Bundoora Veterinary Hospital and Clinic
Bundoora, Victoria
Reviews
Maddison
15 Aug 2021
REPORT
I’m in disbelief how I was spoken to over the phone today by a vet named Jordie Botten. The utter miscommunication in this clinic is mind blowing. I have been sent in circles having to repeat that we ...
I’m in disbelief how I was spoken to over the phone today by a vet named Jordie Botten. The utter miscommunication in this clinic is mind blowing. I have been sent in circles having to repeat that we are in isolation time and time again. My dog needed a refill of a script sent to a pharmacy as he is on this medication for life. She couldn’t grasp that fact that this clinic had advised us to go to an eye specialist for him and that they can not review his case because the vets there are not experienced with his eye condition. She kept trying to tell me that we would have to take him in for a check up (for no reason) as they don’t treat the condition there anyway. I even got our eye vet to send copies through of his medication and treatment plan with their vets signature as proof that they asked for of his long term condition and instructions. The staff the day and night before were very kind and offered to help us out as a favour because I’m really sick and in isolation and my mother doesn’t drive and is out in doreen. I offered to pay a driver to pick up the medication from a pharmacy close to her (and my dogs) home so that no health rules were broken and so that my dog didn’t suffer without his medication. I chased up my dogs history and evidence that they asked for only to be told today that they will charge me $50 for writing out the script. And then also to find out that the pharmacy they supposedly spoke to didn’t have his medication in stock. When I said that it’s not very fair to charge me $50 to write a script out without making me aware and also it’s not even available for when he needs it. I was threatened to have my dogs name taken of the service list there. Bullied into paying that $50 because of all the efforts and the back and forth work I had already done for them that took 2 days, and he needed the drops. They are also incapable of re-directing the script to another pharmacy, apparently only a vet can use a fax machine and a receptionist Cant. Nothing needed to be changed on the script at all. The receptionist hung up on me when I asked if a receptionist could fax it through because the pharmacy was going to close and it had been all day of no correspondence. I have had to call back 4 times just today and they told me on the last call that they would call me when they have sent the script. 1 hour later and I decided to call the pharmacy to see if they had it. They had had the script for 2 hours. The reception staff play games, for what gain?? Are you bored or do you just hate your life, seriously how low can you go. Don’t you understand you’re playing with an animals welfare?? The very reason you chose to study to be a vet should have been to make an animal comfortable, no?? Just absolutely pathetic human beings in this place. Toby had been to bundoora most of his life. I regret it every single visit. A few months ago he was very poor and in hospital there for over a week. Instead of doing further testing or making further enquiries they spent all their time trying to convince me to put him down. All this clinic truley cares about is your money. They are not in it for the welfare of you or your pet. I sought out help at another vet and my dog has been never better. Healthy, happy dog. The true lack of care, communication, knowledge - simply mind blowing. Please, even in an emergency, if you can find another clinic. Please do so.
Eleonor Zampogna
16 Jul 2018
REPORT
My 58 kilo 20 month old rottweiler went in bleeding from a wound to his tail , all the staff were wonderful, fearless hands on vets they took care of my dog professionally and confidently and made ...
My 58 kilo 20 month old rottweiler went in bleeding from a wound to his tail , all the staff were wonderful, fearless hands on vets they took care of my dog professionally and confidently and made me feel relaxed and reassured. Before during and after his surgery the vets went well out of their way to accommodate his needs and their communication was comforting. They welcomed my dog to return anytime and were happy to take care of him. A very professional team. Thank you to all.
Krysia Hawley
14 Jun 2018
REPORT
Had a wonderful experience on Sunday night. To the ladies on the night duty - thank you for your kindness over the phone and in person, for professional help to save a little joey.
Enocre Wu
17 May 2018
REPORT
The staff very gently and friendly. My cat get sucked by chicken bone on his hard palate. They helped me remove it. And reasonable price, all good!
