I have been a loyal customer for 5 years+ ever since I got my first puppy. Unfortunately the new management couldn’t care less to contact me about a simple enquiring regarding them not honouring my vaccination for life program. Been waiting several weeks, sent emails, made phone calls and still no response. I think I’ll go somewhere else where management also care about the health of my dog, not just the vets. Read Less

Best Vet around. I first came here when my pet rat was dying many years ago and the staff were so compassionate and loving I havent gone anywhere else since. Costs for services are also not too bad. They will even advise which option is cheaper and tell you the prices so you can choose. Occasionally, as a low income earner, I have gotten antibiotics for free because someone else returned the unused medication. (It isnt something you ask for. If its there they will give it to you.) They also offer 2 different wellness packages for pets. The first one is a one off payment to cover all vaccines your pet needs. The other is a regular payment which covers the annual checkup, all sick visit consult fees, microchipping, and comprehensive health checks. And they do payment plans. Read Less

Best Vet around. I first came here when my pet rat was dying many years ago and the staff were so compassionate and loving I havent gone anywhere else since. Costs for services are also not too bad. They will even advise which option is cheaper and tell you the prices so you can choose. Occasionally, as a low income earner, I have gotten antibiotics for free because someone else returned the unused medication. (It isnt something you ask for. If its there they will give it to you.) They also offer 2 different wellness packages for pets. The first one is a one off payment to cover all vaccines your pet needs. The other is a regular payment which covers the annual checkup, all sick visit consult fees, microchipping, and comprehensive health checks. And they do payment plans. Read Less

I've been bringing my dog here since both of us relocated from the States about 1.5 years ago. Unfortunately, my pooch has suffered with skin issues since coming to Australia, so she's been on very expensive medications for an extended period of time. I called on Saturday 6th of Jan at 9am to get one of her creams refilled (neocort). The receptionist that answered was very rude and insisted I bring my pooch in for a checkup. When I explained I couldn't do that right now and I needed the cream that day (my pooch spent the morning scratching her paws when I let her out the backyard and they were red raw and bleeding. I washed them in malaseb for 10 minutes and used the last of the existing neocort cream that I had), the receptionist got an attitude and rudely said "oh well then, a vet will have to call you back when they are free". Then she hung up on me. Of course, nobody called me back. I'm disappointed in this place, especially after spending literally more than a thousand dollars on expensive meds (multiple refills of apoquel, neocort, malaseb, plus vet consultation fees). No way I am coming back here after being treated so rudely and ignored, especially after coming here for over 1.5 years. Time to find a new veterinary office and start all over again. Read Less

I've been bringing my dog here since both of us relocated from the States about 1.5 years ago. Unfortunately, my pooch has suffered with skin issues since coming to Australia, so she's been on very expensive medications for an extended period of time. I called on Saturday 6th of Jan at 9am to get one of her creams refilled (neocort). The receptionist that answered was very rude and insisted I bring my pooch in for a checkup. When I explained I couldn't do that right now and I needed the cream that day (my pooch spent the morning scratching her paws when I let her out the backyard and they were red raw and bleeding. I washed them in malaseb for 10 minutes and used the last of the existing neocort cream that I had), the receptionist got an attitude and rudely said "oh well then, a vet will have to call you back when they are free". Then she hung up on me. Of course, nobody called me back. I'm disappointed in this place, especially after spending literally more than a thousand dollars on expensive meds (multiple refills of apoquel, neocort, malaseb, plus vet consultation fees). No way I am coming back here after being treated so rudely and ignored, especially after coming here for over 1.5 years. Time to find a new veterinary office and start all over again. Read Less

My cat Olivia, needed to be desexed and i was looking for the perfect veterinary clinic to get the job done. So i asked my family and friend and most of them recommended this veterinary clinic. So Olivia was desexed today and am so happy i made the right decision for bringing her to Village Vets. The staff was very friendly and helpful, and also did an amazing job on Olivia. Thank you guys so much Read Less

Thanks to the team for your wonderful care. I've found the whole team there truly passionate about the wellbeing of fur babies. Over the past 2 months they've been very thorough and helpful getting my rescue doggie up to ideal health. Preop and postop calls to check Buddy's status were made. They expertly slotted us in for some unexpected pain management on a fully booked afternoon. The communication of the team is outstanding in my own experience; all costs, pro and cons, health related issues were openly discussed, and even advised expected wait times when they were flat out (a small but appreciated courtesy!) Thanks guys!! Read Less

I have taken my now passed away poodle cross Kyle to this vet practice for dog grooming . Kyle did not bark and I know that he felt comfortable at this practice. The staff are always willing to help and accomodate me with appointment times. The dog groomer was so friendly and did a fantastic job in grooming of Kyle. I have recently made several phone calls to This vet practice to enquire about puppy school for our newly bought Japanese spitz Akira. Victoria is always so polite ,friendly and helpful to me. We will be taking Akira to see one of the nurses for a free consultation to talk about how to train Akira to go to the toilet outside and also with biting.Then we will book him in to the puppy school for the January sessions. I am very impressed with the quality and standard of the customer service provided by Victoria at this vet practice. I would not hesittate to tell my friends to take their pets there. Thank you very much. Patricia. Read Less