We have been taking our beautiful staffy to this veterinary hospital for at least 12years Ally was her name. The day she had to be put down we were treated terribly by the vet we had taken her to for a long long time and by the reception lady. We couldnt believe the response we got from these so called "Professional" people. In the end we took her to another vet who had to end her life that day. Positively we are so happy we took her to the other vet in the end because they were terrific to us and Ally. We were just both disgusted and disappointed with how they were with us. Read Less

A large and professional practice. I would have given 5 stars except it was very expensive. My pet python James Stimson got away and went behind the stove where he was electrocuted and received a large burn to his belly. I was referred here as they are the reptile specialists. They were not highly optimistic and were frank about their uncertainty but said they could still treat the burn and see if it would show signs of healing. I agreed, but said no heroics tho as I did not want unnecessary suffering for poor James. He was a bit of a sensation there I think, as I'm sure none of the vets had ever treated an electrical burn on a snake before. He was admitted and stayed for a week. Ca ching$$ He went home and his first dressing was pretty hopeless and fell off straight away ( I guess they don't teach how bandage a snake at vet school) so I had to return. Ca ching$$. The second design was much better but I still had several follow up visits for meds shots (can't give a snake a pill unless it's eating) and wound check up. Ca ching$$ They said he was the nastiest snake they ever cared for lol. I agree he loves to bite! I could have purchased 4 new snakes for the price of the bill but my pets are not a commodity to me. He recovered very well, can shed normally and only has some narrowing where the scar is, so no rats for meals! All in all a good experience. Read Less

We have been going to the vets for the last 3 years with the demise of our older pets and our new additions. The whole team is empathetic, knowledgeable and go out of their way to fit you in with those last minute emergency appointments.Read Less

I have taken my papillon to another vet whom i will not bag on this forum. Due to a emergency with my then 12 week old pup i rang these guys and a fabulous vet tim oldfield came out after hours to see him even though we werent clients. He was thorough and the bill was exceptionally reasonable. Our little fur ball has been a very naughty lad chewing on things he shouldnt i luv tim but rita the vet is something else she is awesome i always try to get her she has treat our boy and always made us feel at ease. We go nowhere else. Excellent service. Excellent staff. Reasonable pricing. Great staff. Most important the after hours care is second to none and cheaper than anywhere else. Try them you wont take your family anywhere else Read Less

I have been taking my 2 Sun Conures to Tim Oldfield for 9 years. Ra is a determined egg layer and this has compromised her health with calcium deficiencies and egg binding. Nug and Ra have had implants to discourage laying and avoid these problems for three years now - unfortunately Ra's didn't take last time and she ended up egg bound. Tim and the staff are brilliant. They really know and understand bird health and explain everything in terms I understand. They explain how to look after them and care about their patients as if they were their own. I honestly believe it is because of their teaching that I was able to recognise when Ra became egg bound and got her in before she became really sick. Tim was able to get her to pass the egg naturally and avoid surgery. If you are looking for someone to work with you to ensure the health of your birds - these guys are the best. Read Less

For many years, this veterinary hospital was wonderful. Not so anymore. The very young male vet on duty had not a clue how to clip our dog's nails and in turn severed a vein! Then, on another occasion, that same vet (who seemed to be the only vet working there) failed to administer our dog's yearly routine heartworm vaccine...leaving him vulnerable and at risk! We only found out that he hadn't received it, when we were sent a reminder. To say we were upset, is an understatement! Then to finish things off nicely, when contacted, the receptionist wasn't even apologetic. She couldn't have cared less! We now take our dog elsewhere. I have no idea why what was such a good practice, with staff that were knowledgeable and caring, has turned into what it is today. It's a real shame! Read Less

For many years, this veterinary hospital was wonderful. Not so anymore. The very young male vet on duty had not a clue how to clip our dog's nails and in turn severed a vein! Then, on another occasion, that same vet (who seemed to be the only vet working there) failed to administer our dog's yearly routine heartworm vaccine...leaving him vulnerable and at risk! We only found out that he hadn't received it, when we were sent a reminder. To say we were upset, is an understatement! Then to finish things off nicely, when contacted, the receptionist wasn't even apologetic. She couldn't have cared less! We now take our dog elsewhere. I have no idea why what was such a good practice, with staff that were knowledgeable and caring, has turned into what it is today. It's a real shame! Read Less

This practice used to be great, but the service has gone way downhill. After about five years of coming here, it is now time for me and my dog to find another vet. It's nothing personal. I wish them all the best, but I am going elsewhere. Read Less

There's a large waiting room which is fabulous so there's plenty of space for humans and their pets.What this veterinary is especially known for is their avian vet services. It is spot on. I'm new to having a bird in my life and they put me at ease with what I'm doing so far. They gave me plenty of information on what to feed and how to keep my bird occupied when at work. I was amazed that my bird didn't screech the place down when the vet handled him to give him a look over.I also witnessed the concern and pastoral care the staff give to people when they have to say goodbye. A couple had their dog put to sleep and were understandably distraught. No one rushed them and they were given the information and contact numbers of a cremation service where things would be taken care of. It was confronting to see but this reassured me that I had found a good place to bring my bird. Read Less