Ben Lander
16 May 2018
REPORT
We took our cat here when our local vet couldn't deal with our cats injury. The staff are great the reception staff/nurses are very friendly. The vets were very attentive and caring I felt very reas...
We took our cat here when our local vet couldn't deal with our cats injury. The staff are great the reception staff/nurses are very friendly. The vets were very attentive and caring I felt very reassured leaving my fur baby with them for a few days. They gave me an estimate of the cost of treatment up front, they also called multiple times during the day to give updates. I would absolutely trust my fur babies with these guys again
ALANA MCKENZIE
11 May 2018
REPORT
After leaving 3 messages requesting my call to be returned by the Practice Manager or Director so I could discuss my concerns, it is clear that they dont care enough to hear what I have to say so I'll...
After leaving 3 messages requesting my call to be returned by the Practice Manager or Director so I could discuss my concerns, it is clear that they dont care enough to hear what I have to say so I'll say it on her to warn others. I had an absolute horrible experience earlier on in the week in one of the clinics that come under this organisations banner. The customer service from the receptionist and 'vet' was nothing but rude. I was horrified when I was told off for bringing both of my dogs in (when I clearly explained that this was going to be the case when the appointment was made) to being told some devastating news about my pet and being pushed out the door seconds later with a tissue box. When I asked for some paperwork so I could pass it onto another vet for further investigation, I was told I wouldnt need it and I'd just have to 'remember' what I was told. For a consult that lasted no more than 5 minutes, I was then charged and basically left feeling robbed and heartbroken. This clinic does not have a care in the world for customer service and more importantly the animals they are meant to be 'assisting' and caring for.
Absolutely disgusted!!!!! I'm interested to see if anyone will be in contact with me. I will never ever recommend any of the vet clinics that are under Bundoora Veterinary Clinic and Hospital.
olivia coelho
14 Apr 2018
REPORT
Have been taking our pets there for 20 years, was always a wonderful caring environment. Recent change in owners have now changed the whole atmosphere of this veterinary clinic, not to mention the sta...
Have been taking our pets there for 20 years, was always a wonderful caring environment. Recent change in owners have now changed the whole atmosphere of this veterinary clinic, not to mention the standard of care. Absolutely disgusted in the conditions of which the animals are kept in. Picked our dog up from a small cage, soaked in his own urine where the towels were not changed. Clearly not taken care of. Staff were rude and unhelpful, as well as showed no sense of “duty of care” as our pet was evidently distressed and traumatised from the poor treatments whilst in their care. Could not reccomend this clinic at all to anyone. I now have a pet who is 3 days out of surgery, stressed and in poor conditions. Called to ask for assistance, with no answer from the staff as well as a negative attitude.
Na Ap
24 Mar 2018
REPORT
Best care ever. Been coming here for 2 decades and they've not just been good to us but also to our pets and emergency wildlife rescued nearby. I cannot recommend them highly enough.
Yeri Kim
21 Feb 2018
REPORT
Friendly and honest staff and doctor. I went there because my pup's wound was opened and the doctor provide proper and better suggestion when normal vets try to charge a lot. My pup's wound got a lot ...
Friendly and honest staff and doctor. I went there because my pup's wound was opened and the doctor provide proper and better suggestion when normal vets try to charge a lot. My pup's wound got a lot better due to good suggestion. Highly recommendable
Dialla Fayad
20 Jan 2018
REPORT
By far the worst experience bringing my cat here. We called to bring my cat in to be put down as she had deteriorated so much, I was completely prepared for what I thought would be a peaceful experien...
