Ellerslie Pet Hospital

Very friendly staff, professional treatment, and honest feedback. Price reflects the quality of service, and is worth it for the level care taken. There is a small pet supply shop attached which is convenient. We have been brining our Fenech bulldog here and have been very happy with the service received. Read Less

Today, I took my cat to Ellerslie Pet Hospital without an appointment as she was quite ill. The staff were wonderful, they agreed to keep her & investigate. The staff were very caring and professional, even though they had no available appointments. About 10 days ago, she was seen at the same location & I was very happy with their care of my cat. I highly recommend this Vet clinic. They have a winning team. Read Less

I have two cats that I bring to Ellerslie Pet Hospital and every time I go in I'm happy with the experience. Dr. Mandrusiak is extremely knowledgeable and professional. He thoroughly explains everything that is going on and answers all of my questions, both when I am there and when I call in with a concern. The staff is always smiling, happy, and friendly. About a week after you bring your pet in to see them, they call you to ask how your pet is doing since the last visit. I feel that everything is reasonably priced, from products to services. Oh and their hours are great compared to other vet clinics! I definitely recommend Ellerslie Pet Hospital to anyone looking for a vet in the area! Read Less

I have two cats that I bring to Ellerslie Pet Hospital and every time I go in I’m happy with the experience. Dr. Mandrusiak is extremely knowledgeable and professional. He thoroughly explains everything that is going on and answers all of my questions, both when I am there and when I call in with a concern. The staff is always smiling, happy, and friendly. About a week after you bring your pet in to see them, they call you to ask how your pet is doing since the last visit. I feel that everything is reasonably priced, from products to services. I definitely recommend Ellerslie Pet Hospital to anyone looking for a vet in the area! Read Less

The best service and prices I could find! I have taken my dog to 4 different clinics trying to find the best ones that wouldn't try to push things on me that she didn't need, were patient with me (being a first time owner) and were reasonable with their prices. They were also the most helpful when I moved to Ontario and needed to confirm some paperwork I lost in transit. HIGHLY recommend their services!!! Read Less

I would like to thank Dr Darren and staff. Yesterday I had to put my dog to sleep of almost 16 yrs! It was the hardest thing I ever had to do. Darren was absoulutey amazing,caring and compassionate. They got myself and my family in last minute and were very accommodating. Giving us all the time we needed. He's very knowledgeable and professional making it a bit easier for our little guy to cross the rainbow bridge. Although it was my first time at the clinic I highly recommend this place. Again, staff and Dr Darren are the people you should trust for your little loved one. Read Less

Worst experience with this vet!! The family Yorkie has gone here since he was a baby, and is now 7. Long story short, they miss diagnosed him so poorly last week that the medication they put him on to treat his false condition, ended up putting the real problem of anemia- way over the edge to the point of almost fatality! Last week during the first check up of concern, they didn't do any blood work, and jumped to the conclusion that it was heart failure (as that is a common Yorkie genetic disorder). This morning, he was brought into Ellerslie and they asked to keep him for overnight care to keep an eye. Having no updates all day, we called 30 min before closing at 6, and they said to come right away. At this point, the vet informed us that they were on "babysitting mode" and didn't actually inspect him till 30 minutes prior, when she had noticed his white gums. We then rushed him to emergency at Guardian, where he is now having blood transfusions- with hopes and prayers that his body will accept the new blood having been at 5% of the required iron levels. Find a vet that actually cares about its patients, and that isn't a narrow minded person who jumps to conclusions! Read Less

I have been taking my Schnorkie (Schnauzer Yorkie) here since his initial set of shots 3 years ago. During our first visit we met with the office manager who took us on a tour of the facility, we got to see the emergency room, treatment areas, xray lab and so on. It was very cool to see, and something I have not been able to experience at other vet offices. Any staff I have dealt with from the receptionist, to nurses to the actual vet are always friendly and helpful. I will admit, I have called in or shown up with some dumb questions and they always have answers. Ellerslie Pet Hospital makes you and your pet feel welcome and special - as evident in the personalized, handmade welcome card we received after our first visit. I will never go elsewhere and highly recommend this clinic. Read Less

