Lort Smith
North Melbourne, Victoria
Reviews
Brodie
27 Mar 2023
REPORT
MY RECOMMENDATION AND ADVICE WOULD BE TO NEVER USE THIS SERVICE IF YOU LOVE YOUR ANIMAL!
Communication is virtually non existent.
Attempted to charge almost $1000 for testing for a condition that ha...
MY RECOMMENDATION AND ADVICE WOULD BE TO NEVER USE THIS SERVICE IF YOU LOVE YOUR ANIMAL!
Communication is virtually non existent.
Attempted to charge almost $1000 for testing for a condition that had already been confirmed with ultrasound and couldn’t be treated due to comorbidities anyway.
Animal lost over 1 kg of weight in their “care” and was repeatedly loaded up with opioids without advice or consent (I allege to keep her quiet), then advising that she was in pain for days despite no record of pain ever existing and staff specifically advising she had experienced no pain.
Hadn’t advised about a condition that was known to them from last year, found out by chance in a conversation with the vet.
Vets constantly change and no one takes ownership of your animal, it’s condition, tests or results, in fact one of the Vets Dr Ratnayake didn’t even know what my dog was there for when speaking to me, nor did she know the sex of my animal, lies about administering drugs and looks to have continued working on my animal after I was assured my animal would be removed from her care.
I consider this practice to be extremely dangerous and unethical and anyone with issues similar to this needs to lodge formal complaints with the Veterinary Practitioners Registration Board of Victoria.
https://www.vetboard.vic.gov.au/VPRBV/VPRBV/Complaints.aspx?hkey=a03d1895-4bd9-46f0-9d35-f80def80ca9b
I’ve had my animal for almost 16 years and I’ve never experienced such deception, lies, dismal communication, threats of RSPCA involvement etc.
I had to threaten to call the police in order to have my animal released to take her to a reputable Vet.
taela taylor
28 Oct 2021
REPORT
you gave my baby six months to live if I didn't proceed with secondary surgery for another$2000 ,well 4 years later shes slowly on her way out ,the best 4 years out of 16 years and karma to your expos...
you gave my baby six months to live if I didn't proceed with secondary surgery for another$2000 ,well 4 years later shes slowly on her way out ,the best 4 years out of 16 years and karma to your exposure to covid site.think how lucky you've been till now.KARMA DARLING KARMA THANK YOU
Rory Moore
24 Mar 2021
REPORT
I recently brought my dog in for lump in his nose which was making it hard to breath they gave me meds which for a while but being old and lump being aggressive wasn't much that could be done. I made ...
I recently brought my dog in for lump in his nose which was making it hard to breath they gave me meds which for a while but being old and lump being aggressive wasn't much that could be done. I made the very difficult decision to have my beautiful dog euthanized and apart from a long wait which honestly stemmed from them wanting to give me time with Kain and generaly being busy with other patients they made this process as easy and respectful as they could given the situation. Both the nurses and get were both super caring and understanding and help my beautiful dog pass with as little pain as possible as if he just drifted off to sleep. I can't thank than enough for helping in this most heartbreaking situation and can't praise than enough for their professionalism.
Krystal O'Mahoney
18 Jul 2018
REPORT
Great animal hospital. Have always looked after my pets in the best way they can. Having payment plan option really helps too.
Bob Soutter
5 Jul 2018
REPORT
I have taken my dog to Lort Smith since he was 8 weeks old. Every year he gets vaccinated and a thorough check up. He will turn 10 in November. His heart is fine even though a little overweight ( my f...
I have taken my dog to Lort Smith since he was 8 weeks old. Every year he gets vaccinated and a thorough check up. He will turn 10 in November. His heart is fine even though a little overweight ( my fault )
I can't praise the Doctors and nurses enough.
They all so friendly and the reception staff are friendly and very patient with customers.
Ana c
23 Jun 2018
REPORT
We had a little bit of an emergency recently with our tiny trouble maker, our dog had gotten something stuck in her mouth & it was around 9 pm so no vets in our area were open, we will forever be grea...
We had a little bit of an emergency recently with our tiny trouble maker, our dog had gotten something stuck in her mouth & it was around 9 pm so no vets in our area were open, we will forever be greatful to the Vet & staff at this clinic, Rosie was in so much pain she couldn’t close her mouth or walk properly, I called ahead & they told us to bring her in, accepted her straight away & treated her, she is happy and healthy now, we found out the next day when it was time for her walk that Rosie had got a hold of her harness & leash & was chewing on it, a piece of plastic from the harness had gotten stuck in her mouth, that little thing that clicks when you put the harness on the dog, I never thought that could even be a danger to a dog.... anyway highly recommend this place, great staff & service.
Julie Marston
22 Jun 2018
REPORT
Had to take my little tiger here. She’s was taken care of very well due to the circumstances. Very appreciative of not only the heart felt service but professional approach from the vets. It was quite...
Had to take my little tiger here. She’s was taken care of very well due to the circumstances. Very appreciative of not only the heart felt service but professional approach from the vets. It was quite stressful so appreciated the extra support.
Selma Gerson
15 Jun 2018
REPORT
Excellent caring staff helped us through a very sad situation. Many thanks again to the staff who are so wonderful
ross ross
14 Jun 2018
REPORT
Very disappointed , extremely poor communicators and lack of empathy when you finally get admin staff on the phone. When i finally got hold of one of the VETS , he was more compassionate but inconclus...
Very disappointed , extremely poor communicators and lack of empathy when you finally get admin staff on the phone. When i finally got hold of one of the VETS , he was more compassionate but inconclusive re condition. delayed for xray for 2 days for a dog that was partially paralysed to the rear legs. I appreciate they are busy but generally communication left us uncertain at a time when we are contemplating possibly having to put our much loved pup to sleep.
Daniel Getley
5 May 2018
REPORT
Staff were fantastic, the Vet was thorough and explained everything in detail. Was seen with an appointment straight away. We travel 50km to visit the Lort Smith because of the quality of service and ...
Staff were fantastic, the Vet was thorough and explained everything in detail. Was seen with an appointment straight away. We travel 50km to visit the Lort Smith because of the quality of service and the friendliness of Staff and Vets.
Sherelle Dessmann
17 Apr 2018
REPORT
I can't thank the people at Lort Smith enough for their attention and compassion when helping our very sick little puppy. When the bill came through they were able to apply my concession as well as of...
