We have had to take our puppy 3 times in the past couple of years, (twice for the same issue, Over worried mama) We have had the best experience every single time. Very quick even when they were extremely busy. The most we have ever had to wait was 2 hours. The vet was calming and reassuring, and never once tried to force us into unnecessary treatment or tests. Gave us an honest opinion and was very personable. They even discounted us the exam fee one time because it was a continuation of a problem I came in a couple days before to get checked out. HIGHLY recommend this place. They even did a follow up call a couple days ago to check in on our puppy to make sure he was still okay. Great staff and great service. Read Less

I called them after midnight as I was concerned about my dog who had puppies. The person I spoke to was excellent both in information and compassion. I was so impressed at it was clear this person was working from the best interest of the puppies and mom rather than from making a quick buck. I am so thankful. Way to go, I will feel way better using you if I need an emergency vet. Everyone I know has animals, I will pass the word. Read Less

Normally I wouldn't make a post bashing a business I feel like this is important. I took my dog to this vet and they strung me along for 24 hours for nothing, all they cared about was my money not my dog they charged me over $1600 with no answers and recommended unnecessary painful procedures. So I went to see what another vet had to say unfortunately they told me nothing could be done for my dog but they did tell me what was wrong within FIVE MINUTES! They told me they have no idea why this vet would recommend the next thing on their list because my dog showed no signs for the procedure. So within five minutes and no charge the second vet told me what was going on when the first after $1600 and 24 hours could tell me nothing. This leads me to believe that they are either incompetent or just looking for a pay cheque no matter the suffering to the animal. This all made me think about the people that go to this vet and lose what little time they have for treatment for their pets or waste their money on nothing when that money which could be limited could have gone to real treatments. The actions of this vet could not only be not helping pets but actively hurting them like they did mine. Be careful when you take your pets to a vet while I believe most are definitely in the business to help animals like the second vet I went to visit some are definitely actually monsters that don't care about your pet only your wallet. Read Less

I had to take my dog in tonight and the service was straightforward. The one major complaint I have is the fact that there is absolutely no other way to pay for services other than right there in person. You would think that this being an EMERGENCY vet hospital they would have MORE ways for people to pay for their services. I was here last year for an emergency with the same dog and had to have my sister put part of the bill on her visa, which they did with absolutely no problem whatsoever, she went online and paid for it directly ONLINE...and now, tonight my bill was over $400.00 and I only had $300.00 at the time and was going to get my sister to put the rest on the credit card like last time.... well that was an absolute no go because according to the extremely bitchy and rude desk lady... their procedures have changed and you can no longer do this... so I had to pay for what I could and take my dog home WITHOUT ANY MEDICATION only because there was NO OTHER WAY TO PAY FOR IT!! So I have my dog, who has an infection, and needs medication, yet I cant pay for it because there is no way for this so called emergency hospital to accept payment over the phone or on line. Absolutely unreal that seeing that this is an emergency vet there would be no other way to pay for services. Your procedures NEED to change and fast before you start losing business because of it. I am extremely disappointed that any vet would allow an animal that is in need of medication to suffer because they cant accept payment on line or over the phone. Absolutely disgusted and extremely disappointed in this emergency hospital. Procedures NEED TO CHANGE TO ACCOMADATE YOUR CUSTOMERS!!! Read Less

Absolutely unreal here! Their service and kindness is amazing and makes you feel calm during any situation. Brought both my dogs here in the past. They were treated amazing and put back in good health! Also, with any concerns at home I have I call them and reception let’s me speak to the doctor to make sure everything is okay. They are the best! Xo Read Less

My puppy had an issue with what we though was her eye, turns our it was an ear infection. The nurse was great, fun and sweet with my pup. The front desk staff did come to check on us an let us know we were next in line, and the vet was amazing with my dog. We did wait a good chunk of time, but that is to be expected when they have emergencies coming in. As for the price, yes it was high, but it is an after hours clinic, those come with a price tag, and I was prepared for that. They did let me know on the phone how much a consultation was and then there could be extra on top of that depending on what's going on. They were right on with the price they quoted for the exam, then extra for the meds. Would highly recommend!! Read Less

VetEmerg saved our much loved cat's life. He went in with a very complicated urethral blockage but survived because of the timely action and quality of care. The vets and technicians were kind and patient with their explanations and advice. Our cat is thriving and happy again. Thank you! Read Less

The staff here are just wonderful and amazing today unfortunately my cat of 15 years had passed and the staff were kind and loving I would most like to extend my sincere honest gratitude to Dr. SARA K , she is absolutely a wonderful doctor and I was very fortunate to have her over seeing the care of my cat . I highly reccommend this clinic for any emergency that may arise . Your pet and you will be in excellent care and hands . Read Less