The staff is incredible! They make me feel like they genuinely care about my pets. It's really nice that they call you a day or two after to see how your animal is doing after their visit! Highly recommend Dr. Kewish! Read Less

They don't call when they say they will, I always have to call back. I'm still waiting on a blood work call they said they would call last night. I trust them with their expertise and they're very friendly and caring people but when I brought my dog in when she was very sick (diagnosed with Addison's Disease) the vet was kind of scatter brained and my dog also has a thyroid condition and I told her this and then when I came to pick her up a couple days later when they said she wasn't perking up, i mentioned well she has hasn't had her thyroid pils in a week and then they vet said "oh ya i forgot she had hypothyroidism" i'm not really sure why it wasn't recorded or anything and kind of expected they'd be giving them to her. Not like it's life threatening or anything but unprofessional. From my experience I recommend people going to small town vets because they're cheaper instead of the city. Read Less

We switched to Ellerslie Pet Hospital just over a year ago when our vet left from a clinic we had been using for 7 years. I can't day enough about Dr. Kate and her team. They always take such great care of Molly anytime she needs to go in there. They go the extra mile to find the root cause of a problem rather than just prescribe. The animals care is always their first priority. Read Less

Of all the vets I have had to take my pets to, Ellerslie Pet Hospital is hands down the best in the city. They have a lab on site so waiting for results on tests is quite short. My impression is that they care for the animals as if it was their own. I wouldn't take my pets anywhere else. Read Less

These guys are incredible. I adopted a recently spaded cat who developed some infections. They got her in ASAP and cared for her during her 8 hour stay. When they called me, the Vet was the one speaking to me! She'd overseen the procedure on my cat and with genuine care, explained what needed to be done. She was incredible! I can't thank them enough. As for prices, I do not find them to be ridiculous, as claimed for the services they offer. Better their experience and care than some pet express kind of deal! Read Less

Took my dog here for the first time a few weeks ago because he was sick. Our other vet we went to wouldn't touch our dog or pet him. This vet place was WONDERFUL. They acknowledged him and pet him even though he looks a bit scary. They even called us several times after when I had questions and see how he was doing. Highly recommend. Read Less

The doctors here really care about your animals. They understand that pets are part of your family and treat them as such. One of the doctors even cried with me over the loss of one of my cats. My only criticism would be that they are more expensive than other veterinarians, but you get what you pay for. They are open 7 days a week and most evenings. Also Dr. Kate who owns the clinic with her husband is certified to read blood panels and do cancer screenings. To top it off all of the necessary equipment is on site. I have been to a number of veterinarians in the city and researched many more,and I believe that you can't do better than Ellerslie Pet Hospital.Read Less

My dog, Pacino, has been going to the Ellerslie Pet Hospital since I got him at 9 weeks of age. He is now two years old. We would never switch vets. The staff is amazing, they are always able to put me at ease and are very good with my dog. Pacino is very small and they treat him accordingly. I never really have to wait when an appt is scheduled and have been seen once as an emergency. Another thing I appreciate is they are willing to answer questions over the phone or email so you know they actually care and don't just want you to pay for an appt when it is a simple yes or no question. Thanks for all you do! Read Less

My 1 star is not only based off my own experience, but also a close friend and my fiancé. One of which has had their animals there for years (but has recently changed vets due to their own different experiences here). I only visited this office the one time so I don't have anything negative to say about the staff, who seemed friendly enough. All I have to say is that I'm glad I took my dog to a different vet to get a second opinion before continuing here, I encourage people to do the same. Read Less

I can't thank Ellerslie Pet Hospital enough for getting my dog in on an already crowded Sunday. I work away, and if I didn't get her in on Sunday, I'd have had to wait a whole week to get her seen. The vet was direct and thorough, and although I live clear across the city, I am more than happy to give my business to such a caring facility. Read Less

