Absolutely discusted with the treatment I received today from this clinic.. Have been going to them for a number of years but have now asked to be removed off the books as I won't be going back ?? I'm appalled at the response from the vet I received?? Or the receptionist.. I have an extremley old dog 17 years young that suffers from ongoing infections in his eyes treated with antibiotics and cream..by this clinic?? As I was working all day and unable to get him in to the vets I rang and asked if they could write me a prescription for the antibiotics and eye cream as his eyes have flared up again?? I was told no they would have to see him?? I explained I was unable get him there as I was at work and as we were leaving the next morning early to go away to visit my elderly parents and I just needed some antibiotics to help him untill we could get back to the vets early next week?? I asked to speak to the vet myself but again was told no they could not give me antibiotics without seeing him first?? And no the vet did not even bother coming to the phone?? I had no way of getting him there due to work.. They said the vet has a duty of care and no antibiotics will be given.. So in otherwords rather than give me cream and antibiotics they were ok to let me take my aging old dog away on a holiday with no medication at all?? He has been treated at this clinic for years and for the egsacy same thing in June this year.. How could antibiotics and cream be a danger too him.. The fact that the vet on for that day could not even speak to me on the phone tells me just how much duty of care they have.. Totally unacceptable they have lost me ?? Read Less

Disgusted in the treatment I received from these vets with my last visit in January 2021. I had a 4 week old puppy who was screaming in pain. This vet that I saw on the day was absolutely terrible. Not only did he give ridiculous advice but advice that would have left my puppy in even more pain. I could not leave my pup in the condition that he wanted me to wait until the next day to maybe do a scan to see what was going on with her. Not good enough having a puppy screaming in pain so I decided to race my puppy to Monash vets in Oakley as for the incompetence of this surgery in Warragul. I stoped at Warragul to ask for her medications she was given three days prior to the day in question only for them to not be able to find her treatment. Again incompetent on their behalf. I asked if they could find it and email it to Monash. Should have been there faster than I could drive you would think, but no they still had not sent it. By the time I got to Monash my puppy was critical. While I was waiting at the new vets I called Warragul to ask for this vet to call me. Nothing at all from him. I visited the clinic to get some answers two weeks later as I was still distraught with the outcome of my puppy. I spoke with one of the owners only to be fobbed off. NEVER EVER would I recommend this clinic to any one. And I certainly would never recommend this male vet. I have even reported this vet to the veterinary board as once I did speak to him he lied and also stated he would call me back and surprise to this day he has not bothered. Disgusting treatment Warragul and not good enough. Read Less

Chris Thorne is one of the most professional vets I've ever met. He constantly checks current best practises and has looked after our cats through a variety of problems. Chris S is also a great vet, who showed genuine compassion when we went through a terminal disease with one of our puds. Michelle and the nurses and receptionists are lovely and helpful. Read Less