Excellent care from my initial call to the centre until my dog was discharged after emergency treatment. The receptionist was very clear about consult costs from the start and the level of care and attention from the veterinary staff was first class. Read Less

Avoid this place at all costs. We bought our dog here because he was limping and we were informed by a very young and clearly inexperienced vet that he possibly had intervertebral disc disease and he was placed on NSAIDs. We then took him to our own vet for a follow up visit, who examined his prostate and tests later confirmed that his limping was associated with metastatic terminal prostate cancer. AEC needs to understand that people bypass their own vets and bring their beloved animals here because it is an EMERGENCY or it is clearly something that cannot wait until the following morning. For goodness sake, hire staff that are experienced!!! Read Less

Our dog.was admitted very ill last Thursday night. We had to carry her in and she was taken imeadiatly to be cared for. Communication was excellent, care from all staff was at the highest level. Was requested to call at a certain time and the vet was available at that time. Communication between AEC and our vet was also very good. Elli (our dog) is making a strong recovery because of the excellent care by all. Thank you. Read Less

I brought my cat in yesterday and was informed that whilst she stays overnight, she would be observed every hour, given pain relief and antibiotics, and her wound (a large dog bit part of her tail off) at least cleaned-up (sedation may be required). I called like they asked late at night and nothing had been done yet (six hours later) and was told that my cat would be treated shortly. This morning I called twice like they asked me to in arranging a pick-up time. When I picked-up my cat, I was informed that nothing had been done at all, asides from pain relief, due to my cat hissing and swiping (because she was clearly in distress and pain). My cat was only caged-up in her carrier or in one of their cages overnight. We were charged over $400 and for what? Our family is extremely disappointed in this center and would much prefer to travel far and wide for another vet clinic if we require a vet outside of the usual hours of our preferred veterinary practice. After leaving the AEC, we took our cat directly to our local vet, and she is now being cared for properly (and overnight). Tomorrow morning my cat will have part of her tail amputated as an urgent operation. Thank goodness for the support of our regular vet. Read Less

Every one at the clinic was extremely polite, efficient and helpful. Super professional yet approachable and friendly. They definitely knew how to ensure our animal was cared for and what to do while we were in a panic. I really recommend them and cannot thank them enough for how helpful and kind they are. Read Less

Buddy was really sick and on a public holiday, what do you do? These guys are knowledgeable, friendly, caring and excellent communicators. Not the first time for Buddy, and likely not the last - but cannot fault the medical staff. Some reception staff are unbelievable, others are more mechanical - with empathy one of the things we all need a little when our dogs are in distress. Good stuff and thanks from Buddy to Adi! Read Less

We brought our elderly cat in on a recent Monday public holiday with a severe facial abscess. He was seen immediately by a very pleasant triage nurse and place in a cage inside to settle down as he was distressed. There were a number of people there and being a holiday, more limited veterinary staff, so we had a wait for quite a while. When he was seen I could not fault the thoroughness and care given to him by the vet. She was also most informative as to his condition and progress and we eventually took him home. Full details of the treatment were sent by email forthwith to ourselves and our regular vet. Fees are substantial but understandably so for this service. Read Less

My dog was admitted with a life threatening incident late in the evening 2 weeks ago. By the time we had discussed her with the vet she had already had Xrays taken by other staff and a plan of action put in place. I received follow up calls in the night and was encouraged to contact them at any time if I wished. Every time I phoned I was able to speak with the vet on duty. I was allowed to visit her the next evening and given as much time as I wished. I felt confident my dog was receiving 24 hour care and the vets and staff I saw were all lovely. They kept my regular vet informed and I received a very detailed report of her treatments while she was there. She is recovering well and would have died had I not taken her there. Thank you AEC for saving my precious little girl's life. Read Less

My dog is dead because of them. $1800 to do a blood test and find out if she'd been bitten by a snake, who can afford that! For nothing, not even helping her just tests! We couldn't afford it so before we left I kept asking the vet, does my dog look really bad? Is this looking serious? His response? " You're telling me she's not herself, so she's sick." He did recommend a vet that might have been cheaper but he did not stress any urgency. My dog passed away later that night at home. She ran and hid and we found her dead. If they had told us it was serious we would have gotten something done. NEVER go here. Read Less

