Animal Aid
Coldstream, Victoria
General Info
Animal Aid is an animal welfare organisation dedicated to the care of all lost and unwanted animals. Each year Animal Aid cares for and rehomes thousands of companion animals in Victoria, including cats and dogs, pocket pets and small livestock. Animal Aid receives no government funding and relies on the generous donations and assistance provided by the local community.
Animal Aid operates as an 'Open Door' shelter and never refuses an animal in need. We believe that all animals deserve the safety and comfort of a loving home and we aim to provide that opportunity to every animal that comes through our doors; whether that be through reuniting a lost pet with their owners, or finding a new forever home for an abandoned animal.
Animal Aid does not euthanize animals for financial reasons, lack of space or if an animal has been with the shelter for a long period of time. The only time that an animal will be put to sleep is if they have a serious health issue or temperament problem that cannot be rehabilitated.
Animal Aid operates as an 'Open Door' shelter and never refuses an animal in need. We believe that all animals deserve the safety and comfort of a loving home and we aim to provide that opportunity to every animal that comes through our doors; whether that be through reuniting a lost pet with their owners, or finding a new forever home for an abandoned animal.
Animal Aid does not euthanize animals for financial reasons, lack of space or if an animal has been with the shelter for a long period of time. The only time that an animal will be put to sleep is if they have a serious health issue or temperament problem that cannot be rehabilitated.
Reviews
susanne Grosser
30 Jul 2021
REPORT
To the Animal Aid Coldstream, Veterinary Team, my highest praise, respect and unreserved “Thank you “ for saving the life of my deeply loved German Shepard.
With special recognition to their Veterina...
To the Animal Aid Coldstream, Veterinary Team, my highest praise, respect and unreserved “Thank you “ for saving the life of my deeply loved German Shepard.
With special recognition to their Veterinary Director, Dr N Maritz.
I owned 4 large breed dogs over the span of 30 years, giving me plenty of opportunities to meet & greet many veterinarians, with various degrees of competence.
Dr Martiz, expertise becomes evident in the first few minutes of meeting him. Observing the passion & confidence with which he approached my dog’s health issue, I immediately recognised, that my extremely ill dog was in the best of hands. In addition, Dr Maritz was meticulous in explaining her very complex health issues in a manner, that was easy to understand, which in turn created even more confidence as to his proposed treatment. Best of all, he not only allowed me to stay with my dog throughout the entire ( painful ) examination, he actively encourages, owner participation/observation. Sadly, something so many newer generation vets are not prepared to do anymore these days.
Even so, all her subsequent examinations were very painful, she walked with total trust back into his room. I am sure Dr Maritz, passion for what he does, is infectious to all that work with him. The entire Vet team was highly efficient, helpful and a pleasure to deal with, during my visits.
I congratulate Animal Aid, for having such a competent and highly personable Veterinary Director as part of their organisation.
One has to remember that Animal Aid, is a NFP organisation, they don’t receive Government funding, their income is derived solely from donations and support from a grateful public.
Rose Eldridge
2 Jul 2018
REPORT
Wonderful place! I got my cat here and could not be happier. Definitely coming back
Karina Griffiths
28 Jun 2018
REPORT
Such a brilliant place full of brilliant people. We have many family members from here! Highly recommend animal aid.
Ben Johnson
18 Jun 2018
REPORT
We adopted our fur child from Animal Aid Coldstream and they were wonderful. We had plenty of time to talk with their trainer and bond with the dog to see if she was right for us. Can’t speak highly e...
We adopted our fur child from Animal Aid Coldstream and they were wonderful. We had plenty of time to talk with their trainer and bond with the dog to see if she was right for us. Can’t speak highly enough of the good work these people do.
Christina Goncalves
12 Jun 2018
REPORT
Take my boy here for the vets, training and boarding, couldn’t be happier! The vet is always the best price in the area, as well as the nicest people, they always accommodate my dogs issues with men a...
