Mcknight Veterinary Hospital

I wanted to add my experience because maybe if they get enough bad reviews (which already- yikes) they’ll change some of their practices. I wish I would’ve read the reviews for this clinic before I went but unfortunately it was a time sensitive thing. I had a rather bad and very stressful experience ending today. The front desk receptionist that I dealt with in the middle of the night bringing my cat in (she had blue hair and tattoos) was actually really nice and compassionate. But as soon as I went in to see the vet I was hit with an estimate of $2200 to admit my cat for two-three days due to him chewing on a lily. That part I mostly understand (kind of) but, like a lot of other people said they make you feel bad for being shocked and hesitant to pay a crap load of money up front! I felt a bit bullied and pressured, as I was emotional, alone and it was 2:00am. The vet Dr. Bailey Teitge was very unfriendly and literally said in the rudest tone “Well what can you afford?” She showed no compassion and it was very uncomfortable to deal with her and had nothing nice or comforting to say. It felt like I was in a police interrogation or something. I really appreciate the work that vets and vet techs do because I understand it is such a high pressure industry that works very hard but the compassion they have for people on their worst day of their life is barely there and a lot of it feels like just bullying and making you feel like you’re an idiot, despite when the reason you’re there in the first place is because you’re trying to be the best owner you can be. My cats are my babies and I just want to remind everyone you are NOT a bad owner for not being able to pay thousands or even hundreds of dollars at the snap of a finger and you shouldn’t feel bad for doing the right thing. Despite the fact that I paid over $2000 I couldn’t even get proper calls to get updates about my cat and when I did I couldn’t get ahold of anyone for hours. I understand they are busy and I was very understanding if they had an emergency but I’m also paying $2200 at the same time and was just asking for a five minute update call, and when I needed to talk to an actual vet it took over 24 hours to do so and I was just made to feel stupid and messed around by the receptionist on the phone for thirty minutes lecturing me. My advice is to not waste time talking to the receptionists because they can’t give you any real information (not to be rude, but they really can’t) The only vet that I will give a shout out to is Dr. Adam Bentley because he was very kind, concise and intelligent, and didn’t dick me around like everyone else. I appreciate you Dr. Bentley! I’m glad that Dr. Bentley works there because otherwise I would’ve gone insane, and would recommend him if you ever NEED to go to a vet there. All in all, this experience broke my spirit and I hope others don’t have to experience this. We did end up getting some money back because we had to try really hard to get our cat home a day early because it’s so hard to get ahold of someone and speak to someone for days at a time but we ended up being able to. I really hope this clinic can change the way they do things to make it easier for them and their patients, because I know they are doing hard work and it is very important, but it’s just not worth it to destroy so many clients trust and make people feel so crappy. Read Less

Rude people. The ceilings were disgusting. The reception area was dirty. They treat you like your an idiot and make you wait for your appointments. They also leave you on hold for over 20 minutes when calling. Switching clinics ASAP not worth the time or money. There are better clinics in Calgary. Read Less

Horrible experience! My dog had a twisted stomach. The old vet said that surgery or putting him to sleep was the only option. She was really pushing me to kill my dog but I chose surgery.. she then made use wait 20 minutes and came back and said she wasn't comfortable doing the surgery!! Which makes sense as to why she wanted to killHim!!! We went to CARE animal hospital where the did the surgery and he lived. NEVER TAKE YOUR PET TO MCNIGHT!! They are out for your money and the vets have ZERO compassion!! Read Less

Our dog passed away on a flight from Chicago to Calgary. It was after midnight, and the staff at this clinic were incredible. They gave us assistance from getting a cab from the airport to comforting us through a terrible situation. Their kindness and professional nature were appreciated by our family. While I hope that we are the last people that will ever endure what happened on that flight, I know we will all have to make difficult choices with our pets. I am forever thankful for the compassion and love that was extended to us and our pug, Nibbler. Thank you. Read Less

Most horrible experience.. my dog had a twisted stomach wanted him to go to a specialist they said time was critical and he needed surgery immediately so paid them a $4000 deposit found out they delayed surgery an hour because someone was complaining about waiting so long, their dog had a sprained ankle nothing serious. The next day I went afternoon visiting time saw my dog kept in middle of floor cause they ran out of kennel space, they said it would be good if he ate food I said I will go home and get what he likes, they said they would call if he didn't eat.  My daughter wanted to visit after work she was waiting for evening visitors hours to start he died 20 minutes prior also found out he didn't eat anything and they never phoned!  They killed him ..would have sued them but could not emotionally go through the experience again ..  As I was visiting my dog some lady on the phone calling pet parents saying how wonderful their dog is doing sounding all cheerful happy and concerned all fake she was not even looking at any of the pets!!! They only care about $$$$$ Read Less

