Balcatta Vet24

Went in with my dog, they suggested blood tests, $378. I said I have $370 on me, my wallet was stolen waiting for new cards. I get paid tomorrow and can go into bank to get it. They said to come back when I've been paid. And still billed me $216. Less than 12 hours later I call up to request blood tests and I need to pay another $120 consult fee. Being $240, in fees. I said its not my fault u wouldn't even let me go ask my dad for 8 in The waiting room. They are disgusting. They don't care about saving animals life's, they only care about profiting. Read Less

As honest as I can be il tell u about vet24. My 3.5kg tiny poodle was misdiagnosed by a local vet who I shall not name. I presented Bridgitte to the vet24 ER & immediately I was told "It looks like a broken jaw so I will not examine her unless I'm given permission to do it with pain relief " Well "THANKYOU!!" (I say that because the previous vet muzzled my baby & made her scream so loud examining her away from me, with zero compassion, telling me "the screaming is just the drama from a small dog after telling me its "obviously NOT a broken jaw as it's not hanging down"). I took her to vet24 & didnt let them know my previous experience until they had the 1st consultation with her & I was so thankful as that they wanted to make sure she was comfortable "b4 examining her". She had a VERY badly broken jaw & now it was time to swallow the costs if possible. I admit the first offer of plating her jaw by a specialist (as she's so small) @ $6,000 was not an option for me but then again neither was euthanasia @ only 8yrs old she is my healthy baby. Andrew a surgeon at vet24 saw me while she was under the anesthesia being examined & said he'd wire it for her & felt confident he could at least give her a good shot at being repaired. He did a wonderful job at half the cost of plating & allowed me to take her home when I requested soon after surgery so I could nurse her showing alot of confidence in my ability as her owner also saving money on an overnight stay. From then forward it was kindness & professionalism that I cant fault. Did I pay a extra compared to some vets? Possibly, & probably, however, the care given was 2nd to none. This is my experience with Bridgitte & I had previously needed vet24 to send my babyboy smokey to sleep when he also became very sick. Fiona was beyond kind, even allowing my husband time alone with our boy before completing the compassionate goodnight to our little boy.. Thankyou to the staff aswell, they really do show a compassionate attitude that makes it easier to accept what happens with our babies. I'm still helping Bridgitte to recover & vet24 are there for me answering any questions I have along the way. Thankyou Andrew & all of vet24 Jaq Read Less

Alright its time i speak up. I just spent 30 minutes reading 1 star reviews and i honestly can say i had a completely different experience when it came to the compassion and advice and especially the money aspect of these vets. My poor old boy (English staffy of 15 years) was having difficulty breathing and wasnt eating, he then collapsed and wet himself so i rang the only vet open in the early hours of saturday morning. I asked several questions and all were answered honestly and the receptionist held a great deal of concern and care for Boofs health. I asked her about fees before even visiting and she told us the consultation fee explaining that they were in emergency hours so it was a bit higher BUT UNLIKE MOST PEOPLE we understood that it costs money to keep an emergency hospital facility open at that time of day. Upon arriving we were told by the vet that it could be 1 of 3 things or a combination of all three and diagnosis would cost upwards of $1500. When we said that wasnt really an option the vet just said no problems at all the best advice i can give you given his age is to enjoy the time you have keep him warm and just watch his progress. Due to his condition he could have days or weeks however dogs are here to make us vets look stupid so he may even go for months. We appreciated her honesty thanked her very much and took our boy home. Within 24hrs we were back his condition and sharply deteriorated and everything the vet warned us to look for happened so once again i rang the number and let them know we were coming i asked about prices of cremation and all the rest i was being realistic and i was given the answers i was looking for all the while a calm compationate lady reassured me we were doing the right thing. Off to the vet we went unfortunately in the time we arrived and the vet took him round the back to insert the IV line he was trying to go on his own we were rushed in to see him go and another vet was waiting there for us and asked if it was ok to insert the drugs. He was in so much pain he could barely hold on we gave immediate consent and it was all over in under a minute. He knew we were there he knew we loved him and he could now rest in peace. The vet later told us it would most definately have been cancer. Knowing funds were tight they also provided us with a 7 day credit policy. We were given compassion, support and nothing but friendly service, even when it came down to the wire for time they made sure we could say goodbye. Despite the fact that my heart aches every day and my precious boy has left a giant whole in my heart and life and nothing will ever be the same including my baby girl Bella (2.5 years old staffy x) the kindness and love these people showed us in the darkest time of our lives made it just that bit less painful. The total bill came to just over $700 and i dont regret a cent i dont have any qualms about the price these people work long and hard and deal with the most horrible situations at the best of times and it costs money for a facility to be able to provide that service. Its thanks to these people that even after i had to witness the worst side of the industry i still want to pursue my dream of working with animals. In an emergency its comforting to know that these guys are here and ready to help. Thankyou so much guys ❤❤❤ Read Less