Take my boy here for the vets, training and boarding, couldn’t be happier! The vet is always the best price in the area, as well as the nicest people, they always accommodate my dogs issues with men and other dogs, they don’t judge and look after us so well. I couldn’t recommend the boarding facilities more either, I was so worried about boarding my dog, as a rescue, he’s got some attachment issues, and after a FREE trail day, where they gave me a full assessment on how he behaved, I dropped him off still nervous about leaving him behind. For no reason! He was so happy, I swear he was happier when I picked him up than he is at home, he loved it! And the price is amazing! I left my boy there for a few days and he came home happy and bathed (and I didn’t even pay for a bath). The whole place is run by people who genuinely love animals and the price is unbeatable for all of their services, they have my heart!
kezcooke
27 May 2018
REPORT
Very caring people doing a great job. We extended our family by one and the people there were so helpful.
James Moore
19 Apr 2018
REPORT
I found this place strange. I had adopted a number of rescue dogs and always been allowed to work them on the grounds and see if we got along. However here there was never the option to intetact with ...
I found this place strange. I had adopted a number of rescue dogs and always been allowed to work them on the grounds and see if we got along. However here there was never the option to intetact with the dog alone. I have trouble intetacting with people so this situation was not ideal. I got the feeling the people there were more interested in whether they liked you rather than the type of owner you would be. Also there use and recommendation of outdated training techniques was off putting.
Karen Daniel
31 Mar 2018
REPORT
We visited the shelter today and the staff were absolutely amazing. Very friendly and helpful as we took home one of the kittens. The facilities were well maintained and clean and all animals looked w...
We visited the shelter today and the staff were absolutely amazing. Very friendly and helpful as we took home one of the kittens. The facilities were well maintained and clean and all animals looked well cared for. A lovely experience all round.
GORDON OPPONG
30 Mar 2018
REPORT
Good to have a visit to see the cats and dogs . Some are ready for a new home. You have to drive a little further from coldstream
Steve C
28 Mar 2018
REPORT
Wonderful adoption services, great boarding kennel and an onsite vet clinic.
I can never say thank you enough for bringing Polly into my life - she is perfect.
Antonio Hernandez
24 Feb 2018
REPORT
My 14yo fox terrier cross was picked up by Knox Council. Fully registered and had blue tag on collar.through a mixup.the ranger was unable to contact us. Even though out there looking for Billy .so of...
My 14yo fox terrier cross was picked up by Knox Council. Fully registered and had blue tag on collar.through a mixup.the ranger was unable to contact us. Even though out there looking for Billy .so off he went to Pound. Cost 240$ to recover him. But he had a full vet check up as part off fee. Council said the fee covers an 8 day stay.so I was not able to get even a pensioner discount. Moral of story. Don't be frightened to call council if pet goes missing as if registered .they are happy to return them home if you are there to accept the pet. Animal Aid we're professional ,caring and most helpful. Even gave me a printout of Vet report.
Leanne Wadsworth
7 Jan 2018
REPORT
Our dog has been to stay at the boarding kennels on several occasions. She is always happy to go and enjoys her stays. The staff are very friendly, caring and obliging. Keep up the great work! And tha...
Our dog has been to stay at the boarding kennels on several occasions. She is always happy to go and enjoys her stays. The staff are very friendly, caring and obliging. Keep up the great work! And thank you!
Lawrence Jennings
22 Jan 2017
REPORT
If your looking to adopt a dog or cat this is the place to go
Or even to foster just enquiry
Lisa Beth
3 Jan 2017
REPORT
I had a cat that wouldn't stop coming to my house every day, myself and family tried to shoo it thinking it belonged to somebody, but it just kept on coming back, after a month or so he started lookin...
I had a cat that wouldn't stop coming to my house every day, myself and family tried to shoo it thinking it belonged to somebody, but it just kept on coming back, after a month or so he started looking very thin and ill, so we got him back to health and eventually took him to this shelter. Upon arrival the staff stared at us and asked what we wanted, we then explained our situation to the head cattery lady and were snapped at. She rudely accused us of trying to steal the cat and said we were breaking the law, we kept trying to explain we didn't 'steal' him and that we were more interested in the welfare. We were then told it wasn't in their district (which we weren't aware of) and continued on with her rude and loud tirade, until eventually we were told to take him to the RSPCA. I realise that under council laws they may not have been able to help, but we were unaware, and would have happily accepted that fact had we been told in a civil manor, but getting yelled at and belittled for trying to do what was best was unnecessary and plain hurtful. The shelter is a beautiful place, but certain staff obviously need to learn basic communication skills.
peter smith
27 Dec 2016
REPORT
Pray that you never have to deal with the staff in the pound section. They are some of the rudest and most arrogant people I have ever met. Bullying and veiled financial threats are common from these ...
