Although TGVH has been my girl, Veras, vet since she came to live with me as a puppy and I have always been grateful for their help, it became very apparent to me how amazing this group of professiona... Read More
Although TGVH has been my girl, Veras, vet since she came to live with me as a puppy and I have always been grateful for their help, it became very apparent to me how amazing this group of professionals is yesterday. I had noticed that my girl was acting strangely upon returning home from the groomers yesterday and it appeared that she was having trouble breathing, so I immediately called TGVH to explain what was going on. Within 20 minutes Vera was at the vet and being thoroughly examined. The girls at the front were so lovely and compassionate towards both my dog and me, making us both feel comfortable and safe in such a scary situation. Following her x-rays, we learned that her stomach had flipped and she was in need of an emergency surgery at a clinic in Edmonton. The staff prepared Vera and me for the journey, inserting an IV catheter and getting her situated in the vehicle. They called the emergency clinic ahead of time to let them know we were coming and when we finally made it there, the staff came directly out with a gurney and two staff members to assist Vera out of the car safely. As any pet parent is probably aware, situations like this can be very scary and, in many ways, heartbreaking, and although I felt like my whole world was slipping away from me, the staff at TGVH did absolutely everything they could to ensure the health and safety of my dog. I appreciate that they never once dismissed my concerns and listened intently to everything I had to say, even though I was probably hard to understand through all of the tears and sobs. And more than anything, it is very clear how much each of the staff their truly cares for their patients and their patient's humans. I will be forever grateful for the work that these beautiful, compassionate group of people do and can not even begin to express the amount of gratitude I have for everyone who was there with us yesterday and worked to save my best friend. THANK YOU SO MUCH for taking care of my furbaby you guys!! Because of your sense of urgency, understanding, and commitment, my girl will be coming home from the clinic today! With love, Vera the fur-bear Samoyed & her pawrent, Jasmine BakerRead Less