rescue from the Lost Dogs Home through Whippet Rescue. Leilo had multiple health issues - thyroid and cushings, as well as the effects of a pretty hard and neglected life. After some fairly pedestrian advice from my regular (not now) vet, Ann has turned this little lady's life around - in fact all of us. Diet, exercise, acupuncture, herbs and meds for the thyroid - and lots of love and real care. Can't thank you enough - restored my faith and shown me another path. Thank you!!!!!
Emma Morrison
24 Nov 2016
REPORT
The service received from Ann was terrible! East West Veterinary told my mother 3 years ago that she should let my dog die and that it was my mothers fault that my puppy was sick. Three years later sh...
The service received from Ann was terrible! East West Veterinary told my mother 3 years ago that she should let my dog die and that it was my mothers fault that my puppy was sick. Three years later she as healthy and happy as ever thanks to another vet! Thank you to my beautiful mother for not taking Ann's last bit of advice on board!
Elissa Rose
23 Nov 2016
REPORT
Absolutely the best vet! So kind, caring and knowledgable. The diagnosis and treatment for his heart and breathing problems was explained and made so much simpler and with no drugs that I didnt unders...
Absolutely the best vet! So kind, caring and knowledgable. The diagnosis and treatment for his heart and breathing problems was explained and made so much simpler and with no drugs that I didnt understand to take home. Just nice easy herbs which is what I was hoping for to make my dog happy
Christina Papasavvas
1 Nov 2016
REPORT
Very professional, kind and caring. I have taken 3 cats and 4 bunnies there and always felt looked after well. Thanks!!
Neville James Humpage
3 Sep 2016
REPORT
Ann and her team are amazing. Ann is just the best vet so kind. I can only recommend.
Kiersten Eyre
12 Jul 2016
REPORT
My Burmese cat has been chronically constipated for many,many years. He has been on daily medication and the occasional enema but that has not stopped him becoming impacted and requiring 3 hospital st...
My Burmese cat has been chronically constipated for many,many years. He has been on daily medication and the occasional enema but that has not stopped him becoming impacted and requiring 3 hospital stays, sedation/general anesthetics, Xrays, IV fluids not to mention how uncomfortable he must have been for a long time. Certainly been costing me a fortune. A friend told me about Eastwest Vet clinic and I was getting desperate as my vet told me he didn't know what else to do for him. Archie saw Anne 4 days ago. Started him on inexpensive Chinese medicine and he has been opening his bowels so well. Soft,well formed and he is a different cat. Very happy, purring,eating, demanding cuddles again. Anne and her staff were so lovely both on the phone and in person. Highly recommend them.
Sue Bryden
25 May 2016
REPORT
I've been taking my 2 Staffies to East West Veterinary Group for several years. Ann and the staff are wonderful, you feel very well looked after and your pets are treated with the utmost love and car...
I've been taking my 2 Staffies to East West Veterinary Group for several years. Ann and the staff are wonderful, you feel very well looked after and your pets are treated with the utmost love and care. This is no ordinary veterinary clinic, you feel like part of their family. One of my staffies has had ongoing skin cancers and Ann has treated him with great success, I'm constantly amazed at how she has kept him going for so many years. I would highly recommend East West Veterinary Group for any type of pet.
Michele Burch
20 Nov 2015
REPORT
We love taking our dog to East West Vet. The environment is friendly, calm and welcoming. The staff and practioners are wonderful and the treatment and advice is excellent. Our dog looks forward to he...
We love taking our dog to East West Vet. The environment is friendly, calm and welcoming. The staff and practioners are wonderful and the treatment and advice is excellent. Our dog looks forward to her visits.
Penny McDonald
9 Nov 2015
REPORT
I was delighted to find the East West Veterinary Group. Finally I can treat my dog's health the same way I do mine. it is comforting to know when I visit clinic that the overall health of my dog is al...
I was delighted to find the East West Veterinary Group. Finally I can treat my dog's health the same way I do mine. it is comforting to know when I visit clinic that the overall health of my dog is also addressed. Anne is a truly amazing vet, all the staff there are friendly and helpful and Brendan the Osteopath did a fantastic job with Ollie's pelvis. I thoroughly recommend this place.
Wayne Lloyd
29 Aug 2015
REPORT
I carried my 12year old Bulldog into East West Vet Group, thinking this was the end of this life our lovely dog. Ann and the team worked what I can only describe as a miracle. Within a couple of wee...