Awful experience, chasing money and showing so little care. Today we went in with a very sick rat who in her old age had been slowing down for a while, had lost a lot of weight in the last few weeks, was unabeu to walk properly, showing signs of stress such as grinding teeth, bleeding and very dehydrated. Having had a number of rats over the years we knew that sadly it was time to let her go, and that our regular and caring vets would've suggested euthanasia or at most one day of antibiotics if we really weren't ready to let her go. Our rat (referred to constantky as ''it' rather than by name or even 'she') was trotted out the back and were told she could be admitted, put on meds, fluids and tests done. When I asked if this was at all likely to result in a recovery was told only ''i can't say'. Talked about treatment and I had mentioned repeatedly her age, our experiences with rats etc, and making it clear we were considering it end of life as hunameky as possible (for rats even a day or so is a long time to suffer). Was then told '''oh as she had an operation before (happy to spend $550 where good chance of revovery but this very different...and went through this before with them with another rat where I spent a lot of money only to have them say within a day that the rat should be euthanised) I thought you would want to do everything you can' and various other statements designed to induce guilt and the payment of thousands for no good result. Once we made it clear what we wanted was no reassurance only an acknowledgement that yes she was very sick. Made the whole experience so much worse. Awful and clear money grabbing tactics rather than care. Itzstein is literally the worst vet I habe seen in 25 years of having cats, rats and dogs. Read Less

We were very impressed with the conduct, punctuality and bedside manner of the staff at Vet24. The vet Linda was exceptional and the nurses friendly and respectful. For the situation our fee was very reasonable especially on a Sunday evening. I would highly recommend this business in the case of emergency. Read Less

We had an emergency with our dog yesterday morning, and were referred to Balcatta Vet, as our local wouldn't be open for a few more hours. We rushed her in, and she was seen promptly. I want to thank Dr Kav, Dr Jessica and everyone else involved for taking such good care of our girl, being so honest, non-judgemental, understanding, helpful and for understanding our concerns. I had lots of questions, and they were happy to answer them and give me as much information as they had. Read Less

Our dog was brought into the vets as he had a bladder infection. I was told he might have cancer (he does not) and that i needed to pay between $5000 - $8000 to have the problem fixed further more the dog was in pain and I was told they could help with a temp fix for a $2500-$5000 catheter. I was able to take my dog to another vet who immediately admitted him due to the seriousness of the problem. We will not be coming back as we had a horrible experience, animal well being does not seem very important here only the bill. Read Less

We desexed our cat in this clinic. Everything was great. Out cat the first day after surgery when we wanted to pick up from there was completely ok and at home start eating food and all was great about her. All staff are very friendly and the day after surgery from clinic called us to ask about our cat that is she ok. Finally the price is less than the other pet clinic. Thank you for every thing vet24 Read Less

The team at Vet24 have provided great help to us and our fur babies. The keen attention to detail meant that our lab-kelpie's enlarged spleen was detected prior to rupturing. Once these rupture, it is pretty much dead on a doornail. We were extremely fortunate for the care and attention, that meant our boy is still with us. Read Less

Staff were friendly and answered all my questions. They were cheaper than some other vets that i looked at for de -sexing but the most important part for me was not the money side but finding a place that would treat my baby with kindness and respect. Her wound after surgery was alot smaller than i thought it would be, and she was happy which is all i cared about. The staff went through all the details and a follow up phone call to make sure she was doing ok. We will be back for sure! I also like the loyalty app for collecting stamps to put towards dental. Read Less

We had to say goodbye to our beautiful family dog yesterday and now I wish we'd chosen a different place. Putting down a dog is never easy, but I do believe it could have been a more peaceful experience. Instead I felt the entire process was rushed, we were not well informed and it wasn't very personal either. Before we had a chance to all properly say goodbye they were pushing the drugs through and that was exceptionally distessing. This needs to be considered in the future so others don't experience the same Read Less

I would only ever take my dog and two cats to Vet24. The reception staff are friendly and knowledgeable. The vets and nurses are thorough and compassionate. The prices are quite reasonable for an 24 hour emergency clinic. It gives me great piece of mind that there is somewhere open to see my pet at any hour. Would highly recommend this clinic to all! Read Less

Just rushed my girl (dog) there at 8pm she had a fight with a cat and had a cut eye. Was seen too promptly and my girl was checked thoroughly even given a second opinion by the other vet. Was given antibiotics and eye stuff and was allowed to pay the rest of the bill the next day. All done and dusted within a hour. Very happy. They said they will forward the relivent information to my normal vet for a check up tomorrow :) Read Less