After speaking with my local vet who directed me to vetemerg for an emergency a few months ago, i can assure you that VetEmerge is predominantly focused on business, not saving lives. All of their prices are jacked up far beyond what your normal vet would charge, and while they obviously have good equipment and knowledge, there is something very shady about the advice they provide. I took my cat in because he had a urinary blockage. I hadnt found out until it happened a second time that they had charged me roughly $3000 for what my local vet told me was a $2000 operation without appointment. He actually charged me a lot less than even that for the second procedure because he felt guilty and responsible for directing us to VetEmerge the first time. He also told me that $2000 was the standard price. They also reccomended that i buy purina friskies to prevent future blockages and to prioritize it over the c\d special hard food (at the time we couldn't afford the special soft food), just for it to happen again in less than 2 months. Then when we told our local vet what they told us and he was baffled. NEVER feed a blocking kitty friskies is what he told me and that he should stricly be eating the special hard food if i cant afford the special soft food. This is the opposite of what VetEmerge told me. Also when you call them, they refuse to discuss budgeting with you over the phone, and the front desk reception is so... Unproffessional and casual and sometimes even offputting for what i'd expect from any vet never mind a high end emergency vet. My local vet did the same procedure, did not give us a plethura of unneccessary drugs to crank the price other than your typical urethral relaxant, nor did he try to hold him longer than necessary and keep him overly sedated even after the procedure as apposed to just give him a cone to prevent him from licking while his penis healed. Its as if these people were trying to do everything the most expensive way to milk money out of us and gave us no say in procedure or cost effective methods that our local vet provided. We're a very young couple just starting out. Also my local vet allowed us to invoice the procedure, meanwhile vetEmerge wanted a $1500 deposit just to start. -Untransparent service, -Calling them yeilds almost no information -unless you've already payed them for the procedure you're questioning and they already have your pet. -They are unfairly expensive when compared to literally... ANY OTHER VET.. For thr same procedure. -and their advice is inconsistant and by extension, suspicious. -Put the most emphasis on liability, signing stuff incase so and so happens to your animal in their care, as if we dont expect that and make you sign and pay $500 for an attempted resusitation if something happens under anesthetic. I find it hard to believe that resusitation uses $500 worth of resources. In conclusion, VetEmerge appears to be more about business than it is about saving lives. They do their job and I wouldn't even say they do it badly. They just seem to think their service is worth far more than anyone else's. And they seem to be ingenuine about making sure you aren't coming back for the same thing a month later. Read Less

They didn't care about my pet at all, I felt that all they wanted was the money and had zero sympathy for my pet, this was the first time I brought her to the vet and the dr couldn't even sit for longer than 5 minutes to throughly explain and assist me with doubts I was having.  Won't be coming back and wouldn't recommend Read Less

If I could give a big fat zero for this hospital I would. I brought my dog in, they looked at him, I paid for x-razys, it was super expensive but my dog is fine. The reason for the 1 star is because while I was waiting for my dog to have his x-rays, 3 people brought in a pitbull that had been hit by a car. The owners were extremely upset, understandably so. It quickly became clear that the clinic would not help the dog unless the owners could prove that they had at least 5000 to pay for surgery. I understand that it is a business, but as someone who I would assume, became a vet because they love animals, how could you deny saving a life because of money? I almost started to cry for these people, if I had the extra money I would have paid for the surgery myself. I will never take my dog back to this clinic after witnessing what I saw. If I don't believe that the people who work at this clinic are in this profession because they love animals and want to help them, then I don't think they deserve to care for my pets and receive my payments. If anyone reading this feels the same way, please do not take your beloved animals to this place.... support an organization that LOVES animals and will SAVE lives no mater the financial situation of the owners. Read Less

My 16 year old dog was in respiratory distress and it was the weekend so most places were closed. Everyone here was helpful, kind and professional from reception to tech to vet. We ended up having to put our girl down, and can’t thank the vet enough for her support. The only thing I’d like to have seen different is I’d have preferred the vet to examine her with us present because taking her away from her familiar people when ahe was already so stressed felt wrong. Overall though the staffed walked us through this sad experience and I’m grateful. Read Less

Boxing day. My cat was 17 yrs old. I think fixing her up would not end up being good for the cat. This was the hardest decision my wife and I made together in our twelve yrs. All through this from the lady at the front desk to the nurses out back and the wonderful vet. The professional but understanding staff were all top notch. They were not after money, they actually cared about my family member. Thank you guys and the Christmas card was wonderful! Read Less

Horrible staff! The people at the reception were rude and did not seem to care at all. We came in at 1 am due to my dog swallowing half of a plastic Nylabone. The girl at the front desk looked drunk, I am not kidding. They took our dog in to get his vitals... well, we did not see him for the next 6 hours! I understand that there are more emergency cases to deal with, but at least get him in for an x-ray at least, to see where the Nylabone is and let us know what is going on! The bill was ok, not as expensive as I thought it would be. However, I will not be back simply for the lack of customer service here. Read Less

I have never dealt with such a empathetic, kind, compassionate vet in my life. Sadly had to put down our cat and the staff were unbelievable and made me and my family and kitten as comfortable as possible. The vet explained everything in a way for us to understand and was so gentle and loving with our cat and with us. While the vet on her own was amazing her receptionist were also incredible. They acted as if they were losing one of their own and showed so much empathy towards us. But they didn't stop there, I then received a handwritten card in the mail from them sending their condolences to us and apologizing for our loss. I would HIGHLY recommend vetemerg. They are more expensive then most as they are 24/7 and their great service makes up for it . So thankful for all they've done and continue to do. Read Less

