St Albans Veterinary Clinic
Saint Albans, Victoria
Reviews
Noriko Sato
27 Sep 2022
REPORT
I have been taking my cat which is going to be 18 next month for more than 10 years. At first I was happy with this clinic but I am getting less and less happy with them. In the last visit my cat wa...
I have been taking my cat which is going to be 18 next month for more than 10 years. At first I was happy with this clinic but I am getting less and less happy with them. In the last visit my cat was seen by a senior vet and had blood test. At that time I was told to call him on 2pm next day, so I did. But I was told that he was busy so I left the message to call me. He called me sometime after 8pm but unfortunately I couldn't answer his call. He left the message that the blood test result was not bad but wanted to discuss with me further, so he wanted to call me back. So I called a few times next day, and two more business days. But I was always told that he was busy so I left the same message to ask him to call me back. But I have never received his call again. 6 months ago my cat was seen by a junior vet and had blood test, and this vet chased me up with the phone until he caught me. And neither of them gave me actual blood test result other than telling me it was not bad. Blood test is not cheap so I want to have actual results, the numbers, and google them to know what they mean. I think they are too busy now. They have 3 consultation rooms but only 2 were in use. And junior vets constantly change. I always find the old ones disappeared and new ones are there. Not good.
Barsha
10 Feb 2021
REPORT
I have had very sad and bad experience with this clinic. I took my healthy male cat for desexing after having the appointment taken 3 weeks before. The lady who came to take my cat from me at the cli...
I have had very sad and bad experience with this clinic. I took my healthy male cat for desexing after having the appointment taken 3 weeks before. The lady who came to take my cat from me at the clinic said that my cat looked healthy and happy before taking it off me. I took my cat out from basket, kissed it , filled all paperwork and left it for the process at 11.20 am and was told to pick him up after 6pm that evening. But at 12.59 pm I suddenly receive a call from them saying my cat passed away during the procedure. I was at the shops then with my daughter and we both nearly collapsed there and cried loud for more than an hour before we could hold ourselves back. It was a biggest shock of our lives. How can a healthy cat die during desexing that too a male cat more easy and external procedure.????????? No one in the world believes that this can happen .
They could not give much explanation at all about my cat sudden death while in their hands. All they kept on saying was "I am sorry, looks like your cat had allergy to anesthesia".
That was all they could say in answer to my all questions. I know how such conditions can happen but because of their unsure and unprofessional answer , my dought on their work was more by now .I asked them to provide them the medical report of my dead cat explaining how that happened and they did not send it to me in email until after 5pm that too after few call from my end chasing them. Even the staff at the reception was very rude and not even looking at you while talking to you. To me the whole experience was super traumatic and we all at home as a family and my puppy are still in state of shock and grieving . They have not bothered calling me even once.
Hence, my request to all out there is PLEASE think hundred times before you take your beloved pet in that clinic. You may not get them back alive like I did. They have no hearts and time to comfort your loss even when that happened while in their hands. They are not responsible and reliable at all!!!!.
BEWARE is all I would say .
Very disheartened by their unprofessionalism even and after the sad event.
Donna Wilson
13 Feb 2020
REPORT
Took my senior dog when she started having seizures they did not show much interest even though I was devastated my dog had side effects so I stopped medication later found out after a trip to Melbour...
Took my senior dog when she started having seizures they did not show much interest even though I was devastated my dog had side effects so I stopped medication later found out after a trip to Melbourne emergency vet who educated us about what was happening brain cancer and that my dog had to stay on anti seizure medication my dog went down hill fast and suffered a sad last couple of months of her life because of this vet clinic. They are greedy and in a hurry and do not educate or follow up! I have since found great other vets who show interest time and care for my new dog and their vetinary costs are very affordable
Debbie Clayton
9 Jul 2018
REPORT
Friendly caring and genuine staff. Have been a client for about 26 years
Ingrid Randle
9 Jun 2018
REPORT
First time at this clinic. Booked in my female dog for a spey, all seemed well, vet was nice as was the medical student in attendance, reception booked my dog in under the wrong name and didn't bother...