By far the worst experience bringing my cat here. We called to bring my cat in to be put down as she had deteriorated so much, I was completely prepared for what I thought would be a peaceful experience. The emergency vet took her to the back to put a catheter in and bring her back. He brought her back soon after, took her out of the box and put her on the table, and left to get something. In the space of 15 seconds, my cat starting freaking out, I go to calm and hold her from jumping off the table, she bites me and doesn't let go so I have to open her jaw. I run to the tap to rinse my arm and all he has to say is "yeahhh you have to hold her from the scruff of the neck" I turn back around and he has already put her down, mouth open, glassy eyed. A trip for me to the hospital for antibiotics and a tetanus shot. Not exactly how I pictured saying goodbye to my beloved cat of 11 years.
I'd give no stars if possible. I will never take my animals here again. That particular vet has no regard for human emotion.
Bryn Ridd
17 May 2017
REPORT
Received excellent, professional, friendly and efficient service from the staff at the Bundoora Vet. Took my dog in with breathing problems at 2am and the receptionist and Dr Mariko were more than hap...
Received excellent, professional, friendly and efficient service from the staff at the Bundoora Vet. Took my dog in with breathing problems at 2am and the receptionist and Dr Mariko were more than happy to help. The fee was also surprisingly reasonable for a 24hr vet. A great service to have in my neighbourhood.
heather colwell
7 May 2017
REPORT
Have been here several times and have always found the vets to be incredibly helpful and knowledgeable.
Was disappointed to see other 1 star reviews based on receptionists..? I've never had a problem ...
Have been here several times and have always found the vets to be incredibly helpful and knowledgeable.
Was disappointed to see other 1 star reviews based on receptionists..? I've never had a problem with them. In fact tonight I saw them showing a great deal of compassion and care to other customers with critically unwell pets.
I well continue bringing my pets here!
Sharyn Polatos
3 May 2017
REPORT
Absolutely appalling behavior by receptionist today. I went in to find out what the procedure is for found dumped kitten. I say dumped because it is full of fleas and worms. I have advertised in my ar...
Absolutely appalling behavior by receptionist today. I went in to find out what the procedure is for found dumped kitten. I say dumped because it is full of fleas and worms. I have advertised in my areas fb site to find an owner. It is very young so I doubted whether it would have been microchipped. The woman slapped a piece of paper in front of me and told me to sign here. I asked her what the procedure is first. She stated that I need to sign to surrender the kitten. it is then given to the council to take to North Melbourne Dogs Home( well known shelter for high kill rate) The receptionist told me in a very stern way that it is illegal to leave with the kitten and i would be stealing it. How ridiculous what has the world come to when you can't take a kitten to a vet and get it cared for. I was made to feel like a criminal for simply not wanting the kitten to be euthanized. Most shelters have a high kill rate. I don't want the kitten I just want it care for. I highly doubt this kitten is someones pet due to its condition.
Nana Nw
31 Mar 2017
REPORT
i think the receptionist staffs are very very rude!!! Some of them r nice but most of them are very rude! I wonder how can they let rude women working as a receptionist??!!! Doctors are very nice but ...
i think the receptionist staffs are very very rude!!! Some of them r nice but most of them are very rude! I wonder how can they let rude women working as a receptionist??!!! Doctors are very nice but not all of them too. Beware of few doctors in there, thy might just want you to pay more for unnecessary amount. Worst thing you won't able to talk to the same doctor that you already know if they are nice. However I don't like this vet anymore. I wish to never go back here again. Prob go somewhere further with good services.
Sharlett Ishaya
30 Mar 2017
REPORT
Worst experience ever rude rude rude and not helpful at all!!!!
The vet I saw didn't no nothing about what my dog was going through.
She had such attitude and couldn't be bothered taking about what ...
Worst experience ever rude rude rude and not helpful at all!!!!
The vet I saw didn't no nothing about what my dog was going through.
She had such attitude and couldn't be bothered taking about what was going on with my dog!
She did a consult that only took 3 mins charged $160!!! Money isn't a issue for me but having such a ugly attuide makes me upset!
Never will go back again. If you ever go to this place do not go see the Asian female vet! Not professional at all!!!!!
