Creekside Veterinary Hospital
Calgary, Alberta
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General Info
Creekside Veterinary Hospital stands as a well-known establishment among Calgary area pet enthusiasts who require local veterinary services. Pet owners from nearby communities can access consistent care because the clinic is situated in Alberta. Depending on the case services may include routine checkups pet vaccinations early disease screenings and diagnostic consultations. Creekside Veterinary Hospital establishes an orderly and serene environment to reduce stress levels for both pets and their human companions. The veterinary team manages an extensive range of medical requirements across Calgary which includes addressing skin and coat issues along with dental problems and mobility challenges. The clinic demonstrates proficiency in handling emergency conditions such as infections and digestive alterations despite the prevalence of wellness visits and preventive plans. Residents of Alberta frequently depend on Creekside Veterinary Hospital to help them through challenging diagnoses and the management of long-term conditions in their aging pets. Visitors frequently comment on the clinic's communication style because it remains clear kind and easy to understand. Pet owners experience a sense of assurance regarding the choices they make for their animals. A considerable number of clients continue their patronage for extended periods because they report consistent service quality and trust development. The veterinary team’s expertise in both straightforward and intricate animal health issues enables them to effectively manage long-term care plans. The influx of pet owners into the Calgary region combined with their demand for nearby veterinary services drives Creekside Veterinary Hospital's expansion. The clinic functions as a pivotal entity within the local pet community to establish networks that promote responsible ownership and diligent animal care. Alberta stands as a dependable option for veterinary professionals seeking established practices because it delivers consistent routine care alongside responsive medical attention. The presence of Creekside Veterinary Hospital serves as a valued resource for people living in Calgary and surrounding Alberta regions. The necessity for clear compassionate consistent veterinary service persists among new pet owners seeking advice and longtime clients managing special conditions. This practice serves as a vital community function by fulfilling essential roles.
Team
navdeep masoun
Veterinarian
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Reviews
Susan
11 Jun 2024
REPORT
Everyone working here is absolutely amazing! They are amazing human beings from doctors to reception. one of the few clinics that really care about pets. They are excellent, outstanding customer serv...
Everyone working here is absolutely amazing! They are amazing human beings from doctors to reception. one of the few clinics that really care about pets. They are excellent, outstanding customer service and giving empathetic care towards your furry friends. Thank you guys. U literally are the real heroes.
Response from Creek Side Veterinary Hospital
11 Jun 2024
Hi Susan, we appreciate your feedback. Have a great day.
Trudy Hauser
9 Aug 2021
REPORT
I too had a horrible experience. I took my 9 month old pup in for two shots which I had been quoted $115 on. Navdeep SINGH was very rude and in a hurry. Went on about his ears being pink and requi...
I too had a horrible experience. I took my 9 month old pup in for two shots which I had been quoted $115 on. Navdeep SINGH was very rude and in a hurry. Went on about his ears being pink and required a slide which would be $40, then 5 second later said the slide showed an infection, needs a flush, ear drops and antibiotics. Then went on to say he felt pup was allergic to present food, should buy hypoallergic food from Him NO ONE else, including any pet stores. Said he should be de-wormed which I agreed to, he quoted $60 but actually charged $75. Total bill came in at more than $380.00. I felt scammed when I paid. I felt worse when I arrived home. Checked out reviews. All bad. All agreed he is in the wrong business of dealing with pets; should rather be in business of ripping people off, which is essentially running through a Vet Hospital. Such a joke, disservice to all professional veterinarians!
Response from Creek Side Veterinary Hospital
9 Aug 2021
Hi Trudy, we are sorry about your experience with us. You were quoted about the vaccination on the phone, and on exam your puppy has an ear infection, for which you were informed. Before dispensing the medication you were given full verbal estimate by our vet assistant and you consented for dispensing the medications.
Diana L.
10 Feb 2019
REPORT
I do not tend to leave reviews but had to leave one regarding Creekside vet. Not a pleasant experience with putting our dog down at this vet with Dr. Navdeep Masoun Singh. Tried to start procedure aft...
I do not tend to leave reviews but had to leave one regarding Creekside vet. Not a pleasant experience with putting our dog down at this vet with Dr. Navdeep Masoun Singh. Tried to start procedure after telling us to pay first and I was NOT in the room. Argument when we went back to pick up paw print saying it's procedure and does not know if everyone was in room but does not confirm first before starting and refuse to apologize. Says we are not doctor and that's how he does it. We are not doctors (as he keeps saying) so from the first needle, to us the procedure starts there and I would assume that being the cause to most other dog owners as well. We have made many paw prints with our dog prior to our decision of putting him down but wanted a professional one. The paw print we got from them does not seem to match the one he gave us but we have no way of confirming this with proof as he says. Another note was our paw print took 3 months after we call and ask if its ready, when they said 4-6weeks max.The front desk girl told us that we should research first about different vet to make sure you pick the right one, so I would like to leave my experience so you could make your own decision. His attitude towards the situation was not very empathetic.
Janel Sabado
29 Jun 2018
REPORT
We take our 2 dogs to this clinic and have had nothing but great service. Thank you to the entire team! Well deserved 5 stars.
Leo Sim
12 Jun 2018
REPORT
I m so happy I found Creek Side Veterinary Hospital, it was my first time here. The girls in the reception room are very nice, got me in the same day. Dr. Jagsir Singh Gill was really nice, he was ver...
I m so happy I found Creek Side Veterinary Hospital, it was my first time here. The girls in the reception room are very nice, got me in the same day. Dr. Jagsir Singh Gill was really nice, he was very attentive with my senior dog. He is very knowledgeable and answer all the questions and has the answers. I wish I would of came here earlier. I would recommend people to come here.
Lee Hung S.
12 Jun 2018
REPORT
I m so happy I found this vet, it was my first time here. The girls in the reception room are very nice. Dr. Jagsir Singh Gill was really nice, he was very attentive with my senior dog. He is very kno...
I m so happy I found this vet, it was my first time here. The girls in the reception room are very nice. Dr. Jagsir Singh Gill was really nice, he was very attentive with my senior dog. He is very knowledgeable and answer all the questions and has the answers. I wish I would of came here earlier. I would recommend people to come here.
Carrie Properzi
8 Jun 2018
REPORT
Started taking our dogs to this clinic recently and so far we have had positive experiences. The receptionists are polite, helpful and ALWAYS friendly! The doctors have been great to work with, friend...
Started taking our dogs to this clinic recently and so far we have had positive experiences. The receptionists are polite, helpful and ALWAYS friendly! The doctors have been great to work with, friendly and knowledgeable. Dr. Navdeep Singh has been especially great, gentle and patient with our dog who has aggressive behavior at the vet. Great prices in comparison to our old clinic and they were even able to diagnose a potentially harmful infection that our other clinic missed. We have seen them for various services, from regular check ups to dental work. Everything so far has been excellent.