Our 8 month old boxer pup, Gunner had a bad accident breaking both bones in his front leg. It was on a Saturday after regular vet hours ( Labour day weekend). We took him to the Emergency hospital, they assisted us to bring him in safely as he is a big boy and was crying anytime his leg moved. The staff was really caring, provided us with updates as promised and the surgeon was great. He called after the surgery, answered all our questions and gave instructions for proper care. Yes, the cost was huge to swallow, sadly we didn't have pet insurance and that made it even worse. Lesson learned. As per friends request we set a gofundme page for him:gofundme.com/vcg6b-gunne… and you caring one:youcaring.com/gunnertheb…We are thankful for the care and the compassion. We now hope that Gunner will recover quickly and will be able to spare the huge amount of energy he has. No jumping, no running, no long walks is painful... Read Less

The staff is fantastic and the wait was reasonable. The price was very reasonable.   I only give it 3 stars because the room we waited in had a strong smell of urine and the floors were extremely dirty. Read Less

My 20 year old cat had to go in on a Sunday to VetEmerg, not only where they quick but they were kind and compassionate. She ended up having to be put down and gave us all the time we wanted with her and the Vet was very helpful with all the questions and giving us all the answers we needed. A couple days after I received a condolences card in the mail sign by the whole staff which was very nice after going through such an awful time putting her down after knowing her my whole life! Thank you VetEmerg team! Read Less

I cannot say id recommend this pet hospital.  if i could give this place a 0star i would!!!!!THE WORST SERVICE AND DOCTOR EVER. Basically waited for 3 hours to get no service that satisfied my time/money spent here.these people are scams!  The front desk weighed my dog, then a half hour to a hour later a nurse stuck a thermometer in my dogs butt (she couldn't even hold him right and my dog screamed) i never experienced this before. Usually the nurse can do this with ease and with no discomfort) 2 hours later a doctor came in with HARDCORE EYE CONTACT which made me feel UNCOMFORTABLE.  like look at my dog not me. My dog had an infection (a cyst)  but the doc sounded very unsure about how to treat it and suggested i pay another 100 to examine what the bump on my dog actually was. it was clearly a cyst no further examination needed!    i thought it was all ok until he said i would be waiting "another" 3 hours or something because hell have more staff in later. he also added a nurse "may" come treat my dog IF THEY HAD TIME.  like what??? if they have time?? what does that mean! before the doc left the room he just checked my dogs heart pulse.  the manager said thats the examination... for 145$ thats all i got out of this. I would appreciate an apology for the LONG WAIT TIME and facts on what medication my dog needed and a better way to tell me how much longer i need to wait.  instead the doctor said  IF WE DONT SEE YOU IN A FEW HOURS YOU CAN GO AND SEE YOUR OWN VET ANOTHER TIME THEY CAN TREAT YOUR DOG TOO. so after that long wait time and that terrible service i left as i dont think its fair to wait 6 hours on a "maybe theyll treat my dog next and no promises"customer service is not there and the management team chose to not put clients needs first. i will definitly share this experience with ALL my friends and everyone who has a pet. GO SOMEWHERE ELSE!!!!!!! GET YOUR MONEYS WORTH. Read Less

My frustration with this clinic involves paying up front before any procedures/checkup and unorganized staff. For the last 4 days, my dog's been in the clinic to stay. The amount of stress my family's gone through has been tiresome. I'm not pleased with how the clinic didn't call me the same night for my dog's canceled drainage tube, but call me the next day which required my dog to stay another night costing another amount of money only to add $150 for sedation in order for the tube to go inside of her to drain out liquid. Their reason for not calling was they didn't want to disturb my family during the middle of the night. However, owners pay a lot of money along with caring about their pets whom are a part of family. I expect to get notified of any issues immediately. The vets there have such random numbers for their estimated bills. One would state $100. Another could state $300 for the same thing. It makes absolutely no sense. I gave this clinic 2/5 based on one particular great Vet in Dr. Andrew Toma who provided my family exceptional care and information. He wrote everything down on his papers, including our complains about the clinic. Other vets never did that. If others plan to bring their loved pets to this clinic, I would always recommend Dr Toma. Read Less

VetEmerg and the team there saved our Malcolm's life! What's more, they did so with passion and genuine care. Upon noticing something was not right with our 90lb dog, we began the search for a vet that was still open! VetEmerg it was. We called in advance and they were ready to help as soon as we arrived. We were explained, in detail, all procedures and the costs associated before they occurred. Malcolm was suffering from gastric torsion which required emergency surgery. The surgeon was called and within 30 minutes Malcolm was prepped and ready. A 2 night stay followed his successful surgery. During this time we were welcome to visit our pup at ANY time! Each time we visited we were able to speak with a vet and receive updates on his recovery. All staff was absolutely amazing! Kind, compassionate and educated. Patient, upbeat and informative. Our family is extremely thankful for this clinic and all who work there! We only wish they were able to be our regular veterinary office! Read Less

Been here multiple times for my dog, and they have done a very good job. Nothing but professionalism through out all the staff and very helpful people. Cheapest and most reasonable prices I have found in the city and a great team. I recommend them to anyone, always came through when my animal needed them most. Thank you guys for a great job . Read Less

