I had Bella spayed on Friday at the Center street vet clinic. The experience was "terrible" to say the least.the doctor wasn't nice to Bella from the get go! she came in the room didn't acknowledge Be... Read More
I had Bella spayed on Friday at the Center street vet clinic. The experience was "terrible" to say the least.the doctor wasn't nice to Bella from the get go! she came in the room didn't acknowledge Bella even once! left the room to get her sedation meds came back in told me to hold Bella's head so I did, and the doc went to put the needle in Bella and Bella jolted back, so the lady said again to me "hold her head" I said "I am but maybe u should acknowledge her, pet her! Say hi" the lady DIDN'T then gave Bella the needle!!! Bella was so upset :( put her in the cage then left. Then I was told they would call me at 12 to let me know how things went, they didn't call me and I had to call at 1:00, the vet said I can't pick her up till 4:00 and she won't take her pain med so I have to give it to her when she gets home. I said "she won't want it from me either" she said "well its not our issue" I said "how is it NOT ur issue? U should know how!!! So she gets sent home in pain???!!! That's b s!! The lady was so rude!!! And continues to b! My sister in law lives next door to the vet clinic (thank god) and went over and asked if she could give the pain med to Bella, the lady let her and all my sister did was put the pill in the back of Bella's mouth and used a syringe to put water in her mouth. She is NOT vet!! If she can do it why couldn't the clinic?? Why would they have let Bella sit there and come home in pain?! My sister was then told that I would be sent home with some cleaning solution to wipe around Bella's wound in a couple of days if need be. I was not sent home with anything but a cone that I paid 12$ for that is broken and they duct taped it but I can not adjust it since it is broken! When I went to pick up Bella the vet was not there and it was a vet assistant and receptionist. They took me to the back to get Bella, while standing there with Bella the receptionist said to the assistant "are you going to clean her wound?". the Assistant replied "no she has been abused so just leave it for Tiffany" (when I dropped Bella off I told the vet that she had been abused before I got her and that she is scared of men, I was asked if she is aggressive and said no she is not, she just doesn't like men. I was then told that there are no men there, and I said that's great she is great with women). I said to the assistant "absolutely not! this is your responsibility to clean the wound before I take her home". After the 2 of them argued in front of me who would do it, the receptionist ended up doing it and Bella was completely fine with it. I asked them both if there had been an issue with Bella as to why no one wants to take care of her, and they both said "no she has been great very nice dog". so then why was she treated so terribly??!! When I took Bella in I asked for her nails to be cut short, when I got her home I noticed bleeding from her paws I looked closer and realized they cut EVERY SINGLE NAIL so short that EVERY SINGLE cuticle/quick/pink was cut!!! They are red, bleeding off and on and VERY sore and bothersome for her! I know that when a dogs nails are trimmed you are NOT supposed to cut into the pink! It hurts a dog greatly! and bleeds alot! I am confident that is why I was told I couldn't pick her up until 4:00 instead of 2:00 because I am sure it took awhile to get the bleeding to stop. They did NOT notify me of there mistake! And I feel at the very least they should have and should have given me something to help with the healing because they are very red, swolled, bleeding at times and causing her great pain! She doesn't even want to walk!! The service from this vet is UNBELIEVABLE! I have never experienced this nor heard of it in this city! I am appaled to say the least and very frustrated and angry! If they could treat her so poorly in my presence how did they treat her when I wasn't there??!! She is not the same, I don't know if it is due to the surgery or if she is depressed but she definetly isn't a happy dog as of yet. She wanted nothing more than to get out of that awful clinic! I was sent home with pain meds for 4 days and she is taking them, not whole but I was told by the vet clinic I could crush them up and put them in her food so that is what I have been doing. I have a friend that had a cat that was taken to that clinic and was misdiagnosed and given meds that changed the cats behaviour completely, he since took her to another vet and was properly diagnosed but the meds given by Center st clinic did permanent damage to his cat. I wish I had known the story before I took Bella there. THIS CLINIC IS TERRIBLE!!! IS TERRIBLE!!! Read Less