I carried my 12year old Bulldog into East West Vet Group, thinking this was the end of this life our lovely dog. Ann and the team worked what I can only describe as a miracle. Within a couple of weeks and treatments our bulldog is running around like a puppy. Something she hasn't done since she was a puppy. We now take her there for regular acupuncture treatments and swapped her food over to Ann's special mix. Our bulldog is happy and healthy and we couldn't be more grateful to Ann and the team.
Jan Phillips
29 Jul 2015
REPORT
My 8 year old golden retriever had been acting very strangely, running out of the kitchen when I came in and sitting out in the rain. Upon examination it was discovered that she had a lump in her thro...
My 8 year old golden retriever had been acting very strangely, running out of the kitchen when I came in and sitting out in the rain. Upon examination it was discovered that she had a lump in her throat and her blood pressure was highly elevated. Ann did a biopsy and it was found to be a very nasty thyroid cancer tumour. The choice was radiotherapy or nutraceuticals which include things like vitamin c, almond kernels, lecithin and mushroom complex. Ely has been on this medication for about a month and is a different dog!!! She smiles nearly all the time, plays with other dogs and always find the youngest child in the park to give her ball to with the hope that they will throw it. When she gets home from her play group she even wants to play with me!! Thanks Ann and the girls at East West Vets.
Hassaan Gul
22 Jul 2015
REPORT
Have took my Cat to Ann ! @ East West Vet clininc. Great Imediate service. Very Kind and polite. The friendly nurses there took very good care of my lil kitty "Bella".
Bella had de-sexed and vaccina...
Have took my Cat to Ann ! @ East West Vet clininc. Great Imediate service. Very Kind and polite. The friendly nurses there took very good care of my lil kitty "Bella".
Bella had de-sexed and vaccination done in good hands and she is feeling great !
I would like to Thank Specially to ANN Neveil and Her friendly nurses
"Joe", "Nicole" & Lovely "SAM"
Regards
Hassaan Gul
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Please call
+61 3 9555 1899
Business Hours
Monday
Mon
08:00AM-18:30PM
Tuesday
Tue
08:00AM-18:30PM
Wednesday
Wed
08:00AM-18:30PM
Thursday
Thu
08:00AM-18:30PM
Friday
Fri
08:00AM-18:30PM
Saturday
Sat
08:00AM-12:30PM
Popular Hours
Closed on Sunday
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East West Veterinary Group
Bentleigh, Victoria
General Info
East West Veterinary Group in Bentleigh has established itself as a recognizable entity among pet enthusiasts who seek nearby veterinary assistance. The clinic's strategic position in Victoria enables pet owners from surrounding areas to obtain regular veterinary services. Depending on individual cases, services may encompass routine checkups alongside pet vaccinations and early disease screenings as well as diagnostic consultations. Through the establishment of an orderly and serene environment, East West Veterinary Group works to reduce stress levels for both pets and their owners. The veterinary team in Bentleigh manages an extensive range of medical requirements including skin and coat conditions dental problems and mobility issues. The clinic handles wellness visits and preventive plans regularly but also possesses expertise in treating urgent conditions such as infections and digestive alterations. The East West Veterinary Group serves as a common resource for Victorian families facing challenging medical diagnoses and the management of elderly pets with chronic conditions. Visitors frequently discuss the clinic’s communication approach due to its clarity, kindness, and simplicity. Pet owners experience increased confidence regarding their animal care choices through this support. A significant number of clients maintain their relationship with us for extended periods because they appreciate our consistent service which helps them develop trust gradually. The staff's extensive knowledge of both basic and intricate veterinary subjects enables them to effectively direct long-term care plans. East West Veterinary Group experiences ongoing expansion because an increasing number of pet owners either relocate to the Bentleigh area or seek nearby veterinary services. The clinic's function within the local pet community establishes a framework for responsible ownership alongside vigilant animal care. Victoria's established veterinary practices continue to offer dependable options for both standard check-ups and emergency care needs. People living in Bentleigh together with those from nearby Victorian regions frequently express their appreciation for the proximity of East West Veterinary Group clinic. New pet owners looking for guidance and longtime clients managing special conditions both require veterinary services that are clear compassionate and consistent. This practice serves as a foundational element to achieve its essential community role.