We brought our English Mastiff in for an emergency. I knew before going in that he would need a blood transfusion because he was diagnosed the day earlier from our regular vet he may have IMHA... an auto immune condition that will destroy his red blood cells. I called there and spoke to them before leaving my house to make sure they do transfusions. The first thing I noticed with the employees there was the trashy way most everyone was dressed.  Not professional at all. Jeans and flannel shirts and sweat hoodies. Upon bringing him in they took him to the back right away. I thought "oh great they will get him in right away."  They were not busy at all. Only one other person in the waiting room with me. I sat there for almost two and a half hours with no update. No sign of him or a vet. I went up to the receptionist and inquired what's going on. She told me that he has been seen we are just waiting for the vet to come talk with me. That turned out to be a lie. Because a half hour later I could see through the window that they were just taking him out of the kennel room they had him in and were taking his vitals. They didn't do anything before that. Cause I was watching the whole time through the window. They lied. Finally after more than 3 1/2 hours they told me the vet would speak with me now. I went into the consult room and she gave me a list of tests they wanted to do. Expensive ultra sounds and X-rays. Most of which didn't even make sense before doing a blood test. Seeing as how it was his blood that was the problems. I told them to go ahead with the blood tests but hold off on the ultra sound and X-rays u too we get a definitive answer on what this was. Reluctantly they agreed. So fast forward another 3 hours... almost 2:30 am now...  they pull me into the room again and say yes he is anemic. They can and will do a blood transfusion and they already have the donor dog on site.  I saw the dog.  They didn't have packed cell blood so a donor would have to do.I thought wow. That's great. They have brought in the donor dog already.  Things can get moving now.I then left him there at about 3:00 am. I drove home almost an hour away and I get a call saying that the donor dog does not have the right blood type. And that I would have to either transfer him to another hospital or they could give him the wrong blood type and hope he never needs another transfusion. I couldn't believe they would even suggest that. So back into the city I go.  When I got there I asked why they wouldn't check his blood type the very first thing 7 hours ago. They had no good answer. When I went back to get him I went to the back were they have been keeping him for the past seven hours. There I find my English Mastiff laying on cold hard concrete. No blanket or pillow or anything. COLD HARD CONCRETE for seven hours. If I'd have known that in the beginning I would have left there immediately. Their animal "care" is based solely on money. Money money money is all they talked about. They couldn't even offer a sick dog a blanket to lay on. The term "Emergency" is really not in their vocabulary. Almost 8 hours to do absolutely nothing on an evening with next to no business. There is no excuse for what they did to my dog. In those 8 hours my dogs levels dropped even more life threatening. I rushed him to another emergency vet. Guardian Vet Clinic. They got him right in to an examination. WITH ME PRESENT!!!  The first thing they did was offer him three blankets laid on the floor for his comfort. Within 1/2 hour they had him in and were prepping him for a transfusion. Guardian gave him the best bed in the middle of their lab. Chushy and warm and soft. Every tech gave him a pet every time they passed by. He was treated with decency and love. Just the way he should have. I would not recommend VetEmerg to any animal owner at all. I wouldnt go there for any reason. Especially an emergent case. That 7 1/2 hours of doing absolutely nothing cost me almost $1000. Of which you have to prepay before they even think about looking at your animal. We never did get results from some tests they charged me for. If you love your pets... Stay away from this place!!! Read Less

Unless you have pet insurance, requiring an emergency visit to a vet is going to be expensive. I think people need to understand that. We called as we were driving and they were ready as soon as we arrived. They explained everything and answered questions. They gave us privacy when we had to figure out how to pay for the visit. We were allowed to call anytime to get updates. And they phoned us with updates. And most importantly our cat was cared for and diagnosed correctly. He was treated well and he is doing well. That's what is important to us. Read Less

We had a small dog which was attacked at an off leash park by two large dogs.  The reception was welcoming and great with our dog who is very shy.  Dr. Toma gave us excellent treatment options and advice.  All staff made us comfortable that they really cared about our dog.  The cost was extremely reasonable.  I would highly recommend them. Read Less

Totally uncooperative when I called. Even when I said I was taking my pet in to my own vet the following day and just wanted very basic advice regarding ear mites. Then wanted a price range for a c section and they wouldn't cooperate when all the other vets I contacted gave some sort of range. What is the point of transfering you to a 'nurse' as they are incorrectly called, if they aren't going to answer your question in the first place. And there's more. They are the closest emerg vet hospital, but I'll be taking my business elsewhere and spreading the word. Very money hungry establishment. I took my pet to her emergency in the West End where they were very kind and answered every question BEFORE they saw her. THAT type of treatment indicates a caring vet, not money seeking vet service. Read Less

Took my cat in after she had already passed from being struck by a car. Staff was so sweet and understanding. They took her from me and wrapped her in a pretty blanket and gave us space to cry. They where not pushy or rude nothing but pure compassion they helped us with having her cremated and a few days later I received a card about our loss. They didn't have to do this as I brought them an already deceased kitty but they did. Thank you. Read Less