I can't thank the people at Lort Smith enough for their attention and compassion when helping our very sick little puppy. When the bill came through they were able to apply my concession as well as offer me a payment plan that didn't put me under financial stress and suited my budget. Everyone was amazing! Angel and my family will be forever greatful 💖
wendy price
11 Apr 2018
REPORT
One star is generous. People go to your local vet! I traveled a long way to them after seeing a local which I thought was expensive until I went to Lott smith, not only are they more expensive, they w...
One star is generous. People go to your local vet! I traveled a long way to them after seeing a local which I thought was expensive until I went to Lott smith, not only are they more expensive, they were rough with my animal and told me to take him home and come back in 2 WEEKS for the surgery!!!! He had a 10+cm open wound from the base of his tail!!!!
I rang them before going there, gave them all the information from the vet, and was given an emergency appointment, when I got there they said they are busy come back in two weeks. Why make the appointment and distress an injured animal!!! They never gave me a bill as I left totally appalled, no bill in the mail, no phone call. But I did get mail from there debt collector!
What a joke, you shouldn't be a practicing vet clinic OR a charity organisation!
My cat couldn't wait, my vet was horrified at their 1/ poor treatment, 2/ medical incompetence & 3/ over priced.
Belinda Obrien
24 Mar 2018
REPORT
Took my kitty there after hours & was attended to by the lovely ladies at reception. As it's a sit & wait service it was a quick experience for me & my kitty. The nurse checked him 1st & suggested tha...
Took my kitty there after hours & was attended to by the lovely ladies at reception. As it's a sit & wait service it was a quick experience for me & my kitty. The nurse checked him 1st & suggested that we wait for the vet who was brilliant. Highly recommend this place. Great for concession card holders.
Jutta Besold
24 Mar 2018
REPORT
Recently had to take my cat there who required emergency surgery. I had been turned down at CARE n Collingwood for not having the 50% of the $4500 they quoted me for the procedure and care. So arrived...
Recently had to take my cat there who required emergency surgery. I had been turned down at CARE n Collingwood for not having the 50% of the $4500 they quoted me for the procedure and care. So arrived at Lort Smith with a highly stressed cat that still had an IV stuck in his arm from the Vet earlier and I was in shock. Staff were amazing. They took the cat in right away and also looked after me, calming me down and offering me a great repayment plan. I felt that they cared about the animal more than the money, which is assuring. and it felt that the staff, that I dealt with at least, had great emergency management skills for stressed out pet owners. Forget CARE - go to Lort Smith. Also, the whole surgery and care cost $2600 at Lort Smith. Half of the amount that CARE asked for. Thanks Lort Smith staff!! xx
Sarah C.
8 Jun 2017
REPORT
I visited Lort smith for the first time today as my cat needed to eyes checked. The vet was lovely and very thorough. Quite affordable too for a vet!
Marcus Stella
13 May 2017
REPORT
Unfortuantly I had to come because of a Dog emergency after hours. The staff were wonderful and offered exceptional care. This (or North Melbourne Lost dogs home) vet should be your regular vet. Much ...
Unfortuantly I had to come because of a Dog emergency after hours. The staff were wonderful and offered exceptional care. This (or North Melbourne Lost dogs home) vet should be your regular vet. Much better to support animals in need rather than some private Vet€s bank balance.
Bernard Sheldon
24 Apr 2017
REPORT
Very aggressive customer service, needs to be retrained, talking over you when trying to explain a dispute. Refused to identify herself and kept me on hold for 15 mins while allegedly trying to contac...
Very aggressive customer service, needs to be retrained, talking over you when trying to explain a dispute. Refused to identify herself and kept me on hold for 15 mins while allegedly trying to contact a supervisor. If I was in a better financial situation I would have second thoughts about using them.
All previous times I took my pets there the service was excellent and friendly. It's amazing how one
person's attitude can leave a negative impression.
Fut Ni
21 Apr 2017
REPORT
Very disorganised triage and care for injured pet. Waited two days to be treated when I could of had him seen by his regular vet earlier if I'd known.
I'd strongly suggest you consider whether you ca...
Very disorganised triage and care for injured pet. Waited two days to be treated when I could of had him seen by his regular vet earlier if I'd known.
I'd strongly suggest you consider whether you can visit your usual veterinary clinic or another emergency veterinary clinic ahead of the Lort Smith. While I'm certain some staff work very hard, I'm concerned the lack of transparency, miscommunication and lack of consideration to clinical risks in respect of certain injuries may impede an animals recovery, if not make it worse.
Tragically I thought this centre was a leading centre for animal trauma but my experience of this is leading me to reconsider this perspective.
In the end threatening to refer to the VPRB for misconduct and withdrawal of my pet from the hospital finally led to his procedure being undertaken. But I'm left wondering if what he receives in care will be of the standard required or whether it will be as substandard as his preoperative care has been.
In essence? If you can wait or afford it, go elsewhere. If you can't afford it then this is likely to be the best option for you.
Good luck.
Ian Moor
30 Mar 2017
REPORT
So extremely compassionate to our beautiful cat & so kind to myself & my wife with everything that night, with us being so worried for our beautiful cat they really want above & beyond. I can't thank ...
So extremely compassionate to our beautiful cat & so kind to myself & my wife with everything that night, with us being so worried for our beautiful cat they really want above & beyond. I can't thank them enough for what they did to help us, right down to even helping us with the bills..
"A GREAT BIG THANK YOU" to everyone at Lort Smith.
Joe Cuffaro
14 Mar 2017
REPORT
My friend brought their dog for a minor surgery. Lort Smith tried to save money by not giving the dog a blood test, even though they put it in the quote and said it was standard practice before surger...
My friend brought their dog for a minor surgery. Lort Smith tried to save money by not giving the dog a blood test, even though they put it in the quote and said it was standard practice before surgery. If they had given the dog a blood test they would have known that the dog could not have the surgery.
They did the surgery and the dog died.
Laura Perriam
1 Mar 2017
REPORT
Excellent vets going the extra mile to care for animals. Great for emergency care. They also have subsidised rates and payment plans for those with health care cards
Dana Olesinski
24 Feb 2017
REPORT
They diagnosed my dog when noone else could. Love these guys, they really look after me and my dog Bella. Thank you for looking after her so well. We are here atleast once to twice a month, and we tru...