Business Hours
Monday
08:00AM-18:30PM
Tuesday
08:00AM-18:30PM
Wednesday
08:00AM-18:30PM
Thursday
08:00AM-18:30PM
Friday
08:00AM-18:30PM
Saturday
08:00AM-12:30PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Acupuncture
Allergies
Boarding
Dental
Microchipping
Rehabilitation
Surgery
Ultrasound
Vaccinations
Reviews
Sharie
23 Jan 2024
Sadly this vet clinc had my persian Daisy suffer a horrific death due to negligence by vets. I only had her for two weeks, took her in when she had a small injury on leg & then they found mouth growt...
Sadly this vet clinc had my persian Daisy suffer a horrific death due to negligence by vets. I only had her for two weeks, took her in when she had a small injury on leg & then they found mouth growth, she was bright & full of energy when taken in & after Daisy was operated on never returned to normal, walking backwards for 12 hours after & disoriented & stopped eating, I rang vets, enailed & took Daisy back, I said I was sure she was dying and wanted answers & that I thought she should be put to sleep, did bloods which showed low red blood cells bur when Daisy brought in initially pink nose & gums but after white nose z& gums. the vet said leave her here & we will monitor & treat, I was told late afternoon she could be collected, she was a lot worse & once again I said I felt she should be euthanised but was told not to lose hope, sadly the next night cane home to fijnd Daisy on last stages of dying and then took her to another vat to be put to sleep, I would not want anyone to have to go through this and would not recommend this clinic & do feel they are responsible for Daisy’s death & then would not do the humane thing of euthanasia to not have her suffer.
Mimi Aspinall
25 Jul 2023
My experience with this clinic has been very positive;
* the staff are knowledgeable, thorough and very caring
* Prices are reasonable
* My pets have been well cared for by them.
I am writing this r...
My experience with this clinic has been very positive;
* the staff are knowledgeable, thorough and very caring
* Prices are reasonable
* My pets have been well cared for by them.
I am writing this review because I am thankful for how diligent they are.
I know our pets are in good hands with East West.
Sandra
21 Oct 2022
Dr. Anne Neville has treated our two dogs for many years. I took my Jack Russell to her after I had been told by another vet that so sorry there is nothing to be done to save my dog. Ann told me other...
Dr. Anne Neville has treated our two dogs for many years. I took my Jack Russell to her after I had been told by another vet that so sorry there is nothing to be done to save my dog. Ann told me otherwise. Ann performed surgery on my dog, two very large growths were removed from her stomach & intestines and one from her spleen. This occurred three years ago, my dog is now 14 years old, enjoying a healthy, happy life. Ann saved my dogs life. My husband's dog has had knee surgery (she was lame due to another vet snapping her tendon in front of him). Ann performed her surgery one year ago his dog is now running and jumping. My husband and I are so grateful and thank full that Ann is our vet. We highly recommend her services and wisdom.
Liana
31 Jul 2021
I have been taking my two dogs to Ann for nearly 5 years and my last experience with her is why I'm leaving one star and have found an alternative vet.
My dog was healthy then ate we believe rat pois...
I have been taking my two dogs to Ann for nearly 5 years and my last experience with her is why I'm leaving one star and have found an alternative vet.
My dog was healthy then ate we believe rat poison and declined quickly. After taking her to Ann there was little to no sense of urgency and she never even mentioned ratsak, she felt it was something more unusual. She was "too busy" to even properly check on my dog throughout the day in observation and told us so when we came back to collect her. She also told us that she didn't think she even was taken out to the toilet that's how busy they were, she was there for 7 hours. Less than 5 hours later she was dying.
Ended up at the AEC emergency vet to save her life. On the 24 hr after discharge consult with Ann we were met with an arrogant attitude from her. She became offended when we asked questions about what happened and what would be the next treatment. She didn't even look over my dog when we came in and started to belittle the work of the emergency vets. We had to ask for a blood test! She didn't even read the discharge notes and said "I skimmed them, it was quite large".
You will always leave this clinic with more questions than answers and heaven forbid you have an emergency with your healthy pet.
I would not recommend this as an everyday vet now that there are no other vets at her practice the whole place has gone down hill. The clinic is dirty and the front reception staff are not experienced enough and always need to refer to Ann for anything.