A huge shout out to Ellerslie Pet Hospital for their compassion and care during a very difficult decision. Although their day was booked, they had us bring our pet in so that they could look at her in between appointments. They were able to examine her quickly and determine the problem and then helped us make an extremely difficult decision. They were superior in their accommodation and compassion to our whole family from start to finish. Thanks to all the staff who consistently showed patience and compassion for a devastated family. Read Less

I could not recommend them enough! They are the most incredible pet hospital I could have ever imagined for our kitten. They give friendly reminders and the most adorable mail addressed to our kitten Nymeria. They are personable, kind and friendly, and most importantly my kitten enjoys going. They even called to checkup on her! Thanks Ellerslie Pet Hospital for being so great Read Less

I would not recommend this clinic unless you like paying between two to four times more than other clinics. We took our pets here for a couple of years while we were living in Summerside, and when we moved, and started taking our pets to a different clinic we realized how much more expensive. That's when we started to do our research. To get our cat neutered with all of his shots he needed was just shy of $800 at Ellerslie Pet Hospital. We later realized it should have been closer to $400. They charged us over $150 for blood work for our dog, which they told us he needed every 4 weeks. When we took him to an emergency clinic in the middle of the night, we were charged $65, our vet charges $35, neither of which could understand why he would need such excessive appointments. I feel very taken advantage of, we are not wealthy people. I wonder if they do this to everyone, or seen an opening, and pounced on how much we love our pets and just took us for everything they could. Read Less

I was evacuated from fort mcmurray due to the wildfires and EPH got me in next day (on a Sunday :) ) for an exam for my anxious dog. The staff was friendly, knowledgeable and helped my dog remain calm, the calmest I have seen him in a long time! The exam was complimentary for my pup as part of the clinics donation to those evacuated and I couldn't be more thankful to them! I highly recommend this clinic for anyone with a dog who becomes easily stressed or for anyone looking for an amazing clinic! Read Less

My fiancée and I were evacuated from Fort McMurray with our two dogs. We are blessed to have friends in Calgary to stay with, but unfortunately my dogs couldn't stay as well. I found a kennel to take them until we are able to regroup- but found out that my one dog Jaxon, was behind on his kennel necessary shots by three weeks. I called Doug at ellerslie pet hospital and was told to come down- no questions asked!! They are not my usual vet and have never seen my boys before. We were amazed that they would on so short notice but said that we had to drive up from Calgary. The vet Kate stayed late so we could still get in there. ON A SATURDAY!!! We lucky had our vet records to provide, although Doug said that we can work around that if needed to ensure my boys could get what they needed. After seeing Kate, we decided that we should also give our two dogs dewormer just incase as they were around so many other dogs. My fiancée and I agreed, but I was a little hesitant as due to the evacuation, and that we aren't sure when and where our next pay check was coming from. When we went to pay our bill, the owner Doug smiled at me and said they would take care of it. I. Did. Not. Expect. That! I still tried to pay for something but the staff wouldn't let me and said it was their pleasure to help. That's about the time that I just started crying. (Happy tears of course!) The generosity and compassion that you have all shown us unparalleled. I am so great full for you and what you've done for us. They also helped calm my dogs and gave them so many treats that the boys didn't want to leave! I have no words for how truly touched and thankful I am. I will pay this forward, and from the bottom of our hearts. Thank you for everything you've done for complete strangers. -Amanda and ChrisRead Less

Absolutely amazing. After a major health disaster at another clinic I came to Ellerslie Pet Hospital. My appointment was at 5:30 pm they close at 9. By 7pm they were able to do an entire comprehensive urine analysis, blood work, nail trim, expression of anal glands, IV fluid, anti nausea shot and the first dose of antibiotics. My 7lb chihuahua had an infection in his kidneys in which the previous vet didn't catch. I am so very grateful for the amount of care and precision they took with their diagnosis. The vet explained all details to me and how to administer the antibiotics. She explained everything and was very open to answering all my questions and concerns. I am a student and the first health problem put a huge financial hit on me, Ellerslie was extremely accommodating with the bill. I will never go to another vet again. Read Less