First time at this clinic. Booked in my female dog for a spey, all seemed well, vet was nice as was the medical student in attendance, reception booked my dog in under the wrong name and didn't bother to check/fix it until the vet noticed.
Surgery site seems neat and well done, but they never called me to update me on my dogs recovery after surgery, I had to call them.
Receptionists are dismissive, not terribly warm, just want to rush you in and out. I was hoping to find a new regular vet but I think I shall keep looking.
Cherie T
15 May 2018
REPORT
Wish I could give no stars. This vet is a total money grab! Go in to get tablet for dogs arthritis. They want to charge almost $3 per tablet. I show them an online pharmacy price of $1.80 per tablet t...
Wish I could give no stars. This vet is a total money grab! Go in to get tablet for dogs arthritis. They want to charge almost $3 per tablet. I show them an online pharmacy price of $1.80 per tablet they said they can’t match it (even though they said on the last visit that they can match online prices).i then request a script so I can source myself online and they said they don’t do it anymore. After discussion they said they can write the script but will cost almost $25! When questioned they said they can charge what they like. They genuinely don’t care about animals, it’s a business for them. This tablet is required everyday for pain with arthritis. Their prices would equal to over $75 a month as opposed to $54 a month online. How can people afford this? I’ll never be going back again.
Anh Nguyen
1 May 2018
REPORT
I’ve been taking my pets here for over a decade now starting with my dog who needed emergency surgery and more recently my two cats who have had 3 surgery between them within half a year. Dr Kim, Dr C...
I’ve been taking my pets here for over a decade now starting with my dog who needed emergency surgery and more recently my two cats who have had 3 surgery between them within half a year. Dr Kim, Dr Cynthia and staff show great care and professionalism.
lesbeefriendz
16 Apr 2018
REPORT
Been bringing my dog here for years, honestly the only place where I feel comfortable taking him. Also great customer service, how do I know this? My dog somehow enjoys taking a number one when it’s t...
Been bringing my dog here for years, honestly the only place where I feel comfortable taking him. Also great customer service, how do I know this? My dog somehow enjoys taking a number one when it’s time for his yearly needle and not once have they ever been upset (and yes I’ve apologised every time).
Maria Calleja
7 Apr 2018
REPORT
Very helpful Doctors and staff I was very upset re my poodle Oozie when he broke his foot. The Doctor was very kind and gentle. Thank you all.
Deakin Truong
5 Apr 2018
REPORT
Very good veterinary clinic. Vets are very thorough with our pet check ups and provide clear consultation notes which make claiming pet insurance very easy. Most recently we had our puppy in for a des...
Very good veterinary clinic. Vets are very thorough with our pet check ups and provide clear consultation notes which make claiming pet insurance very easy. Most recently we had our puppy in for a desexing and the procedure went smoothly and the incision was very clean.
Sera Gulersoy
28 Mar 2018
REPORT
Very nice staff, just too stuffy in the waiting room. Hardly any ventilation circulating around. Would be a lot more pleasant as there is some waiting occurring.
Victoria Barnett
12 Mar 2018
REPORT
I haven’t been here very often, but we took our dog here when he seriously hurt his back on the weekend and could not walk. They recommended we take him to Advanced Vet Care in Kensington. Our dog had...
I haven’t been here very often, but we took our dog here when he seriously hurt his back on the weekend and could not walk. They recommended we take him to Advanced Vet Care in Kensington. Our dog had surgery at Advance Vet Care and is now getting better. It is good to know the St Albans Vet Clinic is open on weekends when you need vet care in an emergency.
Phil Holliday
23 May 2017
REPORT
Friendly and helpful staff have been looking after my dog and he loves them
MIRJANA TURANJANIN
19 May 2017
REPORT
I went to Vet clinic with my dog who was bleeding. I was advise by VET to put him on sleep or treat him but to be around $300 monthly at least 6 months. Two days after I back to picked up order of m...
I went to Vet clinic with my dog who was bleeding. I was advise by VET to put him on sleep or treat him but to be around $300 monthly at least 6 months. Two days after I back to picked up order of medicine prescribed to him and was asked to pay $280.VET explained the tablets are only for 1 week. I was in shock and asked VET lady what she mentioned 2 days ago.