She left the consult door open to get us out quickly and rudely announced that she had to go "because I have three VERY sick dogs to attend to" implying that my dog was not as sick and was wasting her time. We felt after trusting her with out dogs for years she would be more empathetic or proactive about what happened but said to us that she "wouldn't hate us for going to another vet".
Unfortunately no embellishments in this review. The quotes are word for word from Ann herself.
sara
31 Mar 2021
Anne Nevill is a top vet. She picked up that my dog had a growth in his mouth when I had actually come for another minor matter. She told me to wait for a month to see if it would subside but I was t...
Anne Nevill is a top vet. She picked up that my dog had a growth in his mouth when I had actually come for another minor matter. She told me to wait for a month to see if it would subside but I was too anxious so she said we could take out the growth and biopsy it. I was so grateful.
She really understood my needs as well as my puppy. Today the procedure was done and my dog is fine. We have to wait for the biopsy result but I am confident that I am in good hands.
Anne Nevill has been great with other matters too.
The previous time I had been to another vet who told me my dog had cancer and needed his anal glands removed. I came to Anne for a second opinion and it turned out that my dog had an infected anal gland and she lanced it and gave him antibiotics and he was fine. NO cancer. How about that...
So I cant praise her enough. She certainly knows her stuff and is a pleasure to deal with and a life saver....
The staff too are lovely and the whole environment is friendly and relaxed. I wouldn't go anywhere else.
Katie
27 Jul 2020
ANN NEVILL FROM EAST WEST VETS HANDED ME A SHARP PAIR OF SCISSORS AND ASKED ME TO POINT TO MY DOGS EYE! EXTREMELY DANGEROUS GO ELSEWHERE! After reading all the reviews I booked my dog in so they could...
ANN NEVILL FROM EAST WEST VETS HANDED ME A SHARP PAIR OF SCISSORS AND ASKED ME TO POINT TO MY DOGS EYE! EXTREMELY DANGEROUS GO ELSEWHERE! After reading all the reviews I booked my dog in so they could help with her allergy problem. However after waiting 30 minutes my dog was punched in the eye by a cat in their waiting room, her eye turned opaque. I notified the front desk and asked that they attend to her immediately. Ann Nevill refused stating she was too busy. I demanded they see her so she wouldn't turn blind and after 10 minutes they agreed. I was asked to come into a side room and informed by the nurse that they are not liable for this incident. Cleary the nurse was coached by Ann Nevill, I was shocked as it hadn't even crossed my mind my concern was for my pet. While examining her Ann was present with a nurse, Anne Nevill looked through a huge magnifying glass claiming she cannot see any opaque dot in my dogs eye, she used a hand held magnifying glass too, then put her glasses on and still claimed she couldn't see anything wrong. She then asked me to draw the dot on a piece of paper, yet claiming she still couldn't see it. I asked the nurse can you see it? "Yes" the nurse replied the nurse even told Ann its visible to the human eye. I could see the damage and so could the nurse but it took me a while to realise Ann Nevill had no intention of admitting to the damage that was done in her clinic. She then put a pair of scissors in my hand and asked me to point to my dogs eye so she could see the opaque dot. I refused saying I wouldn't point with a pair of scissors her response was they are not sharp! Indeed they were sharp! ANN NEVILL CARES ABOUT PROFIT FIRST AND CLEARLY CANNOT THINK UNDER PRESSURE YOU SHOULD BE ASHAMED OF YOURSELF ANN NEVILL MY DOG IS NOW BLIND IN ONE EYE YOU HAVE A DUTY OF CARE, YOUR TOTALLY UNPROFESSIONAL! I am amazed people give her good reviews STAY AWAY IS MY ADVICE!
Tyrone Folino
1 Aug 2018
Took my dog there after having an ear infection for 12 months that 2 different vets couldn't previously fix or help with, plus spending at least $1000 to no help help at all. Saw Ann and Penny and wit...
Took my dog there after having an ear infection for 12 months that 2 different vets couldn't previously fix or help with, plus spending at least $1000 to no help help at all. Saw Ann and Penny and within 4 consultations in 6 weeks with some herbs, supplements and taking him off foods we found out he's allergic too his ear is like brand new again. Not only that, but his fear of vets is now gone, he even gave Ann a hug today, which he hasn't done since our vet when we were in L...ondon. Great practice, kind a caring staff who take the time to build trust with the animals, plus the practice dogs Floyd and Stanley help make it more comfortable for the dogs. Highly recommended and am more than happy to drive an hour to go there. See More
Deborah Horwitz
28 Jun 2018
Chaos, chaos and more chaos. Such a disorganised crazy practice!!! Had acupuncture done here for my dog and the vet was running late then put the needles in and sent someone else to take them out who ...