Rosa Rios
15 Jan 2017
REPORT
My gratitude goes to everyone in the hospital. Especially, Drs Eben & Charles. Canito, an old basset, needs especial care and has numerous isdues but I never worry too much because they always fix wh...
My gratitude goes to everyone in the hospital. Especially, Drs Eben & Charles. Canito, an old basset, needs especial care and has numerous isdues but I never worry too much because they always fix what ever he has wrong!. Thank you
Striker The Purple Frog
20 Dec 2016
REPORT
They're open 24 hours which is good but I find them to be unfeeling towards native wildlife and too quick to euthanase.
Nomi A
7 Dec 2016
REPORT
Great service.
Friendly staff.
Best of all, the vets actually know what their on about.
Jane Sammartino
2 Oct 2016
REPORT
Very helpful nurse and vet, reasonably prices and treated my dog with respect and care!
Brett Foster
17 Sep 2016
REPORT
We only visited here the once, last weekend, when our old Border Collie had an emergency. Sadly, it was his last day.
I have to thank vet Steven Debrincat and the staff for their professional service...
We only visited here the once, last weekend, when our old Border Collie had an emergency. Sadly, it was his last day.
I have to thank vet Steven Debrincat and the staff for their professional service and amazing compassion - allowing us a private room and all the time we needed to say our last good bye.
This place wasn't our regular vet, but it will be in the future. Excellent!
And then, a few days later in the mail - well, the photo says it all. :)
Tony Olsson
29 Feb 2016
REPORT
The staff were more than helpful and very respectful at such a hard time when having to let me best friend of 16 years go. Thank you
Chris Maclachlan
10 Jan 2016
REPORT
Sad review, but: When our beloved family dog was getting old and sick, they kept us informed of treatment options and helped make her comfortable, then when she was too sick and the time came for her ...
Sad review, but: When our beloved family dog was getting old and sick, they kept us informed of treatment options and helped make her comfortable, then when she was too sick and the time came for her to be put to sleep, they made sure we had plenty of space to spend our last moments with her. (Even had the foresight to sort out the bill beforehand so we could focus on what mattered, rather than asking for a credit card after we'd started bawling our eyes out!). Staff were respectful and sympathetic, and genuinely seemed to care a great deal. They're a great clinic and one you keep coming back to, from new puppy to grey hairs.
cassie cooke
8 Dec 2015
REPORT
Horrible place, staff are unprofessional and rude. Take your animals to any other vet but this one
Paul Conroy
19 Jun 2015
REPORT
On Thursday, I waited 40 minutes for the receptionist to find an email related to a script sent from another vet in Kensington. Finally they located it. Then I rang that night to see whether they coul...
On Thursday, I waited 40 minutes for the receptionist to find an email related to a script sent from another vet in Kensington. Finally they located it. Then I rang that night to see whether they could FILL the script. The lovely vet on duty said yes, it would be done and they would ring if any problems. Rocked up at the vet this afternoon only to wait another 30 minutes - and still no sign of the pills for my dog.
When I asked what was going on, they said they were waiting for a vet to approve. When I asked how long, the receptionist could not tell me.
I walked out and will drive to Kensington rather than deal with this administratively incept clinic.
I don't mind waiting for an hour or more to see a vet without an appointment but this was a script (which had already been sent via email from another vet) to be filled for my dog. It shouldn't be this hard.
Find a clinic with proper administrative processes is my recommendation. I certainly won't be taking my dogs back there. PS I always found the vets very good here but the organisational side of the house is a complete mess.
Stuart Norman
21 Jan 2015
REPORT
Exceptional Staff. Took my little girl for corrective surgery and couldn't ask for better service or care. The staff are professional with Dr Roger Clarke leading by example. Highly recommend if you n...
Exceptional Staff. Took my little girl for corrective surgery and couldn't ask for better service or care. The staff are professional with Dr Roger Clarke leading by example. Highly recommend if you need specialist surgeon or a caring vet.