Around $300 monthly are not about $1,200 which I should be asked to pay. In the mean time I check on internet and I found for 2 product they charged me $280 I can order online for $150.I asked VET for prescription to order online.
She spoken with Ms Kim (manager???) and she advised no any chance for prescription but she will match prices if I find cheaper.
With letter and also attachment from 3 different suppliers I sent email to VET clinic in St Albans and also Footscray. I have not received any response.
Then I decided to speak with manager Ms Kim.
After she check email I sent, she decided no chance to match prices and offered now prescriptions.
My advise for the customers
Check reviews in surrounding area
Never pay for medicine until check prices online
You can get prescription if you are going to Lort Smith.
St Albans Vet Clinic cared about money not about animals.
Karen Foster
22 Apr 2017
REPORT
One of the best vets Ive used very helpful as well
Spinifex88
24 Jan 2017
REPORT
They always go the extra mile for my pets. One of the best veterinaries around
Danielle Abrahamsen
13 Jan 2017
REPORT
Always slow to acknowledge a customer. But has looked after my pets satisfactorily on and off over the years.
Zeyn Tuala
19 Dec 2016
REPORT
desexed my dog today , thank you very much ! ... he's in a bit of pain but thank yous for your service... the young ones that work there are awesome ... but the old lady looks like she dont even wann...
desexed my dog today , thank you very much ! ... he's in a bit of pain but thank yous for your service... the young ones that work there are awesome ... but the old lady looks like she dont even wanna work there !
Amanda Husztik
16 Nov 2016
REPORT
I used to think they were good. Until the last few times I took my girl there, I suspected, they cared about money more than my baby's welfare. They used to charge me $3 and $4 per tablet for my girl'...
I used to think they were good. Until the last few times I took my girl there, I suspected, they cared about money more than my baby's welfare. They used to charge me $3 and $4 per tablet for my girl's medicine. I have moved and found a great vet, it was evident straight away how caring my new vet is and guess what 70cents per tablet. Wow. Huge difference for someone who is on low wages at times but other than that, it shows where their priorities lie. My suspicion has been confirmed, their priority is money. One more thing, I have seen them turn away a guy with a dog that was bleeding, dog badly cut it's foot, almost cut it off, it looked like. The guy couldn't pay on the spot, he offered to leave whatever it took to get care for his dog and they turned him away.
Franzi Sch
25 Oct 2016
REPORT
Dr. James was great with my Rottweillers eye infection. Awesome care taken, right medications all cleared up in a week. Thank you she is all well. Love that you can always get a same day appointment e...
Dr. James was great with my Rottweillers eye infection. Awesome care taken, right medications all cleared up in a week. Thank you she is all well. Love that you can always get a same day appointment even though the clinic is busy. Staff are always caring.
Kylie Schmitz
4 Jan 2016
REPORT
Highly recommend to all.
Excellent service, with great veterinarians & friendly staff.
Always a pleasure to attend
Catherine Coquilla
9 May 2015
REPORT
I'd give this place 5 stars if they have better receptionists. You walk in and it's like your a ghost...there is no life in the customer service they provide. But the vets here do a great job. Just po...
I'd give this place 5 stars if they have better receptionists. You walk in and it's like your a ghost...there is no life in the customer service they provide. But the vets here do a great job. Just poor front of house service and I know the receptionist has been there for awhile. But you get the new one's and it's like they RUSH YOU OFF THE PHONE when you call. Not happy....but what can I do...my pets always go here.
Pooja Kakkar
3 Feb 2015
REPORT
The staff at the reception was like they came to someone's funeral, no smile, no conversations, the receptionist looked liked she was there just for the money, customers meant nothing, such an awful e...
The staff at the reception was like they came to someone's funeral, no smile, no conversations, the receptionist looked liked she was there just for the money, customers meant nothing, such an awful environment, doctor was good and lively but rest of the waiting time was just uncomfortable.
Ayana A
11 Nov 2014
REPORT
The Dr. was kind and caring about my cat. I felt that he really does care and love animals. A very knowledgeable Dr. He told me that my cat was going to be ok, and he did not have internal bleeding ...