Julia P.
21 May 2018
REPORT
I brought my kitten for spaying at this clinic. The receptionist I talked on the phone was professional and efficient, but the one I met inside the clinic was ALSO super-friendly and kind. She chatted...
I brought my kitten for spaying at this clinic. The receptionist I talked on the phone was professional and efficient, but the one I met inside the clinic was ALSO super-friendly and kind. She chatted with my kids and made the whole experience extra nice. I really liked her service, she went far and beyond. (didn't catch her name)The spaying procedure went quick and the cat was back to normal the next day. After two days they called me back to check how the kitten was doing. That was a special touch, I really appreciated that because they are not our usual clinic, we brought the cat just for spaying.
Leah Rae
11 May 2018
REPORT
I dropped my 7 month old cat off to be spay, vaccinated and tattooed. The ladies at the desk were very friendly and knowledgeable, they walked me through what was going to happen with my cat and I fel...
I dropped my 7 month old cat off to be spay, vaccinated and tattooed. The ladies at the desk were very friendly and knowledgeable, they walked me through what was going to happen with my cat and I felt confident leaving her in their care. When I picked up my kitty she was calm and happy and I knew this was a good place for us to continue to go to!
Sheena W
1 May 2018
REPORT
Hands down the best vet I’ve been to in a long time. Every time I go in the ladies at the front are SUPER friendly, and make me feel 100% comfortable taking my pets there. I always feel like I’m leavi...
Hands down the best vet I’ve been to in a long time. Every time I go in the ladies at the front are SUPER friendly, and make me feel 100% comfortable taking my pets there. I always feel like I’m leaving my animals in great care. It’s so rare to fine an amazing vet....that’s also cheap! Creek side veterinary is the best of both worlds! Quality care, without having to spend an arm and a leg. I recommend this vet to anyone looking!
Shirley
12 Apr 2018
REPORT
I came here to get my kitten Spayed and Microchipped. The people there were pretty helpful. A girl named Jordan (My apologies if I did spell her name incorrectly) I really like how she gives me a call...
I came here to get my kitten Spayed and Microchipped. The people there were pretty helpful. A girl named Jordan (My apologies if I did spell her name incorrectly) I really like how she gives me a call, just to check up and see how my kitten Luna is. She suggested me to get a onesie for her, due to her cats not liking the cone. I did that and it's a lot more efficient than the cone. The Doctor was nice, good to know they took care of my fur baby very well. Thank you Creek Side Veterinary Hospital, please continue your hard work on taking care of people's pets.
Kara Salvatore
11 Mar 2018
REPORT
What Can I possibly say? AMAZING! Best hospital in all of Calgary. Wayy better then the last management. They have such affordable prices and are such hardworking people. As far as I’ve seen them, the...
What Can I possibly say? AMAZING! Best hospital in all of Calgary. Wayy better then the last management. They have such affordable prices and are such hardworking people. As far as I’ve seen them, they work with passion and that’s what every doctor should do but there’s very few who do. I’m very glad to say that these doctors including the front desk girls are one of them. I highly recommend every pet owner to go there. The front desk girls are sooo sweet that they treat your pets with more care then they would give to their own. I would also encourage every person out there to rate this hospital a 5 star. Trust me you won’t regret it. Thank you!
M Litt
14 Feb 2018
REPORT
The doctors at this clinic were able to diagnose a life threatening illness that's extremely rare to see in AB/SK, which many vets prior to our visit with them had missed or sent us home with reassura...
The doctors at this clinic were able to diagnose a life threatening illness that's extremely rare to see in AB/SK, which many vets prior to our visit with them had missed or sent us home with reassurance. They have very curious minds and will go above and beyond to research and educate themselves to further to support your animal. Because of their care, our beloved dog was able to get the urgent care she needed. I will be forever grateful to them.
Anne Martinot
12 Feb 2018
REPORT
My cats have been coming here since I got them over 5 years ago. Dr. Mangat was so nice, and the new owners and vets have carried right on with excellent level of care. The whole team is compassionat...
My cats have been coming here since I got them over 5 years ago. Dr. Mangat was so nice, and the new owners and vets have carried right on with excellent level of care. The whole team is compassionate, friendly and so good about explaining the procedures, results, charges and I get the sense they genuinely love all the animals they treat. They do not pressure you into getting tests or procedures done, but always have the animals best interest at the heart of what they do. Case in point, both boys are having their teeth cleaned,and one of them was looking at two extractions, but felt saving the teeth for now is better for my boy. Thank you Dr Randy for calling and explaining everything so well, and for demonstrating by actions and not just words that you love my cats
Nikki Chan
27 Jan 2018
REPORT
We brought our dog here in October because of a skin infection. The doctor was very hands on and even smelled the area that was inflamed. At the end of the visit when they gave us 3 different types o...
We brought our dog here in October because of a skin infection. The doctor was very hands on and even smelled the area that was inflamed. At the end of the visit when they gave us 3 different types of pills, a cream and a special wash, I was inwardly cringing at what the price would be. To my amazement it was only $130 including the visit and a skin test!!
Our dog again had a ear infection a couple of weeks ago so we brought her in. I warned the vet (a different one) that she would need a muzzle as she doesn't like strangers. The vet instead took his time to get to know her and by the end of the visit she was licking his cheek!
Very impressed from the front desk staff to the vets.
I also like the new app associated with the clinic that lets you see the pets history.
KAY DA
29 Dec 2017
REPORT
I have come here for the last few years with my partner and our 2 dogs. I do know that the clinic is now owned by 2 new Dr's and at first I thought about leaving because I liked the previous owner, b...
I have come here for the last few years with my partner and our 2 dogs. I do know that the clinic is now owned by 2 new Dr's and at first I thought about leaving because I liked the previous owner, but the girls at the front convinced me to stay with the clinic. The new doctors are good and seem very thorough when with our babies and I like the affordability this clinic now has! The girls that work here are great! I truly believe they are here because of their love of animals and they seem to be trained very good and are knowledgeable with food and products! But I wonder about the constant staff changes! It makes me wonder how they are being treated!
Ethan Roy
1 Jun 2017
REPORT
Dr Navdeep is amazing, he truly cares about each pet and sees them as family members, he always manages to give hope with our dogs in difficult condition. He always goes above and beyond for us. Willi...
Dr Navdeep is amazing, he truly cares about each pet and sees them as family members, he always manages to give hope with our dogs in difficult condition. He always goes above and beyond for us. Willing to talk, and gives informal consults. The front staff are knowledgeable, always remember us. I will definitely recommend this place to all my friends
Cera Wong
1 Jun 2017
REPORT
Professional approach, quality care and affordable price.
