Unfortunately Dr Hootan has now left this Vet, my only good experience here in 6 years has been the Dr Hootan himself, and l kept going back there because of him. Over the years l have had to put up with abuse from the front desk staff as they don't like to be questioned or held accountable for anything. My insurance claims would not me lodged sometimes for months and sometimes not at all, and on the rare occasion they would lodge them. When l would call the practice l was always get a rude person on the other side of the phone anything you ask is always to hard to do and at times it doesn't get done at all and takes many phone calls to have something done. Requesting medication would always be a dram they require 48 hours and at times l would simply for get and request within a 24 hour period only to be lectured by the staff and told over and over again their systems and protocols. The final straw was last week when l went into the surgery to collect my pooch's meds which l requested a week earlier and at the same time asked to have my pets files emailed tome as l would be looking for a new Vet if l cant find Dr Hootan, after several requested l rocked up at the practice only to be told they will not supply my dogs meds because l wanted to leave l felt like they were blackmailing me. In the end l requested my files to me emailed to me whilst l waited in the practice only to be told to get out yelled out screamed at and then wait for it they threatened to call the police, l refused to leave until my files were emailed to me in the end they did call the police which did not turn up whilst l was there but in the end l got my files emailed and left the practice. This was my experience with this practice and has been a ongoing drama for the past 6 year lm am glad l have left and from my personal experience l would never recommend this practice to any owners of pets, lm sure lm not the only one with this bad appalling treatment l have spoken to a few people at the doggy park that attend that same practice who don't have much to say for the front line staff. Read Less