Having used St Kilda Vet for over two years for my dog, Fez I've generally and genuinely been very satisfied with the service, particularly Dr. Justin. Our most recent visit however has left me seethi... Read More
Having used St Kilda Vet for over two years for my dog, Fez I've generally and genuinely been very satisfied with the service, particularly Dr. Justin. Our most recent visit however has left me seething.
My boy Fez loves a good run on the beach and after one recent run, he pulled up lame. When there was no improvement, an appointment was made. I explained to the vet (Laura) that I'd not been able to find anything in his paw that might be causing the problem. That said, I'm not a vet. At this point, Fez was unable to put any weight on his back right leg. After a cursory feel around, I was advised that he'd 'definitely' torn a muscle in his leg, a muscle the vet was not able to name I might add. I was advised that it would be best to take him to a specialist for his breed.
We've now had two visits to the specialist, the first of which took less than a couple of minutes to locate the splinter in the pad of his paw that was causing the issue, and then confirmed by x-ray. The second visit to remove it.
This afternoon, I received an apology call from St Kilda Vet and a promise of consultation fee being refunded. When I took the call, I was not given any opportunity to speak, I was spoken at, not to. I quite literally didn't get an opportunity to get a word out, so now, this is my opportunity.
Neither the apology nor the refund would have been necessary had the vet spent anymore than the one minute assessing Fez before sending us on our way, my wallet lightened to the tune of $90 in the process. It appears that the churn and burn capacity of this method of assessment and billing carries more importance than the welfare of the animal or the accuracy of the diagnosis. While I welcome the apology and the refund as an acknowledgement of the inappropriate care and assessment of my dog, I'd much rather it had not been necessary to begin with.
Time to find another vet. Read Less