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08:00AM-20:00PM
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Bundoora Veterinary Hospital and Clinic
Bundoora, Victoria
Business Hours
Monday
08:00AM-20:00PM
Tuesday
08:00AM-20:00PM
Wednesday
08:00AM-20:00PM
Thursday
08:00AM-20:00PM
Friday
08:00AM-20:00PM
Saturday
09:00AM-18:00PM
Sunday
09:00AM-18:00PM
Popular Hours
6a
12p
6p
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Reviews
Maddison
15 Aug 2021
I’m in disbelief how I was spoken to over the phone today by a vet named Jordie Botten. The utter miscommunication in this clinic is mind blowing. I have been sent in circles having to repeat that we ...
I’m in disbelief how I was spoken to over the phone today by a vet named Jordie Botten. The utter miscommunication in this clinic is mind blowing. I have been sent in circles having to repeat that we are in isolation time and time again. My dog needed a refill of a script sent to a pharmacy as he is on this medication for life. She couldn’t grasp that fact that this clinic had advised us to go to an eye specialist for him and that they can not review his case because the vets there are not experienced with his eye condition. She kept trying to tell me that we would have to take him in for a check up (for no reason) as they don’t treat the condition there anyway. I even got our eye vet to send copies through of his medication and treatment plan with their vets signature as proof that they asked for of his long term condition and instructions. The staff the day and night before were very kind and offered to help us out as a favour because I’m really sick and in isolation and my mother doesn’t drive and is out in doreen. I offered to pay a driver to pick up the medication from a pharmacy close to her (and my dogs) home so that no health rules were broken and so that my dog didn’t suffer without his medication. I chased up my dogs history and evidence that they asked for only to be told today that they will charge me $50 for writing out the script. And then also to find out that the pharmacy they supposedly spoke to didn’t have his medication in stock. When I said that it’s not very fair to charge me $50 to write a script out without making me aware and also it’s not even available for when he needs it. I was threatened to have my dogs name taken of the service list there. Bullied into paying that $50 because of all the efforts and the back and forth work I had already done for them that took 2 days, and he needed the drops. They are also incapable of re-directing the script to another pharmacy, apparently only a vet can use a fax machine and a receptionist Cant. Nothing needed to be changed on the script at all. The receptionist hung up on me when I asked if a receptionist could fax it through because the pharmacy was going to close and it had been all day of no correspondence. I have had to call back 4 times just today and they told me on the last call that they would call me when they have sent the script. 1 hour later and I decided to call the pharmacy to see if they had it. They had had the script for 2 hours. The reception staff play games, for what gain?? Are you bored or do you just hate your life, seriously how low can you go. Don’t you understand you’re playing with an animals welfare?? The very reason you chose to study to be a vet should have been to make an animal comfortable, no?? Just absolutely pathetic human beings in this place. Toby had been to bundoora most of his life. I regret it every single visit. A few months ago he was very poor and in hospital there for over a week. Instead of doing further testing or making further enquiries they spent all their time trying to convince me to put him down. All this clinic truley cares about is your money. They are not in it for the welfare of you or your pet. I sought out help at another vet and my dog has been never better. Healthy, happy dog. The true lack of care, communication, knowledge - simply mind blowing. Please, even in an emergency, if you can find another clinic. Please do so.
Eleonor Zampogna
16 Jul 2018
My 58 kilo 20 month old rottweiler went in bleeding from a wound to his tail , all the staff were wonderful, fearless hands on vets they took care of my dog professionally and confidently and made ...
My 58 kilo 20 month old rottweiler went in bleeding from a wound to his tail , all the staff were wonderful, fearless hands on vets they took care of my dog professionally and confidently and made me feel relaxed and reassured. Before during and after his surgery the vets went well out of their way to accommodate his needs and their communication was comforting. They welcomed my dog to return anytime and were happy to take care of him. A very professional team. Thank you to all.