Vet24 is a extremely welcoming and professional vet clinic. My dog has been going to Vet24 since December2016 and I would highly recommend to anyone I know with any pet and unusual pets ;) They provide high quality care for your animals and I have never been happier with the care for my dog. Read Less

Absolutely love Vet24 would always go here! My 6month old Golden Retriever boy (is a bit special) and decided to eat and chew up a shaving razor top - I rushed him to Vet24 where he was quickly triaged by the lovely nurse and taken down to hospital. The nurse asked me to sign a form as to what I consented to whilst he was away from me in hospital, they gave me options and prices up front. I obviously signed for them to do everything possible. The vet came to speak to me almost immediately asking whether they could perform an x-ray on my dog to see if there is any blades in his stomach - which came up with 1 big blade in his stomach. The vet gave me the options of making my pet vomit (explained risks of perforation) and/or going into surgery, explaining the costs the whole way. The vet was very patient with me contacting family members. They even had a specialist vet look at my dogs x-rays and determine the best option for me and my puppy. My puppy is now happy and healthy thanks to Vet24. I will always go here as I have with my other pets, even returning next week to have my boy sterilised! Thanks Vet24!!! Read Less

WARNING!!!!!....If you love your pet then don't go there. Our cat was choking on a piece of meat and starting to salivate in order to dislodge it. We rushed our cat to Balcatta where I was quickly asked to sign a form basically to give them a blank cheque to charge me whatever they wanted to treat him. I refused to be ripped off and told them to remove the piece of meat so I can take him home without an overnight stay or any unnecessary blood tests. After they took my cat way for treatment the vet came back to us and said that our cat was having a seizure and it has caused him to go blind and that he should be put to sleep or we could spend $2,000 to $3,000 for them to do further tests. We refused to end our cats life and asked them to bring him back to us once his seizure stopped so we can take him home. We then took him home and opened his cage inside our house where he walked out and walked through our house to his kitty litter in the laundry and then back to the kitchen to eat and then jumped on a lap to sleep. All this after the vet told us that they did tests to confirm that he was blind. That place is nothing but a money making racket that plays on your emotions to squeeze money out of you. Read Less

GO SOMEWHERE ELSE. Terribly expensive where the primary focus appears to be making money and NOT caring for animals. We paid $200 for a consultation and a small dose of liquid medication - after waiting and being triaged... and then misdiagnosed!! When I enquired about a second appointment I was told this would include further 'tests' to establish the problem. Decided to go elsewhere and after a recommendation visited Swan Vet where the problem was immediately diagnosed and our TOTAL bill was $74. This review speaks for itself, I wouldn't recommend Balcatta Vet to anyone. Read Less

The staff here were SO lovely!!! Were welcoming and really cared for my little cat. Very quick wait time and then the vet was even more lovely! Was so happy and would definitely come here again (fingers crossed I won't need to though haha). Read Less

I have been going to Balcatta Vet 24 for years with our animals and have always been very impressed with their service and the way they handle our pets. Keep up the great work and our grateful thanks always.Read Less

All staff very friendly from the moment you walk in. Vets are lovely and so helpful, consults are thorough and they are always happy to assist you with any further questions once you are home via a phone call. Conveniently open 24/7 I wouldn't go anywhere else! Thank you to the team at Vet24 for looking after my SnapperRead Less

One of the worst experiences of my life! I took my cat for in the night before Australia Day because she seemed lethargic and didn't want to eat her treats. They checked her temperature and told me after a couple of minutes that she is seriously ill and will need life support asap and that it will cost $1500. We agreed and were taken to another waiting room which is being recorded and filmed (there is actually a sign specifying this - surely this is a breach of privacy) and told to wait for some more tests to be done. After two hours they came out and said the cat is severely sick and that we should consider either putting her down or keeping her on life support which will be 7 to 12 thousand dollars!!!! We left with her and got the opinion of another vet the next day and LO AND BEHOLD SHE IS FINE and WILL BE FINE. SHE JUST HAS A MINOR TOXIC REACTION. DO NOT TAKE YOUR PET HERE - THEY WILL TRY TO STEAL YOUR MONEY OR KILL YOUR PET. Ps. Wembely Vet is the BEST Vet in Perth and they genuinely care about your pet without trying to rip you off. Pps. VET24 charged us $400 for a public holiday surcharge even though we were there the night BEFORE Australia Day Read Less

Quick service, didn't feel rushed in the actual visit and no unnecessary testing to cost us a fortune. Still love my normal vet but very happy to know there is a close by 24 hour option when I need it. Read Less

Don't even bother! There are other 24hr services around. Customer Service is poor and reception are rude won't listen to you! We shouldn't have even bothered going there to seek assistance. They have no compassion and just wanted to rush us out the door. The comment of blaming our regular vet was un professional and inappropriate. Read Less

