Great service at Parkwest Pet Clinic! Several years ago when we were first searching for a vet clinic it was due to such positive reviews for Parkwest that we decided to try it out when we got our fir... Read More
Great service at Parkwest Pet Clinic! Several years ago when we were first searching for a vet clinic it was due to such positive reviews for Parkwest that we decided to try it out when we got our first pet ever, 7 years ago.
The vets are wonderful and the staff at the desk have always been so nice and always informative!
I have never written a review before but was compelled to do so because I am so happy with their service.
I especially have to give an extra special compliment to Karen, one of Parkwest’s front line staff at the desk. She is AMAZING. I was quite nervous for one of our upcoming appointments at the vet clinic when we first started attending Parkwest due to a concern in my ability to pick up our dog on time due to an unexpected conflict. My daughter had dropped off our dog earlier, but I was the only one who could pick up our puppy that day.
Karen was so kind and helpful, she assured me that everything would be fine if I was running late, and that our dog, Jesse, would be well cared for until I could reach the clinic. She made me feel much, much less stressed and she let me know that this was not an inconvenience and that I should come when I could safely reach the clinic and not rush and cause myself undue stress. She was an angel, and my stress was immediately alleviated knowing that the clinic understood my situation and that Jesse was not going to be seen as a nuisance or problem.
Since then I have had the pleasure of having Karen help me with many other questions, concerns and appointments. Karen is kind and extremely informative and I am always so comfortable when I speak with her, this is a huge plus because for me customer service is everything. Karen’s kindness, outstanding knowledge and wonderful sense of humour is very much appreciated! For me she is the face of Parkwest Pet Clinic.
We do not live close to the clinic but I have to say that one of the main reasons that I have not switched locations is in large part due to Karen’s incredible warmth, her attentiveness, patience and special way of dealing with people. Karen is in large part why we will continue to to drive out of the way to bring our pets here! Parkwest is amazing because of their expertise and especially because of their incredible staff. Read Less