Krysia Hawley
14 Jun 2018
Had a wonderful experience on Sunday night. To the ladies on the night duty - thank you for your kindness over the phone and in person, for professional help to save a little joey.
Enocre Wu
17 May 2018
The staff very gently and friendly. My cat get sucked by chicken bone on his hard palate. They helped me remove it. And reasonable price, all good!
Ben Lander
16 May 2018
We took our cat here when our local vet couldn't deal with our cats injury. The staff are great the reception staff/nurses are very friendly. The vets were very attentive and caring I felt very reas...
We took our cat here when our local vet couldn't deal with our cats injury. The staff are great the reception staff/nurses are very friendly. The vets were very attentive and caring I felt very reassured leaving my fur baby with them for a few days. They gave me an estimate of the cost of treatment up front, they also called multiple times during the day to give updates. I would absolutely trust my fur babies with these guys again
ALANA MCKENZIE
11 May 2018
After leaving 3 messages requesting my call to be returned by the Practice Manager or Director so I could discuss my concerns, it is clear that they dont care enough to hear what I have to say so I'll...
After leaving 3 messages requesting my call to be returned by the Practice Manager or Director so I could discuss my concerns, it is clear that they dont care enough to hear what I have to say so I'll say it on her to warn others. I had an absolute horrible experience earlier on in the week in one of the clinics that come under this organisations banner. The customer service from the receptionist and 'vet' was nothing but rude. I was horrified when I was told off for bringing both of my dogs in (when I clearly explained that this was going to be the case when the appointment was made) to being told some devastating news about my pet and being pushed out the door seconds later with a tissue box. When I asked for some paperwork so I could pass it onto another vet for further investigation, I was told I wouldnt need it and I'd just have to 'remember' what I was told. For a consult that lasted no more than 5 minutes, I was then charged and basically left feeling robbed and heartbroken. This clinic does not have a care in the world for customer service and more importantly the animals they are meant to be 'assisting' and caring for.
Absolutely disgusted!!!!! I'm interested to see if anyone will be in contact with me. I will never ever recommend any of the vet clinics that are under Bundoora Veterinary Clinic and Hospital.
olivia coelho
14 Apr 2018
Have been taking our pets there for 20 years, was always a wonderful caring environment. Recent change in owners have now changed the whole atmosphere of this veterinary clinic, not to mention the sta...
Have been taking our pets there for 20 years, was always a wonderful caring environment. Recent change in owners have now changed the whole atmosphere of this veterinary clinic, not to mention the standard of care. Absolutely disgusted in the conditions of which the animals are kept in. Picked our dog up from a small cage, soaked in his own urine where the towels were not changed. Clearly not taken care of. Staff were rude and unhelpful, as well as showed no sense of “duty of care” as our pet was evidently distressed and traumatised from the poor treatments whilst in their care. Could not reccomend this clinic at all to anyone. I now have a pet who is 3 days out of surgery, stressed and in poor conditions. Called to ask for assistance, with no answer from the staff as well as a negative attitude.
Na Ap
24 Mar 2018
Best care ever. Been coming here for 2 decades and they've not just been good to us but also to our pets and emergency wildlife rescued nearby. I cannot recommend them highly enough.
Yeri Kim
21 Feb 2018
Friendly and honest staff and doctor. I went there because my pup's wound was opened and the doctor provide proper and better suggestion when normal vets try to charge a lot. My pup's wound got a lot ...
Friendly and honest staff and doctor. I went there because my pup's wound was opened and the doctor provide proper and better suggestion when normal vets try to charge a lot. My pup's wound got a lot better due to good suggestion. Highly recommendable
Dialla Fayad
20 Jan 2018
By far the worst experience bringing my cat here. We called to bring my cat in to be put down as she had deteriorated so much, I was completely prepared for what I thought would be a peaceful experien...