Sean Davidson-Young
28 Oct 2016
REPORT
Thank you Dr. Mangat and his team for taking such great care of my cat! She was in for a dental because she lost a tooth! Dr Mangat was able to close up where the tooth fell out and found another br...
Thank you Dr. Mangat and his team for taking such great care of my cat! She was in for a dental because she lost a tooth! Dr Mangat was able to close up where the tooth fell out and found another broken one, He contacted me first before removing the broken tooth and then cleaned the rest of her teeth to help prevent more problems! He also sent her home with antibiotics to clear up infection and both him and the girls at front explained everything I needed to do to keep her in good health! Dr Mangat and his team very professional and truly care about my pets! They are excellent and I recommend them to all my family and friends!
Lorita S.
26 Jul 2016
REPORT
Great staff! I've taken my rescue dog here since we've had her, and always have been well taken care of.
Chris Rauenbusch
23 Jul 2016
REPORT
We bring our mini-Schnauzer Felix here and he is always treated with such love and care. The whole staff including the Dr are great and seem truly dedicated to the creatures they care for! Def recomme...
We bring our mini-Schnauzer Felix here and he is always treated with such love and care. The whole staff including the Dr are great and seem truly dedicated to the creatures they care for! Def recommend!
Tracy Simmons
21 Jul 2016
REPORT
Recently, I brought my 5 month old puppy and 2 year old cat in for a check up. The girls at the front were so nice and patient with me. I normally go to another veterinary hospital but decided to go t...
Recently, I brought my 5 month old puppy and 2 year old cat in for a check up. The girls at the front were so nice and patient with me. I normally go to another veterinary hospital but decided to go to Creekside after a friend had nothing but great things to say about this clinic. Dr Mangat took us in right away and not only greeted me, but also greeted my pets by name which I thought was very nice. He recommended a flea and tick preventative for my puppy as we go to BC quite often and also discovered an ear infection which my regular vet overlooked a few times. I was concerned about my cat having a chipped tooth which he reassured me wouldn't be a problem with proper care. Dr Mangat really wow'd me with how he treated me and my pets, even holding my puppy and talking to her when she became afraid. I had such a pleasant experience that I switched vets and already made an appointment to get my puppy spayed here. I highly recommend coming to Creekside Veterinarian Hospital.
Miss R
20 Jul 2016
REPORT
its funny how every bad review is some one who isn't a client?? truth is this is a horrible horrible vet and Do NOT take your animals here there is a list of things I can say. my experience was just ...
its funny how every bad review is some one who isn't a client?? truth is this is a horrible horrible vet and Do NOT take your animals here there is a list of things I can say. my experience was just for blood work a very common thing to do mine was closed so I went there..... I got my dog back with a badly bruised neck as well as her entire neck was shaved! and with razor burn ?? I could hear her Yelping in pain they tried to cover up the shaved bleeding bruising with the collar and then told me not to walk her for a couple days to allow healing? like are you kidding me?? then I heard from an employee that he pokes and pokes and pokes with the same needle 20 times before he can even get blood and the animals are in PAIN!! really ? is it to hard to change the 5 cent needle?? lets not for get that he just dose blood work with out fasting which give FALES result and makes you pay more to do more testing? .... she also told me the girls that work there are NOT certified to be doing dentals he has NO vet TECHS which is in fact illegal!! just one girl did do her schooling to be an assistant/ receptionist!!!! not a TECH ... I would really like to see the certificates that they claim to have and to top it off the staff turn over here is OUTRAGEOUS!! and just shows you if he cant keep staff around maybe there is reasons why! he shouldn't be allowed to be open ! stay away
Sheree Johnstone
20 Apr 2016
REPORT
This place is a joke! Money hungry and doesn't know anything about customer service. The poor girls who work for him. He treats them atrociously. One of his staff told me he has unqualified people doi...
This place is a joke! Money hungry and doesn't know anything about customer service. The poor girls who work for him. He treats them atrociously. One of his staff told me he has unqualified people doing dental scaling. This guy charges $500+ to clean a dogs teeth and then pays the staff $10/hr to do a procedure which they are not trained for and he profits $490 off of it? Who wants their pet to have a surgical procedure done by someone who isn't qualified? Scary! And likely illegal.
Kyle Manarico
20 Apr 2016
REPORT
I called here for a simple check on the price of an exam and to ask what vaccines my dog needed. I got told that there were no over the phone prices and I had to go in. Um? So I went in because I live...
I called here for a simple check on the price of an exam and to ask what vaccines my dog needed. I got told that there were no over the phone prices and I had to go in. Um? So I went in because I live close by and was told that it would be a $70 charge to talk to the vet regarding what vaccines my dog needed. So what started out as a simple price inquiry quickly turned into a money grab! I quickly left and called their competitor Evanston vet where I got a price and even booked an appointment!! All these guys care about is money!!
Mark S.
9 Jan 2016
REPORT
I recommend them to everyone and I will now be bringing in our other two cats as well. Thank you so much everyone at Creekside!I took our cat Kreamie in for a check up and to look at a sore that he k...
I recommend them to everyone and I will now be bringing in our other two cats as well. Thank you so much everyone at Creekside!I took our cat Kreamie in for a check up and to look at a sore that he keeps scratching at. The clinic was very clean and the ladies greeted me and were super friendly. The doctor got him in and he needs to go on a diet(fat boy). The sore turns out to be a skin tag that can be removed with a simple surgery while put under. The Dr recommended a blood test for the senior check up(what they called it) and to see if it's safe to put him under for the surgery for the sore removal. Tests came back and he has the starting signs of kidney disease. The short and the long of it is that he could pass in the next year but since we caught it early, with check ups he could live a good life with a change in diet(fat boy needed it anyway) and meds. They set me up with new food and the meds and told me what needs to be done to keep him around but I will have to keep on him about not picking at his sore, not worth the risk for surgery. Thank you again Creekside for all your help with my little friend
Chadwick Shine
4 Jul 2015
REPORT
Great services.
Callie Dawn Kennedy
18 Jun 2015
REPORT
Dr. Mangat and his staff are amazing! When my pomeranian, Mr. Bear, got sick I took him into the clinic for the first time. I am from Saskatchewan and I am just spending the summer in Calgary. I was v...
Dr. Mangat and his staff are amazing! When my pomeranian, Mr. Bear, got sick I took him into the clinic for the first time. I am from Saskatchewan and I am just spending the summer in Calgary. I was very relieved I found such a great vet! Bear ended up having surgery and each staff member was great at communicating with me (and snuggling with Bear). He is on the mend now, but I will definitely be returning for any future vet visits required! Thanks again!