The Dr. was kind and caring about my cat. I felt that he really does care and love animals. A very knowledgeable Dr. He told me that my cat was going to be ok, and he did not have internal bleeding (the rude money hungry Vet in Footscray told me, that my cat had internal bleeding) just by looking at this mouth! This is by far the best vet in the Western suburbs I have been to.
Thuy Ho
8 Nov 2014
REPORT
If i could give this place 0 stars i would. My dog had come in after seizuring, the customer service was awful. Uncaring, disinterested, unconcerned & uninformative. This goes to the nurses and to the...
If i could give this place 0 stars i would. My dog had come in after seizuring, the customer service was awful. Uncaring, disinterested, unconcerned & uninformative. This goes to the nurses and to the vet who took care of my dog. I expected so much more from atleast the Vet, he treated me and my mum like we were idiots. I also raised concerns for one of her hind legs as she could not put any pressure on it. Upon roughly checking her legs and observing her walk, he said her legs were fine and that they were not broken and it was nothing to be concerned about. My sister then takes her in again some years later and she is quoted 2k per leg if they were to operate on it, not even telling her what was wrong with them. Now, this year, theyve finally concluded she has ARTHRITUS and they prescribed meds. How dare they have even given such a price when they didnt even know what it was?? First of all, she obviously was not walking properly so an x-ray SHOULD have been the first step to investigating what was wrong before quoting such a ridiculous price to scare clients off. THEY ARE LAZY. THEY DONT CARE. DO NOT BOTHER GOING TO THIS VET. I am a vet nurse now, and recognise how terrible this Vet clinic was and still is. I am beyond disgusted & furious that they take advantage of their clients such as my mother for example, who is vietnamese and cannot speak perfect english. My experience there was that they became impatient and uninterested. They were definitely not thorough.This practice is a disgrace and utterly unprofessional.
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(03) 9364 3777
Business Hours
Monday
Mon
08:00AM-20:00PM
Tuesday
Tue
08:00AM-20:00PM
Wednesday
Wed
08:00AM-20:00PM
Thursday
Thu
08:00AM-20:00PM
Friday
Fri
08:00AM-20:00PM
Saturday
Sat
09:00AM-17:00PM
Sunday
Sun
09:00AM-17:00PM
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St Albans Veterinary Clinic
Saint Albans, Victoria
Business Hours
Monday
08:00AM-20:00PM
Tuesday
08:00AM-20:00PM
Wednesday
08:00AM-20:00PM
Thursday
08:00AM-20:00PM
Friday
08:00AM-20:00PM
Saturday
09:00AM-17:00PM
Sunday
09:00AM-17:00PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Noriko Sato
27 Sep 2022
I have been taking my cat which is going to be 18 next month for more than 10 years. At first I was happy with this clinic but I am getting less and less happy with them. In the last visit my cat wa...
I have been taking my cat which is going to be 18 next month for more than 10 years. At first I was happy with this clinic but I am getting less and less happy with them. In the last visit my cat was seen by a senior vet and had blood test. At that time I was told to call him on 2pm next day, so I did. But I was told that he was busy so I left the message to call me. He called me sometime after 8pm but unfortunately I couldn't answer his call. He left the message that the blood test result was not bad but wanted to discuss with me further, so he wanted to call me back. So I called a few times next day, and two more business days. But I was always told that he was busy so I left the same message to ask him to call me back. But I have never received his call again. 6 months ago my cat was seen by a junior vet and had blood test, and this vet chased me up with the phone until he caught me. And neither of them gave me actual blood test result other than telling me it was not bad. Blood test is not cheap so I want to have actual results, the numbers, and google them to know what they mean. I think they are too busy now. They have 3 consultation rooms but only 2 were in use. And junior vets constantly change. I always find the old ones disappeared and new ones are there. Not good.
Barsha
10 Feb 2021
I have had very sad and bad experience with this clinic. I took my healthy male cat for desexing after having the appointment taken 3 weeks before. The lady who came to take my cat from me at the cli...
