I have been taking my cat which is going to be 18 next month for more than 10 years. At first I was happy with this clinic but I am getting less and less happy with them. In the last visit my cat was seen by a senior vet and had blood test. At that time I was told to call him on 2pm next day, so I did. But I was told that he was busy so I left the message to call me. He called me sometime after 8pm but unfortunately I couldn't answer his call. He left the message that the blood test result was not bad but wanted to discuss with me further, so he wanted to call me back. So I called a few times next day, and two more business days. But I was always told that he was busy so I left the same message to ask him to call me back. But I have never received his call again. 6 months ago my cat was seen by a junior vet and had blood test, and this vet chased me up with the phone until he caught me. And neither of them gave me actual blood test result other than telling me it was not bad. Blood test is not cheap so I want to have actual results, the numbers, and google them to know what they mean. I think they are too busy now. They have 3 consultation rooms but only 2 were in use. And junior vets constantly change. I always find the old ones disappeared and new ones are there. Not good. Read Less

I have had very sad and bad experience with this clinic. I took my healthy male cat for desexing after having the appointment taken 3 weeks before. The lady who came to take my cat from me at the clinic said that my cat looked healthy and happy before taking it off me. I took my cat out from basket, kissed it , filled all paperwork and left it for the process at 11.20 am and was told to pick him up after 6pm that evening. But at 12.59 pm I suddenly receive a call from them saying my cat passed away during the procedure. I was at the shops then with my daughter and we both nearly collapsed there and cried loud for more than an hour before we could hold ourselves back. It was a biggest shock of our lives. How can a healthy cat die during desexing that too a male cat more easy and external procedure.????????? No one in the world believes that this can happen . They could not give much explanation at all about my cat sudden death while in their hands. All they kept on saying was "I am sorry, looks like your cat had allergy to anesthesia". That was all they could say in answer to my all questions. I know how such conditions can happen but because of their unsure and unprofessional answer , my dought on their work was more by now .I asked them to provide them the medical report of my dead cat explaining how that happened and they did not send it to me in email until after 5pm that too after few call from my end chasing them. Even the staff at the reception was very rude and not even looking at you while talking to you. To me the whole experience was super traumatic and we all at home as a family and my puppy are still in state of shock and grieving . They have not bothered calling me even once. Hence, my request to all out there is PLEASE think hundred times before you take your beloved pet in that clinic. You may not get them back alive like I did. They have no hearts and time to comfort your loss even when that happened while in their hands. They are not responsible and reliable at all!!!!. BEWARE is all I would say . Very disheartened by their unprofessionalism even and after the sad event. Read Less

Took my senior dog when she started having seizures they did not show much interest even though I was devastated my dog had side effects so I stopped medication later found out after a trip to Melbourne emergency vet who educated us about what was happening brain cancer and that my dog had to stay on anti seizure medication my dog went down hill fast and suffered a sad last couple of months of her life because of this vet clinic. They are greedy and in a hurry and do not educate or follow up! I have since found great other vets who show interest time and care for my new dog and their vetinary costs are very affordable Read Less