They diagnosed my dog when noone else could. Love these guys, they really look after me and my dog Bella. Thank you for looking after her so well. We are here atleast once to twice a month, and we truly believe it's an amazing vet!
Winston Appleyard
19 Feb 2017
REPORT
Long established pet care hospital, the best in my experience in terms of advice. If you are looking to adopt your new pet then look here
Anna Chalet
7 Feb 2017
REPORT
Be very wary. Whilst hiding under the facade of being charitable, their financial practices are highly questionable and certainly unethical, taking advantage of people (often socially disadvantaged) d...
Be very wary. Whilst hiding under the facade of being charitable, their financial practices are highly questionable and certainly unethical, taking advantage of people (often socially disadvantaged) during times of crisis. They are quick to report you to Dun & Bradstreet without the courtesy of a single follow up call or reminder letter when you miss a payment, but unwilling to provide you with any financial accountability or appeal on their end. I had considered donating to them as an ongoing charitable concern, but having witnessed their unconscionable financial behaviour in the lives of responsible people, cannot support them.
Carla Donnelly
11 Dec 2016
REPORT
Exactly what you would expect from a hospital. Sometimes you have to wait because they are busy with emergency patients. My dog had extensive dental surgery and have been extremely happy with the trea...
Exactly what you would expect from a hospital. Sometimes you have to wait because they are busy with emergency patients. My dog had extensive dental surgery and have been extremely happy with the treatment. The vet over prescribed antibiotics at initial consultation. Should have only given him enough until he had his surgery not a months worth because he ended up needing a different kind of antibiotic after surgery and I had to buy another months worth of that kind. So wasted money but the surgery ended up being cheaper than quoted so I guess it all works out in the end. Overall I feel extremely grateful I have this facility close to where I live. Looking forward to a long relationship with Lort Smith.
Helen Hua
26 Mar 2016
REPORT
I've always brought my animals here because they do such a great job and don't charge an arm and a leg. If you have a concession card, you can get a discount off certain items on your bill. My cat had...
I've always brought my animals here because they do such a great job and don't charge an arm and a leg. If you have a concession card, you can get a discount off certain items on your bill. My cat had pancreatitis and stayed overnight for three days. It cost about $1000 which is quite reasonable compared to what I would have paid if I had gone to my local vet. I'm very happy with the service from the great staff working there and the level of care that Oliver had. Thank you to the nurses and Dr Bree for looking after him. Thank you to all the other great staff at the hospital for their tireless work. The Hua family will forever be in your debt. Oliver is doing great at the moment and sends his love. Take your pets there, they'll look after them very well, and it's quite cost effective.
janina
17 Mar 2016
REPORT
Fantastic and Brilliant- Thankyou so much!!! The level of care and knowledge at the Lort Smith is remarkable. We had an emergency situation over the long weekend with our Labrador. We first took him t...
Fantastic and Brilliant- Thankyou so much!!! The level of care and knowledge at the Lort Smith is remarkable. We had an emergency situation over the long weekend with our Labrador. We first took him to another Emergency VET hospital that was open 24 hours, as the Lort Smith was not open as yet. At this clinic we spent $700 on x-rays, and we were told that our Labrador had blockage in his intestine and would could die without a $10,000 operation. We were recommended to transfer him by that clinic to the Lort Smith, as I almost fainted when they discussed price. The Lort Smith diagnosed his issue with severe Hemorrhagic Gastroenteritis not a blockage. Total cost of care including two nights hospitalisation( over a public holiday), all medications, IV and food for after home care was a total of $800. The service and level of care is awesome. Anyone who thinks the Lort Smith lacks in knowledge, expertise or is incompetent, or charge to much, needs to seriously take a look at the incompetence and expense at other Emergency Vet clinics in Victoria first! How can another veterinary clinic get it so wrong???? We had constant telephone updates twice a day, excellent service. You are the best Lort Smith!!!! Thankyou Thankyou Thankyou!!!!
Janina S.
16 Mar 2016
REPORT
Fantastic and Brilliant- Thankyou so much!!! The level of care and knowledge at the Lort Smith is remarkable. We had an emergency situation over the long weekend with our Labrador. We first took him t...
Fantastic and Brilliant- Thankyou so much!!! The level of care and knowledge at the Lort Smith is remarkable. We had an emergency situation over the long weekend with our Labrador. We first took him to another Emergency VET hospital that was open 24 hours, as the Lort Smith was not open as yet. At this clinic we spent $700 on x-rays, and we were told that our Labrador had a blockage in his intestine and would could die without a $10,000 operation. We were recommended to transfer him by that clinic to the Lort Smith, as I almost fainted when they discussed price. The Lort Smith diagnosed his issue with severe Hemorrhagic Gastroenteritis not a blockage. Total cost of care including two nights hospitalisation( over a public holiday), all medications, IV and food for after home care was a total of $800. The service and level of care is awesome. Anyone who thinks the Lort Smith lacks in knowledge, expertise or is incompetent, or charge to much, needs to seriously take a look at the incompetence and expense at other Emergency Vet clinics in Victoria first! How can another veterinary clinic get it so wrong???? We had constant telephone updates twice a day, excellent service. You are the best Lort Smith!!!! Thankyou Thankyou Thankyou
lishette hogg
27 Feb 2016
REPORT
Sent our mate there with jaundice he was there for five days left untreated they pushed the biopsy later everyday (which we were explained to later by another vet that could have killed him because he...
Sent our mate there with jaundice he was there for five days left untreated they pushed the biopsy later everyday (which we were explained to later by another vet that could have killed him because he was so weak) and refused to tell us anything the staff were rude and unhelpful every time we would call worried sick we were told to call back as they didn't know. We weren't even sure he was still alive after 5 days we had enough and took him out he couldn't walk and was on his death bed. We took him to advance vet care and they saved his life DO NOT TAKE YOUR PETS THERE! they don't care and they refuse to tell you anything . previously we have had problems with them as well as they don't ask you about your pet they just quickly diagnose and send you away, so you always have to go back. I understand they Re a busy hospital but its not worth your pets life they really are to busy to give your pet the care they need
Gypsy Niki
9 Jan 2016
REPORT
Highest pet deaths! No compassion! They are animal killers.There to make money not save lives
Saving dogs/animals is not thier priority...they dont listen to your pet concerns, will not give any poss...