I have had very sad and bad experience with this clinic. I took my healthy male cat for desexing after having the appointment taken 3 weeks before. The lady who came to take my cat from me at the clinic said that my cat looked healthy and happy before taking it off me. I took my cat out from basket, kissed it , filled all paperwork and left it for the process at 11.20 am and was told to pick him up after 6pm that evening. But at 12.59 pm I suddenly receive a call from them saying my cat passed away during the procedure. I was at the shops then with my daughter and we both nearly collapsed there and cried loud for more than an hour before we could hold ourselves back. It was a biggest shock of our lives. How can a healthy cat die during desexing that too a male cat more easy and external procedure.????????? No one in the world believes that this can happen .
They could not give much explanation at all about my cat sudden death while in their hands. All they kept on saying was "I am sorry, looks like your cat had allergy to anesthesia".
That was all they could say in answer to my all questions. I know how such conditions can happen but because of their unsure and unprofessional answer , my dought on their work was more by now .I asked them to provide them the medical report of my dead cat explaining how that happened and they did not send it to me in email until after 5pm that too after few call from my end chasing them. Even the staff at the reception was very rude and not even looking at you while talking to you. To me the whole experience was super traumatic and we all at home as a family and my puppy are still in state of shock and grieving . They have not bothered calling me even once.
Hence, my request to all out there is PLEASE think hundred times before you take your beloved pet in that clinic. You may not get them back alive like I did. They have no hearts and time to comfort your loss even when that happened while in their hands. They are not responsible and reliable at all!!!!.
BEWARE is all I would say .
Very disheartened by their unprofessionalism even and after the sad event.
Donna Wilson
13 Feb 2020
Took my senior dog when she started having seizures they did not show much interest even though I was devastated my dog had side effects so I stopped medication later found out after a trip to Melbour...
Took my senior dog when she started having seizures they did not show much interest even though I was devastated my dog had side effects so I stopped medication later found out after a trip to Melbourne emergency vet who educated us about what was happening brain cancer and that my dog had to stay on anti seizure medication my dog went down hill fast and suffered a sad last couple of months of her life because of this vet clinic. They are greedy and in a hurry and do not educate or follow up! I have since found great other vets who show interest time and care for my new dog and their vetinary costs are very affordable
Debbie Clayton
9 Jul 2018
Friendly caring and genuine staff. Have been a client for about 26 years
Ingrid Randle
9 Jun 2018
First time at this clinic. Booked in my female dog for a spey, all seemed well, vet was nice as was the medical student in attendance, reception booked my dog in under the wrong name and didn't bother...
First time at this clinic. Booked in my female dog for a spey, all seemed well, vet was nice as was the medical student in attendance, reception booked my dog in under the wrong name and didn't bother to check/fix it until the vet noticed.
Surgery site seems neat and well done, but they never called me to update me on my dogs recovery after surgery, I had to call them.
Receptionists are dismissive, not terribly warm, just want to rush you in and out. I was hoping to find a new regular vet but I think I shall keep looking.
Cherie T
15 May 2018
Wish I could give no stars. This vet is a total money grab! Go in to get tablet for dogs arthritis. They want to charge almost $3 per tablet. I show them an online pharmacy price of $1.80 per tablet t...
Wish I could give no stars. This vet is a total money grab! Go in to get tablet for dogs arthritis. They want to charge almost $3 per tablet. I show them an online pharmacy price of $1.80 per tablet they said they can’t match it (even though they said on the last visit that they can match online prices).i then request a script so I can source myself online and they said they don’t do it anymore. After discussion they said they can write the script but will cost almost $25! When questioned they said they can charge what they like. They genuinely don’t care about animals, it’s a business for them. This tablet is required everyday for pain with arthritis. Their prices would equal to over $75 a month as opposed to $54 a month online. How can people afford this? I’ll never be going back again.
Anh Nguyen
1 May 2018
I’ve been taking my pets here for over a decade now starting with my dog who needed emergency surgery and more recently my two cats who have had 3 surgery between them within half a year. Dr Kim, Dr C...
