Bow Bottom Veterinary Hospital

Dr. Schell recently performed surgery on a tumour on our dog's paw. Her care and attention to his recovery has been beyond generous. She goes above and beyond for her animal patients and truly cares about their long-term health. Our family loves her! Read Less

I would Highly recommend! Everyone at the clinic is so amazing! And Cash likes his visits to the vet ! The vet listened to all my questions and made sure I got answers . Cash was also treated for all his problems! Thank you so much !!!! Read Less

Love love love they are such amazing staff and they took care of my baby so well and comforted me and sent emails for reminders which is nice. I always trust them they have been amazing to my pets hands down the best in the city it's so clean and organized unlike some clinics ! I love this place please never move !!! Read Less

Love love love they are such amazing staff and they took care of my baby so well and comforted me and sent emails for reminders which is nice. I always trust them they have been amazing to my pets hands down the best in the city it's so clean and organized unlike some clinics ! I love this place please never move !!! Read Less

I am so happy that I started bringing my dog Koby to Bow Bottom Veterinary Hospital. Dr. Schell is amazing!! The staff are very caring and knowledgeable as well. The facilities are great and the clinic is clean and comfortable. I highly recommend this place. Read Less

I took my cat in for a routine check-up, as I had just moved to the area and wanted to have a vet clinic close to home in case I needed to bring her in for an emergency. I was quite pleased with the attitude of the staff on hand, the layout of the area, and the attention Dr. Schell paid to my cat, as well as the way she treated my cat while she was in for her visit. These, however, are all things that are basic necessities for a vet clinic, and though I went in for a routine check, it became apparent quite quickly that they do like to make money off of extra services. Not that this is a bad thing, of course- but offering aromatherapy, wanting to schedule my cat (who was 5 years old at the time and perfectly mobile) for acupuncture, doing glaucoma testing, trying to push me into getting respiratory tests, blood tests, screening for feline herpes and etc. Though I only have the one cat and she will not come into contact with other cats. It just seemed a bit much, and I had already made it clear that I just wanted a routine check-up, not to pursue a massive amount of extra tests when there was absolutely no indication she needed them. They were constantly advertising for the catnip and other holistic products they had, which is great- I like that they have that stuff to offer, however, I felt like I was at a mall and that I had stopped too close to a kiosk and was now being harassed into buying or trying this product or that product. The vet insisted that she put some essential oils on my cat and I begrudgingly agreed, though my cat has never been around anything like that in her life. They also pushed and insisted and nearly scheduled my cat for a dental cleaning- printed out a total estimate for all the tests and costs of the anesthesia and threw on a tonne of additional tests that I eventually pared down by saying "Is this necessary, or is this necessary" in order to find out exactly how many of those tests were mandatory in order for her to have a dental cleaning. There were several tests they slipped onto the bill that had absolutely nothing to do with the dental cleaning. This I do not appreciate; though my cat means the world to me, I am not going to get additional tests done if there is absolutely no reason for them to be done. This causes more stress. The worst thing that happened, and the reason for the low rating, was the fact that the tools they used to check my cat's eyes caused her to have a bad eye infection just days after her visit. The next day her eye was a bit weepy and the day after that the poor creature was miserable and I took her straight back. She is not around other cats, her home environment had not changed, and I strongly believe that she picked up the infection while having her eyes checked at the vet clinic. Of course, Dr. Schell went from fawning over my cat to becoming extremely defensive and saying there was no way my cat could have picked up an eye infection there...But it's like when people go to a doctor's office- other people there are sick and have contagious germs- you're all the more likely to pick up something at a doctor's office because of the concentration of ill people that are bound to be there. I was very displeased that they denied the fact that my cat picked up an eye infection there and still charged me the full amount for both the additional visit AND the two bottles of eye drops as well as pills. Naturally, I paid for them because I wanted my cat's treatment to begin as soon as possible, but I am still quite certain she got the eye infection there, and the vets did not apologize, nor did they accept even the possibility that she could have picked up the infection there. Not best pleased, and will not go back. I do acknowledge that the staff were sweet, the place looks nice, and apart from the infection, it was an alright visit- however, not accepting responsibility for an animal's illness and refusing to apologize or help treat an animal whose health was compromised by their clinic was unacceptable. I will not be going back to this vet clinic. Read Less

Very nice facility, friendly staff, and timely service...but watch the prices. Took our pup in for a final vaccination and had the vet brought him out to me and very urgently/excitedly/worriedly recommend that we immediately book him in for tooth extraction as both new and old k9's were visible. received an email estimate for $1100 that evening and proceeded to cancel the appointment the next day. Took him to another vet and was advised to wait for a couple days - free of charge - and see what happens as nothing catastrophic would happen that quickly. Tooth fell out on what would have been the day of surgery while he was playing with a towel. Over all, good service but as clients; do think for yourselves and apply common sense from time to time. Read Less