YESTERDAY WAS A VERY SAD DAY FOR US AS WE HAD TO PUT OUR LITTLE ANGLE MAGGIE MAY TO SLEEP. THE VET AND ASSISTANT WERE AMAZING! THEY MADE THE PROCEDURE BEARABLE, DID NOT RUSH US! I WOULD RECOMMEND THIS CLINIC Read Less

They were super friendly. We found a dog running around and took her there. They were great in taking care of the dog and got her back to her owners as quick as possible. I would definitely recommend them and go there again. Read Less

Very compassionate and caring when we found out our dear pup had stomach cancer and had to be put to sleep. From start to finish the kindness we were shown and “no rush” mentality which allowed us all to properly say good bye was truly appreciated. We got to be with him in a soft and relaxing space as he crossed the Rainbow Bridge. Thank you to all the staff for being so sensitive to our utter heartbreak Read Less

Vary poor service don't go hear and if you do be prepared to get ripped off these people are money hungry theives that will do just about any procedure possible so that you have to pay for it even tho your pet doesn't necessarily need it please do your research on vets before you go. we made that mistake and got taken for $600. Read Less

Amazing staff with a lot of empathy.  I brought my kitty here to get cremated after getting run over.  They were amazing and handled the situation with so much care and attention and without judgement. They even went above and beyond by sending me a card with my kitty's paw prints.  Thank you!! Read Less

My kitty Sushi was attacked by a friends dog. Her lungs were collapsed and I was having a total melt down. The nurses here were great, so friendly and respectful, and amazingly skilled at understanding my blubbering answers. The vet was patient and did all she could do for my kitty. I was there until 2am, and happy to say Sushi will make a full recovery. Only thing to be aware about is the cost is going to be a hard thing to swallow. $440 for half a day of oxygen, but i think most vets are this expensive, and the cost must be paid up front to the higher level of the estimate they give. If it comes under cost wise they'll refund whatever is over. A very well lit beautiful building that was fairly inviting even in the middle of the night. The clinic kitty Monster was super adorable too, even though he wasn't the most friendly he was definitly a welcome distraction while i waited for news. Read Less

I'm never very impressed when I have to take my pets here. I only do it if they are the only ones open. Their walk-in fee is ridiculous, the waiting times are way too long - if there were lots of people I would understand, but the last time I was there I was there for 2 hours just to get some medication for my dog's ears - and there is one doctor there that is a pill pusher and all doom and gloom. Everything that can go wrong with your dog will so you have to get this surgery and this medication and bring your dog back 5 more times just to be sure. I only take my critters here if I absolutely have to. Most of the time it's not worth the hassle. Read Less

McKnight has been our vet for over 2 years now; even after my family moved an extra 30 mins farther drive away we gladly maintained McKnight as our vet. Reason #1 - 24 hour availability! For me i Treat our dog like one of my kids; so having the ability to call the ‘Dr.’ At 2:00AM is a big relief for me! Reason #2 - The Pride of the Vets and Technicians working at McKnight! They all Truely Love animals which is very comforting when you leave your pet for a check up. Rating will go back to 5/5 in a few more months; (McKnight Vet continued to provide the best of service to our dog and family; updated the rating to 5/5!). there was a string of appointment conflicts and scheduling mistakes that were made in a short period of time; I believe it was new staff learning the system. But I wont hold a grudge; few more months of great service-and McKnight goes back to 5+! Note: the staffing/scheduling mishaps were in a 4 week span around Christmas; before and after that McKnight has been Perfect! Read Less

This vet was amazing! We were greeted immediately, and seen by the vet in a very short time period. The vet was amazing with my hyper, over excitable puppy. She took her time to do a full assessment and spent time with us. I highly recommend this vet! Read Less

I had a positive experience with this clinic. The lady at the front desk was genuine and the doctor was professional. I could spend alot more time writing about my experience, but no one wants to read a novel. ;) Good job to you and your staff. I'll come back for sure! Read Less

Based on past experiences with vets, I have a really high bar set. . Last month I needed help with my cat Leo . Dr Skinner & this clinic came extremely highly recommended by more than one of my new pet loving friends. He was everything they said he would be & more. Janna handles the phone & crazy people like myself, with ease. Dr Skinner is amazing. His cost is so reasonable that I can't wait to take my other healthy pets in just to establish them with check ups. The cat that needed the attention soared back to health after our recent visit too. Dr Skinner & his clinic have a new dedicated cheerleader!!!!!! Read Less

I love this vet. They saved my Georgia's life.She stayed in the hospital 6 days and was treated with love and care. Our daily visits were welcome and we appreciated all the updates. The hospital even took my worried calls all hours of the night. I can never express enough gratitude for saving my baby. Georgia received a blood transfusion as well as many medications her condition was dire. We never gave up on her and either did they.Thank you again and again. Dawna and Dennis Georgia,Capone, Dinero,and Tuco Read Less