I’ve been taking my pets here for over a decade now starting with my dog who needed emergency surgery and more recently my two cats who have had 3 surgery between them within half a year. Dr Kim, Dr Cynthia and staff show great care and professionalism.
lesbeefriendz
16 Apr 2018
Been bringing my dog here for years, honestly the only place where I feel comfortable taking him. Also great customer service, how do I know this? My dog somehow enjoys taking a number one when it’s t...
Been bringing my dog here for years, honestly the only place where I feel comfortable taking him. Also great customer service, how do I know this? My dog somehow enjoys taking a number one when it’s time for his yearly needle and not once have they ever been upset (and yes I’ve apologised every time).
Maria Calleja
7 Apr 2018
Very helpful Doctors and staff I was very upset re my poodle Oozie when he broke his foot. The Doctor was very kind and gentle. Thank you all.
Deakin Truong
5 Apr 2018
Very good veterinary clinic. Vets are very thorough with our pet check ups and provide clear consultation notes which make claiming pet insurance very easy. Most recently we had our puppy in for a des...
Very good veterinary clinic. Vets are very thorough with our pet check ups and provide clear consultation notes which make claiming pet insurance very easy. Most recently we had our puppy in for a desexing and the procedure went smoothly and the incision was very clean.
Sera Gulersoy
28 Mar 2018
Very nice staff, just too stuffy in the waiting room. Hardly any ventilation circulating around. Would be a lot more pleasant as there is some waiting occurring.
Victoria Barnett
12 Mar 2018
I haven’t been here very often, but we took our dog here when he seriously hurt his back on the weekend and could not walk. They recommended we take him to Advanced Vet Care in Kensington. Our dog had...
I haven’t been here very often, but we took our dog here when he seriously hurt his back on the weekend and could not walk. They recommended we take him to Advanced Vet Care in Kensington. Our dog had surgery at Advance Vet Care and is now getting better. It is good to know the St Albans Vet Clinic is open on weekends when you need vet care in an emergency.
Phil Holliday
23 May 2017
Friendly and helpful staff have been looking after my dog and he loves them
MIRJANA TURANJANIN
19 May 2017
I went to Vet clinic with my dog who was bleeding. I was advise by VET to put him on sleep or treat him but to be around $300 monthly at least 6 months. Two days after I back to picked up order of m...
I went to Vet clinic with my dog who was bleeding. I was advise by VET to put him on sleep or treat him but to be around $300 monthly at least 6 months. Two days after I back to picked up order of medicine prescribed to him and was asked to pay $280.VET explained the tablets are only for 1 week. I was in shock and asked VET lady what she mentioned 2 days ago.
Around $300 monthly are not about $1,200 which I should be asked to pay. In the mean time I check on internet and I found for 2 product they charged me $280 I can order online for $150.I asked VET for prescription to order online.
She spoken with Ms Kim (manager???) and she advised no any chance for prescription but she will match prices if I find cheaper.
With letter and also attachment from 3 different suppliers I sent email to VET clinic in St Albans and also Footscray. I have not received any response.
Then I decided to speak with manager Ms Kim.
After she check email I sent, she decided no chance to match prices and offered now prescriptions.
My advise for the customers
Check reviews in surrounding area
Never pay for medicine until check prices online
You can get prescription if you are going to Lort Smith.
St Albans Vet Clinic cared about money not about animals.
Karen Foster
22 Apr 2017
One of the best vets Ive used very helpful as well
Spinifex88
24 Jan 2017
They always go the extra mile for my pets. One of the best veterinaries around
Danielle Abrahamsen
13 Jan 2017
Always slow to acknowledge a customer. But has looked after my pets satisfactorily on and off over the years.
Zeyn Tuala
19 Dec 2016
desexed my dog today , thank you very much ! ... he's in a bit of pain but thank yous for your service... the young ones that work there are awesome ... but the old lady looks like she dont even wann...
desexed my dog today , thank you very much ! ... he's in a bit of pain but thank yous for your service... the young ones that work there are awesome ... but the old lady looks like she dont even wanna work there !
Amanda Husztik
16 Nov 2016
I used to think they were good. Until the last few times I took my girl there, I suspected, they cared about money more than my baby's welfare. They used to charge me $3 and $4 per tablet for my girl'...
