Keilor Veterinary Clinic
Keilor, Victoria
Reviews
Russell J
22 Sep 2024
REPORT
Good caring vet but very frustrating no one answers phone when business is open so very difficult to secure appointments without calling back numerous times. Needs an on-line capacity for appointments
Diane
22 Dec 2023
REPORT
If you want good old fashioned customer service and a vet that actually cares, then the Keilor Vet Clinic is the place to go. They genuinely care and treat all pets equally. Thank you!
Darcie
30 Apr 2023
REPORT
Had my dog desexed here - he’s a 12 month old Pomeranian
Was sent home without any medication for pain relief or inflammation - was told that they need to feel something so they don’t try to bite the ...
Had my dog desexed here - he’s a 12 month old Pomeranian
Was sent home without any medication for pain relief or inflammation - was told that they need to feel something so they don’t try to bite the area.🤷🏻♀️ once the pain relief from in the anaesthetic wears off.
The next day he was visibly distressed, panting, in obvious pain and discomfort - tried calling them several times - no answer. Called other vets throughout the morning who could not assist but confirmed that based on the what I told them he would be in need of pain relief and they were very surprised that I wasn’t given anything to take home. I had to take him to an emergency service who immediately administered
Pain relief and provided some to take home.
I contacted the vet that performed the procedure on Monday morning, outlined the events of the weekend and asked them for reimbursement of the costs I incurred - my dog suffered unnecessarily and I had to pay $200+ for emergency assistance because they failed to provide adequate care.
The response was also inadequate - repeating several times how long they’d been in business and how many dogs they’d desexed - no concern shown for the distress caused. Not to mention the aftercare story completely changed from what we had been originally told.
In hindsight I suppose I should have been concerned last Friday when a dog left the surgery dripping blood across the floor and had to be taken back in - his owners left without him - at least his problems were known before they got him home.
Di
7 Dec 2021
REPORT
The most kind,knowledgeable and compassionate vet.Derek listens and has a beautiful rapport with all animals .Has been our family vet for over 20 years.He will listen and investigate any medical issue...
The most kind,knowledgeable and compassionate vet.Derek listens and has a beautiful rapport with all animals .Has been our family vet for over 20 years.He will listen and investigate any medical issue, and we always know our pets are in good hands .My dog loved going to the vet 🐶
Leanne
19 Aug 2021
REPORT
I have no doubt that over the years Derrick has been a great vet and he seems like a very nice man. But, he said my puppy had a sprain and when she was still unable to weight bare the next day and yel...
I have no doubt that over the years Derrick has been a great vet and he seems like a very nice man. But, he said my puppy had a sprain and when she was still unable to weight bare the next day and yelped in paid we took her to the vet hospital to find out she had 4 broken bones. Devasted that my puppy went the whole night with such pain and that I trusted this man with her. He should have X-rayed her, an error that should never have happened. My advice is to go elsewhere!!!! Time to retire.
michelle pinto
19 Jul 2020
REPORT
Love this vet but can never ever get through on the phone - incredibly difficult and no answering service
Nora Barallon
10 Jun 2020
REPORT
To Derrick and all the wonderful team , you have been like a family to us and have taken care of my precious dog Didi for almost 18 years. Derrick is a compassionate, empathetic Veterinarian. We thank...
To Derrick and all the wonderful team , you have been like a family to us and have taken care of my precious dog Didi for almost 18 years. Derrick is a compassionate, empathetic Veterinarian. We thank you for all your support and advice and for giving Didi her send off with dignity and love. She was a treasured pet and will be missed terribly. Thank you from the bottom of our heart and for caring for her for so many years.
Nora & Family
Rebecca Mitchell
13 Jul 2018
REPORT
The very best vet
Nadia Buna
9 Jun 2018
REPORT
Have been going there for 20yrs....great service!!!!
Louie Huang
3 Apr 2018
REPORT
Derrick is a great vet, friendly and always spend the extra time to make sure we understood what was wrong.
Wayne Lewis
7 Mar 2018
REPORT
Great Vet wonderful caring practice. Very passionate about all animals and their well-being. Reasonably priced on all treatments.
Sandra S
20 Feb 2018
REPORT
Derek and his staff are amazing, knowledge and friendly. I can highly recommend this vet clinic to anyone who wants personalised sevice and help their pet with a quick recovery. Thanks again to Keilor...
Derek and his staff are amazing, knowledge and friendly. I can highly recommend this vet clinic to anyone who wants personalised sevice and help their pet with a quick recovery. Thanks again to Keilor Veterinary Clinic. 🐺😊
Lisa Cadman
29 Jan 2018
REPORT
Take my Bailey and grandfur Jazz,vet is caring and amazing.
Kimberley Blair
27 Dec 2017
REPORT
I have always taken my pets her. Great service and always great advice.