Considering the money you pay at this facility the customer service and Dr. follow up is atrocious. Go to Guardian, they far exceed this sorry excuse for a vet emerg. Took my dog in 3 times in 1 week (for 2 of the times they were just over 24 hours apart), and had to pay a consult fee all 3 times. The first day I was charged for the initial consultation and because the internal medicine doctor, Dr. Skuderi was not in that day they felt it appropriate for me to pay for my initial consultation and the internal medicine consult I had just over 24 hours later. Had she been there I would have only paid once. No discount was offered, finally after pulling teeth they reduced my bill by only $50. In addition, my appointment was at 3pm and I sat in the exam room for an hour waiting for the Dr. NO ONE came to tell me that the Dr. was going to be along in any length of time. I had gone up to the front desk twice and was told she would be along shortly. I was on the phone with my regular vet requesting  an asap appointment when Dr. Skuderi came in at 4pm. It was my preference to see her due to her expertise. 3 days later I had to bring my dog back which resulted in yet another consult fee. Thankfully my fur baby is ok.After my 3rd visit (on a Sat) I was told Dr. Skuderi would call me back on the Tuesday when she was back. After not hearing from her I called reception to obtain Dr. Skuderi's email address, they advised me that she does not check her email and to email reception directly so they can add it to her file so they can make sure she gets it. I complied immediately and 5 days later am still waiting to hear a response. The facility is disturbingly run only for profit and their customer service considering the amount they charge is inferior to other more adequate vet emerg hospitals. Again, I highly highly recommend Guardian and will gladly drive the 40 minutes to the south side to ensure that both my dog and myself are treated with the dignity that we deserve. Read Less

On Wednesday our vet told me our 20 year old cat was in kidney failure. My husband was out of town so the vet and I decided we would keep Henry as comfy as possible so that my Husband had a chance to say goodbye.  I prepaid for the euthanasia, cremation and paw print as I knew I would be a mess on Friday. My husband came home Thursday night after an hour or 2 my husband told me he could not allow Henry to suffer and he wanted to release Henry from his pain ASAP. I Google Emergency Vets and this is the 1st one that came up. I explained the story and asked what the cost would be.  Well it was TRIPLE for the same services I listed above. But I got it they are an Emergency place so I was going to just bite it and pay. THAT IS UNTIL THEY TOLD ME IF I WANTED TO BE WITH HENRY THAT THEY WOULD CHARGE ME MORE!  So they wanted to PUNISH Henry and us if we wanted to be the last voice he heard and the last touch he felt. I hung up and called the next one on the list which was CAPITAL CITY ANIMAL HOSPITAL who were only 1/3 more than the the vet we prepaid but were half of this place. And when I asked them on the phone if they would charge us MORE to be with Henry the receptionist sound shocked I asked such a question even stuttering when she told me NO. Again it's not the cost of the services themselves it's the fact they want to charge you MORE for saying goodbye. I will NEVER bring any of my animals here for emergency care of any kind and neither should you. They are not in it for the love of animals. Read Less

I am so thankful for everyone at VetEmerg for saving my dog when he was hit by a car. He is doing great and back to normal. I would certainly outline the excellent compassionate vets and staff of the hospital. Read Less

I cannot say enough great things about the staff at Vet Emerg. They are caring, attentive and very professional. They saved our 5 year old cat's life and we are forever grateful. He had kidney failure due to an infection and after 4 days of treatment, he is back home with us. Words can't express how thankful we are for their care of our little Cypress. Read Less

DO NOT take your pets to this place they kept encouraging me and my sister to put my dog to sleep. The Asian woman vet asked me as soon as we got there if "we can send my dog to heaven" my dog was having seizures due to a liver shunt. Which I kept telling them he had and would not treat until they could confirm this(they wanted to do tests so they could make money out of us). They kept pushing meds to stop the seizures and sedating my dog but would not treat the liver shunt. They even charged us for a a specialist I never consented to who was recommending all these unecessary procedures.  We finally got my dog out of there and took him to his regular doctor who was able to treat and care for my dog and thanks to his doctor my dog is ALIVE AND WELL and the seizures stopped the minute my dog woke up from being sedated. The vets at vetemerg would not stop sedating my dog and pushing the anticonvulsant meds. My pets doctor had to even redo his IV because the vet techs at vetemerg did such a bad job. You can clearly see it in my dogs legs. There was absolutely no need to "send my dog to heaven" I will never take my pets to this hospital ever again! Read Less

I took my kitten in the the vet emerge at their previous location before they moved. She had something stuck in her lower intestine. The vet was nice but what had to be done for my cat was ridiculously expensive. They had already hosed me for a large bill just for a diagnosis. I was so upset and wanted to have the choice to euthanize my cat with myself and my son present for comfort and closure. But the vet would not do it and insisted to turn her over to the Edmonton humane society and would not let me pay for euthanasia. So of course I surrendered her for her only to be put down there at the expense of the humane society and not myself, the owner... Stupid decision that was forced on me by the vet. I would never return here.Read Less