I used to think they were good. Until the last few times I took my girl there, I suspected, they cared about money more than my baby's welfare. They used to charge me $3 and $4 per tablet for my girl's medicine. I have moved and found a great vet, it was evident straight away how caring my new vet is and guess what 70cents per tablet. Wow. Huge difference for someone who is on low wages at times but other than that, it shows where their priorities lie. My suspicion has been confirmed, their priority is money. One more thing, I have seen them turn away a guy with a dog that was bleeding, dog badly cut it's foot, almost cut it off, it looked like. The guy couldn't pay on the spot, he offered to leave whatever it took to get care for his dog and they turned him away.
Franzi Sch
25 Oct 2016
Dr. James was great with my Rottweillers eye infection. Awesome care taken, right medications all cleared up in a week. Thank you she is all well. Love that you can always get a same day appointment e...
Dr. James was great with my Rottweillers eye infection. Awesome care taken, right medications all cleared up in a week. Thank you she is all well. Love that you can always get a same day appointment even though the clinic is busy. Staff are always caring.
Kylie Schmitz
4 Jan 2016
Highly recommend to all.
Excellent service, with great veterinarians & friendly staff.
Always a pleasure to attend
Catherine Coquilla
9 May 2015
I'd give this place 5 stars if they have better receptionists. You walk in and it's like your a ghost...there is no life in the customer service they provide. But the vets here do a great job. Just po...
I'd give this place 5 stars if they have better receptionists. You walk in and it's like your a ghost...there is no life in the customer service they provide. But the vets here do a great job. Just poor front of house service and I know the receptionist has been there for awhile. But you get the new one's and it's like they RUSH YOU OFF THE PHONE when you call. Not happy....but what can I do...my pets always go here.
Pooja Kakkar
3 Feb 2015
The staff at the reception was like they came to someone's funeral, no smile, no conversations, the receptionist looked liked she was there just for the money, customers meant nothing, such an awful e...
The staff at the reception was like they came to someone's funeral, no smile, no conversations, the receptionist looked liked she was there just for the money, customers meant nothing, such an awful environment, doctor was good and lively but rest of the waiting time was just uncomfortable.
Ayana A
11 Nov 2014
The Dr. was kind and caring about my cat. I felt that he really does care and love animals. A very knowledgeable Dr. He told me that my cat was going to be ok, and he did not have internal bleeding ...
The Dr. was kind and caring about my cat. I felt that he really does care and love animals. A very knowledgeable Dr. He told me that my cat was going to be ok, and he did not have internal bleeding (the rude money hungry Vet in Footscray told me, that my cat had internal bleeding) just by looking at this mouth! This is by far the best vet in the Western suburbs I have been to.
Thuy Ho
8 Nov 2014
If i could give this place 0 stars i would. My dog had come in after seizuring, the customer service was awful. Uncaring, disinterested, unconcerned & uninformative. This goes to the nurses and to the...
If i could give this place 0 stars i would. My dog had come in after seizuring, the customer service was awful. Uncaring, disinterested, unconcerned & uninformative. This goes to the nurses and to the vet who took care of my dog. I expected so much more from atleast the Vet, he treated me and my mum like we were idiots. I also raised concerns for one of her hind legs as she could not put any pressure on it. Upon roughly checking her legs and observing her walk, he said her legs were fine and that they were not broken and it was nothing to be concerned about. My sister then takes her in again some years later and she is quoted 2k per leg if they were to operate on it, not even telling her what was wrong with them. Now, this year, theyve finally concluded she has ARTHRITUS and they prescribed meds. How dare they have even given such a price when they didnt even know what it was?? First of all, she obviously was not walking properly so an x-ray SHOULD have been the first step to investigating what was wrong before quoting such a ridiculous price to scare clients off. THEY ARE LAZY. THEY DONT CARE. DO NOT BOTHER GOING TO THIS VET. I am a vet nurse now, and recognise how terrible this Vet clinic was and still is. I am beyond disgusted & furious that they take advantage of their clients such as my mother for example, who is vietnamese and cannot speak perfect english. My experience there was that they became impatient and uninterested. They were definitely not thorough.This practice is a disgrace and utterly unprofessional.
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