Pray that you never have to deal with the staff in the pound section. They are some of the rudest and most arrogant people I have ever met. Bullying and veiled financial threats are common from these people who have taken what should be a simple set of tasks and turned it into an excuse to try and exert their intimidating behaviours on people.
Beatrix Mol
15 Nov 2016
REPORT
The vets and groomers are fantastic.
Jessica Webster
15 Nov 2016
REPORT
Was a bit worried taking my cats in for adoption.
Didn't know what would happen if no one liked them but within two weeks, all three cats had been adopted and hopefully, I'm sure to a nice family. Ve...
Was a bit worried taking my cats in for adoption.
Didn't know what would happen if no one liked them but within two weeks, all three cats had been adopted and hopefully, I'm sure to a nice family. Very happy!
Catherine Grima
6 Apr 2016
REPORT
Thank you for the cat Nadine we got for my friend Alfred on Monday, He is over the moon and the cat is already very settled and loves him to death. What a wonderful organisation this is. I didn't kn...
Thank you for the cat Nadine we got for my friend Alfred on Monday, He is over the moon and the cat is already very settled and loves him to death. What a wonderful organisation this is. I didn't know about the Seniors Program for Seniors. What a brilliant idea, this man was very lonely and two days have already changed his life having this lovely cat.
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
(03) 9739 0500
Broadies Rd (runs off Killara Road)
Coldstream Victoria 3770
Business Hours
Monday
Mon
08:30AM-18:00PM
Tuesday
Tue
08:30AM-18:00PM
Wednesday
Wed
08:30AM-18:00PM
Thursday
Thu
08:30AM-18:00PM
Friday
Fri
08:30AM-18:00PM
Saturday
Sat
09:00AM-15:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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Animal Aid
Coldstream, Victoria
Broadies Rd (runs off Killara Road)
Coldstream Victoria 3770
General Info
Animal Aid is an animal welfare organisation dedicated to the care of all lost and unwanted animals. Each year Animal Aid cares for and rehomes thousands of companion animals in Victoria, including cats and dogs, pocket pets and small livestock. Animal Aid receives no government funding and relies on the generous donations and assistance provided by the local community.
Animal Aid operates as an 'Open Door' shelter and never refuses an animal in need. We believe that all animals deserve the safety and comfort of a loving home and we aim to provide that opportunity to every animal that comes through our doors; whether that be through reuniting a lost pet with their owners, or finding a new forever home for an abandoned animal.
Animal Aid does not euthanize animals for financial reasons, lack of space or if an animal has been with the shelter for a long period of time. The only time that an animal will be put to sleep is if they have a serious health issue or temperament problem that cannot be rehabilitated.
Animal Aid operates as an 'Open Door' shelter and never refuses an animal in need. We believe that all animals deserve the safety and comfort of a loving home and we aim to provide that opportunity to every animal that comes through our doors; whether that be through reuniting a lost pet with their owners, or finding a new forever home for an abandoned animal.
Animal Aid does not euthanize animals for financial reasons, lack of space or if an animal has been with the shelter for a long period of time. The only time that an animal will be put to sleep is if they have a serious health issue or temperament problem that cannot be rehabilitated.
Business Hours
Monday
08:30AM-18:00PM
Tuesday
08:30AM-18:00PM
Wednesday
08:30AM-18:00PM
Thursday
08:30AM-18:00PM
Friday
08:30AM-18:00PM
Saturday
09:00AM-15:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
susanne Grosser
30 Jul 2021
To the Animal Aid Coldstream, Veterinary Team, my highest praise, respect and unreserved “Thank you “ for saving the life of my deeply loved German Shepard.
