Yup, triage, and most severe cases are handled first. Would be nice if they were able to have more vets on staff overnight so you could be seen/treated faster, which it seems that's when pets that hav... Read More
Yup, triage, and most severe cases are handled first. Would be nice if they were able to have more vets on staff overnight so you could be seen/treated faster, which it seems that's when pets that have issues seem to decline the most... but I'm certain that would cost a whole lot more. I think we lucked out with the team that was working last night. Everyone we encountered was on their game.That said, Dr. Tannahill was kind, compassionate and understanding of our beagle's palliative care needed to make her comfortable, and sensitive to what our expectations were. I would be pleased to see her treat any of my fur-kids.Although the wait was long-ish, the urgent need patients were treated promptly, and the rest of the patients were treated in order of arrival and severity of issue.For the care we received, the fee charged was quite reasonable - and I've been dealing with too numerous to count vets and emergency vets for 30 years. Critters from exotics, cats, dogs, personal pets to animal rescues to humane societies. I've seen pretty much everything.Parking is more than plentiful, greeting at the door on arrival was prompt, friendly and on point. Chairs are comfy, and there are well-stocked supplies of pee pads, paper towels in every seating area to clean up if your pet is needing something while waiting.FYI - computer systems do a backup at 4am - from an IT perspective, EXCELLENT! But I'm pretty sure it sucks for the staff who have to check you out since they have to estimate the bill, charge you, and issue an adjustment (credit/debit +/-) when the system comes back up on line. It's not their fault, don't take it out on them. They have found a solution that while not ideal for everyone, works.Hopefully don't have to drop by for an emergency soon, but our experience was a positive one. Read Less