About cat boarding from Vet West south perth. My original rating was 5 star. I have to change to 3 star now. We used Cats boarding service of Vet West south Perth twice.First time we realised the kitty camera’s battery went flat and no one noticed for half day until we called from overseas to let staff know. The 2nd time is 3 months later, we were told they are improving their boarding standard because it is still new to Vet West. We are very happy on the caring overall. However, kitty camera was put there overnight for charging left there until next Morning, it was fully charged but no once put back to kitty’s room. There was a note says “Camera charging, please contact us if you can’t see your kitty within 2 hours” while charging,obviously it was just a joke! It’s more than 18 hours........I had to send email to request to put camera back, then the camera was put into wrong room at all. I sent another email which no one did anything so I had to call from Greece. The staff said that he had to figure it out what’s going on and told me to call back if it’s still not fixed in 15mins. 30mins later, I called and had to explain again, they completely don’t know which cat belongs to which camera anymore just after charging. Unbelievable! And you rarely can see cats play in playground! Can’t see cats there got chances to play in playground very often, we were told will be every day. Please employ staffs really love and care about animals. 3 star means Vet West boarding service need more improvement to reach basic professional abilities if Vet West want to open more boarding business at other branches too. Read Less