Karen Jackson
15 Jun 2015
REPORT
Deeply grateful for the Dr. and his front line staff. We've been going here for 2 years, and I feel everyone knows their jobs extremely well. Thanks for everything!
Wynona M.
1 Jun 2015
REPORT
Not a fan of this vet clinic. The receptionists are helpful and great with my pets, but the vet did a very limited exam on my cats. The cost of the appointment fee plus vaccinations was higher than ex...
Not a fan of this vet clinic. The receptionists are helpful and great with my pets, but the vet did a very limited exam on my cats. The cost of the appointment fee plus vaccinations was higher than expected, especially for "ok" service, and their prescription cat food is more expensive than other locations. The lack of vet tech's and the receptionists doing animal care doesn't seem right. I have 5 pets and spend a lot of money on vet bills, so I expect great service and excellent care, and I didn't find that at Creekside Vet :(
Alicia Z.
10 Dec 2014
REPORT
Thoroughly unimpressed. Got our new puppy a couple weeks ago as a rescue and she seemed great at first then had some symptoms that suggested she wasn't feeling well like runny nose and diarrhea so I d...
Thoroughly unimpressed. Got our new puppy a couple weeks ago as a rescue and she seemed great at first then had some symptoms that suggested she wasn't feeling well like runny nose and diarrhea so I decided to move up to appointment I had made for the following week just to be on the safe side. She had a full exam and I expressed my concerns which garnered no concern from the vet. He said she might have a virus but seems healthy so she's fine. One concern I expressed as well was about how itchy she seemed and her flaky skin so he suggested some topical oil. So I left feeling my pup was fine and spent the 100$ to get her looked at plus 25 for the skin stuff and away I went. Not even a week later she started vomiting long after having eaten ;8+ hours) so I took her back and again expressed my concerns which again were brushed off and he said maybe she needs some food that will help her digest better and that he didn't want to get too much into diagnostics yet and just to monitor her. I was again charged for the appointment and the suggested food to the tune of 120$. Low and behold the very same night my poor puppy had worm filled feces and is not doing well at all. I am disappointed at not only being charged 300$ and given specialty products to address the symptoms but more importantly the lack of regard shown for my pup's wellbeing. In hindsight it should have been a red flag that he was not concerned about any sort of diagnostics and instead suggested products they sell but regardless of the money spent, if she had something more serious like parvo or distemper that kind of apathy could have cost my pup her life.
Marya Bellotto
9 Dec 2014
REPORT
Thank you for looking after my lost dog Charlie! And please pass thanks on to the gentleman who dropped her off.
Sheena F.
27 May 2014
REPORT
Dispicable experience. No thought about what was actually going on with my cats, just straight to the last measure procedure, prices, then up selling before even getting a word in. I agreed to have bl...
Dispicable experience. No thought about what was actually going on with my cats, just straight to the last measure procedure, prices, then up selling before even getting a word in. I agreed to have blood taken from one of my cats and they ended up shaving part of his skin, which I didn't realize until I got home and looked at it. This place should not be in business period
Jenn N.
17 May 2013
REPORT
I've taken my dog here since she was a puppy - the draw was their hours (weekdays till 8 and opened both Saturday and Sunday) and the convenience of the location.My dog has gotten spayed here, a tooth...
I've taken my dog here since she was a puppy - the draw was their hours (weekdays till 8 and opened both Saturday and Sunday) and the convenience of the location.My dog has gotten spayed here, a tooth extraction, had her yearly shots and I've never had any issues. The examination rooms are clean and the staff are super friendly with people and animals.Dr. Mangat is knowledgeable however doesn't come off as personable with animals (I think that's important being that he's a vet!). He can be a little difficult to understand so that's a little frustrating when you're discussing the health of your pet.Since we just have annual visits, I don't mind bringing my dog here.
Jeff K.
15 Apr 2013
REPORT
I'm going to make this review short and sweet. The place is very close to my home so it made sense to try them out. I generally find they know what they are doing, but I have two issues:1) I had to ...
I'm going to make this review short and sweet. The place is very close to my home so it made sense to try them out. I generally find they know what they are doing, but I have two issues:1) I had to put a cat down there a few years ago and I felt they were not particularily compassionate about it. There was no room to spend time with him before putting him down that I experienced elsewhere. The front desk girls also seem pretty business-like much of the time. I had to put down another cat elsewhere and I appreciated the compassion I got there.2) This place is noticably more expensive than any other vet I've been to.They seem to know their stuff for the most part, but I prefer to bring my animals elsewhere.
Janna L.
31 Mar 2013
REPORT
Grrrr - pretty mad right now!We are just home from this vet clinic just now with our 2 indoor cats RE vaccinations and yearly check ups. On the phone a couple of weeks ago, my husband was quoted $85 p...
Grrrr - pretty mad right now!We are just home from this vet clinic just now with our 2 indoor cats RE vaccinations and yearly check ups. On the phone a couple of weeks ago, my husband was quoted $85 per cat for check up and shots. That is what I was used to paying in another province, so we were good to go. Close to our new home, this clinic was our choice and it was our first time there today.The paperwork to be filled out was normal, took a bit but afterwards, the vet was prompt, courteous and kind to our fur babies. No complaints about his care and his availability to answer questions and talk to us. He even detected that one of our cats had a heart murmur which he was born with, without us even having told him. (OR he simply looked at our cat's history chart obtained from our previous vet in ON, hard to say for sure)What pisses me off is that the bill came to $315, almost double what we were quoted on the phone. They knew going in we just wanted the basic shots but they added another $50 for rabies (needed yes, but we figured that was in the basic cost, was just surprised) and another $80 (deworming pills - not needed). What we budgeted for is not what we paid and although they went over the bill with us at the end, they had to know we were ticked.I know that vets shaft often and that pet owners are at their mercy. BUT I encourage anyone going to this clinic to go over the costs IN PERSON prior to your pet being seen.The clinic loses 2 stars for its billing procedures.We want to keep a good relationship with them but there needs to be some accountability and professional etiquette.DO NOT allow yourself to be nagged into de-worming pills as they ask over and over again saying it is for the good of your pet unless you wish to get them. Money grab.