Thank you so much for the compassion and care while I said my final goodbyes to Jackson. Losing my fur baby was devastating to say the least but your staff made it as best as possible. Thank you for taking the time and patience to create the beautiful paw print, I will cherish this gift forever. Read Less

Let's begin this by saying, I shouldn't have visited this clinic. I have a fantastic vet, and she has set a really high standard. However, I needed a second opinion on a very expensive canine dental procedure. I thought that because a friend had gotten a quote at this clinic for a similar procedure at a much lower cost, that a free dental exam couldn't hurt. We arrived a little early for our appointment and there wasn't much going on. The office was clean and quiet. The had lilies as a flower arrangement on the desk, which I found strange. Animals are allergic to them and for scent sensitive people lilies are the worst. The staff were pleasant and provided treats for our dog. Though, they weren't as professional as other veterinary staff I've interacted with. I had known from the outset that our appointment would be with a Veterinary Technician but I expected to be present during the exam. I've never had a vet examine my pet, outside of surgical procedures, without me being there. I felt bad for my little guy, as he's pretty anxious and wouldn't be happy with being separated from us in a new environment. Not an overly big deal, but it made us uncomfortable. The real problem began when a gentleman came out of the back and asked if that was our critter back there. He proceeded to introduce himself as a the owner of the clinic and the husband of one of the vets. He then decided to explain what dental surgery for our dog would look like and why we should choose to bring our dog there. He bashed our vet, and the clinic saying that their they range in the quote was too large and they didn't know how to do their jobs. He boasted about not having looked at the guidelines for vet costs in Alberta in several years and that a clinic that uses them shouldn't be in business. He told us that the quote we had received from our vet was outrageous and that his clinic wouldn't be anywhere close to that much. Ultimately it felt like a sales pitch. He told us that his wife had received superior training in the field of veterinary dental medicine and that they'd travelled all over the world learning new and sometimes experimental procedures. Which, I think he thought would be a selling point, but it wasn't. If they're just getting into this field, it screams of lack of experience, not to mention that I don't want experimental procedures being used on my dog.  Then, the quote arrives, and it's higher than the low end range of our original quote from our vet. He then proceeds to justify costs and say that is the worst case scenario. After that, he told us they might be able to lower the quote once his wife looked at the information. I'm not sure that the quote was accurate, given that a vet never examined our dog.He gave us a tour and showed us the clinic. He is proud it and that shows. The clinic is generally clean but I found it weird that he would take us into the OR and XRay room. The problem came in when we visited the dog run, which didn't seem to be sanitized and the odour was unpleasant. The biggest boasting point was that his wife had her Masters of Veterinary science and had just purchased some really expensive machinery to aid her in her pathology speciality. I though that her speciality was dentistry? Apparently not.I ended up confused, never spoke to a vet, and feeling like a used car salesman was trying to sell me a beater that had serious issues but would run okay for 50 km. Needless to say, I'd stay away. Take your pet to a different clinic. Read Less

My experience here was absolutely amazing! Everyone was so nice and helpful. I absolutely trusted the vet and know that they have my pet's best interest at heart. They were so kind...I would go into detail about how helpful they were, but I took my dog there (English bulldog) because her tummy was bothering her for a few days...so you can imagine the mess, and the people there still were so loving.Thank you so much for properly taking care of my dog, and not over charging either! You truly have amazing souls and I am so happy to have found you guys!! I will absolutely be recommending you to everyone I know. Read Less

We picked this vet for our goldendoodle puppy based on reading various reviews, and we have been very pleased!The reception staff are always very friendly and professional.  Our puppy doesn't mind coming to the vet because of the treats and love she gets from the reception staff and vets themselves.  After our very first visit, we were sent a very cute welcome card which was signed by staff and our vet in the mail, which I thought was a really nice touch.I really appreciate that they are open 7 days a week, and have after 5 pm appointments available.  They are also great at touching base with you about concerns after appointments.  We had a scare with our puppy on a Sunday and weren't able to get a last minute appointment and therefore had to take her to a pet hospital;  the staff at Ellerslie Pet Hospital called us on Monday after they received notice from the pet hospital that we had been in.  They also called us two days after our pup's vaccinations to make sure she hadn't experienced any adverse reactions.Ellerslie Pet Hospital is clean and inviting.  I would highly recommend this vet for all your pet's needs if you are on the hunt for one. Read Less