This place is amazing, I brought my cat Sylvester there to get a check up. When I got there they put us in a room right away so he could roam around. And boy did he get spoiled there. He had some cat nip, treats, played with some toys. They are so nice, so friendly! I am coming back with my other cat! Thank you so much!!!!!!!!!!!!!!!Read Less

Easily the best veterinary experience I've ever had. Everything about what was going on and potentially going wrong with my fur baby was explained in detail and not rushed in the slightest. Dr. Schell is one of the most passionate physicians I've ever had the pleasure of meeting.The staff kept me up to date on all testing results and even phoned to make sure the medication was working out and that the patient was doing well. 6/5 to all staff at Bow Bottom Vet. Read Less

Ive been taking my dogs to the Bow Bottom Veterinary Hospital for 15-1/2 years now. What I appreciate most is the care and individualized attention that we receive when we visit (whether for a routine appointment or when more challenging and complex problems arise). I never feel rushed through my appointments; the time is always taken to discuss and thoroughly address my concerns. In fact, on numerous occasions, Dr. Schell has called me long after her clinic is closed to discuss test results, concerns, treatment options, etc., which demonstrates her extraordinary commitment to her clients. Both of my dogs have presented with various complex health challenges over the years, and Dr. Schell always digs in to understand, properly diagnose and recommend the best care options possible. She is in close contact and consults with other veterinary specialists for the more complex health issues, which gives me peace of mind. Ive also found other staff members to be very welcoming and attentive. Im greeted with a smile every time, and love and affection is always extended to my dogs. On top of that, Ive had many discussions with Tracey, Erin and Hannah about the various health issues and challenges my dogs have faced; they listen carefully and with concern, and they offer up tips/advice that are very much appreciated! Overall, there is no doubt in my mind that my dogs are receiving the best care possible. Read Less

I've been taking my dogs to the Bow Bottom Veterinary Hospital for 15-1/2 years now.  What I appreciate most is the care and individualized attention that we receive when we visit (whether for a routine appointment or when more challenging and complex problems arise).   I never feel rushed through my appointments; the time is always taken to discuss and thoroughly address my concerns.  In fact, on numerous occasions, Dr. Schell has called me long after her clinic is closed to discuss test results, concerns, treatment options, etc., which demonstrates her extraordinary commitment to her clients.  Both of my dogs have presented with various complex health challenges over the years, and Dr. Schell always digs in to understand, properly diagnose and recommend the best care options possible.  She is in close contact and consults with other veterinary specialists for the more complex health issues, which gives me peace of mind.  I've also found other staff members to be very welcoming and attentive.  I'm greeted with a smile every time, and love and affection is always extended to my dogs.  On top of that, I've had many discussions with Tracey, Erin and Hannah about the various health issues and challenges my dogs have faced; they listen carefully and with concern, and they offer up tips/advice that are very much appreciated!  Overall, there is no doubt in my mind that my dogs are receiving the best care possible. Read Less

I really, really love the staff at Bow Bottom Vet Hospital. They take really good care of my guy and, even though they re busy and only have 1 vet, they are always willing to help, call me to get me in if there's a cancellation, and always have another recommendation if I'm calling for some advice. I really like the way they operate - a lot of suggestions and  are very conscious of the fact that you may not want to pony up a bunch for every single item and are willing to help you choose the direction you should take. They respond in a timely fashion and think my dog is adorable (I mean, come on he is) and aren't pushy about everything. It's amazing. Will continue to go here as long as the staff is awesome and friendly and helpful. Read Less

This place is brutal. I will NEVER bring my dog here again. They are never able to look at him in a timely fashion. I brought him to have his nails done here and the cut his paw open somehow. I came to pick him up and asked about him bleeding. They denied it being there fault even though there is no was he came in with a bleeding paw before. The best part? They said there was nothing they could do about it! Wouldn't even look at it! Of course they are too busy sitting there doing nothing. Had also brought my dog in for an emergency due to a cut in his rib cage. After waiting 15 minutes to even talk to someone they told me they couldn't help in a very rude manor. Read Less

Been going for 8 years now and they have consistently provided top shelf care for my furry children. Their support during the good and bad times has been fantastic and they are the very definition of customer service. Well done, gang! Read Less

I have been bringing my dog here for many years, and since then he has seen 2 different vets.  Dr. Schell is the only vet here now and she is WONDERFUL!  I don't know how they compare to other vets in terms of pricing (though I've been told that they are pricier), but the staff are loving, kind, amazing, accommodating, and caring. Dr. Schell has a lot of different certificates on the walls. I love that she takes a holistic approach to vet care, suggesting massages, different essential oils, she is even certified in animal acupuncture!  Ok, so some might find this "hippy" or quirky but I love it :)  Not only does she look at the whole well-being of my dog, but I love that she isn't pushy (intimidating you to do procedures - which I've had happen before).  She is super duper nice AND also very knowledgeable and diagnosed my friend's dog upon walking into the room (where other vets where not able to). Highly recommended! Read Less