Highest pet deaths! No compassion! They are animal killers.There to make money not save lives
Saving dogs/animals is not thier priority...they dont listen to your pet concerns, will not give any possible answers or helpful direction, unless they scare you into the most expensive, unessacery test first, but seem very pushy to put your pet, no matter how minor the problem may be.
They are not animal doctors, they are obviously vet doctors who studied for the money and not for the passion of saving the lives of loved ones. They are a waist of space!!!!!!
jeanniefan4life
12 Nov 2015
REPORT
MONEY HUNGRY PIGS! WORST PLACE EVER! AVOID! This place is the worst place ever, they only care about money, not about the animal. Me & my partner took in a kitten who was dying, the emergency ward mad...
MONEY HUNGRY PIGS! WORST PLACE EVER! AVOID! This place is the worst place ever, they only care about money, not about the animal. Me & my partner took in a kitten who was dying, the emergency ward made us wait 1hr, when the kitten could not breathe we finally got to see a vet but it was too late. Had of the kitten seen the vet earlier it may have been alive. They saw the kitten for lass then 5 mins, offered no solution & then the lady said "please see the guy at the front", me & my partner see the guy who gives us the bill for $160! They offered no help, no medication, Nothing! Made us wait for over 1hr & then charge us for NOTHING. This place is more concerned about money, they don't care about ur animal. I saw one lady who's dog had over 30 nurofen tablets, he was made to wait over 1hr too. This place only has 1 or 2 vets working. WORST PLACE EVER! Avoid! This place needs to be shut down or investigated. If you love your animal, don't take it to this rip off place. I never write reviews but this place is SHOCKINGLY BAD!
Jean B.
11 Dec 2014
REPORT
Whether it's an emergency or just the yearly check up it's so difficult find a vet service that you can trust with your fur-babies. The Lort Smith Animal Hospital removes any doubt and all the usual s...
Whether it's an emergency or just the yearly check up it's so difficult find a vet service that you can trust with your fur-babies. The Lort Smith Animal Hospital removes any doubt and all the usual stresses of visiting the vet.The waiting room is spacious, with a separate check in desk and pharmacy area. There is a secondary door entrance, to help avoid any run aways. You may feel a bit like just a number waiting in the area until your assigned vet invites your pet into the treatment room over the loud speaker. The staff here are happy and helpful, taking into consideration your pets needs and your financial situation. The staff are very open about the costs and in an emergency situation no animal is refused treatment. Within 15mins both dogs have been given a check over and their annual vaccinations and cuddles by friendly staff. I couldn't have asked for better treatment and service of the two furbabies.
Bear S.
6 Sep 2014
REPORT
Been there 3x and each time they just asked you to bring your pet back and see them for the "same ailment"! My dog have been suffering from eczema for years esp during Spring and the previous Vet will...
Been there 3x and each time they just asked you to bring your pet back and see them for the "same ailment"! My dog have been suffering from eczema for years esp during Spring and the previous Vet will normally prescribe 2 repeats of medication to treat it and it will go away. But we moved to city fringe and had to change Vet, so we came across Lort Smith. The first Vet at LS was good, she told us there is nothing much we can do apart from medication, diet, environment, etc (just like our previous regular Vet told us). The second Vet at LS rushed through the consultation as my dog had an eye blister and she refused to prescribe meds for his eczema and asked us to come back for next visit. The 3rd Vet was the worst, she convinced us to spend $400 to do the blood test only to tell us what we already know, ie, there was nothing wrong with our dog! The eczema is something very common with our dog's breed and she even told us her dog did the same thing and been scratching for years! In her consult, she forgot to prescribe us Ear Medication and when we rang the Hospital back, the Vet said we have to come in and see the Dermatologist!!! And that she cannot prescribe the meds for his Ears, which she already charged us the consultation fees the last time she saw my dog! And now they want us to spend another few hundred dollars to see the Specialist only to have him tell us there is nothing we can do!!! So becareful folks, this Hospital is all about "squeezing as much $$$ as possible out of you"! We have decided to go back to our previous Vet in the Suburbs, they are more genuine and trustworthy there!
Rodney D.
1 Jun 2014
REPORT
Best veterinary hospital in Melbourne they have looked after our four cats for over 15 years So the most compassionate vets and nurses they do an excellent job. A big mow out to the Lort Smith
Katie I.
22 Oct 2012
REPORT
I'll spare you the details of why I needed a cat that very day. It's too sad a story, and it doesn't end with "They're happy at a farm upstate..." The point is, I needed a cat to dry my tears. Our fri...
I'll spare you the details of why I needed a cat that very day. It's too sad a story, and it doesn't end with "They're happy at a farm upstate..." The point is, I needed a cat to dry my tears. Our friend Alice had just adopted a kitten and she recommended Lort Smith. Without sparing a moment, my boyfriend suggested we adopt a cat from them, right now. Let's go. We took our time visiting with all the cats in the cattery. There were some small shy kittens, some lovely cats who came in pairs, and we took our time with them all, until we saw Indy. He pressed his face up on the glass each time we walked by. He smiled at us. It was a smile that said, "Take me home. I'm a happy cat. I just want a family to love."Who could argue with a cat whose smile said all that!Lort Smith was very organised, they had all his papers and documentation ready to go. They made the adoption process very simple and not at all expensive. $100 for a grown cat, a little more for a kitten. Indy was home not 2 hours later and immediately was a part of our home. He is a playful 12 year old and very clever. I am so happy Lort Smith was able to help us give such a lovely kitty cat a loving home.
Mark H.
2 Oct 2011
REPORT
I wanted another cat; it has been two years since my last cat died at the old age of 20. I wanted a kitten, a domestic short hair female, not white because I wear a lot of black clothes and not a tabb...
I wanted another cat; it has been two years since my last cat died at the old age of 20. I wanted a kitten, a domestic short hair female, not white because I wear a lot of black clothes and not a tabby either like my last cat. I looked at the Lort Smith's website for kittens to adopt but I couldn't see any - adult cats, even some pedigree ones. Finally I saw that they had a young female cat and I went to see if she would be suitable.When I got to the cattery at the hospital I found that there was a whole office bouncing with kittens - they don't advertise all these kittens on the website. I spent some time with the kittens, they were running all over the office and me, climbing across my shoulders. Sitting on top of a filing cabinet was a sweet little black female kitten with white socks - she was the one for me.So I adopted her, it was $140, $40 more than if she had been an adult cat. Like all of the kittens for adoption she had been desexed, vaccinated and micro-chipped by the hospital. I was also given a new cat box to take her home in and a folder of paperwork, advice and certificates. I named her Dignity - Diggy for short. Dignity now is settling in to her new home.
