My 10 week old puppy was seen at this clinic for his follow up vaccination at 10 weeks he was given a c5 vaccine which is suitable for dogs over 12 weeks or adults my puppy has been unwell and vet also saw it relevant to do a anal gland exam again on a 10 week old puppy leaving pup in pain and scared to poop yelping the entire time he is trying to go very upset and disgusted with the treatment that was given no refund was given no apologies Do Not Use This Veterinary Clinic Read Less

Do not recommend for people on low income/disability or who have trouble with verbal skills around people. I brought my cat in to be seen for some stiffness and soreness and was immediately put off by the vet's attitude. I wanted to bring him in sooner but they will not see any pets whos bill cannot be paid the same day or who dont go through vetpay. When they first told me to apply for vetpay yesterday I looked them up and was shocked that they would refer people on a low income already to a loan service that charges 18.41% interest, plus $49 per plus $2.50 per repayment which ends up costing nearly double the original invoice once you pay all the fees and interest. I might not have the best verbal skills in person but I am not an idiot and do not like being spoken to like an idiot. The same vet (tall woman) who treated my cats absyss with an injection last year which ultimately turned out to do nothing and he ended up needing surgery days later. No apology no nothing. Just extra days of suffering for my cat and $110 in the bin. This time she refused to give him antibiotics altogether and wouldnt put anything i writing for me to take with me. Whenever I asked a question I just got a rude response like "are you a vet?" or "whenever I get to it". she handled my cat pretty roughly when taking his temperature to the point where he screeched. I don't understand why they cant just be polite to people regardless of their income or what questions they might have. Its like a doctor having a go at you for asking questions about a process that makes you nervouise/scared. If you are on the spectrum like me, have bad anxiety or anything else that makes it hard to advocate for yourself especially in difficult situations I really recommend bringing an advocate with you if you use these guys at all. I keep giving them the benefit of the doubt but this is it. I cant trust someone with a vulnerable animal that cant speak for themsleves who cant even stay professional and not get nasty during a 5 minute consult. Plus I dont understand why they refuse to let people organise paymet plans or pay the invoice later in the week...especially someone who has a history of always paying when they say theyll pay. The receptionist yesterday told me its because some people need to be chased up for money. I don't see why they have to punish everyone else instead of organising centrepay or even recommending NILS to people on a low income. Read Less