Took our 7 month old three legged cat in at 1 AM as we were scared his bone was showing through a wound on his stump, staff assisted us and made sure everything was okay despite our concerns. Very pleased with the team and the clinics efforts and care, and how we were not made to pay a consult fee for the very fast check on his stump done by a very lovely nurse. We're happy, and our little boy is happy too. :) Read Less

The nurse and vet on duty when we took our dachshund to the AEC late on Saturday afternoon. were wonderful and we couldn't fault the care and attention he received. He was very thoroughly checked and we were reassured. This is a wonderful service which we have used in the past with our last two dachshunds and we have always received the very best of care for our pets. We also found the cost reasonable especially considering the on site facilities they have. For after hour care it is very reassuring to know you have somewhere to go. Read Less

Money hungry clinic. Stay away and go else where even the distance isn't convenient. We were pressured to sign payment authorities form and repeatedly asked to pay. No transparency on their fees at all. Totally taken advantage of our situation. Read Less

I would not take any of my animals here unless they were in such a serious condition that they would not make it elsewhere, the staff are appalling. They have absolutely no people skills what so ever, it is purely money driven and it was suggested very quickly that i take my dog elsewhere or have it put down as soon as i questioned the costs involved. I have since spoken to several people that have had the same experience as myself. Highly recommend going elsewhere, considering it cost me $900 for an hours treatment a little compassion would not be difficult. People bring their animals as they believe their dying, of course we are stressed when we walk through the door. There is no need to be so arrogant and dismissive. It was made perfectly clear that your ability to pay their exorbitant fees was a much higher priority than the help and well being of the animal. Read Less

Inhumane and ill mannered staff. Money hungry and lack of empathy, guessing a diagnosis suggesting we put down our dog and saying the odds of this suggested diagnosis are against her. Being billed for proceedures that were never carried out and receiving calls at inappropriate times. We are in mourning for our dog. Fix the account then contact us ! Would not recommend this place to ANYONE !!!!! Bed-side money hungry workers that try to talk to you into euthanasia over having your pet looked after and treated. Disgusting place !!!!!! Read Less

My experience with this clinic happened over 1 year ago and I still shudder to think what my darling little girl went through. On arrival I gave the attending person a full medical history of my girl and told her money was not an issue, whatever had to be done WAS to be done. I also said that if my girl did not improve please ring us as we are only 10 MINUTES away, and we would want to be with her as she died.This was around midnight. I rang at 5 a m the next day , to be told that my girl was improving. Then a matter of hours later they rang us to say my girl was dead.We drove straight there , only be handed a STIFF, COLD body. My vet of 30 years asked me what the cause of death was , I could not tell him as the attendant at the clinic could not tell me. I have discussed this issue with my Vet and he has answered most of my questions. I would NEVER NEVER go to this place again. I know that my little girl died in a cage and on her own, and that breaks my heart. She was never alone while she was alive.......that is why we wanted to be with her and hold her as she died, not AFTER. This Clinic should have the resources to diagnose a sick animal, if not , SHUT THE DOORS and walk away. Read Less

Would seriously recommend going elsewhere. On arrival rather than undertaking s full assessment the vet assumed and treated. The result was a conflict of medications resulting in restricted breathing and a temp of 40. Luckily we were able to get to our normal vet in time and the life of my inlaws beloved dog.Read Less

Having to use Animal Emergency is never a fun experience, but it's great to know they are around if needed.Animal emergency operate out of normal vet hours, so usually 6pm-9am.If you do need to come here, make sure you bring your credit card, and be prepared to pay. Usually they take a $500 part payment before they will even do an initial consultation. On the 2 occasions I went here it was to take two sick kittens. Both needed to be put down, but only after they had tried to rehydrate them, both occasions ended up costing $1000 plus.However, my parents have used AE when their cat ripped out her stitches after desexing and pulled out all her intestines. Their bill was in excess of $1500, but the cat survived and is going strong.The fact is in the position, most people will opt for this type of service rather than watch their animals suffer. Read Less