By far the worst experience bringing my cat here. We called to bring my cat in to be put down as she had deteriorated so much, I was completely prepared for what I thought would be a peaceful experience. The emergency vet took her to the back to put a catheter in and bring her back. He brought her back soon after, took her out of the box and put her on the table, and left to get something. In the space of 15 seconds, my cat starting freaking out, I go to calm and hold her from jumping off the table, she bites me and doesn't let go so I have to open her jaw. I run to the tap to rinse my arm and all he has to say is "yeahhh you have to hold her from the scruff of the neck" I turn back around and he has already put her down, mouth open, glassy eyed. A trip for me to the hospital for antibiotics and a tetanus shot. Not exactly how I pictured saying goodbye to my beloved cat of 11 years.
I'd give no stars if possible. I will never take my animals here again. That particular vet has no regard for human emotion.
Bryn Ridd
17 May 2017
Received excellent, professional, friendly and efficient service from the staff at the Bundoora Vet. Took my dog in with breathing problems at 2am and the receptionist and Dr Mariko were more than hap...
Received excellent, professional, friendly and efficient service from the staff at the Bundoora Vet. Took my dog in with breathing problems at 2am and the receptionist and Dr Mariko were more than happy to help. The fee was also surprisingly reasonable for a 24hr vet. A great service to have in my neighbourhood.
heather colwell
7 May 2017
Have been here several times and have always found the vets to be incredibly helpful and knowledgeable.
Was disappointed to see other 1 star reviews based on receptionists..? I've never had a problem ...
Have been here several times and have always found the vets to be incredibly helpful and knowledgeable.
Was disappointed to see other 1 star reviews based on receptionists..? I've never had a problem with them. In fact tonight I saw them showing a great deal of compassion and care to other customers with critically unwell pets.
I well continue bringing my pets here!
Sharyn Polatos
3 May 2017
Absolutely appalling behavior by receptionist today. I went in to find out what the procedure is for found dumped kitten. I say dumped because it is full of fleas and worms. I have advertised in my ar...
Absolutely appalling behavior by receptionist today. I went in to find out what the procedure is for found dumped kitten. I say dumped because it is full of fleas and worms. I have advertised in my areas fb site to find an owner. It is very young so I doubted whether it would have been microchipped. The woman slapped a piece of paper in front of me and told me to sign here. I asked her what the procedure is first. She stated that I need to sign to surrender the kitten. it is then given to the council to take to North Melbourne Dogs Home( well known shelter for high kill rate) The receptionist told me in a very stern way that it is illegal to leave with the kitten and i would be stealing it. How ridiculous what has the world come to when you can't take a kitten to a vet and get it cared for. I was made to feel like a criminal for simply not wanting the kitten to be euthanized. Most shelters have a high kill rate. I don't want the kitten I just want it care for. I highly doubt this kitten is someones pet due to its condition.
Nana Nw
31 Mar 2017
i think the receptionist staffs are very very rude!!! Some of them r nice but most of them are very rude! I wonder how can they let rude women working as a receptionist??!!! Doctors are very nice but ...
i think the receptionist staffs are very very rude!!! Some of them r nice but most of them are very rude! I wonder how can they let rude women working as a receptionist??!!! Doctors are very nice but not all of them too. Beware of few doctors in there, thy might just want you to pay more for unnecessary amount. Worst thing you won't able to talk to the same doctor that you already know if they are nice. However I don't like this vet anymore. I wish to never go back here again. Prob go somewhere further with good services.
Sharlett Ishaya
30 Mar 2017
Worst experience ever rude rude rude and not helpful at all!!!!
The vet I saw didn't no nothing about what my dog was going through.
She had such attitude and couldn't be bothered taking about what ...
Worst experience ever rude rude rude and not helpful at all!!!!
The vet I saw didn't no nothing about what my dog was going through.
She had such attitude and couldn't be bothered taking about what was going on with my dog!
She did a consult that only took 3 mins charged $160!!! Money isn't a issue for me but having such a ugly attuide makes me upset!
