As a regular customer, I am very disappointed with this clinic. My two dogs go to this clinic year round for checkups, injections and treatments, etc.
In April this year, one of my dogs had atopic de... Read More
As a regular customer, I am very disappointed with this clinic. My two dogs go to this clinic year round for checkups, injections and treatments, etc.
In April this year, one of my dogs had atopic dermatitis (inflammation of the skin) and we made an appointment for annual vaccination and asked for a consultation together for a skin problem. We were charged for the vaccination ($75), the injection (Cytopoint 10ml $142.84) and some medication. The doctor did say that depending on the situation, injections may be needed every two months.
This month, my dog had the same symptoms again and I had told them at the phone appointment that this time it was the same problem as last time, atopic dermatitis, and that follow-up injections might be needed. As a result, I went back to the clinic today and after about 8 minutes of "consultation" and injection, (note that the doctor here just did a quick check and asked if the last injection worked), they ended up charging $75 for the consultation and injection ($141.70 for Cytopoint 10ml) and I asked why they were charging such a high consultation fee for just injecting the same medication as last time. Their explanation was that the consultation fee from last time was included in the annual vaccine and they needed to charge a separate consultation fee this time. They also explained that if it was just an injection without communication/consultation, it would be the nurse's price, but I had already said this was the same issue as last time when I called to make an appointment, and the receptionist did not explain to me what the difference was (I believe it was within their scope of service to refer the client to the appropriate service. ) But even if the nurse's price is not required to charge for the consultation fee, it's not like they can just give the injection without communicating a word, right? I don't think this reason would convince me. Also, the receipt states the same amount of injections, but there is a slight difference in the cost, and I'm curious as to why this is the case. All in all, by personal choice I will not go back to this clinic. Read Less