Unlike every other vet that I've been to in Edmonton for the past 15 yrs., they actually seem to have their hearts in the right place! The staff is friendly, smart and all seem to like their place of work & are happy. Knowledgeable, honest, straightforward docs, we love this place and highly recommend them to everyone!! They are the benchmark for a vet business I would easily say. Read Less

Dr. Kewish and Ellerslie Pet Hospital is our savior. They took on the serious challenge of our poor dogs medical issues. Where every vet declared mange, Dr. Kewish knew it couldn't be mange. Everyone there is very thoughtful, caring and compassionate. I do not know what we would do without them. Read Less

I cant thank you enough for how wonderful you were to me and my fiancée at such a difficult time (the passing of our cat whitey) you guys went above and beyond my expectations and made a difficult time a little bit easier. The framed paw prints really was such a beautiful touch along with your words of sympathy! I will highly recommend you to anyone, and will be coming back when we are ready for a new cat! All the best! Read Less

Where do I even begin to start, in regards to writing a review about Ellerslie Pet Hospital?First let me give you the back story, to what lead us to find Dr. Kewish and the staff at this facility.My wife and I moved to Edmonton from Toronto, precisely a year ago. We brought with us our dog, Cricket, a Boston Terrier/French Bulldog mix. She is now two years old, however for an entire year we fought a never-ending battle. When we got her she was diagnosed with giardia, so we worked on that with a special brand of food to firm up her stool.  Soon after she had an ear infection, which we got medication for via our vet in Toronto. Soon after Cricket started losing ALL her fur and was consistently gnawing and scratching at herself. At numerous times we thought she was going to die/we thought we should just put her down. We tried everything imaginable. Special shampoos, medications, fancy probiotics.  Back in Toronto every vet we talked to, wanted THOUSANDS of dollars for tests (cytology, histology, etc).  Unfortunately in Toronto, the average person does not have that kind of money, even though the vets love to make you feel like garbage and a poor pet-parent for not unconditionally paying their obscene prices.When we came to Edmonton we heard about a vet called Park West, it was close by and got positive reviews. We took her there, had her spayed there,etc. Unfortunately, although they were nice and helpful, Cricket just did not get any better.A friend of a friend STRONGLY urged me to take Cricket to Dr. Kewish. I put it off for awhile, as Ellerslie Pet Hospital is a fairly long drive away, roughly 30-40mins.  The reviews I read were all fairly decent, some were mixed in nature. Plus we had been burned before by visiting vets, I didn't want to haul Cricket and ourselves over there for nothing.This friend of a friend got Dr. Kewish to actually call and speak with me. At this point we were seeing improvement by switching to raw alpaca patties and a wet vegetarian formula. Dr. Kewish was straight up and honest from the very start, she admitted that she was merely a vet and not a miracle worker, like my friend talked her up to be. So, after talking with her, I decided it was worth a shot.When we arrived to the clinic we were greeted by a VERY friendly staff. The front-end is a standard/typical vet set up. We met with Dr. Kewish and her husband, both were amazingly friendly. We had our "meet and greet" with Dr. Kewish and the most ironic twist is, she basically said word for word what we were telling previous vets. I LOVE that we were right, and I LOVED the enthusiasm Dr. Kewish gave when we confirmed the questions she asked. Dr. Kewish also very carefully laid out the various pathways and the results that could happen under each factor. We ended the visit with Dr. Kewish's husband giving us a tour of the facility, which was amazing to see. It was also great to hear that Dr. Kewish was the ONLY clinical pathologist, in all of Alberta!The following week we scheduled Cricket for a skin biopsy test, as we all felt it was the most ideal way to determine what the underlying problem was.  They were nice enough to let Cricket stay overnight, so they could do the procedure in the morning, as well as hold onto her until we got there after work.When we got there we were given medication for her ear infection, yeast infection as well as antibiotics for the biopsy wounds.  It has now been just over a week since the procedure and our dog is looking and acting like a completely new dog!!!!!! Dr. Kewish also gave us the results of the biopsy procedure and medication that will better address our dogs problems. She is VERY confident that with this treatment, our dog will gain all her fur back and begin to look as she acts, amazing.I cannot recommend Dr. Kewish and Ellerslie Pet Hospital enough. They have given us our little baby back and we will forever be grateful for everything they have done.If you're in need of a vet, for any reason. Please look no further than Dr. Kewish and Ellerslie Pet Hospital. No matter where you live in the Edmonton area, its suburbs,etc. Schedule and appointment with this facility ASAP! Read Less