The allegations of this place "paying" people to leave good reviews is ridiculous. Some people genuinely have a good experience, and therefore leave good reviews. The people at this clinic are amazing and genuinely care about the animals they're looking after. The fact that they're 24 hours helps out in those after-hours times of distress. Though they can be busy, it is to be expected at an EMERGENCY clinic, and that can sometimes mean that your wait time will be longer than you had hoped. The fact that they care for those in more serious condition first should be a good sign to owners in the waiting room, as that means they're pet isn't doing as badly as somebody else's. I recommend this place to everyone who's looking for a clinic. Keep up the good work! Read Less

Very clean very hospital with excellent staff. They are also surprisingly affordable and willing to provide information and advice. It is obvious all the staff here are animal lovers. The vet doc and nurses were very professional and gentle. There is a small shop on site with high quality dog and cat food, plus several other healthy animal options. Read Less

We would like to thank Dr. Martinez for taking such good care of our one year old kitty. We brought her in not knowing what happened to her, she was vomiting, dehydrated, borderline hypothermic and in a lot of pain. He was very thorough and explained exactly what our options were, along with the possible outcomes. He answered all our questions in a kind and compassionate manner. Our kitty had exploratory surgery, and it was discovered that she had swallowed a shoelace. A big thanks to the surgeon as well, he was also very kind and phoned me right away to tell me how the surgery went and explained everything clearly. The front end staff and vet techs were great at answering all our phone calls and questions during this stressful time. Overall good experience, especially since our fur baby is recovering well! I feel like the prices are higher than other vets, but we have no complaints about the staff or service. We are very thankful that our cat was taken care of by such a great team! Read Less

We credit Mcknight Vet Hospital with saving our fur baby (Chloe's) life. We got our dog Chloe there in time and she was diagnosed with Addisons Disease. In our panic - Dr. Shelby took the time to explain the disease to us and also was very compassionate towards us and our worry. Chloe had to spend a few nights at Mcknight Vet Hospital and the care she received from the ENTIRE staff was extraordinary! When we phoned - they always took the time to answer our questions. When we came to visit Chloe - the staff gave us time and a quiet space to visit our fur baby. Dr. Eileen also gave us a better understanding to give us confidence to give Chloe a good quality of life after the diagnosis. Although it was a scary time - that entire staff shows PURPOSE in helping pets AND their caregivers. When we brought Chloe home - Dr. Eileen took the time to follow up and phone us several times to see how Chloe was doing.Yes - the Vet bill eventually had to come. But I never felt pressure. They delivered a lifesaving service and we are extremely grateful for that service and expertise. Thank you to the ENTIRE staff. Peggy, Ken and Chloe Read Less

Dr Eileen has saved my dogs life twice now. She has always been super professional, attentive and made sure that she got the care she needed. Thanks to her, my dog survived being poisoned. The reception team is always wonderful and friendly and I really appreciate the check up calls and being able to call and ask questions any time of day if I need to. The prices are very fair and they are wonderful with my fearful, special needs dog for her emergency needs. Read Less

I would like to thank the staff and doctors for giving my ferrets the best care in town I have seen a lot of vets in the city half don't know about ferrets and the other half don't care they just wanted my $$$. Shelby (The ferrets doc ) has saved me several. And I mean Several. Thousands. Of $$$. Over the years of going to Mcknight So keep up the good work staff and doc I will bring. Randy in soon Read Less

I would give 6 stars if I could. I brought in a bearded dragon that I rescued from someone that didn't know how to take care of her I had her only 4 days the 4th day her health decreased extremely bad and she couldn't even hold her head up anymore I rushed her into the vet after making a call to make sure someone was there that could help me. as soon as I got there I was rushed into the back room and within seconds I had the reptile specialist there with me looking over Charm . she was very knowledgeable and extremely helpful and she treated me like I was a friend and not just a customer , the vet on call came in as well and she as well was very nice and helped me decide what was best for this poor bearded dragon . we had to put her down after only having her 4 days due to lack of proper food and lighting for her whole life , she was 4years old and the girl that owned her before didn't care for her. the vet and specialist both comforted myself and my 2 kids while we had to make this hard decision . never once were we treated less then a friend . a few days later I got a card in the mail from those 2 girls and it brought tears to my eyes from all the heartfelt and meaningful words. I highly recommend this vet office, they are amazing .... Read Less

I called the vet hospital yesterday morning to see if I could get an exam appointment for my dog the next day. I was able to get in after work which was so helpful to have the clinic open for appointments late in the evening. When I went it there were two emergencies that had just come in so I had to wait a few extra minutes but that was understandable- just like in your own doctors office emergencies have to come first. I was very impressed by how kind and helpful the staff at the front desk were even when one of the people who came in was quite rude. I got in to see a very caring doctor and I have now found my forever vet clinic. It also helps that the costs were quite reasonable. Thanks McKnight vet hospital!!! Read Less