With special recognition to their Veterina...
To the Animal Aid Coldstream, Veterinary Team, my highest praise, respect and unreserved “Thank you “ for saving the life of my deeply loved German Shepard.
With special recognition to their Veterinary Director, Dr N Maritz.
I owned 4 large breed dogs over the span of 30 years, giving me plenty of opportunities to meet & greet many veterinarians, with various degrees of competence.
Dr Martiz, expertise becomes evident in the first few minutes of meeting him. Observing the passion & confidence with which he approached my dog’s health issue, I immediately recognised, that my extremely ill dog was in the best of hands. In addition, Dr Maritz was meticulous in explaining her very complex health issues in a manner, that was easy to understand, which in turn created even more confidence as to his proposed treatment. Best of all, he not only allowed me to stay with my dog throughout the entire ( painful ) examination, he actively encourages, owner participation/observation. Sadly, something so many newer generation vets are not prepared to do anymore these days.
Even so, all her subsequent examinations were very painful, she walked with total trust back into his room. I am sure Dr Maritz, passion for what he does, is infectious to all that work with him. The entire Vet team was highly efficient, helpful and a pleasure to deal with, during my visits.
I congratulate Animal Aid, for having such a competent and highly personable Veterinary Director as part of their organisation.
One has to remember that Animal Aid, is a NFP organisation, they don’t receive Government funding, their income is derived solely from donations and support from a grateful public.
Rose Eldridge
2 Jul 2018
Wonderful place! I got my cat here and could not be happier. Definitely coming back
Karina Griffiths
28 Jun 2018
Such a brilliant place full of brilliant people. We have many family members from here! Highly recommend animal aid.
Ben Johnson
18 Jun 2018
We adopted our fur child from Animal Aid Coldstream and they were wonderful. We had plenty of time to talk with their trainer and bond with the dog to see if she was right for us. Can’t speak highly e...
We adopted our fur child from Animal Aid Coldstream and they were wonderful. We had plenty of time to talk with their trainer and bond with the dog to see if she was right for us. Can’t speak highly enough of the good work these people do.
Christina Goncalves
12 Jun 2018
Take my boy here for the vets, training and boarding, couldn’t be happier! The vet is always the best price in the area, as well as the nicest people, they always accommodate my dogs issues with men a...
Take my boy here for the vets, training and boarding, couldn’t be happier! The vet is always the best price in the area, as well as the nicest people, they always accommodate my dogs issues with men and other dogs, they don’t judge and look after us so well. I couldn’t recommend the boarding facilities more either, I was so worried about boarding my dog, as a rescue, he’s got some attachment issues, and after a FREE trail day, where they gave me a full assessment on how he behaved, I dropped him off still nervous about leaving him behind. For no reason! He was so happy, I swear he was happier when I picked him up than he is at home, he loved it! And the price is amazing! I left my boy there for a few days and he came home happy and bathed (and I didn’t even pay for a bath). The whole place is run by people who genuinely love animals and the price is unbeatable for all of their services, they have my heart!
kezcooke
27 May 2018
Very caring people doing a great job. We extended our family by one and the people there were so helpful.
James Moore
19 Apr 2018
I found this place strange. I had adopted a number of rescue dogs and always been allowed to work them on the grounds and see if we got along. However here there was never the option to intetact with ...
I found this place strange. I had adopted a number of rescue dogs and always been allowed to work them on the grounds and see if we got along. However here there was never the option to intetact with the dog alone. I have trouble intetacting with people so this situation was not ideal. I got the feeling the people there were more interested in whether they liked you rather than the type of owner you would be. Also there use and recommendation of outdated training techniques was off putting.
Karen Daniel
31 Mar 2018
We visited the shelter today and the staff were absolutely amazing. Very friendly and helpful as we took home one of the kittens. The facilities were well maintained and clean and all animals looked w...
We visited the shelter today and the staff were absolutely amazing. Very friendly and helpful as we took home one of the kittens. The facilities were well maintained and clean and all animals looked well cared for. A lovely experience all round.