Never will go back again. If you ever go to this place do not go see the Asian female vet! Not professional at all!!!!!
Rosa Rios
15 Jan 2017
My gratitude goes to everyone in the hospital. Especially, Drs Eben & Charles. Canito, an old basset, needs especial care and has numerous isdues but I never worry too much because they always fix wh...
My gratitude goes to everyone in the hospital. Especially, Drs Eben & Charles. Canito, an old basset, needs especial care and has numerous isdues but I never worry too much because they always fix what ever he has wrong!. Thank you
Striker The Purple Frog
20 Dec 2016
They're open 24 hours which is good but I find them to be unfeeling towards native wildlife and too quick to euthanase.
Nomi A
7 Dec 2016
Great service.
Friendly staff.
Best of all, the vets actually know what their on about.
Jane Sammartino
2 Oct 2016
Very helpful nurse and vet, reasonably prices and treated my dog with respect and care!
Brett Foster
17 Sep 2016
We only visited here the once, last weekend, when our old Border Collie had an emergency. Sadly, it was his last day.
I have to thank vet Steven Debrincat and the staff for their professional service...
We only visited here the once, last weekend, when our old Border Collie had an emergency. Sadly, it was his last day.
I have to thank vet Steven Debrincat and the staff for their professional service and amazing compassion - allowing us a private room and all the time we needed to say our last good bye.
This place wasn't our regular vet, but it will be in the future. Excellent!
And then, a few days later in the mail - well, the photo says it all. :)
Tony Olsson
29 Feb 2016
The staff were more than helpful and very respectful at such a hard time when having to let me best friend of 16 years go. Thank you
Chris Maclachlan
10 Jan 2016
Sad review, but: When our beloved family dog was getting old and sick, they kept us informed of treatment options and helped make her comfortable, then when she was too sick and the time came for her ...
Sad review, but: When our beloved family dog was getting old and sick, they kept us informed of treatment options and helped make her comfortable, then when she was too sick and the time came for her to be put to sleep, they made sure we had plenty of space to spend our last moments with her. (Even had the foresight to sort out the bill beforehand so we could focus on what mattered, rather than asking for a credit card after we'd started bawling our eyes out!). Staff were respectful and sympathetic, and genuinely seemed to care a great deal. They're a great clinic and one you keep coming back to, from new puppy to grey hairs.
cassie cooke
8 Dec 2015
Horrible place, staff are unprofessional and rude. Take your animals to any other vet but this one
Paul Conroy
19 Jun 2015
On Thursday, I waited 40 minutes for the receptionist to find an email related to a script sent from another vet in Kensington. Finally they located it. Then I rang that night to see whether they coul...
On Thursday, I waited 40 minutes for the receptionist to find an email related to a script sent from another vet in Kensington. Finally they located it. Then I rang that night to see whether they could FILL the script. The lovely vet on duty said yes, it would be done and they would ring if any problems. Rocked up at the vet this afternoon only to wait another 30 minutes - and still no sign of the pills for my dog.
When I asked what was going on, they said they were waiting for a vet to approve. When I asked how long, the receptionist could not tell me.
I walked out and will drive to Kensington rather than deal with this administratively incept clinic.
I don't mind waiting for an hour or more to see a vet without an appointment but this was a script (which had already been sent via email from another vet) to be filled for my dog. It shouldn't be this hard.
Find a clinic with proper administrative processes is my recommendation. I certainly won't be taking my dogs back there. PS I always found the vets very good here but the organisational side of the house is a complete mess.
Stuart Norman
21 Jan 2015
Exceptional Staff. Took my little girl for corrective surgery and couldn't ask for better service or care. The staff are professional with Dr Roger Clarke leading by example. Highly recommend if you n...
Exceptional Staff. Took my little girl for corrective surgery and couldn't ask for better service or care. The staff are professional with Dr Roger Clarke leading by example. Highly recommend if you need specialist surgeon or a caring vet.
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