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Business Hours
Monday
Mon
09:00AM-19:00PM
Tuesday
Tue
09:00AM-19:00PM
Wednesday
Wed
09:00AM-17:00PM
Thursday
Thu
09:00AM-19:00PM
Friday
Fri
09:00AM-19:00PM
Saturday
Sat
10:00AM-17:00PM
Sunday
Sun
10:00AM-17:00PM
Services
Allergies
Anaesthesiology
Cardiology
Dental
Dermatology
Deworming
Euthanasia
In-House Blood Analysis
Laboratory
Microchipping
Neurology
Nutrition
Oncology
Ophthalmology
Radiology (X-Rays)
Surgery
Vaccinations
Popular Hours
No data for Sunday
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Creekside Veterinary Hospital
Calgary, Alberta
Book an Appointment
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General Info
Creekside Veterinary Hospital stands as a well-known establishment among Calgary area pet enthusiasts who require local veterinary services. Pet owners from nearby communities can access consistent care because the clinic is situated in Alberta. Depending on the case services may include routine checkups pet vaccinations early disease screenings and diagnostic consultations. Creekside Veterinary Hospital establishes an orderly and serene environment to reduce stress levels for both pets and their human companions. The veterinary team manages an extensive range of medical requirements across Calgary which includes addressing skin and coat issues along with dental problems and mobility challenges. The clinic demonstrates proficiency in handling emergency conditions such as infections and digestive alterations despite the prevalence of wellness visits and preventive plans. Residents of Alberta frequently depend on Creekside Veterinary Hospital to help them through challenging diagnoses and the management of long-term conditions in their aging pets. Visitors frequently comment on the clinic's communication style because it remains clear kind and easy to understand. Pet owners experience a sense of assurance regarding the choices they make for their animals. A considerable number of clients continue their patronage for extended periods because they report consistent service quality and trust development. The veterinary team’s expertise in both straightforward and intricate animal health issues enables them to effectively manage long-term care plans. The influx of pet owners into the Calgary region combined with their demand for nearby veterinary services drives Creekside Veterinary Hospital's expansion. The clinic functions as a pivotal entity within the local pet community to establish networks that promote responsible ownership and diligent animal care. Alberta stands as a dependable option for veterinary professionals seeking established practices because it delivers consistent routine care alongside responsive medical attention. The presence of Creekside Veterinary Hospital serves as a valued resource for people living in Calgary and surrounding Alberta regions. The necessity for clear compassionate consistent veterinary service persists among new pet owners seeking advice and longtime clients managing special conditions. This practice serves as a vital community function by fulfilling essential roles.
Business Hours
Monday
09:00AM-19:00PM
Tuesday
09:00AM-19:00PM
Wednesday
09:00AM-17:00PM
Thursday
09:00AM-19:00PM
Friday
09:00AM-19:00PM
Saturday
10:00AM-17:00PM
Sunday
10:00AM-17:00PM
Popular Hours
No data for Sunday
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Closed on {{popularHourDay.text}}
Services
Allergies
Anaesthesiology
Cardiology
Dental
Dermatology
Deworming
Euthanasia
In-House Blood Analysis
Laboratory
Microchipping
Neurology
Nutrition
Oncology
Ophthalmology
Radiology (X-Rays)
Surgery
Vaccinations
Team
navdeep masoun
Veterinarian
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{{staff.biography}}
Reviews
Susan
11 Jun 2024
Everyone working here is absolutely amazing! They are amazing human beings from doctors to reception. one of the few clinics that really care about pets. They are excellent, outstanding customer serv...
Everyone working here is absolutely amazing! They are amazing human beings from doctors to reception. one of the few clinics that really care about pets. They are excellent, outstanding customer service and giving empathetic care towards your furry friends. Thank you guys. U literally are the real heroes.
Response from Creek Side Veterinary Hospital
11 Jun 2024
Hi Susan, we appreciate your feedback. Have a great day.
Trudy Hauser
9 Aug 2021
I too had a horrible experience. I took my 9 month old pup in for two shots which I had been quoted $115 on. Navdeep SINGH was very rude and in a hurry. Went on about his ears being pink and requi...
I too had a horrible experience. I took my 9 month old pup in for two shots which I had been quoted $115 on. Navdeep SINGH was very rude and in a hurry. Went on about his ears being pink and required a slide which would be $40, then 5 second later said the slide showed an infection, needs a flush, ear drops and antibiotics. Then went on to say he felt pup was allergic to present food, should buy hypoallergic food from Him NO ONE else, including any pet stores. Said he should be de-wormed which I agreed to, he quoted $60 but actually charged $75. Total bill came in at more than $380.00. I felt scammed when I paid. I felt worse when I arrived home. Checked out reviews. All bad. All agreed he is in the wrong business of dealing with pets; should rather be in business of ripping people off, which is essentially running through a Vet Hospital. Such a joke, disservice to all professional veterinarians!
Response from Creek Side Veterinary Hospital
9 Aug 2021
Hi Trudy, we are sorry about your experience with us. You were quoted about the vaccination on the phone, and on exam your puppy has an ear infection, for which you were informed. Before dispensing the medication you were given full verbal estimate by our vet assistant and you consented for dispensing the medications.
Diana L.
10 Feb 2019
I do not tend to leave reviews but had to leave one regarding Creekside vet. Not a pleasant experience with putting our dog down at this vet with Dr. Navdeep Masoun Singh. Tried to start procedure aft...
I do not tend to leave reviews but had to leave one regarding Creekside vet. Not a pleasant experience with putting our dog down at this vet with Dr. Navdeep Masoun Singh. Tried to start procedure after telling us to pay first and I was NOT in the room. Argument when we went back to pick up paw print saying it's procedure and does not know if everyone was in room but does not confirm first before starting and refuse to apologize. Says we are not doctor and that's how he does it. We are not doctors (as he keeps saying) so from the first needle, to us the procedure starts there and I would assume that being the cause to most other dog owners as well. We have made many paw prints with our dog prior to our decision of putting him down but wanted a professional one. The paw print we got from them does not seem to match the one he gave us but we have no way of confirming this with proof as he says. Another note was our paw print took 3 months after we call and ask if its ready, when they said 4-6weeks max.The front desk girl told us that we should research first about different vet to make sure you pick the right one, so I would like to leave my experience so you could make your own decision. His attitude towards the situation was not very empathetic.
Janel Sabado
29 Jun 2018
We take our 2 dogs to this clinic and have had nothing but great service. Thank you to the entire team! Well deserved 5 stars.
Leo Sim
12 Jun 2018
I m so happy I found Creek Side Veterinary Hospital, it was my first time here. The girls in the reception room are very nice, got me in the same day. Dr. Jagsir Singh Gill was really nice, he was ver...
I m so happy I found Creek Side Veterinary Hospital, it was my first time here. The girls in the reception room are very nice, got me in the same day. Dr. Jagsir Singh Gill was really nice, he was very attentive with my senior dog. He is very knowledgeable and answer all the questions and has the answers. I wish I would of came here earlier. I would recommend people to come here.
Lee Hung S.
12 Jun 2018
I m so happy I found this vet, it was my first time here. The girls in the reception room are very nice. Dr. Jagsir Singh Gill was really nice, he was very attentive with my senior dog. He is very kno...
