DON'T EVEN WANT TO GIVE ANY STARS! Really disappointed with the service we received. Seems they were more interested in our money than our dogs welfare or our anxious concerns. I emailed my complaint to them directly to advise how unhappy we were and now its 8 days later with no response at all. Very unprofessional. Will not be going back - not ever! Read Less

Friendly staff. Prompt service. Very clean. The prices for services were cheaper than most other Vetinary clinics in the local area. The flea and worm tratment packs were also cheaper. Front reception are helpful, freindly and thorough. Thankyou the wonderful service you provide for our animals/pets in the area☺☺😻🐶🐕🐹🐰🐇🐢🐀🐱🐩💖💖👍👍 Read Less

I took my cat for a check up today and was quite amazed at how expensive it was. Over $270 for sedation and a blood test. On top of that we were advised to give our cat Mertazipine which I presumed they would give us a script for.......NO....if we didn't want to pay $32 for 3 tablets, (you can get a pack of 30 at 15mg for $6.50 at chemist warehouse) I would have to pay $25 for a script, (outrageous) even though the consultation was today, still the same 24 hour timeline. I will never go back there and I will never recommend them to anyone. Read Less

I used to take my cat to this vet and I will never go back. On one occasion, they glanced at his teeth and said they were fine. After we asked them to recheck, they found that he had gingivitis and he had to have three teeth surgically removed because he would have been in a great deal of pain when eating. If we had not asked them to recheck, he would've been in pain for another year until his next check-up. However, the worst incident which confirmed that we will never go back involved the rudeness and inappropriateness of the head vet nurse there. My cat gets stressed going to the vet (as do most cats), but on this occasion, he was more stressed than usual. They "took him out the back", I could hear growling, and he was brought back inside a net. When the nurse was putting him back in his carrier, she very rudely snapped at me "You have to be confident with your cat, or you're putting us all in danger." She then proceeded to throw him in the carrier and bang his paw with a tissue box until he pulled it inside. He continued growling until the second we got back to the car, at which point I opened the door of his carrier and he crawled out and curled up on my lap. It was horribly inappropriate of her to imply that my cat is a generally aggressive pet and that I "should know how to deal with it" when he NEVER acts that way at home or around me. After talking to a vet nurse friend, she said that some vet clinics just DO NOT KNOW HOW TO DEAL WITH CATS and have no idea how to reduce stress for them. I will only be taking him to cat-only clinics from now on, because they understand the nuanced behaviour of these animals and show compassion and expertise in dealing with the stress that they feel. Read Less

Had a terrible experience with one of the vets here when our much loved 14 year old Labrador was nearing the end of her life. He was incredibly insensitive and said one of my options was to 'give her a needle and put her in a black plastic bag that day'. I will never go back. Read Less

I have been usuing these vets for years. Very professional, reasonable pricing. We had to put down one of our pets a couple of months ago from illness, and about 2 weeks later we recieved a beautiful sympathy card in the post from the practice. It was a very nice gesture. Read Less

Last three years been taking my 2 dogs and the odd foster dog to upper ferntree gully vets. Service has been good until my last visit in August 2016. Taking my dog in for wound management, they took her 'out the back' to clean her wound. The entire time i could hear my dog growling and yelping, and the vet asking for more staff to 'hold my dog down'. I could not believe they would subject my dog to such a negative behavior which would have totally been avoided if they treated my dog in the treatment room with me keeping her calm. With such disbelief and disappointed my stressed dog and i waited at the front desk whilst the middle aged receptionist was on hold for 5mins. Only wording to me i should put my aggressive dog in the car as i waited.... I DO NOT OWN AN AGGRESSIVE DOG, just because my dog is a 'working line breed'. I declined and left my dog who layed at my feet recovering from her last 5mins of trauma. In hindsight i should have barged into the 'torchure' room grabbed my dog and walk out. Or not wasted my time paying a bill which was overpriced for a cheap and very nasty experience. I think a vet who treats dogs behind the owners for simple tasks like wounds and vaccinations, is 1. hiding something 2. has the potential to negatively impact a dogs social behavior, worst case scenario lead the dog to human aggression. Also vets who dont work with rescue groups, or injured wildlife caretaking is just another business in the pet industry with eyes on dollars than actual care for animals. Never will visit this clinic again, my dogs deserve better Read Less