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Lort Smith
North Melbourne, Victoria
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Reviews
Brodie
27 Mar 2023
MY RECOMMENDATION AND ADVICE WOULD BE TO NEVER USE THIS SERVICE IF YOU LOVE YOUR ANIMAL!
Communication is virtually non existent.
Attempted to charge almost $1000 for testing for a condition that ha...
MY RECOMMENDATION AND ADVICE WOULD BE TO NEVER USE THIS SERVICE IF YOU LOVE YOUR ANIMAL!
Communication is virtually non existent.
Attempted to charge almost $1000 for testing for a condition that had already been confirmed with ultrasound and couldn’t be treated due to comorbidities anyway.
Animal lost over 1 kg of weight in their “care” and was repeatedly loaded up with opioids without advice or consent (I allege to keep her quiet), then advising that she was in pain for days despite no record of pain ever existing and staff specifically advising she had experienced no pain.
Hadn’t advised about a condition that was known to them from last year, found out by chance in a conversation with the vet.
Vets constantly change and no one takes ownership of your animal, it’s condition, tests or results, in fact one of the Vets Dr Ratnayake didn’t even know what my dog was there for when speaking to me, nor did she know the sex of my animal, lies about administering drugs and looks to have continued working on my animal after I was assured my animal would be removed from her care.
I consider this practice to be extremely dangerous and unethical and anyone with issues similar to this needs to lodge formal complaints with the Veterinary Practitioners Registration Board of Victoria.
https://www.vetboard.vic.gov.au/VPRBV/VPRBV/Complaints.aspx?hkey=a03d1895-4bd9-46f0-9d35-f80def80ca9b
I’ve had my animal for almost 16 years and I’ve never experienced such deception, lies, dismal communication, threats of RSPCA involvement etc.
I had to threaten to call the police in order to have my animal released to take her to a reputable Vet.
taela taylor
28 Oct 2021
you gave my baby six months to live if I didn't proceed with secondary surgery for another$2000 ,well 4 years later shes slowly on her way out ,the best 4 years out of 16 years and karma to your expos...
you gave my baby six months to live if I didn't proceed with secondary surgery for another$2000 ,well 4 years later shes slowly on her way out ,the best 4 years out of 16 years and karma to your exposure to covid site.think how lucky you've been till now.KARMA DARLING KARMA THANK YOU
Rory Moore
24 Mar 2021
I recently brought my dog in for lump in his nose which was making it hard to breath they gave me meds which for a while but being old and lump being aggressive wasn't much that could be done. I made ...
I recently brought my dog in for lump in his nose which was making it hard to breath they gave me meds which for a while but being old and lump being aggressive wasn't much that could be done. I made the very difficult decision to have my beautiful dog euthanized and apart from a long wait which honestly stemmed from them wanting to give me time with Kain and generaly being busy with other patients they made this process as easy and respectful as they could given the situation. Both the nurses and get were both super caring and understanding and help my beautiful dog pass with as little pain as possible as if he just drifted off to sleep. I can't thank than enough for helping in this most heartbreaking situation and can't praise than enough for their professionalism.
Krystal O'Mahoney
18 Jul 2018
Great animal hospital. Have always looked after my pets in the best way they can. Having payment plan option really helps too.
Bob Soutter
5 Jul 2018
I have taken my dog to Lort Smith since he was 8 weeks old. Every year he gets vaccinated and a thorough check up. He will turn 10 in November. His heart is fine even though a little overweight ( my f...
I have taken my dog to Lort Smith since he was 8 weeks old. Every year he gets vaccinated and a thorough check up. He will turn 10 in November. His heart is fine even though a little overweight ( my fault )
I can't praise the Doctors and nurses enough.
They all so friendly and the reception staff are friendly and very patient with customers.
Ana c
23 Jun 2018
We had a little bit of an emergency recently with our tiny trouble maker, our dog had gotten something stuck in her mouth & it was around 9 pm so no vets in our area were open, we will forever be grea...
We had a little bit of an emergency recently with our tiny trouble maker, our dog had gotten something stuck in her mouth & it was around 9 pm so no vets in our area were open, we will forever be greatful to the Vet & staff at this clinic, Rosie was in so much pain she couldn’t close her mouth or walk properly, I called ahead & they told us to bring her in, accepted her straight away & treated her, she is happy and healthy now, we found out the next day when it was time for her walk that Rosie had got a hold of her harness & leash & was chewing on it, a piece of plastic from the harness had gotten stuck in her mouth, that little thing that clicks when you put the harness on the dog, I never thought that could even be a danger to a dog.... anyway highly recommend this place, great staff & service.
Julie Marston
22 Jun 2018
Had to take my little tiger here. She’s was taken care of very well due to the circumstances. Very appreciative of not only the heart felt service but professional approach from the vets. It was quite...
Had to take my little tiger here. She’s was taken care of very well due to the circumstances. Very appreciative of not only the heart felt service but professional approach from the vets. It was quite stressful so appreciated the extra support.
Selma Gerson
15 Jun 2018
Excellent caring staff helped us through a very sad situation. Many thanks again to the staff who are so wonderful
ross ross
14 Jun 2018
Very disappointed , extremely poor communicators and lack of empathy when you finally get admin staff on the phone. When i finally got hold of one of the VETS , he was more compassionate but inconclus...
Very disappointed , extremely poor communicators and lack of empathy when you finally get admin staff on the phone. When i finally got hold of one of the VETS , he was more compassionate but inconclusive re condition. delayed for xray for 2 days for a dog that was partially paralysed to the rear legs. I appreciate they are busy but generally communication left us uncertain at a time when we are contemplating possibly having to put our much loved pup to sleep.
Daniel Getley
5 May 2018
Staff were fantastic, the Vet was thorough and explained everything in detail. Was seen with an appointment straight away. We travel 50km to visit the Lort Smith because of the quality of service and ...
Staff were fantastic, the Vet was thorough and explained everything in detail. Was seen with an appointment straight away. We travel 50km to visit the Lort Smith because of the quality of service and the friendliness of Staff and Vets.
Sherelle Dessmann
17 Apr 2018
I can't thank the people at Lort Smith enough for their attention and compassion when helping our very sick little puppy. When the bill came through they were able to apply my concession as well as of...