I m so happy I found this vet, it was my first time here. The girls in the reception room are very nice. Dr. Jagsir Singh Gill was really nice, he was very attentive with my senior dog. He is very knowledgeable and answer all the questions and has the answers. I wish I would of came here earlier. I would recommend people to come here.
Carrie Properzi
8 Jun 2018
Started taking our dogs to this clinic recently and so far we have had positive experiences. The receptionists are polite, helpful and ALWAYS friendly! The doctors have been great to work with, friend...
Started taking our dogs to this clinic recently and so far we have had positive experiences. The receptionists are polite, helpful and ALWAYS friendly! The doctors have been great to work with, friendly and knowledgeable. Dr. Navdeep Singh has been especially great, gentle and patient with our dog who has aggressive behavior at the vet. Great prices in comparison to our old clinic and they were even able to diagnose a potentially harmful infection that our other clinic missed. We have seen them for various services, from regular check ups to dental work. Everything so far has been excellent.
Julia P.
21 May 2018
I brought my kitten for spaying at this clinic. The receptionist I talked on the phone was professional and efficient, but the one I met inside the clinic was ALSO super-friendly and kind. She chatted...
I brought my kitten for spaying at this clinic. The receptionist I talked on the phone was professional and efficient, but the one I met inside the clinic was ALSO super-friendly and kind. She chatted with my kids and made the whole experience extra nice. I really liked her service, she went far and beyond. (didn't catch her name)The spaying procedure went quick and the cat was back to normal the next day. After two days they called me back to check how the kitten was doing. That was a special touch, I really appreciated that because they are not our usual clinic, we brought the cat just for spaying.
Leah Rae
11 May 2018
I dropped my 7 month old cat off to be spay, vaccinated and tattooed. The ladies at the desk were very friendly and knowledgeable, they walked me through what was going to happen with my cat and I fel...
I dropped my 7 month old cat off to be spay, vaccinated and tattooed. The ladies at the desk were very friendly and knowledgeable, they walked me through what was going to happen with my cat and I felt confident leaving her in their care. When I picked up my kitty she was calm and happy and I knew this was a good place for us to continue to go to!
Sheena W
1 May 2018
Hands down the best vet I’ve been to in a long time. Every time I go in the ladies at the front are SUPER friendly, and make me feel 100% comfortable taking my pets there. I always feel like I’m leavi...
Hands down the best vet I’ve been to in a long time. Every time I go in the ladies at the front are SUPER friendly, and make me feel 100% comfortable taking my pets there. I always feel like I’m leaving my animals in great care. It’s so rare to fine an amazing vet....that’s also cheap! Creek side veterinary is the best of both worlds! Quality care, without having to spend an arm and a leg. I recommend this vet to anyone looking!
Shirley
12 Apr 2018
I came here to get my kitten Spayed and Microchipped. The people there were pretty helpful. A girl named Jordan (My apologies if I did spell her name incorrectly) I really like how she gives me a call...
I came here to get my kitten Spayed and Microchipped. The people there were pretty helpful. A girl named Jordan (My apologies if I did spell her name incorrectly) I really like how she gives me a call, just to check up and see how my kitten Luna is. She suggested me to get a onesie for her, due to her cats not liking the cone. I did that and it's a lot more efficient than the cone. The Doctor was nice, good to know they took care of my fur baby very well. Thank you Creek Side Veterinary Hospital, please continue your hard work on taking care of people's pets.
Kara Salvatore
11 Mar 2018
What Can I possibly say? AMAZING! Best hospital in all of Calgary. Wayy better then the last management. They have such affordable prices and are such hardworking people. As far as I’ve seen them, the...
What Can I possibly say? AMAZING! Best hospital in all of Calgary. Wayy better then the last management. They have such affordable prices and are such hardworking people. As far as I’ve seen them, they work with passion and that’s what every doctor should do but there’s very few who do. I’m very glad to say that these doctors including the front desk girls are one of them. I highly recommend every pet owner to go there. The front desk girls are sooo sweet that they treat your pets with more care then they would give to their own. I would also encourage every person out there to rate this hospital a 5 star. Trust me you won’t regret it. Thank you!
M Litt
14 Feb 2018
The doctors at this clinic were able to diagnose a life threatening illness that's extremely rare to see in AB/SK, which many vets prior to our visit with them had missed or sent us home with reassura...
The doctors at this clinic were able to diagnose a life threatening illness that's extremely rare to see in AB/SK, which many vets prior to our visit with them had missed or sent us home with reassurance. They have very curious minds and will go above and beyond to research and educate themselves to further to support your animal. Because of their care, our beloved dog was able to get the urgent care she needed. I will be forever grateful to them.
Anne Martinot
12 Feb 2018
My cats have been coming here since I got them over 5 years ago. Dr. Mangat was so nice, and the new owners and vets have carried right on with excellent level of care. The whole team is compassionat...
My cats have been coming here since I got them over 5 years ago. Dr. Mangat was so nice, and the new owners and vets have carried right on with excellent level of care. The whole team is compassionate, friendly and so good about explaining the procedures, results, charges and I get the sense they genuinely love all the animals they treat. They do not pressure you into getting tests or procedures done, but always have the animals best interest at the heart of what they do. Case in point, both boys are having their teeth cleaned,and one of them was looking at two extractions, but felt saving the teeth for now is better for my boy. Thank you Dr Randy for calling and explaining everything so well, and for demonstrating by actions and not just words that you love my cats
Nikki Chan
27 Jan 2018
We brought our dog here in October because of a skin infection. The doctor was very hands on and even smelled the area that was inflamed. At the end of the visit when they gave us 3 different types o...
We brought our dog here in October because of a skin infection. The doctor was very hands on and even smelled the area that was inflamed. At the end of the visit when they gave us 3 different types of pills, a cream and a special wash, I was inwardly cringing at what the price would be. To my amazement it was only $130 including the visit and a skin test!!
Our dog again had a ear infection a couple of weeks ago so we brought her in. I warned the vet (a different one) that she would need a muzzle as she doesn't like strangers. The vet instead took his time to get to know her and by the end of the visit she was licking his cheek!
Very impressed from the front desk staff to the vets.
I also like the new app associated with the clinic that lets you see the pets history.
KAY DA
29 Dec 2017
I have come here for the last few years with my partner and our 2 dogs. I do know that the clinic is now owned by 2 new Dr's and at first I thought about leaving because I liked the previous owner, b...