Matt Ryan
17 May 2017
REPORT
The vet is great but one of the receptionists is very rude. I wouldn't come back purely because of her
Paula Agius
20 Nov 2016
REPORT
Been taking my pets here for over 25 years. Great Vet
Jallay Ziya
30 Sep 2016
REPORT
I'm feeling blessed to have had a local friend recommended Derrick to me. He's diagnosed what's wrong with my adorable rescue cat; is patient in explaining in a way that I can understand and we're now...
I'm feeling blessed to have had a local friend recommended Derrick to me. He's diagnosed what's wrong with my adorable rescue cat; is patient in explaining in a way that I can understand and we're now getting her back to full health.
Marlene Cassar
13 Aug 2016
REPORT
The most experienced, friendly and caring Vet you could ever ask for. I know my fur babies are always in good hands. I highly recommend Keilor Veterinary Clinic.
Diane J.
24 Apr 2016
REPORT
I took my dog to my local Keilor Veterinary Clinic due to having a painful ear. The vet proceeded to stick a large cotton bud into both ears to check for discharge. During this procedure my dog squeal...
I took my dog to my local Keilor Veterinary Clinic due to having a painful ear. The vet proceeded to stick a large cotton bud into both ears to check for discharge. During this procedure my dog squealed. He then administered and recommended ear drops. Some days later I noticed my dog had almost completely lost her perfect hearing and has never recovered. While I cannot be certain the vet damaged my dog's hearing with the cotton buds, I have my suspicions and do not trust his judgement. Needless to say, we now go the the Bacchus Marsh Veterinary Clinic where Sandy offers unbeatable service.
Parv Sharma
25 Nov 2015
REPORT
Kate McLeod
21 Nov 2015
REPORT
All of our dogs have been looked after by Derrick, he's a great vet, staff are friendly and helpful.
Alex Loizou
17 Oct 2014
REPORT
Have been taking our pets here since I was a kid and still do after all this time. Derrick has always been fantastic and reliable.
Greg Osborn
24 Feb 2013
REPORT
Derrick has been our vet for over 20 years, and we have always had multiple dogs and cats. He has always been first class and I can recommend him wholeheartedly.
Xue Yang
4 Feb 2012
REPORT
Bad first impression will last for over a century. Was looking for small and personalised business however when arrived there with an emergency, I find out that there was no vet present. The front en...
Bad first impression will last for over a century. Was looking for small and personalised business however when arrived there with an emergency, I find out that there was no vet present. The front end staff was not willing to help about when he or she was going to arrive but tell me to come back in an hour or so. I was then carrying a dog that had his hind legs paralysed. Took the dog to the Brimbank Vet whom helped extremely well. Poor first impressions.
Book an Appointment
Online booking unavailable
Please call
(03) 9336 1943
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Keilor Veterinary Clinic
Keilor, Victoria
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Russell J
22 Sep 2024
Good caring vet but very frustrating no one answers phone when business is open so very difficult to secure appointments without calling back numerous times. Needs an on-line capacity for appointments
Diane
22 Dec 2023
If you want good old fashioned customer service and a vet that actually cares, then the Keilor Vet Clinic is the place to go. They genuinely care and treat all pets equally. Thank you!
Darcie
30 Apr 2023
Had my dog desexed here - he’s a 12 month old Pomeranian
Was sent home without any medication for pain relief or inflammation - was told that they need to feel something so they don’t try to bite the ...
Had my dog desexed here - he’s a 12 month old Pomeranian
Was sent home without any medication for pain relief or inflammation - was told that they need to feel something so they don’t try to bite the area.🤷🏻♀️ once the pain relief from in the anaesthetic wears off.
The next day he was visibly distressed, panting, in obvious pain and discomfort - tried calling them several times - no answer. Called other vets throughout the morning who could not assist but confirmed that based on the what I told them he would be in need of pain relief and they were very surprised that I wasn’t given anything to take home. I had to take him to an emergency service who immediately administered
Pain relief and provided some to take home.
I contacted the vet that performed the procedure on Monday morning, outlined the events of the weekend and asked them for reimbursement of the costs I incurred - my dog suffered unnecessarily and I had to pay $200+ for emergency assistance because they failed to provide adequate care.
The response was also inadequate - repeating several times how long they’d been in business and how many dogs they’d desexed - no concern shown for the distress caused. Not to mention the aftercare story completely changed from what we had been originally told.
In hindsight I suppose I should have been concerned last Friday when a dog left the surgery dripping blood across the floor and had to be taken back in - his owners left without him - at least his problems were known before they got him home.
Di
7 Dec 2021
The most kind,knowledgeable and compassionate vet.Derek listens and has a beautiful rapport with all animals .Has been our family vet for over 20 years.He will listen and investigate any medical issue...
The most kind,knowledgeable and compassionate vet.Derek listens and has a beautiful rapport with all animals .Has been our family vet for over 20 years.He will listen and investigate any medical issue, and we always know our pets are in good hands .My dog loved going to the vet 🐶
Leanne
19 Aug 2021
I have no doubt that over the years Derrick has been a great vet and he seems like a very nice man. But, he said my puppy had a sprain and when she was still unable to weight bare the next day and yel...
