Clinic name should be change to Karen's Vet Clinic . After my horrible experience I came to check the reviews and It says everything about this place so unprofessional, no communication after spending more than $ 250 vet bills my kitten is still not well she hasn’t given the right medicine . Please don’t take your pets to this horrible place with disgusting human beings. no sympathy towards animals just the money .owner should take the responsibility running a business with bullies. I will be complaining to the right authorities about this place as I found out they euthanize the stray cat I hand over to them with other stray animals, 3 times I found few injured animals and went to drop them off to this place .all 3 times the reception staff was so arrogant and rude to me for no reason . unfortunately my foster kitten got diarrhea and vomiting and nearly dying so I went there from someone’s recommendation young girl at the reception ask me to come after one hour by the time I went back my kitten was look dead so I have been so stressed and I heard shes saying the vet is making the invoice for the previous client .so I ask the girl politely can I please see the vet soon as my kitten dying .she was petting two kittens on her desk but with out any compassion she yelled at me saying that only few min late for your appointment time .its not an emergency clinic….if u cant wait go somewhere else .your cat is fine so go back and sit tight till we call you . and then she rolled her eyes and start talk about me with the client in front of her .i burst in tears as I couldn’t see the little kitten dying because they purposely ignoring me a for 5-10 min two front girls was there and they knew I was crying and t start ignoring me more, i don’t understand why they work with animal when they don’t have any feelings towards them. . then I get to see the Vet Dr Gwen and she didn’t ask any question she put the thermometer on my kittens bum holding from his tale and kitten was in so much pain and bitten my hand few times and scratch my hand as I was holding .nurse came later and also giving all injections she didn’t had any empathy she was been so ruff and blaming on poor kitten . so unprofessional, no communication after $260 my kitten is still not well .she hasn’t given the right medicine . please don’t take your pets to this horrible place with disgusting human beings. no sympathy towards animals just the money .who gave them the rights to talk to customers like that .i have recorded everything ill be putting it on social media and going to name and shame them. its about time to stop this bullies . Read Less

Mike Bell May not be the chattiest vet but did an amazing job with luxating patella surgery on my Boston Terrier she is now running around as crazy as ever Would always choose Mike saved over $2,500 compared to local vet quote Read Less

So I wrote a complaint to the Craigieburn Animal Hospital due to an emergency vet visit I tried to book in on 28/12/2021. It was a public holiday and I could only contact the nearest emergency 24/7 animal hospitals. In this interaction, they put my wife in tears and made me extremely angry. Below is the complaint email showing what I wrote to them. I expected them to acknowledge the experience and hopefully learn from it before I took it further. I guess I expected too much.... Instead they sent me a hand-written statutory declaration denying everything and what "really happened". ORIGINAL EMAIL : "Hi, My wife called this morning to discuss the condition of our cat, Mickey who we noticed had a bit of trouble urinating in his litter box. Being a public holiday, we decided to call the closest emergency vet which happened to be your practice, the Craigieburn animal Hospital emergency mobile number. A male answered the call and my wife explained what I just said above. And he had a blunt and negative tone and sighed "Uh... I hope it's not like yesterday. Same situation and the cat was euthanized" And she was shocked and started to cry. He told her that she should be monitoring this more and that he's likely to be euthanized but come in if she wants to... But it's probably too late. My pregnant wife called me in tears and in disbelief and also broken hearted thinking we were going to lose our cat today. I called immediately afterwards and spoke to him myself to get an explanation and to ask if this is what he said. And he replied with "Yes I did say that. Yes your cat will probably be euthanized. No, I didn't make her cry... It's not my fault your cat has a blockage.. so don't put that on me. Come or don't.. I'm in emergencies and you're wasting my time" I was that furious and did not want to release my anger on such a disrespectful person, so I just hung up. I called Whittlesea vet. They said it's not a blockage. Just a simple treatment and Mickey had an injection and was good to go with medication to take. How does one get away with assuming the worst on a phone call to the family? You can assume based on knowledge of what's said on a call but do you really think it's okay to not just say "if it is a blockage, it does have risks, but bring Mickey in urgently and we can see what we can do" instead of "if it's like yesterday, he'll be euthanized" Where's the love for animals? Where's the respect for your customers and family members? This was a dumb and heartless act. What's the difference in calling an ambulance and them saying "if this was like our patient yesterday, you will die" ? I'm so shocked an appalled by this and before I take this as far as I intend to.. I will give you an opportunity to acknowledge this. However, based on the interactions we had, I am not confident in what your response will be. But then the avenues I will take will be media, sharing it with everyone we know, social media and the vetinary board will be notified. And now, I await your response. Kind regards" How is someone meant to complain to an organisation when the person who receives the complaint can just sent it and ... Is that it? How ridiculous. DO NOT DEAL WITH THESE PEOPLE. GO TO AN ANIMAL HOSPITAL THAT CARES. Read Less