Chaos, chaos and more chaos. Such a disorganised crazy practice!!! Had acupuncture done here for my dog and the vet was running late then put the needles in and sent someone else to take them out who wasn't exactly sure where the needles were and my daughter had to point out she had missed some!! After the consultation trying to just sell more and more medication, and told me that my dog should have been operated on previously but is telling me so I know for my next dog as my dog at the moment is too old. So
insensitive and disrespectful. Does not explain anything properly!!!
Popp Dillon
20 Jun 2018
We have taken our cat to East West vets for a couple of emergencies in the last three months. The service has been exceptional from the whole staff - especially when she had to get an abscess removed ...
We have taken our cat to East West vets for a couple of emergencies in the last three months. The service has been exceptional from the whole staff - especially when she had to get an abscess removed and a drain put in. Brilliant vets.
Marko Sumanovic
17 Jun 2018
Outstanding Veterinary. Exceptional service and ongoing support, all the girls are very caring and treat all the animals as if they were their own. After spending $1000 dollars at my local vet, only t...
Outstanding Veterinary. Exceptional service and ongoing support, all the girls are very caring and treat all the animals as if they were their own. After spending $1000 dollars at my local vet, only to be sent home with medication and no diagnosed problem of my cat, I would not recommend any other vet. East West Veterinary Group are second to none. Thank you so much Ann for everything
Bethany Brown
8 Feb 2018
Such a great loving vets with great staff. You know your it is very well looked after!
John Turner
23 Jan 2018
This is one of the best vets for your. Especially if you value holistic care!
Em M
11 Jan 2018
Was going here for years and in the beginning it was great - but as they've got more popular and busy over time, the service has become worse and worse and now the people are just so rude every time y...
Was going here for years and in the beginning it was great - but as they've got more popular and busy over time, the service has become worse and worse and now the people are just so rude every time you call or interact with them at the counter - its as though everything is too hard. I mentioned this to Ann several years ago - but it never changed, they're all grumpy. You can also wait 45mins - 1hr in the waiting room after having an actual scheduled appointment and not get one apology for the hold up which is rude - not to mention due to the place becoming too busy things started to slip and consults weren't as thorough - like giving my dog the wrong vaccination. One day they were booked in for surgery, and I had a call 1hr after dropping the dog off asking me exactly what they were here for - not good enough. Shame, because at the start is was really great.
Lisa Rose
19 Dec 2017
Thank you to all the staff for saving Rocky my cat who was hit by a car. He is so grateful and so am I. After being told by another vet that it would be best to put my cat down - I rang East West Vet....
Thank you to all the staff for saving Rocky my cat who was hit by a car. He is so grateful and so am I. After being told by another vet that it would be best to put my cat down - I rang East West Vet. Anne and her team saved Rocky’s leg and foot and tail! His home just in time to enjoy the festive season and we are all so happy!!! Happy days Thanks to East West !
Rebekah Loh
8 Nov 2017
I would highly recommend Anne and the lovely team at East West Vet. I brought my 4 year old cat Mantou in with kidney failure having been told by other vets that there was nothing that could be done f...
I would highly recommend Anne and the lovely team at East West Vet. I brought my 4 year old cat Mantou in with kidney failure having been told by other vets that there was nothing that could be done for him. They accepted the challenge and treated him over the next few months never once giving up. Even when he wasn't responding to treatments well and I thought that it was all over, Anne persisted looking for other methods. It's been 6 months since the whole ordeal and Mantou is healthy and happy as ever. We are so grateful for all their help and support and for saving Mantou's life!
jillian edwards
12 May 2017
Wonderful. I've been taking my pets to Anne and company for more than 20 years. I can only trust the lives of my beloved animal family to them.
Denis Pavis
17 Mar 2017
I am sad to write this review as our beautiful Izzy is no longer with us but this vet provided much needed answers to our questions and some fantastic pain relied for Izzy in her last weeks. Thank y...
