I found the vet Marian to be kind and good with the animals. But I think that the reception should be a bit more compassionate when one of their clients is in pain. I had to put down my yellow lab (wh... Read More
I found the vet Marian to be kind and good with the animals. But I think that the reception should be a bit more compassionate when one of their clients is in pain. I had to put down my yellow lab (who was only 9 years old) two days ago. I called to inform them and I felt that the receptionist was abrupt with me. I had asked some questions and I felt she was dismissive, "yes, yes". When I questioned her compassion, I felt she became defensive, "Well I have someone right in front of me!", so that means you can't take a few minutes to show someone some compassion? You have to shove them aside impatiently because you have business to attend to. If I was the client, I wouldn't mind if the receptionist was on the phone with someone else; often I've had to wait while the receptionist talked to someone else. Unless the receptionist was dealing with an emergency, I think it would have been kind to take a few even a minute to show comfort, or to ask for me to call back, or to so something to show compassion. And when someone is in a state of loss, instead of being defensive, show kindness and simply say, "I'm sorry for your loss", instead of getting snippy and impatient. To me, that is sickening. Someone's dear animal, their family member, died two days ago from aggressive cancer and the receptionist gets impatient and abrupt with them, "Well, I have someone here in front of me!", instead of being kind. I felt that the receptionist that worked December 18, 2015 at noon, was not being kind in my opinion.
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