I came into the clinic early one evening with my friend, because her dog had been acting really unusual and not eating. She was really distraught and upset and she has anxiety issues, so I came with her to help lend some moral support. We called ahead and let them know that we were coming down, I think someone named Emeril answered the phone and she asked us a few questions and let us know that they would be ready and waiting for us, and gave us directions to their new location as well. Her calm and friendly demeanour on the phone, really helped my girlfriend calm down a bit as I was driving down there. We pulled up and went inside, it was pretty busy inside. We went up to the reception desk and a girl named Sarah, gave us some paper work to fill out and asked us why we had come in....we told her and right after that she asked if we could get the dog on the scale, so we did. She was really short and kept cutting us off while we were trying to answer her questions, which seemed kind of irrelevant at the time. Because all the questions she was asking, were the same ones on the papers we were trying to fill out. The whole time this is happening, my girlfriend is almost crying and getting more and more upset because this Sarah girl is really loud and high strung and this was making her more on edge. I should also mention that my friend, doesn't make a lot of money so she was pretty worried about the costs involved. So after bombarding us with questions, she abruptly says that she'd like to take my friend's dog in the back for a TPR, and asked if they had permission to insert an IV. Then she tries taking the leash from my friend, but we stopped her and asked what a TPR was and why they needed to put an IV in. I could see that my friend was starting to freak out about this, probably wondering what all this meant and what it cost. So I cut in and asked what the exact costs for the IV was, and Sarah replied that she couldn't tell us that... but that someone would go over an estimate with us. My friend finally said that Sarah could take the dog for a TPR, but that she wanted to talk to a Doctor before they put an IV in. Okay, so then Sarah practically yanks the leash out of my friend's hand and basically drags her dog into the back. My friend bursts out in tears at this point, and a minute later Sarah comes back and says that she'll put us in a room. She does, my friend is still crying, and she says someone will be with us shortly and closes the door abruptly. My friend is almost hysterical now, because she feels like someone just stole her sick dog away from her with hardly any explanation. Finally a Doctor comes in to talk to us, really great Dr actually, very nice person. He was very straightforward with cost and said that they actually didn't need to insert an IV. My friend explained her money issues with him and he was really helpful, so they went with his suggestion for medication and blood-work. We waited awhile and the Doctor came back to let us know that the tests were good and we could go home right away.A really nice tech girl came out and explained our meds to us, she was really helpful. Then she came back a few minutes later with my girlfriends dog, low and behold, he actually looked a lot better then earlier. We paid a different reception girl and she told us if we had any questions, we could always call or come back down in the first 24 hours with no re exam fee. All in all it was a bittersweet experience. The Doctor was really good, and seemed like there was good quality of care there. If it wasn't for the experience with that Sarah girl I would have rated this a 5....but her customer service is terrible, she doesn't explain anything, and she comes off really high strung and rude....and all this just made the experience a lot more stressful and emotional then it needed to be! Read Less

Same as the rest.  They guilt you into every test possible.   Paid over 1000.  Just to find out my dog was reacting to antibiotics he was on not gastroenteritis.   Took him off all the meds and he got better. Read Less

Where to begin? About a month ago, my husband called me from the clinic absolutely distraught.  Our one dog (he had one of our dogs staying with him while he was working outside Fort SK) had eaten a chicken bone and was having trouble walking. He told me they had to X-ray him (of course this would need to be done after the concern). The vet told him that there was nothing to be seen, but prescribed meds to help his discomfort. Hefty bill, but ok. What my husband figured out the next day? Our dog wasn't walking BECAUSE he had rubbed off one of his paw pads -  NOTHING to do with the chicken bone. So, they did a full check? I guess it could get overlooked.Next thing: my husband was on his way home for a meeting and left our dog with a friend of his. His friend had to take our dog to the clinic due to a tragic accident. Our dog ended up passing away. I don't know how this visit went, as I have not asked him due to the nature of the accident. This was devastating to us and my husband dealt with the clinic over the phone. He was obviously very upset and I could tell that they were only concerned about the $. He stated to them that they had his dog and he would give them his credit card number as soon as he calmed down. This past weekend (a week and a bit after we lose our one dog). I travel up to visit my husband for what was to be one night.  I brought our cat and our other dog. Our cat ended up having  diarrhea Sun morning and was throwing up. I monitored her for a while to see if it got better, but in the early pm she pooped a bloody stool. I called the clinic and they wouldn't offer me any suggestions on how to keep her comfortable just that I had to figure out how to get her into the clinic. I was stranded east of Fort Sk b/c my car had broken down on Fri night and they couldn't get the part until Mon, so I was stuck. My husband had his colleagues deliver his work truck to me. I got her to the clinic around 4pm. The reception girls ignored me at first, even though I was visibly upset. Then the one girl, the "bubbly one" asked me what I was in for. She put me into a room, took my cat and left me to fill out a form. I had also told her that they have our dog's ashes. She said "Oh yeah, I was here that night". She came back about 45 mins later. She asked if I wanted our dogs ashes and I said "yes". She said she'd get them right away, but took about 20 mins. She wasn't bad overall...but she definitely didn't rush to do things or offer me a drink or anything (which after an hour of crying would have been nice). Waited 40 mins for vet. He said he had to do a series of tests and x-ray. I had just been told I had to spend $1500 on my car and asked if he could just do blood work. He pushed for x-rays, I declined. My husband didn't want us to spend more than $500, so when the vet came back, I con't to decline the x-rays. I asked if I could just get her some fluids for her dehydration and get her to our reg vet on Mon. He pushed for blood work, so I went for it.  I waited for another 2 hrs. He said her white blood cells were low and red ones high (which means dehydrated and possible virus). He pushed for x-rays - $200. I started to sob (again, lots going on). He walked out on me and said "I'll come back". Since he was pushy with it, I went for the X-rays. I called the next morn and spoke to a tech - she was HELPFUL. She said my cat was eating but that the vet would need to call me with details. She needed to stay full 24 hrs. When we went to get her the receptionist (who'd been there Sun, not bubbly one) was a total snot! She ignored us for a few mins and then didn't look up from her computer to ask what we needed. We said to pick up our cat. She asked name and printed something off (I assumed the bill), but it wasn't and she con't to sit at her computer clicking away for about 20 mins.I asked how long it would take. She COLDLY told me: "We are an emergency facility so I have no idea". My husband stated that we had called ahead and she ignored him, still clicking away on her computer. I ended up waiting an hr for my cat. After spending a whopping $1400, I would expect GREAT service. The vet was alright, a bit pushy. The vet techs obviously love their jobs, but this receptionist needs to reassess her occupation. I GET that you work in an emerg facility, but the people that walk through your doors are stressed as it is and you are expected to be first in line to provide comfort. I am disgusted by her attitude. I looked for a name tag, but she didn't have one and couldn't find her picture on website. My husband thought it may have been Shauna, not sure.The tech that brought her out was nice and comforting, so THANK YOU. You have people skills! There was a guy working Sun offered me a drink (after 4 hrs of being there, but he had just started, so thank you as well).My cat seems ok, so I am thankful for that, but after everything, I still didn't have a diagnosis which is frustrating. I will ask my reg vet Read Less

