( please read whole review)
I was really impressed with this place the first time I ever went, it was clean and professional. However, we recently got our 6 month old puppy spayed. Everything went fin... Read More
( please read whole review)
I was really impressed with this place the first time I ever went, it was clean and professional. However, we recently got our 6 month old puppy spayed. Everything went fine, and we paid the $560 it was for the procedure. HOWEVER once we arrived home with the puppy we noticed she had smelly, dry clumps of poo all over her legs, tail and bum. It was dried solid and stuck to her fur, it had obviously been an accident that happened hours prior. We also checked the car and there was nothing. I was absolutely LIVID they would send her home in this state, she was stinking and I had to bathe her as she was very fragile, it took me ages to get the dry poo out of her long white coat. I just cant wrap my head round a veterinary hospital not cleaning a dog up after an operation...I obviously called to complain and although the lady apologised I did not like the way she spoke to me, denying that they would send her home covered in crap... when clearly that's exactly what they did. Her excuse was that they didn't realise, im pretty sure this is common for dogs and that the age would have smelt, she smelt and they should routinely check just in case. Imagine a doctor or nurse sending a patient home in that state, not being bothered enough to clean it up.
Following my bad experience i was sent a letter from the practice manager apoligising for the experience we had with Nala. She informed me that they had taken the steps necessary to ensure they reviewed the matter with their staff. They also gave us a $50 credit to use at the vets/groomers.
I have to credit that not many practices would offer this as amends. We used our voucher for our next groom, and i was so pleased with how she looked.
I have to say, i was more than willing to change vets, but i feel as though i can't after they dealt with the situation in such a kind and professional way.
We will continue with Spearwood vets and hope that what happen to Nala was an unfortunate mistake and will not happen again.
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