I can't thank the people at Lort Smith enough for their attention and compassion when helping our very sick little puppy. When the bill came through they were able to apply my concession as well as offer me a payment plan that didn't put me under financial stress and suited my budget. Everyone was amazing! Angel and my family will be forever greatful 💖
wendy price
11 Apr 2018
One star is generous. People go to your local vet! I traveled a long way to them after seeing a local which I thought was expensive until I went to Lott smith, not only are they more expensive, they w...
One star is generous. People go to your local vet! I traveled a long way to them after seeing a local which I thought was expensive until I went to Lott smith, not only are they more expensive, they were rough with my animal and told me to take him home and come back in 2 WEEKS for the surgery!!!! He had a 10+cm open wound from the base of his tail!!!!
I rang them before going there, gave them all the information from the vet, and was given an emergency appointment, when I got there they said they are busy come back in two weeks. Why make the appointment and distress an injured animal!!! They never gave me a bill as I left totally appalled, no bill in the mail, no phone call. But I did get mail from there debt collector!
What a joke, you shouldn't be a practicing vet clinic OR a charity organisation!
My cat couldn't wait, my vet was horrified at their 1/ poor treatment, 2/ medical incompetence & 3/ over priced.
Belinda Obrien
24 Mar 2018
Took my kitty there after hours & was attended to by the lovely ladies at reception. As it's a sit & wait service it was a quick experience for me & my kitty. The nurse checked him 1st & suggested tha...
Took my kitty there after hours & was attended to by the lovely ladies at reception. As it's a sit & wait service it was a quick experience for me & my kitty. The nurse checked him 1st & suggested that we wait for the vet who was brilliant. Highly recommend this place. Great for concession card holders.
Jutta Besold
24 Mar 2018
Recently had to take my cat there who required emergency surgery. I had been turned down at CARE n Collingwood for not having the 50% of the $4500 they quoted me for the procedure and care. So arrived...
Recently had to take my cat there who required emergency surgery. I had been turned down at CARE n Collingwood for not having the 50% of the $4500 they quoted me for the procedure and care. So arrived at Lort Smith with a highly stressed cat that still had an IV stuck in his arm from the Vet earlier and I was in shock. Staff were amazing. They took the cat in right away and also looked after me, calming me down and offering me a great repayment plan. I felt that they cared about the animal more than the money, which is assuring. and it felt that the staff, that I dealt with at least, had great emergency management skills for stressed out pet owners. Forget CARE - go to Lort Smith. Also, the whole surgery and care cost $2600 at Lort Smith. Half of the amount that CARE asked for. Thanks Lort Smith staff!! xx
Sarah C.
8 Jun 2017
I visited Lort smith for the first time today as my cat needed to eyes checked. The vet was lovely and very thorough. Quite affordable too for a vet!
Marcus Stella
13 May 2017
Unfortuantly I had to come because of a Dog emergency after hours. The staff were wonderful and offered exceptional care. This (or North Melbourne Lost dogs home) vet should be your regular vet. Much ...
Unfortuantly I had to come because of a Dog emergency after hours. The staff were wonderful and offered exceptional care. This (or North Melbourne Lost dogs home) vet should be your regular vet. Much better to support animals in need rather than some private Vet€s bank balance.
Bernard Sheldon
24 Apr 2017
Very aggressive customer service, needs to be retrained, talking over you when trying to explain a dispute. Refused to identify herself and kept me on hold for 15 mins while allegedly trying to contac...
Very aggressive customer service, needs to be retrained, talking over you when trying to explain a dispute. Refused to identify herself and kept me on hold for 15 mins while allegedly trying to contact a supervisor. If I was in a better financial situation I would have second thoughts about using them.
All previous times I took my pets there the service was excellent and friendly. It's amazing how one
person's attitude can leave a negative impression.
Fut Ni
21 Apr 2017
Very disorganised triage and care for injured pet. Waited two days to be treated when I could of had him seen by his regular vet earlier if I'd known.
I'd strongly suggest you consider whether you ca...
Very disorganised triage and care for injured pet. Waited two days to be treated when I could of had him seen by his regular vet earlier if I'd known.
I'd strongly suggest you consider whether you can visit your usual veterinary clinic or another emergency veterinary clinic ahead of the Lort Smith. While I'm certain some staff work very hard, I'm concerned the lack of transparency, miscommunication and lack of consideration to clinical risks in respect of certain injuries may impede an animals recovery, if not make it worse.
Tragically I thought this centre was a leading centre for animal trauma but my experience of this is leading me to reconsider this perspective.
In the end threatening to refer to the VPRB for misconduct and withdrawal of my pet from the hospital finally led to his procedure being undertaken. But I'm left wondering if what he receives in care will be of the standard required or whether it will be as substandard as his preoperative care has been.
In essence? If you can wait or afford it, go elsewhere. If you can't afford it then this is likely to be the best option for you.
Good luck.
Ian Moor
30 Mar 2017
So extremely compassionate to our beautiful cat & so kind to myself & my wife with everything that night, with us being so worried for our beautiful cat they really want above & beyond. I can't thank ...
So extremely compassionate to our beautiful cat & so kind to myself & my wife with everything that night, with us being so worried for our beautiful cat they really want above & beyond. I can't thank them enough for what they did to help us, right down to even helping us with the bills..
"A GREAT BIG THANK YOU" to everyone at Lort Smith.
Joe Cuffaro
14 Mar 2017
My friend brought their dog for a minor surgery. Lort Smith tried to save money by not giving the dog a blood test, even though they put it in the quote and said it was standard practice before surger...
My friend brought their dog for a minor surgery. Lort Smith tried to save money by not giving the dog a blood test, even though they put it in the quote and said it was standard practice before surgery. If they had given the dog a blood test they would have known that the dog could not have the surgery.
They did the surgery and the dog died.
Laura Perriam
1 Mar 2017
Excellent vets going the extra mile to care for animals. Great for emergency care. They also have subsidised rates and payment plans for those with health care cards
Dana Olesinski
24 Feb 2017
They diagnosed my dog when noone else could. Love these guys, they really look after me and my dog Bella. Thank you for looking after her so well. We are here atleast once to twice a month, and we tru...