I have come here for the last few years with my partner and our 2 dogs. I do know that the clinic is now owned by 2 new Dr's and at first I thought about leaving because I liked the previous owner, but the girls at the front convinced me to stay with the clinic. The new doctors are good and seem very thorough when with our babies and I like the affordability this clinic now has! The girls that work here are great! I truly believe they are here because of their love of animals and they seem to be trained very good and are knowledgeable with food and products! But I wonder about the constant staff changes! It makes me wonder how they are being treated!
Ethan Roy
1 Jun 2017
Dr Navdeep is amazing, he truly cares about each pet and sees them as family members, he always manages to give hope with our dogs in difficult condition. He always goes above and beyond for us. Willi...
Dr Navdeep is amazing, he truly cares about each pet and sees them as family members, he always manages to give hope with our dogs in difficult condition. He always goes above and beyond for us. Willing to talk, and gives informal consults. The front staff are knowledgeable, always remember us. I will definitely recommend this place to all my friends
Cera Wong
1 Jun 2017
Professional approach, quality care and affordable price.
Sean Davidson-Young
28 Oct 2016
Thank you Dr. Mangat and his team for taking such great care of my cat! She was in for a dental because she lost a tooth! Dr Mangat was able to close up where the tooth fell out and found another br...
Thank you Dr. Mangat and his team for taking such great care of my cat! She was in for a dental because she lost a tooth! Dr Mangat was able to close up where the tooth fell out and found another broken one, He contacted me first before removing the broken tooth and then cleaned the rest of her teeth to help prevent more problems! He also sent her home with antibiotics to clear up infection and both him and the girls at front explained everything I needed to do to keep her in good health! Dr Mangat and his team very professional and truly care about my pets! They are excellent and I recommend them to all my family and friends!
Lorita S.
26 Jul 2016
Great staff! I've taken my rescue dog here since we've had her, and always have been well taken care of.
Chris Rauenbusch
23 Jul 2016
We bring our mini-Schnauzer Felix here and he is always treated with such love and care. The whole staff including the Dr are great and seem truly dedicated to the creatures they care for! Def recomme...
We bring our mini-Schnauzer Felix here and he is always treated with such love and care. The whole staff including the Dr are great and seem truly dedicated to the creatures they care for! Def recommend!
Tracy Simmons
21 Jul 2016
Recently, I brought my 5 month old puppy and 2 year old cat in for a check up. The girls at the front were so nice and patient with me. I normally go to another veterinary hospital but decided to go t...
Recently, I brought my 5 month old puppy and 2 year old cat in for a check up. The girls at the front were so nice and patient with me. I normally go to another veterinary hospital but decided to go to Creekside after a friend had nothing but great things to say about this clinic. Dr Mangat took us in right away and not only greeted me, but also greeted my pets by name which I thought was very nice. He recommended a flea and tick preventative for my puppy as we go to BC quite often and also discovered an ear infection which my regular vet overlooked a few times. I was concerned about my cat having a chipped tooth which he reassured me wouldn't be a problem with proper care. Dr Mangat really wow'd me with how he treated me and my pets, even holding my puppy and talking to her when she became afraid. I had such a pleasant experience that I switched vets and already made an appointment to get my puppy spayed here. I highly recommend coming to Creekside Veterinarian Hospital.
Miss R
20 Jul 2016
its funny how every bad review is some one who isn't a client?? truth is this is a horrible horrible vet and Do NOT take your animals here there is a list of things I can say. my experience was just ...
its funny how every bad review is some one who isn't a client?? truth is this is a horrible horrible vet and Do NOT take your animals here there is a list of things I can say. my experience was just for blood work a very common thing to do mine was closed so I went there..... I got my dog back with a badly bruised neck as well as her entire neck was shaved! and with razor burn ?? I could hear her Yelping in pain they tried to cover up the shaved bleeding bruising with the collar and then told me not to walk her for a couple days to allow healing? like are you kidding me?? then I heard from an employee that he pokes and pokes and pokes with the same needle 20 times before he can even get blood and the animals are in PAIN!! really ? is it to hard to change the 5 cent needle?? lets not for get that he just dose blood work with out fasting which give FALES result and makes you pay more to do more testing? .... she also told me the girls that work there are NOT certified to be doing dentals he has NO vet TECHS which is in fact illegal!! just one girl did do her schooling to be an assistant/ receptionist!!!! not a TECH ... I would really like to see the certificates that they claim to have and to top it off the staff turn over here is OUTRAGEOUS!! and just shows you if he cant keep staff around maybe there is reasons why! he shouldn't be allowed to be open ! stay away
Sheree Johnstone
20 Apr 2016
This place is a joke! Money hungry and doesn't know anything about customer service. The poor girls who work for him. He treats them atrociously. One of his staff told me he has unqualified people doi...
This place is a joke! Money hungry and doesn't know anything about customer service. The poor girls who work for him. He treats them atrociously. One of his staff told me he has unqualified people doing dental scaling. This guy charges $500+ to clean a dogs teeth and then pays the staff $10/hr to do a procedure which they are not trained for and he profits $490 off of it? Who wants their pet to have a surgical procedure done by someone who isn't qualified? Scary! And likely illegal.
Kyle Manarico
20 Apr 2016
I called here for a simple check on the price of an exam and to ask what vaccines my dog needed. I got told that there were no over the phone prices and I had to go in. Um? So I went in because I live...
I called here for a simple check on the price of an exam and to ask what vaccines my dog needed. I got told that there were no over the phone prices and I had to go in. Um? So I went in because I live close by and was told that it would be a $70 charge to talk to the vet regarding what vaccines my dog needed. So what started out as a simple price inquiry quickly turned into a money grab! I quickly left and called their competitor Evanston vet where I got a price and even booked an appointment!! All these guys care about is money!!
Mark S.
9 Jan 2016
I recommend them to everyone and I will now be bringing in our other two cats as well. Thank you so much everyone at Creekside!I took our cat Kreamie in for a check up and to look at a sore that he k...
I recommend them to everyone and I will now be bringing in our other two cats as well. Thank you so much everyone at Creekside!I took our cat Kreamie in for a check up and to look at a sore that he keeps scratching at. The clinic was very clean and the ladies greeted me and were super friendly. The doctor got him in and he needs to go on a diet(fat boy). The sore turns out to be a skin tag that can be removed with a simple surgery while put under. The Dr recommended a blood test for the senior check up(what they called it) and to see if it's safe to put him under for the surgery for the sore removal. Tests came back and he has the starting signs of kidney disease. The short and the long of it is that he could pass in the next year but since we caught it early, with check ups he could live a good life with a change in diet(fat boy needed it anyway) and meds. They set me up with new food and the meds and told me what needs to be done to keep him around but I will have to keep on him about not picking at his sore, not worth the risk for surgery. Thank you again Creekside for all your help with my little friend
Chadwick Shine
4 Jul 2015
Great services.
