I’m in disbelief how I was spoken to over the phone today by a vet named Jordie Botten. The utter miscommunication in this clinic is mind blowing. I have been sent in circles having to repeat that we are in isolation time and time again. My dog needed a refill of a script sent to a pharmacy as he is on this medication for life. She couldn’t grasp that fact that this clinic had advised us to go to an eye specialist for him and that they can not review his case because the vets there are not experienced with his eye condition. She kept trying to tell me that we would have to take him in for a check up (for no reason) as they don’t treat the condition there anyway. I even got our eye vet to send copies through of his medication and treatment plan with their vets signature as proof that they asked for of his long term condition and instructions. The staff the day and night before were very kind and offered to help us out as a favour because I’m really sick and in isolation and my mother doesn’t drive and is out in doreen. I offered to pay a driver to pick up the medication from a pharmacy close to her (and my dogs) home so that no health rules were broken and so that my dog didn’t suffer without his medication. I chased up my dogs history and evidence that they asked for only to be told today that they will charge me $50 for writing out the script. And then also to find out that the pharmacy they supposedly spoke to didn’t have his medication in stock. When I said that it’s not very fair to charge me $50 to write a script out without making me aware and also it’s not even available for when he needs it. I was threatened to have my dogs name taken of the service list there. Bullied into paying that $50 because of all the efforts and the back and forth work I had already done for them that took 2 days, and he needed the drops. They are also incapable of re-directing the script to another pharmacy, apparently only a vet can use a fax machine and a receptionist Cant. Nothing needed to be changed on the script at all. The receptionist hung up on me when I asked if a receptionist could fax it through because the pharmacy was going to close and it had been all day of no correspondence. I have had to call back 4 times just today and they told me on the last call that they would call me when they have sent the script. 1 hour later and I decided to call the pharmacy to see if they had it. They had had the script for 2 hours. The reception staff play games, for what gain?? Are you bored or do you just hate your life, seriously how low can you go. Don’t you understand you’re playing with an animals welfare?? The very reason you chose to study to be a vet should have been to make an animal comfortable, no?? Just absolutely pathetic human beings in this place. Toby had been to bundoora most of his life. I regret it every single visit. A few months ago he was very poor and in hospital there for over a week. Instead of doing further testing or making further enquiries they spent all their time trying to convince me to put him down. All this clinic truley cares about is your money. They are not in it for the welfare of you or your pet. I sought out help at another vet and my dog has been never better. Healthy, happy dog. The true lack of care, communication, knowledge - simply mind blowing. Please, even in an emergency, if you can find another clinic. Please do so. Read Less

My 58 kilo 20 month old rottweiler went in bleeding from a wound to his tail , all the staff were wonderful, fearless hands on vets they took care of my dog professionally and confidently and made me feel relaxed and reassured. Before during and after his surgery the vets went well out of their way to accommodate his needs and their communication was comforting. They welcomed my dog to return anytime and were happy to take care of him. A very professional team. Thank you to all. Read Less