I had to take my dog in for a general checkup and to get his shots. This was the first time having been to this veterinarian office. The front desk staff were very friendly, the prices were super affordable, and the vet was kind and understanding with my dog. She also made sure to take the time to show me each shot as we went, while explaining what it was for and what to look out for in case of a bad reaction. Overall the visit was great, and we had no problems! Read Less

Our elderly cat was having issues and Dr. Skinner was extremely good to us and helpful in explaining the treatment process. Unfortunately the problems were unable to be resolved without resorting to very invasive diagnostic procedures which would have compromised quality of life regardless. Dr. Skinner exhibited amazing compassion and was very supportive and informative when it came time to make the difficult decision most pet owners face eventually. the front-line staff was very sympathetic and understanding of the difficult time we were going through as well. Previous to this, the staff at McKnight was very helpful and capable when treating other issues we brought to them. Read Less

The male veterinarian, Ryan, that looked at our two cats was reallly knowledgeable and took the time to explain things to us nicely and calmly. He was very gentle while examining and giving their shots. He was upfront about pricing, giving us time to decide what treatments we wanted. The price was reasonable, especially for it being Boxing Day. We even got 2 discounts: one for having multiple animals, and one for being new patients. Read Less

Yesterday's visit to this clinic went from bad to worse. I have been brining my dog here for nearly 3 years, but yesterday was definitely the last time. I chose a walk-in appointment for my dogs ear infection. The vet came in and did a swab of both ears, came back with the diagnosis and asked if I wanted her to clean them out. I said sure! Half an hour later, she came back with my dog and he was limping on one leg. I asked her what was wrong, and she hadn't even noticed! She then went on to say "he must have jumped up on someone". Really!? Come on. I then proceeded to the front desk to pay and the receptionist noted that there was a charge for ear cleaning. The vet did not inform me of the additional charge to the $90 drop in fee. In her defence, the vet did waive the charge as she understood how that could be misleading. Finally, just as I was about to pay, a women came in, very distraught, as her dog had passed away and was in her vehicle. She was clearly devastated, and all the receptionist did was hand her a clip board and a box of tissues. No one offered her a seat, a quiet room, or water. It made me sick to see the lack of empathy towards this poor woman. Would not recommend this place to anyone looking for a sincere and quality appointment for their pet, but it is conveniently open 24/7... UPDATE: Athena (their office manager) used a cut and paste response to respond to my review, asking me to give her a call. Over the past two weeks I have left 3 messages and still haven't received a call back....Surprised? Nope! Read Less

My boyfriend and I went in last night to see about a friend's dog who had been brought in after being struck by a car twice and was in critical condition. The receptionist was insistent on having one of the owners there to make a decision on weather on not to put the dog down despite the fact that one of the owners had also been injured and needed to be taken to hospital. The first vet in the room was fairly sympathetic but the woman to follow with the paperwork and the invoice was completely out of line and insensitive to the situation. Fighting with my friends fiancé over the invoice because in the emergency situation no one had the over $400 they were trying to charge for the dogs care, the woman became quite rude after being told multiple times that no one could afford the bill the woman then said something along the line of " Well do you want your dog to just sit back there and just suffer until she dies?" It was basically like she was holding the dogs life hostage until someone forked over the cash before she could be released from her suffering. If someone doesn't have the money, it's not like they can just pull it out of thin air. It was disgusting and I don't feel that the woman dealt with the situation in an appropriate manner and probably shouldn't have further interactions with customers in similar situations. The only redeeming factor of the night was the woman who had been with my friends dog since she had arrived... She managed to elevate some of the financial burden and actually took it upon herself to help pay for some of it. She was very kind and understanding and I would recommend her to anyone, but I will never recommend McKnight 24 Hour Veterinary Hospital to anyone. Read Less

I've known Dr. Kimura a very long time. That said, if she isn't available the other associates are great. We board the pups here one day or night a year (Christmas) when we drive down from Edmonton.  It's great to know that there is someone we can trust available 24/7. I always check that they have room-if there's an emergency I hate to fill a needed kennel. Cats, dogs, ferrets exotics... you name it-and a fully equipped clinic too. It's not common that a clinic can offer all the equipment to treat a pet, but as a regular clinic and an Emergency Vet Hospital they have pretty much everything on hand. Plus, they have specialty pet food & supplies. No, it's not going to be cheapest place in town, and it shouldn't be.  But, I can get food any time, day or night, and I find some great toys here. I also like to drop by and weigh the puppies once in a while. :-) Read Less