I am sad to write this review as our beautiful Izzy is no longer with us but this vet provided much needed answers to our questions and some fantastic pain relied for Izzy in her last weeks. Thank you Ann and Tracey, you were a god send in our time of need. Claire and Denis xx
Judy Small
17 Mar 2017
Bless Ann and her staff..when most give up on you ..along comes Ann to give you hope and a better life for your best mate ...I have turned to her twice now ..and I can not speak more highly of her and...
Bless Ann and her staff..when most give up on you ..along comes Ann to give you hope and a better life for your best mate ...I have turned to her twice now ..and I can not speak more highly of her and the clinic ...thank you once again
Kevin Albright
1 Mar 2017
Anne and the staff at East West are IMHO the best veterinary practice in Australia... we moved away from the area but still do the 2 hour round trip just so we can see her & her team. Anne has this ma...
Anne and the staff at East West are IMHO the best veterinary practice in Australia... we moved away from the area but still do the 2 hour round trip just so we can see her & her team. Anne has this magical ability to put you and more importantly your pet at ease; her knowledge is extensive and the way she combines both Western and Eastern practices is a delight. Can I recommend her? Without a shadow of a doubt, if you love your dog as much as we do there really is no other option. Thankyou Anne and thanks to all the staff who are just as caring and helpful.
Teresa Kleeman
29 Jan 2017
Massive thank you to anne for taking care of Mack. After visiting 2 vets prior who said that he won't be able to get better. After medication and a change in diet Mack was back to his usual self with...
Massive thank you to anne for taking care of Mack. After visiting 2 vets prior who said that he won't be able to get better. After medication and a change in diet Mack was back to his usual self within a month - after years of been unwell with yeast in the ear. I highly recommend Anne and the team for any vet needs for your pets
Lisa Biggs
16 Jan 2017
Love the team here. Ann saved my dogs life where my prev vet said there was no hope. Plus i didn't have to mortgage the house to go to her as i did the prev vet!!!
Alexandra Braybon
13 Dec 2016
Been going here for years, Ann is amazing! Still make the trek when my little one has any problems.
Gail P. Lynch
5 Dec 2016
Found Ann and her team after a lot of searching and a referral from another holistic vet and am so glad we did. I travel over an hour to get there and it is worth every second. 8 months ago we (Bodhi...
Found Ann and her team after a lot of searching and a referral from another holistic vet and am so glad we did. I travel over an hour to get there and it is worth every second. 8 months ago we (Bodhi and Valli - rescue Whippets) welcomed an 11 year old part Whippet - Leilo - into our family, a rescue from the Lost Dogs Home through Whippet Rescue. Leilo had multiple health issues - thyroid and cushings, as well as the effects of a pretty hard and neglected life. After some fairly pedestrian advice from my regular (not now) vet, Ann has turned this little lady's life around - in fact all of us. Diet, exercise, acupuncture, herbs and meds for the thyroid - and lots of love and real care. Can't thank you enough - restored my faith and shown me another path. Thank you!!!!!
Emma Morrison
24 Nov 2016
The service received from Ann was terrible! East West Veterinary told my mother 3 years ago that she should let my dog die and that it was my mothers fault that my puppy was sick. Three years later sh...
The service received from Ann was terrible! East West Veterinary told my mother 3 years ago that she should let my dog die and that it was my mothers fault that my puppy was sick. Three years later she as healthy and happy as ever thanks to another vet! Thank you to my beautiful mother for not taking Ann's last bit of advice on board!
Elissa Rose
23 Nov 2016
Absolutely the best vet! So kind, caring and knowledgable. The diagnosis and treatment for his heart and breathing problems was explained and made so much simpler and with no drugs that I didnt unders...
Absolutely the best vet! So kind, caring and knowledgable. The diagnosis and treatment for his heart and breathing problems was explained and made so much simpler and with no drugs that I didnt understand to take home. Just nice easy herbs which is what I was hoping for to make my dog happy
Christina Papasavvas
1 Nov 2016
Very professional, kind and caring. I have taken 3 cats and 4 bunnies there and always felt looked after well. Thanks!!
Neville James Humpage
3 Sep 2016
Ann and her team are amazing. Ann is just the best vet so kind. I can only recommend.
Kiersten Eyre
12 Jul 2016
My Burmese cat has been chronically constipated for many,many years. He has been on daily medication and the occasional enema but that has not stopped him becoming impacted and requiring 3 hospital st...