GORDON OPPONG
30 Mar 2018
Good to have a visit to see the cats and dogs . Some are ready for a new home. You have to drive a little further from coldstream
Steve C
28 Mar 2018
Wonderful adoption services, great boarding kennel and an onsite vet clinic.
I can never say thank you enough for bringing Polly into my life - she is perfect.
Antonio Hernandez
24 Feb 2018
My 14yo fox terrier cross was picked up by Knox Council. Fully registered and had blue tag on collar.through a mixup.the ranger was unable to contact us. Even though out there looking for Billy .so of...
My 14yo fox terrier cross was picked up by Knox Council. Fully registered and had blue tag on collar.through a mixup.the ranger was unable to contact us. Even though out there looking for Billy .so off he went to Pound. Cost 240$ to recover him. But he had a full vet check up as part off fee. Council said the fee covers an 8 day stay.so I was not able to get even a pensioner discount. Moral of story. Don't be frightened to call council if pet goes missing as if registered .they are happy to return them home if you are there to accept the pet. Animal Aid we're professional ,caring and most helpful. Even gave me a printout of Vet report.
Leanne Wadsworth
7 Jan 2018
Our dog has been to stay at the boarding kennels on several occasions. She is always happy to go and enjoys her stays. The staff are very friendly, caring and obliging. Keep up the great work! And tha...
Our dog has been to stay at the boarding kennels on several occasions. She is always happy to go and enjoys her stays. The staff are very friendly, caring and obliging. Keep up the great work! And thank you!
Lawrence Jennings
22 Jan 2017
If your looking to adopt a dog or cat this is the place to go
Or even to foster just enquiry
Lisa Beth
3 Jan 2017
I had a cat that wouldn't stop coming to my house every day, myself and family tried to shoo it thinking it belonged to somebody, but it just kept on coming back, after a month or so he started lookin...
I had a cat that wouldn't stop coming to my house every day, myself and family tried to shoo it thinking it belonged to somebody, but it just kept on coming back, after a month or so he started looking very thin and ill, so we got him back to health and eventually took him to this shelter. Upon arrival the staff stared at us and asked what we wanted, we then explained our situation to the head cattery lady and were snapped at. She rudely accused us of trying to steal the cat and said we were breaking the law, we kept trying to explain we didn't 'steal' him and that we were more interested in the welfare. We were then told it wasn't in their district (which we weren't aware of) and continued on with her rude and loud tirade, until eventually we were told to take him to the RSPCA. I realise that under council laws they may not have been able to help, but we were unaware, and would have happily accepted that fact had we been told in a civil manor, but getting yelled at and belittled for trying to do what was best was unnecessary and plain hurtful. The shelter is a beautiful place, but certain staff obviously need to learn basic communication skills.
peter smith
27 Dec 2016
Pray that you never have to deal with the staff in the pound section. They are some of the rudest and most arrogant people I have ever met. Bullying and veiled financial threats are common from these ...
Pray that you never have to deal with the staff in the pound section. They are some of the rudest and most arrogant people I have ever met. Bullying and veiled financial threats are common from these people who have taken what should be a simple set of tasks and turned it into an excuse to try and exert their intimidating behaviours on people.
Beatrix Mol
15 Nov 2016
The vets and groomers are fantastic.
Jessica Webster
15 Nov 2016
Was a bit worried taking my cats in for adoption.
Didn't know what would happen if no one liked them but within two weeks, all three cats had been adopted and hopefully, I'm sure to a nice family. Ve...
Was a bit worried taking my cats in for adoption.
Didn't know what would happen if no one liked them but within two weeks, all three cats had been adopted and hopefully, I'm sure to a nice family. Very happy!
Catherine Grima
6 Apr 2016
Thank you for the cat Nadine we got for my friend Alfred on Monday, He is over the moon and the cat is already very settled and loves him to death. What a wonderful organisation this is. I didn't kn...
Thank you for the cat Nadine we got for my friend Alfred on Monday, He is over the moon and the cat is already very settled and loves him to death. What a wonderful organisation this is. I didn't know about the Seniors Program for Seniors. What a brilliant idea, this man was very lonely and two days have already changed his life having this lovely cat.
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CLAIM IT HEREIncorrect information? Let us know