My cat was in pretty bad shape with her breathing and weight-loss, they took her in right away to stabilize her and did not take long for the vet to talk to us about what he had thought was the problem he came back with estimates and said if he saw anything on her X-ray he would not have to do the extra tests. Everything was done within a hour or just over. What he suspected was right on, her lungs and abdomen were filled with fluid caused by a bad viral infection that unfortunately nothing could be done for her. So unfortunately we made that dreaded decision to let her go. It was a unpleasant day but The vet and staff were quite caring and very respectful towards not only us but my baby as well. Read Less

Took my pomeranian  in for throwing up and diarrhea.  Waited 2 hours, it was very busy.  They  gave me meds  for her, and blood tests.  Cost $450...she was no better a few days later ,  so took her to her usual vet.  Found out the meds they gave her has vomiting  and diarrhea  as a side effect!!  This  place only wants your money ,  so stay   away if you can ! ! Read Less

I had to take my cat in a couple weeks ago as She was was not just herself. She was tended on right away and I was kept in the loop the whole time. After an ultrasound I received the news that my kitty's spleen was in bad shape. I, being a typical cat mom who wanted her baby fixed asap opted for surgery and biopsy. It was done within hours. The staff and doctors kept me updated and told me I could call or visit no matter what time as they always have doctors and techs on 24 hrs. No matter what time someone always answered my calls and gave me an update. These guys Were friendly, patient, and overall very empathetic when dealing with crazy pet mamma's who just want to make sure their fur baby is ok.Hands down these guys are awesome!! I recommend them 100% thanks for your help guys!! Read Less

Extremely expensive which is to be expected as they have a $120.00 examination fee. But I feel as if they took advantage of myself and my mother, my dog had a minor cut on his ear and was bleeding so we figured we should get it checked out just in case and ended up having to pay over $500.00. This is the reason so many animals go untreated. The place was clean and the staff was relatively friendly just get prepared for a hefty bill on your way out. Read Less

Today is Sunday and my regular vet is closed. First impressions on Yelp...Well, obviously a love or hate thing going on here.First impressions in person...Pretty good. Polite and quick service. Very clean. The girl on the phone did tell me right away that they weren't too busy and that an examination was $119.00, payable on visit.We were placed in Exam room #1 very quickly, and I appreciated it when after a half hour they apologized for the delay, and let me know it was only because another animal came in critical. I appreciated them letting me know.That was especially since Exam Room #1 is a well sanitized but bleak and tiny room, void of any decoration save the thermometer waiting in the corner of the counter. If I was uneasy, I can't imagine how poor Freya felt, listening to the yips and meows of other distressed animals right outside the door. If I may make a suggestion? Like Feliway, or something? Anything that might offer owner and/or pet comfort? The tech that checked Freya was very nice. She did recommend a bunch of tests, and asked if she could sedate Freya to look in her mouth for infection, but I passed. She is not Freya's trusted vet, and I do not want to pay emergency prices for a 'maybe'...not when she could get some antibiotics, pain medication and go home. See her regular vet later. That's all I really needed, thanks anyway.Last impression: Pretty good. We were out in less than two hours. I got an in depth explanation both verbal and written and it didn't cost as much as I worried it might, just over $200 for the antibiotics and painkiller I wanted for my UFC cat. Read Less

When this clinic opened we made mental note of it's presence since it's very close to our house, of course as first time dog owners it wasn't long before we needed to avail them of their services. Our pup had dehydration due to diarrhea and we took her to Vet Emerg to make sure everything was OK and find out what we should be doing to make her better. They were very sweet with her and gave us easy to understand instructions on what to feed her and what to look out for. We were very happy with the service there and since we already had pet insurance we ended up being reimbursed for most of the cost. Read Less

This clinic saved my dogs life . .My dog had aspiration pneumonia which turned into an immune disorder while fighting the pneumonia. They told me her chances were slim from the beginning and it was really touch and go for a while but with the care of each and every staff member at this clinic she pulled through. I was there day and night for many days, I seen firsthand how they care for each and every animal that comes through that door . . . it was amazing!! Hopefully I will never need to visit an animal emergency clinic again but if I do there is nowhere else I would take my dog.I can never quite express the gratitude I have for these vets and their staff but I would like to think they know how much they mean to me and my little girl. Read Less