My Burmese cat has been chronically constipated for many,many years. He has been on daily medication and the occasional enema but that has not stopped him becoming impacted and requiring 3 hospital stays, sedation/general anesthetics, Xrays, IV fluids not to mention how uncomfortable he must have been for a long time. Certainly been costing me a fortune. A friend told me about Eastwest Vet clinic and I was getting desperate as my vet told me he didn't know what else to do for him. Archie saw Anne 4 days ago. Started him on inexpensive Chinese medicine and he has been opening his bowels so well. Soft,well formed and he is a different cat. Very happy, purring,eating, demanding cuddles again. Anne and her staff were so lovely both on the phone and in person. Highly recommend them.
Sue Bryden
25 May 2016
I've been taking my 2 Staffies to East West Veterinary Group for several years. Ann and the staff are wonderful, you feel very well looked after and your pets are treated with the utmost love and car...
I've been taking my 2 Staffies to East West Veterinary Group for several years. Ann and the staff are wonderful, you feel very well looked after and your pets are treated with the utmost love and care. This is no ordinary veterinary clinic, you feel like part of their family. One of my staffies has had ongoing skin cancers and Ann has treated him with great success, I'm constantly amazed at how she has kept him going for so many years. I would highly recommend East West Veterinary Group for any type of pet.
Michele Burch
20 Nov 2015
We love taking our dog to East West Vet. The environment is friendly, calm and welcoming. The staff and practioners are wonderful and the treatment and advice is excellent. Our dog looks forward to he...
We love taking our dog to East West Vet. The environment is friendly, calm and welcoming. The staff and practioners are wonderful and the treatment and advice is excellent. Our dog looks forward to her visits.
Penny McDonald
9 Nov 2015
I was delighted to find the East West Veterinary Group. Finally I can treat my dog's health the same way I do mine. it is comforting to know when I visit clinic that the overall health of my dog is al...
I was delighted to find the East West Veterinary Group. Finally I can treat my dog's health the same way I do mine. it is comforting to know when I visit clinic that the overall health of my dog is also addressed. Anne is a truly amazing vet, all the staff there are friendly and helpful and Brendan the Osteopath did a fantastic job with Ollie's pelvis. I thoroughly recommend this place.
Wayne Lloyd
29 Aug 2015
I carried my 12year old Bulldog into East West Vet Group, thinking this was the end of this life our lovely dog. Ann and the team worked what I can only describe as a miracle. Within a couple of wee...
I carried my 12year old Bulldog into East West Vet Group, thinking this was the end of this life our lovely dog. Ann and the team worked what I can only describe as a miracle. Within a couple of weeks and treatments our bulldog is running around like a puppy. Something she hasn't done since she was a puppy. We now take her there for regular acupuncture treatments and swapped her food over to Ann's special mix. Our bulldog is happy and healthy and we couldn't be more grateful to Ann and the team.
Jan Phillips
29 Jul 2015
My 8 year old golden retriever had been acting very strangely, running out of the kitchen when I came in and sitting out in the rain. Upon examination it was discovered that she had a lump in her thro...
My 8 year old golden retriever had been acting very strangely, running out of the kitchen when I came in and sitting out in the rain. Upon examination it was discovered that she had a lump in her throat and her blood pressure was highly elevated. Ann did a biopsy and it was found to be a very nasty thyroid cancer tumour. The choice was radiotherapy or nutraceuticals which include things like vitamin c, almond kernels, lecithin and mushroom complex. Ely has been on this medication for about a month and is a different dog!!! She smiles nearly all the time, plays with other dogs and always find the youngest child in the park to give her ball to with the hope that they will throw it. When she gets home from her play group she even wants to play with me!! Thanks Ann and the girls at East West Vets.
Hassaan Gul
22 Jul 2015
Have took my Cat to Ann ! @ East West Vet clininc. Great Imediate service. Very Kind and polite. The friendly nurses there took very good care of my lil kitty "Bella".
Bella had de-sexed and vaccina...
Have took my Cat to Ann ! @ East West Vet clininc. Great Imediate service. Very Kind and polite. The friendly nurses there took very good care of my lil kitty "Bella".
Bella had de-sexed and vaccination done in good hands and she is feeling great !
I would like to Thank Specially to ANN Neveil and Her friendly nurses
"Joe", "Nicole" & Lovely "SAM"
Regards
Hassaan Gul
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