Callie Dawn Kennedy
18 Jun 2015
Dr. Mangat and his staff are amazing! When my pomeranian, Mr. Bear, got sick I took him into the clinic for the first time. I am from Saskatchewan and I am just spending the summer in Calgary. I was v...
Dr. Mangat and his staff are amazing! When my pomeranian, Mr. Bear, got sick I took him into the clinic for the first time. I am from Saskatchewan and I am just spending the summer in Calgary. I was very relieved I found such a great vet! Bear ended up having surgery and each staff member was great at communicating with me (and snuggling with Bear). He is on the mend now, but I will definitely be returning for any future vet visits required! Thanks again!
Karen Jackson
15 Jun 2015
Deeply grateful for the Dr. and his front line staff. We've been going here for 2 years, and I feel everyone knows their jobs extremely well. Thanks for everything!
Wynona M.
1 Jun 2015
Not a fan of this vet clinic. The receptionists are helpful and great with my pets, but the vet did a very limited exam on my cats. The cost of the appointment fee plus vaccinations was higher than ex...
Not a fan of this vet clinic. The receptionists are helpful and great with my pets, but the vet did a very limited exam on my cats. The cost of the appointment fee plus vaccinations was higher than expected, especially for "ok" service, and their prescription cat food is more expensive than other locations. The lack of vet tech's and the receptionists doing animal care doesn't seem right. I have 5 pets and spend a lot of money on vet bills, so I expect great service and excellent care, and I didn't find that at Creekside Vet :(
Alicia Z.
10 Dec 2014
Thoroughly unimpressed. Got our new puppy a couple weeks ago as a rescue and she seemed great at first then had some symptoms that suggested she wasn't feeling well like runny nose and diarrhea so I d...
Thoroughly unimpressed. Got our new puppy a couple weeks ago as a rescue and she seemed great at first then had some symptoms that suggested she wasn't feeling well like runny nose and diarrhea so I decided to move up to appointment I had made for the following week just to be on the safe side. She had a full exam and I expressed my concerns which garnered no concern from the vet. He said she might have a virus but seems healthy so she's fine. One concern I expressed as well was about how itchy she seemed and her flaky skin so he suggested some topical oil. So I left feeling my pup was fine and spent the 100$ to get her looked at plus 25 for the skin stuff and away I went. Not even a week later she started vomiting long after having eaten ;8+ hours) so I took her back and again expressed my concerns which again were brushed off and he said maybe she needs some food that will help her digest better and that he didn't want to get too much into diagnostics yet and just to monitor her. I was again charged for the appointment and the suggested food to the tune of 120$. Low and behold the very same night my poor puppy had worm filled feces and is not doing well at all. I am disappointed at not only being charged 300$ and given specialty products to address the symptoms but more importantly the lack of regard shown for my pup's wellbeing. In hindsight it should have been a red flag that he was not concerned about any sort of diagnostics and instead suggested products they sell but regardless of the money spent, if she had something more serious like parvo or distemper that kind of apathy could have cost my pup her life.
Marya Bellotto
9 Dec 2014
Thank you for looking after my lost dog Charlie! And please pass thanks on to the gentleman who dropped her off.
Sheena F.
27 May 2014
Dispicable experience. No thought about what was actually going on with my cats, just straight to the last measure procedure, prices, then up selling before even getting a word in. I agreed to have bl...
Dispicable experience. No thought about what was actually going on with my cats, just straight to the last measure procedure, prices, then up selling before even getting a word in. I agreed to have blood taken from one of my cats and they ended up shaving part of his skin, which I didn't realize until I got home and looked at it. This place should not be in business period
Jenn N.
17 May 2013
I've taken my dog here since she was a puppy - the draw was their hours (weekdays till 8 and opened both Saturday and Sunday) and the convenience of the location.My dog has gotten spayed here, a tooth...
I've taken my dog here since she was a puppy - the draw was their hours (weekdays till 8 and opened both Saturday and Sunday) and the convenience of the location.My dog has gotten spayed here, a tooth extraction, had her yearly shots and I've never had any issues. The examination rooms are clean and the staff are super friendly with people and animals.Dr. Mangat is knowledgeable however doesn't come off as personable with animals (I think that's important being that he's a vet!). He can be a little difficult to understand so that's a little frustrating when you're discussing the health of your pet.Since we just have annual visits, I don't mind bringing my dog here.
Jeff K.
15 Apr 2013
I'm going to make this review short and sweet. The place is very close to my home so it made sense to try them out. I generally find they know what they are doing, but I have two issues:1) I had to ...
I'm going to make this review short and sweet. The place is very close to my home so it made sense to try them out. I generally find they know what they are doing, but I have two issues:1) I had to put a cat down there a few years ago and I felt they were not particularily compassionate about it. There was no room to spend time with him before putting him down that I experienced elsewhere. The front desk girls also seem pretty business-like much of the time. I had to put down another cat elsewhere and I appreciated the compassion I got there.2) This place is noticably more expensive than any other vet I've been to.They seem to know their stuff for the most part, but I prefer to bring my animals elsewhere.
Janna L.
31 Mar 2013
Grrrr - pretty mad right now!We are just home from this vet clinic just now with our 2 indoor cats RE vaccinations and yearly check ups. On the phone a couple of weeks ago, my husband was quoted $85 p...
Grrrr - pretty mad right now!We are just home from this vet clinic just now with our 2 indoor cats RE vaccinations and yearly check ups. On the phone a couple of weeks ago, my husband was quoted $85 per cat for check up and shots. That is what I was used to paying in another province, so we were good to go. Close to our new home, this clinic was our choice and it was our first time there today.The paperwork to be filled out was normal, took a bit but afterwards, the vet was prompt, courteous and kind to our fur babies. No complaints about his care and his availability to answer questions and talk to us. He even detected that one of our cats had a heart murmur which he was born with, without us even having told him. (OR he simply looked at our cat's history chart obtained from our previous vet in ON, hard to say for sure)What pisses me off is that the bill came to $315, almost double what we were quoted on the phone. They knew going in we just wanted the basic shots but they added another $50 for rabies (needed yes, but we figured that was in the basic cost, was just surprised) and another $80 (deworming pills - not needed). What we budgeted for is not what we paid and although they went over the bill with us at the end, they had to know we were ticked.I know that vets shaft often and that pet owners are at their mercy. BUT I encourage anyone going to this clinic to go over the costs IN PERSON prior to your pet being seen.The clinic loses 2 stars for its billing procedures.We want to keep a good relationship with them but there needs to be some accountability and professional etiquette.DO NOT allow yourself to be nagged into de-worming pills as they ask over and over again saying it is for the good of your pet unless you wish to get them. Money grab.
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