They diagnosed my dog when noone else could. Love these guys, they really look after me and my dog Bella. Thank you for looking after her so well. We are here atleast once to twice a month, and we truly believe it's an amazing vet!
Winston Appleyard
19 Feb 2017
Long established pet care hospital, the best in my experience in terms of advice. If you are looking to adopt your new pet then look here
Anna Chalet
7 Feb 2017
Be very wary. Whilst hiding under the facade of being charitable, their financial practices are highly questionable and certainly unethical, taking advantage of people (often socially disadvantaged) d...
Be very wary. Whilst hiding under the facade of being charitable, their financial practices are highly questionable and certainly unethical, taking advantage of people (often socially disadvantaged) during times of crisis. They are quick to report you to Dun & Bradstreet without the courtesy of a single follow up call or reminder letter when you miss a payment, but unwilling to provide you with any financial accountability or appeal on their end. I had considered donating to them as an ongoing charitable concern, but having witnessed their unconscionable financial behaviour in the lives of responsible people, cannot support them.
Carla Donnelly
11 Dec 2016
Exactly what you would expect from a hospital. Sometimes you have to wait because they are busy with emergency patients. My dog had extensive dental surgery and have been extremely happy with the trea...
Exactly what you would expect from a hospital. Sometimes you have to wait because they are busy with emergency patients. My dog had extensive dental surgery and have been extremely happy with the treatment. The vet over prescribed antibiotics at initial consultation. Should have only given him enough until he had his surgery not a months worth because he ended up needing a different kind of antibiotic after surgery and I had to buy another months worth of that kind. So wasted money but the surgery ended up being cheaper than quoted so I guess it all works out in the end. Overall I feel extremely grateful I have this facility close to where I live. Looking forward to a long relationship with Lort Smith.
Helen Hua
26 Mar 2016
I've always brought my animals here because they do such a great job and don't charge an arm and a leg. If you have a concession card, you can get a discount off certain items on your bill. My cat had...
I've always brought my animals here because they do such a great job and don't charge an arm and a leg. If you have a concession card, you can get a discount off certain items on your bill. My cat had pancreatitis and stayed overnight for three days. It cost about $1000 which is quite reasonable compared to what I would have paid if I had gone to my local vet. I'm very happy with the service from the great staff working there and the level of care that Oliver had. Thank you to the nurses and Dr Bree for looking after him. Thank you to all the other great staff at the hospital for their tireless work. The Hua family will forever be in your debt. Oliver is doing great at the moment and sends his love. Take your pets there, they'll look after them very well, and it's quite cost effective.
janina
17 Mar 2016
Fantastic and Brilliant- Thankyou so much!!! The level of care and knowledge at the Lort Smith is remarkable. We had an emergency situation over the long weekend with our Labrador. We first took him t...
Fantastic and Brilliant- Thankyou so much!!! The level of care and knowledge at the Lort Smith is remarkable. We had an emergency situation over the long weekend with our Labrador. We first took him to another Emergency VET hospital that was open 24 hours, as the Lort Smith was not open as yet. At this clinic we spent $700 on x-rays, and we were told that our Labrador had blockage in his intestine and would could die without a $10,000 operation. We were recommended to transfer him by that clinic to the Lort Smith, as I almost fainted when they discussed price. The Lort Smith diagnosed his issue with severe Hemorrhagic Gastroenteritis not a blockage. Total cost of care including two nights hospitalisation( over a public holiday), all medications, IV and food for after home care was a total of $800. The service and level of care is awesome. Anyone who thinks the Lort Smith lacks in knowledge, expertise or is incompetent, or charge to much, needs to seriously take a look at the incompetence and expense at other Emergency Vet clinics in Victoria first! How can another veterinary clinic get it so wrong???? We had constant telephone updates twice a day, excellent service. You are the best Lort Smith!!!! Thankyou Thankyou Thankyou!!!!
Janina S.
16 Mar 2016
Fantastic and Brilliant- Thankyou so much!!! The level of care and knowledge at the Lort Smith is remarkable. We had an emergency situation over the long weekend with our Labrador. We first took him t...
Fantastic and Brilliant- Thankyou so much!!! The level of care and knowledge at the Lort Smith is remarkable. We had an emergency situation over the long weekend with our Labrador. We first took him to another Emergency VET hospital that was open 24 hours, as the Lort Smith was not open as yet. At this clinic we spent $700 on x-rays, and we were told that our Labrador had a blockage in his intestine and would could die without a $10,000 operation. We were recommended to transfer him by that clinic to the Lort Smith, as I almost fainted when they discussed price. The Lort Smith diagnosed his issue with severe Hemorrhagic Gastroenteritis not a blockage. Total cost of care including two nights hospitalisation( over a public holiday), all medications, IV and food for after home care was a total of $800. The service and level of care is awesome. Anyone who thinks the Lort Smith lacks in knowledge, expertise or is incompetent, or charge to much, needs to seriously take a look at the incompetence and expense at other Emergency Vet clinics in Victoria first! How can another veterinary clinic get it so wrong???? We had constant telephone updates twice a day, excellent service. You are the best Lort Smith!!!! Thankyou Thankyou Thankyou
lishette hogg
27 Feb 2016
Sent our mate there with jaundice he was there for five days left untreated they pushed the biopsy later everyday (which we were explained to later by another vet that could have killed him because he...
Sent our mate there with jaundice he was there for five days left untreated they pushed the biopsy later everyday (which we were explained to later by another vet that could have killed him because he was so weak) and refused to tell us anything the staff were rude and unhelpful every time we would call worried sick we were told to call back as they didn't know. We weren't even sure he was still alive after 5 days we had enough and took him out he couldn't walk and was on his death bed. We took him to advance vet care and they saved his life DO NOT TAKE YOUR PETS THERE! they don't care and they refuse to tell you anything . previously we have had problems with them as well as they don't ask you about your pet they just quickly diagnose and send you away, so you always have to go back. I understand they Re a busy hospital but its not worth your pets life they really are to busy to give your pet the care they need
Gypsy Niki
9 Jan 2016
Highest pet deaths! No compassion! They are animal killers.There to make money not save lives
Saving dogs/animals is not thier priority...they dont listen to your pet concerns, will not give any poss...
Highest pet deaths! No compassion! They are animal killers.There to make money not save lives
Saving dogs/animals is not thier priority...they dont listen to your pet concerns, will not give any possible answers or helpful direction, unless they scare you into the most expensive, unessacery test first, but seem very pushy to put your pet, no matter how minor the problem may be.
