Mercy Animal Hospital

So a year after these hacks murder my dog I've gotten 2 emails saying that regular visits can lengthen the life of my dog !!!@@ THEY MURDERED MY DOG AND SEND ME EMAILS TO BRING HIM IN TO LENGTHEN HIS LIFE!!!!!@ CAN YOU BELIEVE THIS? Read Less

My pup had surgery to get fixed today. Staffing is very nice! However when I called around for quotes on pricing I decided to go with Mercy as it was affordable. Was told it would be between 230-250 with a list of things that were included in that price along with a cone. I was charged 295 for the procedure and another 15.66 for the cone. I was also told the 4 day after pills would be 15-20 and was charged 27.70. So when I thought I would be saving money my grand total was 355.28. Definitely lack of communication or not educated on proper prices. Read Less

So, do I have a review of this place!! We have been loyal mercy vet patients for a few years now and I have recommended them to many people over the years. We brought our youngest cat in today at 5 pm because she hasn’t been feeling well. We called first thing this morning and 5 pm was the earliest appointment, great, works for us! We take our cat in to get looked at and she is jumping around, investigating. The vet comes in (NOT the regular female vet that is usually there but some Dr. Nash guy???) and feels her belly. Right away he notices a mass, some sort of intestinal blockage. He tells us we have some options. 1. Operate (surgery will be $1500-$2000, but it’s not guaranteed to be a success. 2. Euthanize 3. Surrender her to the shelter she came from or any other shelter willing to take her. So we say okay we need time to think. He says sure. A vet tech comes in and re explains those options to us, while also saying we could likely go elsewhere and said she shouldn’t be telling us that. She mentions that since Monday is a holiday, there are also no surgeries Tuesday, and this Dr. Nash isn’t back in until Friday so survey would need to wait until then. She tells us to go home and think about the options over the weekend and to let us know. Ok, great. They did no ultrasound, blood work, xrays, NOTHING. just felt the belly. We packed her up and left. We came home and told our kids about her problem and had been spending hours discussing the options as a family. Fast forward 2.5 hours and we have 6 uniformed officers at our door claiming they need to seize our cat as the vet told them she will die tonight without surgery. I am hysterical, as is my daughter, explaining to them how they never told us that at all. I explained what we were told word for word and they said they needed to seize the cat based on the vets orders. They explained what would happen next, took my info, and said I’d hear from them Monday or Tuesday. One hour later they called me back to say they were on the way back from my house with my cat from guardian vet. They get here and they tell us that the vet there did a scan and confirmed a blockage and said the cat will definitely NOT die overnight but that yes, it needs surgery soon. The animal control & police officers could not believe that mercy animal hospital told them this cat was on deaths door. They expected to show up and find a completely emaciated cat who was near death, and couldn’t believe she had energy, affection, etc. Safe to say that we are DONE with mercy and will be taking our cat elsewhere for surgery. My mind is blown. After how loyal we have been to them. I am even currently paying off another $1,200 vet bill with them for our other cat. Read Less

My black lab's been going there for about a year, and has always received top-notch service. Recently, he had parts of his liver and spleen removed, and the preparation, professionalism, and care of the entire staff was exemplary. They explained our options, ensured he was ready, took care of him during the surgery, and coordinated post-surgery check-ups with other hospitals as necessary. A huge thank you to all the staff! Read Less

The Staff at Mercy Animal Hospital and Dr. Shereen Heneen are incredible. They've looked after 3 of our animals now... 2 kitties one pooch. Dr. Shereen has excellent bedside manner, is very easy to talk to, patient and great with our furbabies. Both of our kitties had complicated surgeries, both came out exceptionally good health. Our latest had a giant cyst that needed to be removed on her head, and a spay (at 13 years old)! The surgery went great and kitty is like a new kitty. The pricing is on point, if not very good considering other vets and we've been to a few to find the best ones, that we can finally say we have. Definitely our family furbaby doctors. HIGHLY recommend. Read Less

Not impressed by this place. We buy a special dog food and we've been buying it here for months. Went in last week to pick up another bag and the girl at the counter told us the price had increased by management...WOW, sure did...up 30%. Over $140 a bag! We went downtown to another clinic, same food and same bag for $118. the girl said the food was really popular, so seems liek they raised the price for that reason, very unfair. We feel taken advantage of Read Less

This was the first vet we checked out when we got to Edmonton. The staff was super helpful and patient with our dog when we needed him measured for a place we where looking to rent. We will continue to go here for all of our pets because everyone was more friendly than the other vet offices we looked into! Read Less

I have been in to visit with my puppy to get his immunizations and now again recently to get neutered. A must to be responsible, but hard to do to someone you love. They treated him very well and me very well, every time I have gone in for an appointment. They even do complimentary toe nail clipping, which I also don't like doing so it has been so beneficial. I just got a follow up call from Rockies surgery and they said they fell in love with him when he was in for the day. It warmed my heart. I recommended them at the dog park due to their friendly staff, professional vets at a competitive price. I recommend it for you. Read Less

