Took our pup here after a bad experience at the groomers where he was burnt badly by their clippers. We had to go to this vet because it was the only clinic the groomers would pay the bill for. The front staff were very friendly and even sent us a card in the mail thanking us for coming in and personalized it by recommending the groomers they have at their clinic! Read Less

This vet and the staff have been great for us this past year as I saw them several times for my older cat who was getting progressively sicker. They were always great answering questions and helping make things easier on us and when we had to make the sad decision to put our sick cat down, they were understanding when I made and cancelled the apt several times. Also, we just received a personalized and very touching sympathy card in the mail for our cat and that was really sweet. Would recommend them to anyone. Thanks to Dr Mackenzie and the staff! Read Less

After visiting 4 other vets who I felt didn't take my concerns as serious as I thought they were, I finally came to south trail for a 5th opinion and I'm glad I did. Dr. Ken and his team were so amazing, I've never felt so much compassion and willingness to help. They caught that our dog had an aggressive form of cancer, I'm so thankful that they were willing to put the extra effort into re-evaluating her and finding an answer instead of an excuse. Who knows how much longer we have with her, but to me they have saved her and given us some more time. I am so grateful for them! Read Less

After visiting 4 other vets who I felt didn't take my concerns as serious as I thought they were, I finally came to south trail for a 5th opinion and I'm glad I did. Dr. Ken and his team were so amazing, I've never felt so much compassion and willingness to help. They caught that our dog had an aggressive form of cancer, I'm so thankful that they were willing to put the extra effort into re-evaluating her and finding an answer instead of an excuse. Who knows how much longer we have with her, but to me they have saved her and given us some more time.  I am so grateful for them! Read Less

I don't understand a couple of bad reviews here. We have been with this vet for at least 10 years. Any of the staff and vets have been nothing but exceptional. We have 3 large dogs and have several cats in which some we have lost over the years due to health issues and or old age. Dr Mackenzie is new there for past couple years and is super attentive to our animals needs, doesn't rush and sincerely invests his time and concern with myself n my beloved pet. Dr Mackenzie is delicate and sensitive on what may not be pleasing news. Highly recommend this place. And I don't find they charge a phenomenal amount. It's reasonable and at times offer possible alternatives that may work n less costly. Read Less

Can't say enough good things about Dr. Ken Mackenzie and the staff at south trail. Found Dr. Ken both informational but truly passionate about his job, our dog saves health and being honest at the same time. I would highly recommend him to anyone who wants the best care for their pets !!! Can't say enough good things Read Less

Wow... I don't even know where to begin. On November 30th I rushed in with my dog who had been hit by a car. Upon my arrival, every single person working that day came rushing out to help me and my dog. We were there around 2 hours before we had to be transferred to the big animal hospital off Deerfoot. The whole time we were there, we were constantly treated with respect and someone was always keeping us in the loop. The whole staff was friendly and understanding as I was a blubbering mess. Unfortunately once we got transferred, our beloved Vita didn't make it.... Just today in the mail I received a beautiful card from this clinic. Even though she didn't pass away there, they found out. The card was full of heartfelt comments for my family in regards to our dog. Not just one, but everyone who worked on her that day signed the card. Even a doctor who was ton shift, even left a lovely comment. I bawled like a baby. The card from the large animal hospital was simple " I'm sorry for your loss" This was a personal, heartfelt card and we are so thankful. Thank you for making our Vita comfortable in her last hours. We will never forget that day and we are thankful for every single one of you! Thanks so much Melissa and TonyRead Less

I am new to Calgary from the states where I loved the whole staff at the veterinary office that I went to and was so afraid that I would not be able to find a replacement here. I did go around and visit several different veterinary offices and South Trail was by far the best. I have had to take my elderly dog twice to Dr. McKenzie and both times I was never felt rushed he gave my dog more attention then he gave me which is what I was looking for and that's exactly what I had back in the states. He listened to what I had to say didn't try to convince me to do something that was not necessary Read Less

I am sickened by the poor cat they have from the Humane Society locked in a tiny cage 24/7. When I brought it up to the lady working she said that it is safer for the cat as they get lost and hide in small hard to get places in the store. it is absolutely animal cruelty! This needs to be dealt with NOW! No cat deserves to be locked in a cage 24/7. I am utterly disgusted with what I saw in your location. SO SAD!!! Also the older lady that works at the front desk is extremely rude. Being the first point of contact you would think she could smile and be polite! Very rude front end staff!! Read Less

Please allow me to share a sad experience made better by the caring staff at South Trail Pet Hospital. See, a few weeks ago I had to put down my cat, Jewel. I knew it was time but I was more nervous of the experience I would have doing something so personal in a public setting around strangers...I didn't even let my girl come with. When I set up the appointment the receptionist was so friendly and very respect to the situation. She let me know exactly what to expect on the day of in detail so I would not surprised. On the day I came, it was may be just my good luck, but there were no other patients there. I could have not asked for anything more for my cat and myself. They took me in right away. The receptionist dealt with the paper work and payment before the veteran came in. Here is where I can say with all my heart Dr. Ken genuinely cared. He didn't once make me feel rushed me to leave, he talked to me like a friend, and as I turned to leave and close the door behind me he said something that made me know it was all going to be okay, he said, "Andreo, I'll take care of her like she was my own," and I could tell he meant it. With that I had the strength to walk out. I cannot express how much I appreciate the staff for making that moment one that I can reflect on with a sense of closer instead of sadden. NOW, a few weeks later in the mail I received a beautifully crafted card with all the staff message and signatures. In addition, along with the card they sent separate cards with Jewels paw impressions, her name, and a little message as a keepsake. So often we forget how the little thing mean everything, but they really do. Read Less

I would like to write a good review here but that is not the case. We rescued a stray kitten, which was estimated to be about 6 weeks old. She was terrified of us and would hiss and spit anytime we tried to touch her, but we did some research on feral and stray cats and decided that we would try to "tame" her as she was at an ideal age to do so, therefore we took her to the vet to be checked out. Mr. Ken Mackenzie was the vet doctor that we saw and he told us that the kitten was in good health, aside from having dirty ears. He then proceeded to tell us that this kitten should be euthanized because " there are a lot nicer cats out there". To say the least, we were mortified to be told that we should be killing a 6 week old kitten for the sole reason that she wasn't nice enough. It is true, there are a lot of nice cats out there and there are also much better, more knowledgeable veterinary professionals. A week after we had the kitten we picked her up and she started to purr instantly and doesn't stop! She is now 11 weeks old, has been tested for viruses and is completely healthy. She is very social; not afraid of any one, incredibly playful and very loving. We are so very glad to have this little girl in our lives and will never be returning to this veterinary hospital ever again. Read Less

A couple years ago we had to say goodbye to some Guinea pigs who were part of our family and they were so caring and sympathetic and even sent us a card with their paw prints. I have an appointment on Thursday to get one of my New Guinea pigs checked out for a wound and I am confident they will be just as amazing with my new fur baby. Thank you. Read Less

Take your pet here!!! Dr. Elaine Douglas and the rest of the staff are truly amazing!! I couldn't have had a better experience during what was a very difficult time. They were incredibly compassionate and provided invaluable guidance!! Read Less