I recently had to use this vet Clinic with my black pug Jacques because my regular vet did not have any emergency appointments available and he was showing signs of a urinary blockage. The only reason they even get a 1 star rating is because they got him in, my experience at the 2 appointments I’ve had to have with this animal hospital were absolutely atrocious and deserve a zero star rating! The staff had very little care to no compassion for my dog Jacques and after little testing or consult recommended he go to Guardian Vet Specialist - in the two appointments I had the vet spent less than 10 minutes talking to me or discussing his options, even after I told them I was on a limited budget they left my only option at heading to the specialist vet. Even when I consulted both vets (fmah and guardian) about an estimated cost for a treatment/diagnostic so I could possibly get together the money needed - but neither clinic bothered to even call me back!!! Not to mention the cost over the 2 appointments was already over $1400 and they did not allow me in treatment areas or to stay with my dog at all!!!! When I called fmah they voiced their disappointment that I did not head straight off to guardian and were hesitant to even prescribe antibiotics to my dog! After being able to get in and be seen at Wood Buffalo Small Animal Hospital he was diagnosed as having benign prostatic hyperplasia and would instead need a neuter surgery as a first line treatment! The wonderful Vet I saw at WBSAH spent the entire hour I was there explaining to me the other vets testing (which she never bothered to do herself) and allowing me to stay with my dog during the whole appointment and be present during the testing needed to diagnose him (ultrasound and cathaterization) and did not once pressure me to get him to the specialty vet clinic before she did her absolute best - the difference in care was astonishing as well as the difference in cost was staggering!!!! The fmah left me with the only option of getting the most expensive vet in Alberta to look at my dog or basically get him put down because the cost is too much, that is completely unfair and had me in tears for a couple days thinking the only options I had would be go bankrupt or say goodbye to a dog I’ve had since his birth. It makes it very obvious the clinic is in it for the money only and not the care and compassion of the living beings it’s in charge of taking care of! I would never recommend this vet and go as far as saying they should be ashamed of themselves!!! Read Less

Terrible, uncaring and rude staff! Waiting on some very important test results for our fur baby and its already been 4 days and still no results. Tried calling only to be put on hold several times and finally being hung up on. When I finally talked to someone she was so rude! Her answer was "your just gonna have to wait for the vet to call you back, we are dealing with an emergency here". I completely understand emergencies arise, but it's been 4 days and still no results. We have been through so much with our cat and have spent thousands in the past 4 weeks to help him heal. It has been both mentally and physically exhausting on everyone. The least they can do is be a little compassionate over the phone and during our check ups.I would not recommend this hospital. He had to be referred to the Guardian Animal hospital in Edmonton for surgery and procedures and spent a week there. "All" of the staff there are amazing, compassionate and very knowledgable. What a difference. Read Less

It was amazing! When my rabbit passed they were caring and nice. I could not have had a better experience with them the vet was amazing the nurses sweet. The only thing I can say is thank you for a great experience and all my animals will go there from now on. Read Less

It was amazing! When my rabbit passed they were caring and nice. I could not have had a better experience with them the vet was amazing the nurses sweet. The only thing I can say is thank you for a great experience and all my animals will go there from now on. Read Less

TERRIBLE! My husband took our female dog to this vet this morning and was very disappointed with a few different things. First off, they took x-rays which was fine and he was told that it was only a soft tissue injury which I figured anyway but better safe than sorry. Then he was told she had to stay off her leg for a week (meaning from walks) and there would be medication given to him at the front desk. The first two things were fine but I do not understand why the vet could show him what he was suppose to give and not just assume he knew what to do or that her staff would show him. Secondly, when he received the medication from the front desk staff he asked about it and they simply said 'READ THE BOX.' REALLY??? Are you that lazy that you cannot explain how it's to be used since apparently the Vet is leaving that up to you?? Thirdly, I don't know what they did during the x-rays but our poor dog is in more pain now then when she went there!! That's what infruruaites me the most about the whole visit! I don't mind spending money to make sure my animals are well looked after but to come home in more pain then when they left does not impress me AT ALL! I feel so sorry for her and horrible that she's in more pain now then before. I DO NOT recommend the downtown vet clinic. We will NOT be returning! Read Less

Staff was very patient and understanding when my dog was sick. Offered me plenty of options and respected my decision. Cost was what I'd expect from any vet, and in line with prices I found online from other places across the country. Read Less

Staff was very patient and understanding when my dog was sick. Offered me plenty of options and respected my decision. Cost was what I'd expect from any vet, and in line with prices I found online from other places across the country. Read Less

I've seem cats after they've been neutered, and I've never seen anything like what they did to my cat.. they either need to find a new way to do it, like actual vet hospitals! My cats downstairs is a mess. I've never seen it like that before, my other cat had his done and there was no mess, and not as much pain, Deffinetly not as much as my current cat does right now. I will never ever go back to this place again!! I will go to a real vet next time, one that does it right! And they also charge double what other animal hospitals cost. Make sure to do your research as well before going to this one. Read Less