Great experience taking both my cats there for a check up and vaccination update, for an emergency visit when one of them broke a tooth, and for a microchip insertion at another visit.  Front desk staff were super pleasant and helpful.  I was able to request my preferred appointment time online and they got back to me promptly with a confirmation via email  - great for busy people who aren't always able to make calls during business hours.  I also e-mailed before my last appointment to request to order some 'treats' for joint health for my senior cat that are only available at veterinary offices, and they brought them in and put them aside for me.Dr. Steve was gentle and caring with our pets, and took the time to explain everything to us regarding what to expect and what to watch out for that might require a sooner appointment (for the broken tooth).  Great experience overall for what is usually a stressful time for my cats.  I will be switching to Mercy as my regular clinic from now on, and again, the front desk staff were great and gathered previous records for my pets from our last clinic.Thank you Dr. Steve! Read Less

I've been there several times and referred many different people to this vet however today I was completely thrown off and turned away. I called in a panic as my dog has been posioned and they told me they were busy and I needed to find another hospital as their vet was in surgery... okay fine but then they hung up on me just like that!! Read Less

The compassion and care we received yesterday as we put down our Senior Dog Buddy was fantastic. Amazing bedside care for him and for us. Everything was explained compassionately and we were given the time and space we needed. Today we received a beautiful card signed from all of the staff and a beautiful paw print photo of Buddies paw. Highly recommend this vet!! It's fantastic to see a business who cares about you and your pet and not only about the money. Read Less

Today was my second visit at this pet hospital as a foster parent with GEARS animal rescue. The front desk staff are always friendly, and Dr. Mills was incredibly caring and thorough with my foster puppy. You can tell they all love animals. I initially went to this facility because they work closely with GEARS rescue animals while they are in foster care, but I will continue to visit this vet with my own 2 dogs :) Read Less

staff are nice and vets seemed nice as well but .... When we took our Doberman in to get neutered they wanted us to pick him up right after they were done not thinking that dobermans have blood clotting problems and should be watched for a few hours after surgery. When we picked him up he was still very drugged up and could hardly walk. After a while at home we noticed how cold he was and not responding to us, his balls were the size of an orange and were black blue purple coloured , filling up . We had to put heat pads on him and take him to the emergency vet that night having to pay a huge vet bill. We called the vet the next day and they said / did nothing about it. This time we tried them again when my doberman had bumps/ scabs / dry skin ... Vet spent 45 mins with us and out of those 45 mins he looked at his skin for 2 seconds gave us a few antibiotics and sent us home . He never took a skin scrapping to actually see what it was . Now everything is coming back again only a week or so later. The money we put into them to fix my dog and they did nothing but make us waste our money plus spend MORE money at an emergency vet right after seeing them . Read Less

amazing customer service! Brought our senior dog Buddy in; and he was treated with such great care! The vet took the time to listen, to ask questions, and to sit on the floor with Buddy before the exam. Turns out the previous vet at a different location gave my dog many meds and he was stoned! He is now off of those and onto joint support, and a nightly med...and has improved 100% in THREE days! We are now customers for life with our senior dog and our new puppy! Read Less

Dr Steve is such a kind, well mannered, caring, compassionate Vet!! I took my dog in on a medical emergency, they took s in right away, didn't do any tests without my consent. I was so beyond pleased tonight that I am making this our regular vet office!!! Read Less

Amazing service, first they try to get as much info as possible about your pet and the issue. Dr Steve didn't push for extras, instead he asked if we wanted to do the procedure and the price it was letting us decide what was the best way to go. The staff were very friendly and courteous as well. All in all, a great experience for us and our dog Read Less

We recently adopted a dog from EHS and brought her here for the free pet exam that we got with her adoption. Dr. Steve is the vet for our dog, and he is wonderful! Very nice and you can tell he loves animals. He didn't rush and he checked our dog thoroughly and gave her appropriate care. I will be switching our cat's vet to here from now on. The location is wonderful and there is tons of parking in front of their location. Read Less

We recently adopted a dog from EHS and brought her here for the free pet exam that we got with her adoption. Dr. Steve is the vet for our dog, and he is wonderful! Very nice and you can tell he loves animals. He didn't rush and he checked our dog thoroughly and gave her appropriate care. I will be switching our cat's vet to here from now on. The location is wonderful and there is tons of parking in front of their location. Read Less

So thankful for the help I received with our little sugar gliders! Several clinics that I called didn't want to take on our gliders, but Dr.Mills and Colleen were SO great and genuinely interested in seeing them and providing the help that I was looking for... I'm one relieved sugar glider mom now. I will definitely bring our little ones back for any concerns and have full confidence in the staff there! Read Less

This was my first time going to this vet office. I took my cat to get spayed there today and I am already so pleased with them! The office was really clean and they were very informative with after care instructions and instructions on if something happened after we took her home. I also liked how they brought us into an exam room then brought my kitty in too. (: Read Less