This Vet clinic is the best. When we first started bringing our pets here, they sent us a welcome card, and showed us around the vicinity! All of the staff is super friendly and clearly love animals. Their hours make visits very easy for someone who works the average 9-5 mon-fri, which isn't common! They are always very understanding and get us in asap! And so many treats! No wonder our dogs are angels here... :) Read Less

So happy to have found any regular vet open on Sunday and not have to pay emergency fees, and beyond delighted with the quality of service and the facility.  The vet came to meet us in the waiting room, explained all the options for testing and treatment, took extremely detailed notes about the history and observations I shared, and I had my cat tested (they have extensive lab capabilites), treated and sent home all in one day. My cat is 20 years old and while very reactive, not very demonstrative. She was treated with great gentle care and respect, and the vet kept track of her anxiety levels with a hand over her heart.  Really I couldn't be happier.  My only regret is that I didn't get a card for the vet who treated my cat (I thought her name would be on the bill/care instructions). and my only wish is that they weren't literally all the way across town from me.  Definitely worth the trip, though! Read Less

after discovering that my daughter's hamster had a huge tumour on her belly we began looking for a vet to euthanize it.  guardian vet clinic quoted $150; Edmonton Emergency Vet wanted $35; Ellerslie only asked for $12 and was much more sensitive.  Considering hamsters are only $10-12 it is far more reasonably priced. Read Less

I was looking for a new vet for my cat and noticed this animal hospital as we were driving by on our way home. We looked it up online and the website was really easy to use and very proffessional, the opening hours are great too - how many pet hospitals are open til 8pm on a week night and open Saturday and Sunday for REGULAR appointments!When I called to book an appointment the lady I spoke to was very proffessional and helpful and got us booked in the next day.The pet hospital was REALLY easy to find and had good parking. When we walked in it was like no other vererinarians ive been to! It was immaculatly clean - literally no pet hair anywhere! There was relaxing music playing and the place looked really organised! We we're greeted by Doug, one of the owners who told us it was his day off (but that he's there everyday so doesn't really get a day off!) and he checked us in and took some details. He was VERY friendly and made us feel at ease.A few minutes later we were greeted by Dr Emma Park who took us into the examination room. The examination room was clean and already had a blanket waiting for our cat to sit on (instead of the usual cold metal table). She was very proffessional, listened to our concerns and answered all our questions. She also asked alot of questions about our cat and genuinely seemed to care! Our cat seemed to like her too - she behaved and didnt give her the death stare so Im assuming she was happy!We finished up out front with Dr Park and were then given a tour of the office by Doug. He is obviously very proud of the place and he should be - not many places will offer to show you around! We saw the treatment rooms at the back, the xray room, the boarding kennels - EVERYTHING. It was all clean and sterilised. He must be very confident in this place to offer to show people the back and that gave us even more confidence in him and in the hospital.From start to finish everyone we dealt with was proffessional, helpful, informative, friendly and efficient. We had a really great expereince and wouldn't hesitate to go back and recommend this place to everyone, although if you ask my cat im sure she will tell you she's more than happy to wait another year before she goes back!5 STARS PLUS!!!EDITED TO ADD: we also got a phonecall one week after our appointment to check that our cat was ok, and we received a handmade card in the post signed by all the staff thanking us for using them and inviting us to come again!!WISH I COULD GIVE THEM EVEN MORE STARS!!! Read Less