We do I start?? I can't write everything in this comment but would never recommend this vet to anyone! We where charged over $3000 for service that was less than satisfactory, we almost lost my 2 day old puppy due to not checking simple procedure (e.g milk supply on the puppies mum) not having a product available over the Xmas period in a life/death situation! BUT more than happy to charge ++++! When asked to speak to the practice manager about these issues we where asked to email in which we did! We where not given an apologize or any sort of acknowledgement regarding the issues we raised! I'm not one to usually complain but I feel it's important to make others aware as I put my full trust into this "professionals" for them to almost take the life of pet! Read Less

Never again.!. kept waiting for an hour in the past but the last straw is turningg up to counter today, patiently waited for 5 minutes while my dog bleeding obviously from its eye, yet no nurse or receptionist could be bothered asking me what the problem was, only petulant glances,. Needless to say i walked out and went elsewhere . Pathetic service, the are thoughtful enough to pit a sign up to say 20 percent surcharge on public holiday. Furious! Read Less

Absoloutley love this place. Had to put my girl to sleep unexpectedly last week which was so very hard. The staff were very supportive and even shared personal stories to help us through. Everything was just taken care of so beautifully even when it was time to send my beautiful dog to the rainbow bridge, they made sure she was comfortable and warm. Have also just received a card in the mail giving their deepest of sympathy to us. Will be bringing our new pup here in the new year for all treatments as I just can't get enough of our amazing customer service. Thanks again girls have a Merry Christmas. Thanks for being amazing human beingsRead Less

I've been a long term client at Vet24 with my old Beagle Jessie, I love the fact that all services are available in emergencies including laboratory tests, ultrasounds and even emergency surgery. The staff are compassionate and caring, thank you for everyone's help with Jessie over the last 5 years! Read Less

Just left Vet24 in Balcatta, totally forgot to get my Ridgeback, Terry, microchipped before he was 3 months. Only cost $30 and Terry wasn't in any visible pain. Was seen straight away. Super easy and very cheap. Great service. Read Less

I've been taking my Beagle Jessie to Vet24 for the last few years for both general and emergency consults. The staff are always so helpful and the vets have always communicated the care she needs clearly to me. The best thing about Vet24 is that if she needs blood work or anything else, they can do it all at the same hospital, I don't have to move her around- which is so good when you don't have much time on your hands! Thank you Vet24! Eileen and Jessie (woof) Read Less

I had both my young dogs de-sexed at Vet24 recently, they have healed perfectly and had no complications from surgery. The staff are all so friendly and professional, I wouldn't take my pets anywhere else. Thanks Vet24 you are outstanding. Read Less

Do not accomodate wild injured birds. Told me the bird was being silly ,(bird was attacked by a neighbours cat), I took to fauna rehab centre, where I was told birds dont have the capacity to be silly & had I put in an ice cream container in a tree - as suggested by Balcatta vet, it would have died , it's legs had been bitten through & had nerve damage, could not stand nor fly! Staff were rude! Read Less

The people here were really nice, and did all they could for my roomates dog, unfrotunately he had to be put down. The nurses and vets gave us the time to say goodbye and put him down respectfully. They fully explained everything in a really friendly and clear manner whihc made everythign a bit easier. After everything they even sent a postcard. Really appreciate what they did and how they handled themselves. Read Less

my shepherd was diagnosed front leg strain anti inflammatory was disgribed metacam tablets,have a look on the web what these tablets can do to your loved one,after looking my self after paying some one alse from you know who I dicoverd a sore on 1 pad,i returned to the who you know who and wanted to be charged again for another look,not in my babeys life,i also paid $80 for the tabs which are down the loo.read all reviews before you put your loved one on treatment not required and good luck to the rest Read Less

Always open, excellent advice with telephone staff and accommodate rare animals like birds, snakes, guinea pigs rabbits and other small animals. The service is always outstanding and the prices are always much lower than other Vet clinics. I would reccomend every person who wants a low cost vet and excellent service to use this facility. Read Less

Worst veterinary practice I have ever been to. Ever. To top it off, I called to ask if they stock Protexin to which the young and inexperienced-but-trying-to-sound-knowledgeable girl patronised me by telling me I really must see the veterinarian before giving it to my dog. Before I could even reply or tell her exactly what I was after, she told me to wait while she had a look. Not long later, she comes back to advise they have "little sprinkle packs" but that if I wanted more, they would have to order some in. Amused, I asked her which coloured tub she was going to order in. She didn't know I asked her if what she was going to order in was 60CFU or 180CFU. She said she wouldn't know until it arrived. What she really meant is that she had no idea what Protexin even is. But she thought she'd pretend to be all high and mighty and knowledgeable. Well done, receptionist. It's a widely available probiotic for a range of animals that unfortunately my local store happened to be out of stock of. That place is a joke. That is another reason why I refuse to take any animal of mine there anymore. Read Less