I had an excellent experience at this clinic.   My cat was in extreme pain and straining to go to the bathroom (number 2) but all that was coming out was mucus and a clear like gel.  Friday morning I brought him in at 6am, and one of the doctors was immediately able to see us.  He was hospitalized for 24 hours, had numerous tests done and the cause they believed was colitis.  So they started treating him for that.  On day two he still was pooping mucus and hadn't eaten yet so Ahmed and I decided it would be best to release him to come home to see if he would eat.  Sunday morning he still hadn't eaten and looked to be in a good amount of pain.  I called the clinic and spoke to one of the lovely girls at the front desk and she asked if they would prescribe an appetite stimulant.  After talking to the doctor she said it would be best if I brought him in for another examination.  I was upset at first I had to bring him in again as he is always more comfortable at home, but I did.  Then Mohamed and I decided that the best thing to do would be a ultrasound to get a better look of the inside and to see if he was going to be going into hepatic lipidosis.  About 6 hours later they called me to pick him up, reviewed the ultrasound with me and explained that 1/3 of his colon was inflamed.  He is now doing better and eating well.  Hopefully on the road to recovery.  Everyone at this clinic was great and I would recommend them. Read Less

After struggling for weeks with the decision, we decided that my older cat, who I have had since high school, needed to be put down. Her mind had been going for A few years, and ever since the birth of our son, she had been growing increasingly aggressive, to the point of trying to bite both of us while he was eating. After trying everything suggested to me by the behaviourists at the EHS, realizing she could never be rehomed or put up for adoption because of her behavioural and attachment issues, we took her in to Vet Emerg on Good Friday. They we absolutely wonderful, explaining all the other optionsands king sure we had tried everything and had all the information we needed to make the best choice. They made one of the hardest things I've ever had to do a little less devastating. It's nice to know that there are getting to be more good options out there for quality emergency animal care in the city. The clinic itself is not large, but is bright and clean and has everything it needs to makes sure your pet gets the best care. Read Less

DO NOT GO HERE IF YOU HAVE A BIRD!!! WORST emergency vet experience, EVER! First and foremost: Emergency vets are expensive. That is a given. I know that. This is not my first time taking my parrot to an emergency vet. This was my first time ever going to this one (bird or otherwise). When I say this is the worst experience, I truly mean it. I brought my parrot in on a holiday weekend at about 4 am. I already knew the diagnosis. It was obvious; we needed assistance to make her comfortable. Before even handing her over to the receptionist/AHT, we asked if the doctor on shift (Dr. Latif) had any experience with birds. She said yes. It wasn't long before we were brought into a room with armchairs to negotiate his fees. He said flat out, he had no experience with birds. UHHHH... alright.. so what can you do for us? Well, for the estimated price of $1400-$1600, I could have my bird stay with them overnight and have a number of unnecessary tests done.  OH, and POSSIBLY have a specialist brought in the next day to see her. POSSIBLY. After pointing out the extraneous fees and tests, he dropped the price range to $600-800. I was incredibly offended that he would even try to take advantage of me and my bird like he had. There was NO WAY I was leaving my bird in the hands of a dishonest man... who had no experience with birds. What? Didn't make enough money over the holiday weekend, that he tried to maximize the amount of money he could make off of my bird?I left having to pay the $126 exam fee, incredibly frustrated since:A) I was told the doctor had experience with birds, when he didn't.B) The very snotty receptionist/AHT said to me, in response to me having mentioned this fact, "Oh, no she [the other AHT/receptionist] wouldn't have said that."REALLY? What do I have to gain from lying about her saying that? NOTHING. That is just unprofessional and misleading. Educate your staff on what you do/do not have experience with... and keep the rude ones away from the front desk where money is collected.C) There was no gain from the visit. Nothing was done to make my bird comfortable. I did not leave with more knowledge than I came with. I could have probably taught him a thing or two about birds. If you have a bird, go to Delton Veterinary Hospital and see Dr. Person. He will do EVERYTHING in his power to squeeze you in for an emergency appointment. That is a doctor that TRULY cares about the welfare of his patients. You can tell he genuinely loves animals.(***ADDED: I looked on the FB page of Delton and someone had asked about them seeing Hedgehogs. Instead of them being dishonest and saying they saw them, they referred them elsewhere. That's what I call a good veterinary practice. Take note.)I can't say anything about taking other species here, but knowing that Dr. Latif had no problem trying to take money for what he had no experience with, I would not recommend it. Go to Guardian on 99th for an emergency veterinarian. From my experiences with them (avian and canine), they won't charge you NEARLY as much for the same services. Read Less

I have a doggie and a toddler and one afternoon my furry child are 4 boxes of raisins. After googling I realized that they are toxic. I brought her to vetemerg and they were fantastic. They had to keep her for 2 days and each time I visited she was happy to be there and didn't even mind going back into her bed. They are very caring and I would highly recommend them to anyone who loves their animal and needs care from vets they can trust. Read Less

This weekend we had quite a scare with our diabetic cat and had to rush her in to emergency. Mohammad, Ahmed and their staff took such amazing care of our baby. They encouraged us to visit her while she was there for two days, told us up front how much the bill would range from and made us feel at ease by answering all our questions with patience and empathy. Their love of animals is 100% evident. Read Less