They are not animal doctors, they are obviously vet doctors who studied for the money and not for the passion of saving the lives of loved ones. They are a waist of space!!!!!!
jeanniefan4life
12 Nov 2015
MONEY HUNGRY PIGS! WORST PLACE EVER! AVOID! This place is the worst place ever, they only care about money, not about the animal. Me & my partner took in a kitten who was dying, the emergency ward mad...
MONEY HUNGRY PIGS! WORST PLACE EVER! AVOID! This place is the worst place ever, they only care about money, not about the animal. Me & my partner took in a kitten who was dying, the emergency ward made us wait 1hr, when the kitten could not breathe we finally got to see a vet but it was too late. Had of the kitten seen the vet earlier it may have been alive. They saw the kitten for lass then 5 mins, offered no solution & then the lady said "please see the guy at the front", me & my partner see the guy who gives us the bill for $160! They offered no help, no medication, Nothing! Made us wait for over 1hr & then charge us for NOTHING. This place is more concerned about money, they don't care about ur animal. I saw one lady who's dog had over 30 nurofen tablets, he was made to wait over 1hr too. This place only has 1 or 2 vets working. WORST PLACE EVER! Avoid! This place needs to be shut down or investigated. If you love your animal, don't take it to this rip off place. I never write reviews but this place is SHOCKINGLY BAD!
Jean B.
11 Dec 2014
Whether it's an emergency or just the yearly check up it's so difficult find a vet service that you can trust with your fur-babies. The Lort Smith Animal Hospital removes any doubt and all the usual s...
Whether it's an emergency or just the yearly check up it's so difficult find a vet service that you can trust with your fur-babies. The Lort Smith Animal Hospital removes any doubt and all the usual stresses of visiting the vet.The waiting room is spacious, with a separate check in desk and pharmacy area. There is a secondary door entrance, to help avoid any run aways. You may feel a bit like just a number waiting in the area until your assigned vet invites your pet into the treatment room over the loud speaker. The staff here are happy and helpful, taking into consideration your pets needs and your financial situation. The staff are very open about the costs and in an emergency situation no animal is refused treatment. Within 15mins both dogs have been given a check over and their annual vaccinations and cuddles by friendly staff. I couldn't have asked for better treatment and service of the two furbabies.
Bear S.
6 Sep 2014
Been there 3x and each time they just asked you to bring your pet back and see them for the "same ailment"! My dog have been suffering from eczema for years esp during Spring and the previous Vet will...
Been there 3x and each time they just asked you to bring your pet back and see them for the "same ailment"! My dog have been suffering from eczema for years esp during Spring and the previous Vet will normally prescribe 2 repeats of medication to treat it and it will go away. But we moved to city fringe and had to change Vet, so we came across Lort Smith. The first Vet at LS was good, she told us there is nothing much we can do apart from medication, diet, environment, etc (just like our previous regular Vet told us). The second Vet at LS rushed through the consultation as my dog had an eye blister and she refused to prescribe meds for his eczema and asked us to come back for next visit. The 3rd Vet was the worst, she convinced us to spend $400 to do the blood test only to tell us what we already know, ie, there was nothing wrong with our dog! The eczema is something very common with our dog's breed and she even told us her dog did the same thing and been scratching for years! In her consult, she forgot to prescribe us Ear Medication and when we rang the Hospital back, the Vet said we have to come in and see the Dermatologist!!! And that she cannot prescribe the meds for his Ears, which she already charged us the consultation fees the last time she saw my dog! And now they want us to spend another few hundred dollars to see the Specialist only to have him tell us there is nothing we can do!!! So becareful folks, this Hospital is all about "squeezing as much $$$ as possible out of you"! We have decided to go back to our previous Vet in the Suburbs, they are more genuine and trustworthy there!
Rodney D.
1 Jun 2014
Best veterinary hospital in Melbourne they have looked after our four cats for over 15 years So the most compassionate vets and nurses they do an excellent job. A big mow out to the Lort Smith
Katie I.
22 Oct 2012
I'll spare you the details of why I needed a cat that very day. It's too sad a story, and it doesn't end with "They're happy at a farm upstate..." The point is, I needed a cat to dry my tears. Our fri...
I'll spare you the details of why I needed a cat that very day. It's too sad a story, and it doesn't end with "They're happy at a farm upstate..." The point is, I needed a cat to dry my tears. Our friend Alice had just adopted a kitten and she recommended Lort Smith. Without sparing a moment, my boyfriend suggested we adopt a cat from them, right now. Let's go. We took our time visiting with all the cats in the cattery. There were some small shy kittens, some lovely cats who came in pairs, and we took our time with them all, until we saw Indy. He pressed his face up on the glass each time we walked by. He smiled at us. It was a smile that said, "Take me home. I'm a happy cat. I just want a family to love."Who could argue with a cat whose smile said all that!Lort Smith was very organised, they had all his papers and documentation ready to go. They made the adoption process very simple and not at all expensive. $100 for a grown cat, a little more for a kitten. Indy was home not 2 hours later and immediately was a part of our home. He is a playful 12 year old and very clever. I am so happy Lort Smith was able to help us give such a lovely kitty cat a loving home.
Mark H.
2 Oct 2011
I wanted another cat; it has been two years since my last cat died at the old age of 20. I wanted a kitten, a domestic short hair female, not white because I wear a lot of black clothes and not a tabb...
I wanted another cat; it has been two years since my last cat died at the old age of 20. I wanted a kitten, a domestic short hair female, not white because I wear a lot of black clothes and not a tabby either like my last cat. I looked at the Lort Smith's website for kittens to adopt but I couldn't see any - adult cats, even some pedigree ones. Finally I saw that they had a young female cat and I went to see if she would be suitable.When I got to the cattery at the hospital I found that there was a whole office bouncing with kittens - they don't advertise all these kittens on the website. I spent some time with the kittens, they were running all over the office and me, climbing across my shoulders. Sitting on top of a filing cabinet was a sweet little black female kitten with white socks - she was the one for me.So I adopted her, it was $140, $40 more than if she had been an adult cat. Like all of the kittens for adoption she had been desexed, vaccinated and micro-chipped by the hospital. I was also given a new cat box to take her home in and a folder of paperwork, advice and certificates. I named her Dignity - Diggy for short. Dignity now is settling in to her new home.
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