I have no doubt that over the years Derrick has been a great vet and he seems like a very nice man. But, he said my puppy had a sprain and when she was still unable to weight bare the next day and yelped in paid we took her to the vet hospital to find out she had 4 broken bones. Devasted that my puppy went the whole night with such pain and that I trusted this man with her. He should have X-rayed her, an error that should never have happened. My advice is to go elsewhere!!!! Time to retire.
michelle pinto
19 Jul 2020
Love this vet but can never ever get through on the phone - incredibly difficult and no answering service
Nora Barallon
10 Jun 2020
To Derrick and all the wonderful team , you have been like a family to us and have taken care of my precious dog Didi for almost 18 years. Derrick is a compassionate, empathetic Veterinarian. We thank...
To Derrick and all the wonderful team , you have been like a family to us and have taken care of my precious dog Didi for almost 18 years. Derrick is a compassionate, empathetic Veterinarian. We thank you for all your support and advice and for giving Didi her send off with dignity and love. She was a treasured pet and will be missed terribly. Thank you from the bottom of our heart and for caring for her for so many years.
Nora & Family
Rebecca Mitchell
13 Jul 2018
The very best vet
Nadia Buna
9 Jun 2018
Have been going there for 20yrs....great service!!!!
Louie Huang
3 Apr 2018
Derrick is a great vet, friendly and always spend the extra time to make sure we understood what was wrong.
Wayne Lewis
7 Mar 2018
Great Vet wonderful caring practice. Very passionate about all animals and their well-being. Reasonably priced on all treatments.
Sandra S
20 Feb 2018
Derek and his staff are amazing, knowledge and friendly. I can highly recommend this vet clinic to anyone who wants personalised sevice and help their pet with a quick recovery. Thanks again to Keilor...
Derek and his staff are amazing, knowledge and friendly. I can highly recommend this vet clinic to anyone who wants personalised sevice and help their pet with a quick recovery. Thanks again to Keilor Veterinary Clinic. 🐺😊
Lisa Cadman
29 Jan 2018
Take my Bailey and grandfur Jazz,vet is caring and amazing.
Kimberley Blair
27 Dec 2017
I have always taken my pets her. Great service and always great advice.
Matt Ryan
17 May 2017
The vet is great but one of the receptionists is very rude. I wouldn't come back purely because of her
Paula Agius
20 Nov 2016
Been taking my pets here for over 25 years. Great Vet
Jallay Ziya
30 Sep 2016
I'm feeling blessed to have had a local friend recommended Derrick to me. He's diagnosed what's wrong with my adorable rescue cat; is patient in explaining in a way that I can understand and we're now...
I'm feeling blessed to have had a local friend recommended Derrick to me. He's diagnosed what's wrong with my adorable rescue cat; is patient in explaining in a way that I can understand and we're now getting her back to full health.
Marlene Cassar
13 Aug 2016
The most experienced, friendly and caring Vet you could ever ask for. I know my fur babies are always in good hands. I highly recommend Keilor Veterinary Clinic.
Diane J.
24 Apr 2016
I took my dog to my local Keilor Veterinary Clinic due to having a painful ear. The vet proceeded to stick a large cotton bud into both ears to check for discharge. During this procedure my dog squeal...
I took my dog to my local Keilor Veterinary Clinic due to having a painful ear. The vet proceeded to stick a large cotton bud into both ears to check for discharge. During this procedure my dog squealed. He then administered and recommended ear drops. Some days later I noticed my dog had almost completely lost her perfect hearing and has never recovered. While I cannot be certain the vet damaged my dog's hearing with the cotton buds, I have my suspicions and do not trust his judgement. Needless to say, we now go the the Bacchus Marsh Veterinary Clinic where Sandy offers unbeatable service.
Parv Sharma
25 Nov 2015
Kate McLeod
21 Nov 2015
All of our dogs have been looked after by Derrick, he's a great vet, staff are friendly and helpful.
Alex Loizou
17 Oct 2014
Have been taking our pets here since I was a kid and still do after all this time. Derrick has always been fantastic and reliable.
Greg Osborn
24 Feb 2013
Derrick has been our vet for over 20 years, and we have always had multiple dogs and cats. He has always been first class and I can recommend him wholeheartedly.
Xue Yang
4 Feb 2012
Bad first impression will last for over a century. Was looking for small and personalised business however when arrived there with an emergency, I find out that there was no vet present. The front en...
Bad first impression will last for over a century. Was looking for small and personalised business however when arrived there with an emergency, I find out that there was no vet present. The front end staff was not willing to help about when he or she was going to arrive but tell me to come back in an hour or so. I was then carrying a dog that had his hind legs paralysed. Took the dog to the Brimbank Vet whom helped extremely well. Poor first impressions.
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